What is Five9?

For more than ten years, Five9 has dedicated itself entirely to developing cloud-based contact center software. It has established itself as a leader in the execution category within the Gartner Contact Center as a Service Magic Quadrant Leaders Quadrant. As a result of this recognition, Five9 has become the go-to choice for enterprise contact centers that require a trustworthy, secure, and scalable solution to meet their needs. This unwavering commitment to excellence has solidified Five9’s reputation in the industry.

Pricing

Price Starts At:
$100.00 per user per month
Price Overview:
Inbound, Outbound, and Blended Dialer packages available

Integrations

Screenshots and Video

Company Facts

Company Name:
Five9
Date Founded:
2001
Company Location:
United States
Company Website:
go.five9.com/call-center-software
Edit This Page

Product Details

Deployment
SaaS
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Enterprise
Supported Languages
English
French
German
Polish
Portuguese
Spanish

Five9 Categories and Features

Workforce Optimization (WFO) Software

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Telemarketing Software

Auto Dialer
CRM
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center

Sales Enablement Software

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Predictive Dialer Software

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

IVR Software

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Customer Success Software

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Engagement Software

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Call Recording Software

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Auto Dialer Software

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

More Five9 Categories

Five9 Customer Reviews

Write a Review
  • Reviewer Name: Max S.
    Position: Contact Center enigeer
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Best Cloud Contact Center For Dialer

    Date: Feb 19 2021
    Summary

    Overall, Five9 is one of the top players in the cloud contact center space. If you are a contact center, defiantly check them out!

    Positive

    We needed a TCPA dialer, and Five9 has the best one out there for productive dialing. Also, their inbound and outbound campaign feature setup is very rich.

    Negative

    The only thing that I don't like about five9 is the admin center is Java which is not run through HTML5. This will be released but not any time soon.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Senior account executive
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Five9 review

    Date: Nov 04 2020
    Summary

    Overall it’s an okay system but there are definitely better phone services I’ve used over five nine for sure.

    Positive

    It’s easy to accept and transfer calls to other reps when the calls come in. Easy to use interface as well.

    Negative

    How there is no texting ability like other softwares I’ve used in the past like truly.

    Read More...
  • Previous
  • You're on page 1
  • Next