What is Five9?
For more than ten years, Five9 has dedicated itself entirely to developing cloud-based contact center software. It has established itself as a leader in the execution category within the Gartner Contact Center as a Service Magic Quadrant Leaders Quadrant. As a result of this recognition, Five9 has become the go-to choice for enterprise contact centers that require a trustworthy, secure, and scalable solution to meet their needs. This unwavering commitment to excellence has solidified Five9’s reputation in the industry.
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Five9 Categories and Features
Telemarketing Software
Sales Enablement Software
Predictive Dialer Software
IVR Software
Customer Success Software
Customer Service Software
Customer Experience Software
Customer Engagement Software
Call Recording Software
Call Center Software
Auto Dialer Software
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Five9 Customer Reviews
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Best Cloud Contact Center For Dialer
Date: Feb 19 2021SummaryOverall, Five9 is one of the top players in the cloud contact center space. If you are a contact center, defiantly check them out!
PositiveWe needed a TCPA dialer, and Five9 has the best one out there for productive dialing. Also, their inbound and outbound campaign feature setup is very rich.
NegativeThe only thing that I don't like about five9 is the admin center is Java which is not run through HTML5. This will be released but not any time soon.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Five9 review
Date: Nov 04 2020SummaryOverall it’s an okay system but there are definitely better phone services I’ve used over five nine for sure.
PositiveIt’s easy to accept and transfer calls to other reps when the calls come in. Easy to use interface as well.
NegativeHow there is no texting ability like other softwares I’ve used in the past like truly.
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