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What is Firmao CRM?

Firmao CRM software enables you to establish a comprehensive customer database that streamlines the customer acquisition process, enhances conversion rates throughout the sales journey, and provides thorough support to your current clientele. This platform is designed to optimize the operations of the sales department, including managing the sales funnel effectively, while also functioning as a contact center for your loyal customers.

Efficiently managing your customer base allows for numerous opportunities, such as:
- Automating sales processes
- Boosting sales volumes
- Maintaining effective communication with clients
- Providing all-encompassing customer service
- Executing orders for clients seamlessly

This software is particularly beneficial for organizations that need consistent engagement with leads and partners. Additionally, Firmao's CRM solution is tailored for strategic growth, with a user-friendly interface that can be set up in just one to two weeks, making it an ideal choice for businesses looking to enhance their customer relationship management effortlessly. Ultimately, adopting Firmao can lead to a more organized and productive sales environment.

Pricing

Price Starts At:
$19 per user per month
Price Overview:
CRM - Customer Relationship Management
E-mail integration
VAT invoices, bills and receipts
Timesheeting, calendar and projects
Reports, charts and data analysis
Offers and orders
Cloud storage - 2GB per licence
Android and iOS mobile apps
Deadline reminders
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, Firmao CRM provides an API

Screenshots and Video

Firmao CRM Screenshot 1

Company Facts

Company Name:
Firmao
Date Founded:
2010
Company Location:
Poland
Company Website:
firmao.net
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Product Details

Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Chromebook
On-Prem
Training Options
Documentation Hub
Online Training
Video Library
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
Polish
Portuguese
Russian
Turkish
Ukrainian

Firmao CRM Categories and Features

Quoting Software

Automated Quoting
Catalog Management
Client Portal
Contact Management
Customer Accounts
Customizable Branding
Discount Management
Forms Creation
Pricing Management
Product Configurator
Proposal Management

Project Management Software

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

ERP Software

Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management

CRM Software

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Billing and Invoicing Software

Billing Portal
Contact Database
Contingency Billing
Customer Portal
Customizable Invoices
Dunning Management
Hourly Billing
Invoice History
Mobile Payments
Multi-Currency
Online Invoicing
Online Payments
Payment Processing
Project Billing
Recurring/Subscription Billing
Service Ticket Billing
Tax Calculator

More Firmao CRM Categories

  • Reviewer Name: Simon T.
    Position: Deputy director
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Satisfied Firmao user

    Updated: Jul 20 2023
    Summary

    I have used several CRMs and among them, Firmao seems the best to me. Simple intuitive system that improves the daily management of the company. I recommend.

    Positive

    Thanks to Firmao I have all the necessary things in one place. It allows me to manage my warehouse, customer relations, manage my calendar and working hours of my employees.

    Negative

    I was missing some integration, but after contacting Firmao this was quickly streamlined.

    Read More...
  • Reviewer Name: Marek G.
    Position: Worker
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    The best program for company

    Updated: Dec 05 2023
    Summary

    If you need a program that allows you to manage your business in a simple and clear way, I can recommend Firmao.

    Positive

    Firmao's advantages is:
    The program is intuitive.
    It makes it possible for you to combine all the aspects of your company in a single program,
    The use of the program is simple and there is no need for special training,
    The creation of invoices is trivial,
    You can always count on staff support.

    Negative

    After using it for so long, I can confidently say that Firmao is the most convenient and intuitive application. I saw no defects.

    Read More...
  • Reviewer Name: Aisha C.
    Position: HR Specialist
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    A combination of practical and cheap CRM.

    Updated: Jun 22 2023
    Summary

    I have been using it for several years and am very pleased! In the end, I managed to find something that suits me perfectly - a combination of a cheap and easy to maintain CRM system. Thanks to this platform, you can effectively manage all business processes from anywhere and at any time.

    Positive

    - Comprehensive customer relationship management: the system offers a wide range of features that enable effective customer relationship management. You can track contacts, interaction history, task schedule, marketing campaigns and much more, all in one place.

    - Customization and customization: The program provides the ability to customize the field, views and workflows to the individual needs of your company. You can create custom fields, define automation rules and customize the interface to your preferences.

    - Integrations with other tools: the tool offers a wide range of integrations with popular business tools, such as e-commerce systems, marketing automation tools or project management platforms. This allows for smooth data transfer between different platforms and even greater work efficiency.

    Negative

    - Steep learning: Due to the advanced features, some effort and time may sometimes be needed to master the system and use all its capabilities. Can be a bit of a steep learning curve for new users.

    - Lack of specialized features: although the system offers many features, it may not meet all the specialized requirements of some industries. If your business has unique needs, additional integrations or custom solutions may be required.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Sales Manager
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Used since more than 10 years

    Date: May 17 2023
    Summary

    I appreciate the program for its versatility and multitasking. A huge number of filters allows you to sort out any data. We have been using it for years and so far we have not found a better software at this price.

    Positive

    I appreciate the program for its versatility and multitasking. A huge number of filters allows you to sort out any data. We have been using it for years and so far we have not found a better software at this price.

    Negative

    Very expensive individual conversions, long waiting times for technical assistance.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Sales Manager
    Has used product for: Free Trial
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Very usefull

    Updated: Sep 06 2023
    Summary

    We found it clear and very easy to operate. It has got many options and useful functions!

    Positive

    Firmao is a very useful CRM tool.

    Negative

    We have not spotted any disadvantages so far.

    Read More...
  • Reviewer Name: Patricia B.
    Position: Director
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Nice CRM

    Date: Sep 22 2023
    Summary

    I am satisfied with Firmao's offer, it is everything I need, good prices, great support, it is ok for me.

    Positive

    Firmao makes easier for me to collect information about clients and their needs. This allows me to provide faster and more personalized customer service.

    Negative

    CRM offers many features and capabilities that may be difficult for employees to master. It was necessary to train employees in how to use the system so that they could fully use its potential.

    Read More...
  • Reviewer Name: Kinga K.
    Position: User
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy to go

    Updated: Aug 16 2023
    Summary

    A comprehensive and easy-to-use program.
    Everything you need for invoicing in one software. Easy and intuitive operation, quick and efficient help in case of doubt.

    Positive

    Everything you need for invoicing in one software. Easy and intuitive operation, quick and efficient help in case of doubt.

    Negative

    Changes in graphics, do not affect the quality, you just need to get used to it.

    Read More...
  • Reviewer Name: Kasia T.
    Position: Administration
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    All in one

    Date: Aug 30 2023
    Summary

    I like that Firmao is so easy to use. And if I have any problem - their support is always there to help.

    Positive

    I have been using the system for some time. The entire company works flawlessly. Calendar and CRM are super!

    Negative

    I have everything I need in one place, they adjusted the system to my needs, so there is nothing I don't like about it.

    Read More...
  • Reviewer Name: Ewa K.
    Position: CEO
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Highly recommend

    Updated: Feb 09 2022
    Summary

    I highly recommend Firmao! I have everything I need, they adjusted the system to my needs and when I need help with something - I get it quickly.

    Positive

    I have everything in one place, which is very important to me - I don't like to use multiple apps. The system allows me to design offers, issue invoices, and manage the warehouse and products.

    Negative

    I don't think there is a thing I don't like. Maybe I would like to see more integrations.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: CMO
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    I like Firmao

    Date: Feb 09 2022
    Summary

    I can't imagine a day without CRM system. Thanks to it, I can work from anywhere in the world and not worry about contact with employees and clients.

    Positive

    This CRM system helps with a huge amount of processes in the company. Firmao even helped me create these processes. As? Thanks to automation, we know what to do in order.

    Negative

    Firmao can be complicated at the beginning. This is an extensive CRM system, but it is worth implementing such a solution in your company.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Sales specialist
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Probably the best system to manage buisness

    Date: Feb 10 2022
    Summary

    I have used other company management software before but only Firmao gave a chance to put all company processes in order.

    Positive

    First of all, everything is in one place, there are many options and possibilities and additionally customization allows every employee to use what is needed.

    Negative

    The only thing I'm missing is integration with social media, or their stats. Other than that, almost everything works flawlessly.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: CEO
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    All in one

    Date: Feb 09 2022
    Summary

    I have been using it for several years and it would be hard to run a company without such support. The system is tailored to the specific needs of our company and it works flawlessly. Firmao has great technical support and the possibility of creating a free test account. In one place you have a module that is used to manage the warehouse, completion or production. Additionally, you can manage your company, employees' working time or invoices. In one system, you have access to e-mails and related contractors or documents. I recommend.

    Positive

    - invoicing,
    - integrations
    - order processing,
    - chat,
    - work records, projects, calendar,
    - network drive for company files,

    Negative

    - no integrations with social media
    - skins

    Read More...