Document360 Reviews

What is simple, is the best. I absolutely can figure out the tool if I can just spend 2 or 3 days exploring it. This is absolutely incredible and helps us enjoy the whole experience.

User friendly and easy to use KMS where you don't actually need a technician. loved the varied amount of tutorial videos which made it very easy to establish an understanding of new opportunities in growing a new company. Alongside this, the customer optimization allowed me to customize my experience, allowing a personalized touch that is not readily available on similar sites.

The only downside is the amount of knowledge on the app which can be overwhelming.

I have been using Document360 to create a self-service knowledge base. It provides an exceptional end-user experience. There is no need for technical skills to use this software.

Document360 is easy to learn and has no need for technical skills. It provides an exceptional end-user experience. It provides an exceptional end-user experience.

Document360 is not suitable for the really complex technical requirements.
Lack of integration.

It helps me to save and review my ideas regularly. Which leads me to update myself. Also I am able to share my knowledge with my colleagues too.

Document 360 is the best tool you can find to refer your knowledge base. Anyone can use this even don't have any technical skills.

If there were some more demo videos, it would be more helpful for the end-users to become more familiar with the platform.

I was in search of a good software which is user friendly and also a good platform which can be used as a team to access all our internal file securely. Then I found Document360 which is a gem. This software is highly recommended.

This is the best software which I ever used to build an internal knowledge base where we can upload all QRG'S Quick reference guide. It has massive storage and many customizable templates. All interface are user friendly where we can navigate easily.

Adding many frequently asked questions will help to get a resolution immediately.

Document360 is a useful and effective tool where the knowledgebase and document sharing are necessary.

Document360 is very user friendly platform to create an article on knowledgebase. It has various formats, writing styles, layouts and templates to use based on the nature of documents.

There are many choices and menus which sometimes gets confusing, maybe it will get familiar while get into frequent usage of this tool.

We have been using Document 360 within our training department for uploading our training materials for new joiners and for our reference. Document 360 is user friendly where we can find all the options in same page. We rarely search for any options. This is a wonderful software which makes our life easier. Once we switched into Document 360, we never go away.

1. On-time customer support
2. Easily accessible and it is secure.
3. Good storage capacity
4. We can access any file by searching with a key word.

No major concerns I can say. But it would be great if you can add a feature to upload video contents.

Overall, Document360 is an all-rounder software for startups and organizations to help them in making professional-grade documents and knowledge base.

-It is very easy to use and doesn't require effort to create professional-looking documents.
-It can be seamlessly integrated with mobile phones.
-It has a robust UI that works lag-free.

-It doesn't have any voice-based AI assistant for help.
-It becomes very pricy to integrate a knowledge base.

Overall, Document360 has enabled us to stay organized in real-time as well as creating different self service knowledge base.

Document360 was easy to setup and I use it on a daily basis to search for relevant articles and documents from anywhere.

The pricing per user is highly expensive, i wish the vendor would offer discounts or lower the cost across all the tiers.

It has been a good experience with this new product in my company, I like how easy is to use it and the support I have received when a question came up, glad to have this software.

Very straight forward to install, I liked the idea that the software is integrated and works together with Freshdesk.

Does not have a smart search kind of, where you start typing and automatically you can see in a drop down the matching results with the values entered so far.

Great tool and highly recommend to businesses who got lot of Articles/Content to publish on a daily/weekly basis.

The greatest Pros on this product is its user friendly platform. It greatly helps the User to customize and organize their content in different ways.

Would like to see more features being added in the upcoming future.

Excellent user experience and the learning curve is minimal with all the help and tutorials provided.

So simple to use, yet powerful in its features. The markdown editor really does make things so much better. It was really fun to build my documentation with Document360!

I think the design can be enhanced a bit too make it easier to find some of the functions.

Document360 is a very innovative app to add a self-service knowledge base for customer service use. It helps us to reduce customer support efforts and ticketing. It supports many other integrations to make it more effective. We are enjoying this tool, it's great.

#1- Document360 is very easy to migrate from other services.
#2- Backup and Restore feature for an article.
#3- Can be integrated with Google Analytics, Intercom, Olark and Disqus
#4- Easy to add different styles and customization.

#1- Nothing to dislike about Document360 app, we are happy with it.

It is an effective tool in documenting best practices and updates. The social component makes it easy to create any content and organize them.

Document360 is suitable for any sized teams or department. It helps to organize your content very securely, easily and meaningful way.

Would like to see more updates to the existing platform by adding new features and have 24/7 tech support.

I would definitely recommend this app. One of my favorite aspect about them is their support team and the software helps in effective and efficient documentation of products.

It is one of the software which can be used easily by anyone. It is one for the beginners. A user friendly software which can be set up very easily and it has got a wide variety of features to work on.

Honestly I really cant think of any cons as such other than using a few features. It is one of the best of its type available in the market.

This is perfect product if your business require to organize and publish plenty of content on a daily/weekly basis. Best value for the best price.

Document360 is great tool offered on a great price point. It offers variety of customization that suits my business needs.

Would like to see an extra layer of security to be added in the future updates.

Document360 is a powerful knowledge management tool. It offers easy to build self-service help center for clients. Best to create a FAQ page for quick support solution for the customers.

Document360 helps to reduce support team efforts. It a very intuitive and powerful knowledge management tool. The best platform to establish a self-service help center. Discussion and search option to find FAQ answers.

It worked great for me. Nothing to share about cons.

Finally, the analytics tools are quite amazing as they help us know how employees are consuming knowledge.

First, the implementation was as easy as pie, thanks to the amazing support team. Second, Document360 provides a friendly user interface for employees to add or update articles. The tool helps us keep our organizational knowledge fresh and rich. Overall, with Document360, we have created a new focus and all our teams and employees are on the same page.

Do we have a concern about this product? It’s a weak yes because everything we wanted was granted. However, we would like to see more integrations in the future. But for now, we are quite comfortable with the available features.

Document360 is one of the most customizable knowledge base site providers available. Very happy with the product so far.

Easy to use user interface with flat design. Auto complete search feature is a timesaving blessing. User management with powerful user rights can be assigned to end users.

So far didn't identify any cons. Prefer to see video tutorial as learning tools.

If your customer support is facing too much burden with requests about basic FAQ stuff, you have probably not implemented a good knowledge base section. Try Document 360.

- Has a very intuitive drag and drop style interface.
- Not so overwhelming since it is particularly targeted at creating FAQs and knowledge bases.

- No major con since Document 360 keeps evolving over time.

Document360 is a user friendly platform to build a knowledge base for your product or supporting your customer needs.

The user friendliness of markdown editor was one of the highlight.

Assigning team access and roles was another feature we were after.

No knowledge of HTML or designing required and can easily build your knowledge base.

The limited number of integration tools with third party software.
Would like to see more of this.