ELLA Reviews

Numa is the AI Customer Operations System purpose-built for dealerships that are losing revenue and customers to broken processes they've been patching for years. Every day, service calls go unanswered, advisors are buried fielding "where's my car?" instead of selling work, and managers don't hear about unhappy customers until the bad review is already live. Numa solves this at the infrastructure level, automatically following up with customers and giving advisors, reps, and managers real-time visibility into customer satisfaction across the entire operation. Operator answers and routes every inbound call so no opportunity goes dark. Status Updates proactively contacts customers so advisors aren't drowning in callbacks. Voice AI books appointments on the spot so customers never sit waiting. LiveCSI surfaces heat cases in real time so managers can step in before a CSI score takes the hit. Opportunities reaches out on declined services, open recalls, and equity moments, recovering revenue that would otherwise sit untouched. All of it runs through one unified system: one inbox, one shared context, nothing falling through the cracks. The result: revenue recovered, advisors freed up, and a customer experience that lifts CSI and builds lasting loyalty.

Project Insight is a strategic project and portfolio management software that gives companies a complete picture of the work happening across their entire organization. Streamline workflows, automate processes, enhance collaboration, and capture project data points from all your teams and systems in one central command center so you can make confident decisions about business. Manage work at the project, program or portfolio levels and integrate with the tools you already use, including Azure DevOps, Jira, Microsoft, Salesforce, and ServiceNow, and HubSpot to eliminate the need to manually key in data across teams. With the most views of any project management platform, teams can keep tabs on assignments, status, risks, resources, capacity, schedules, budgets, and more. Project Insight also offers free view only seats for clients. The power of AI can be used to assign action items after meetings, predict future capacity, balance workloads, & select the right resources. Additional AI-powered features include what if simulations to generate tradeoffs when priorities change and AI-generated project templates (WBS). Whether you are moving from basic spreadsheet project tracking or you have a sophisticated PMO with a complex web of unique business processes, Project Insight has the broad feature set to help you grow as you go. Our onboarding teams are known for being the best in the business and our platform can be fully customized to manage projects and data the way your company needs to.

SuccessionLabX represents a cutting-edge Advisor Operating System driven by artificial intelligence, designed explicitly for wealth advisors, family offices, and estate planning professionals, with the goal of converting clients' concerns about succession into structured planning discussions. The platform streamlines the lead capturing and client onboarding process through a comprehensive 30-question risk assessment that yields a score between 0 and 3000, factoring in various external, internal, and relational elements. Advisors gain access to credits for generating detailed succession reports enriched with AI support, enabling them to tailor these documents with personalized branding features such as logos, color schemes, and custom welcome messages, all while efficiently managing client interactions through a unified CRM dashboard. This system is especially beneficial for independent planners and advisory teams aiming to deliver impactful succession solutions and build client trust without having to create a diagnostic framework from scratch. By using this innovative tool, advisors can concentrate on nurturing client relationships and developing strategic plans that align with their clients' needs, ultimately enhancing the overall advisory experience. Furthermore, this approach not only fosters greater client loyalty but also positions advisors as proactive partners in their clients' long-term success.