Top OneView Alternatives

All activities related to stakeholder engagement can be efficiently overseen from a single platform, with the option to incorporate additional modules that enhance governance, environmental, and social aspects. Borealis' Stakeholder Engagement module equips users with essential tools to develop impactful engagement strategies, foster stronger connections with stakeholders, and align operations with recognized industry standards. By centralizing all stakeholder information, the Stakeholder Engagement module streamlines access and simplifies your workload, allowing for more efficient management. Cultivate stakeholder trust through a validated approach. Plan Link your engagement strategy directly to its execution. Borealis offers a mapping tool that simplifies stakeholder analysis, enabling you to prioritize resource distribution effectively. Engage Enhance communication with stakeholders by making it more relevant and timely. Utilizing AI-driven machine learning, Borealis ensures that records remain organized and continually updated. Measure Demonstrate compliance with constantly changing standards. Borealis facilitates easy tracking of progress, creation of comprehensive reports and documentation, and showcases the tangible effects of your initiatives on stakeholder relationships. In this way, you can not only maintain transparency but also build credibility with your stakeholders.

NewWaySERVICE is a comprehensive online software solution designed to efficiently handle service requests from customers across various industries. This platform enables users to monitor and oversee all types of service inquiries, including repairs and maintenance, ensuring that no request goes unnoticed. With NewWaySERVICE, each service request, or work order, can be meticulously tracked from inception to completion, allowing for precise documentation of the time invested by technicians on each task. Additionally, the software encompasses essential modules necessary for effective service department management, such as Work Orders, Equipment, Customer Management, Planning, Inventory, Service Contracts, Guarantees, and a Web Portal for easy access. By signing up for a free trial at NewWaySERVICE.com, you can explore its features and optimize your service operations without any initial investment. Once you experience the benefits firsthand, you'll likely find it indispensable for enhancing the efficiency of your service team.

1) Effortlessly enhance customer satisfaction Coordinate interactions across various platforms Provide prompt and reliable customer support through email, phone, chat, WhatsApp Business, and additional social media channels all from a unified interface. 2) Enhance your support staff's efficiency Minimize time spent on tedious and repetitive tasks by utilizing sophisticated automation rules, allowing for quicker resolution of customer inquiries without the need to expand your team. 3) Facilitate smooth self-service options Empower customers to find solutions independently by creating a branded knowledge hub and providing immediate answers through AI-driven chatbots. 4) Monitor your customer satisfaction goals closely Leverage customizable analytics and reports to assess your team's performance, pinpoint issues before they escalate, and ensure you are aligned with your customer satisfaction targets. Support your team's ability to work remotely without interruptions 1) A user-friendly platform that simplifies the onboarding experience, making it accessible for all users 2) A cloud-based solution that allows support agents to work comfortably from their laptops or mobile devices, ensuring flexibility 3) Over 650 innovative applications available for seamless integration, enabling you to establish comprehensive support workflows that cater to your needs. Additionally, this versatility allows for continuous improvement and adaptation of your customer service strategies.

Many local authorities choose AccessE11 as their go-to software solution to enhance communication with residents and streamline service delivery. This platform efficiently facilitates interactions between citizens and their local governments. With over a decade of experience collaborating with municipalities, AccessE11 provides powerful tools for handling service requests and nurturing citizen relationships, seamlessly turning public inquiries into actionable data. It includes a suite of intuitive web portals and a detailed workflow engine, making communication between municipal teams and the communities they serve much more straightforward. Dedicated to partnering with a diverse range of small to medium-sized municipalities, AccessE11 utilizes its vast expertise and industry best practices to enhance service request management and elevate citizen involvement, ultimately leading to an improved standard of service. By continuously evolving its features and capabilities, AccessE11 ensures that local governments can effectively meet the needs of their communities.

InvGate Service Management serves as a robust solution for asset management and help desk operations, designed to enhance IT service delivery and support. With its user-friendly and intuitive interface, it stands out as a top choice for organizations. The platform provides a comprehensive solution for multiple departments, allowing for efficient service fulfillment alongside unified asset management features. This integration ensures that asset requests and service requests are handled seamlessly. Additionally, InvGate Service Management boasts a graphical workflow builder that utilizes a drag-and-drop functionality for ease of use. Users can also enjoy fully customizable dashboards that require no coding, making it accessible for all team members. Overall, InvGate Service Management not only simplifies IT processes but also empowers teams to tailor their workflows effectively.

OpenCities provides local governments, large or small, with the ability to offer efficient digital interactions for their constituents. Its cutting-edge and intuitive website tools improve governmental services from the moment a site is launched and continue to do so over time. By enhancing accessibility to government information, OpenCities creates a seamless user experience that connects residents to essential resources. This platform allows individuals to access crucial information and services without needing to navigate the complexities of governmental structures or terminology. A dedicated search engine designed specifically for government-related inquiries simplifies the process of finding relevant information, making it easy for users to locate what they need. Additionally, OpenCities supports organization-wide content creation through a low-code/no-code platform, providing diverse design options, templates, and tools for flexibility in presentation. The subscription model, which is population-based and requires minimal setup for websites, further empowers local governments to significantly improve their digital customer experiences. This evolution not only boosts community engagement but also increases overall satisfaction with local services, fostering a more connected and informed citizenry. Ultimately, OpenCities positions local governments to better serve their communities in the digital age.

Revize offers a suite of citizen engagement applications that empower individuals to actively participate in local governance and community matters. A standout feature is its interactive online forms application, designed to streamline the process for submitting various requests, such as permits, dog licenses, and modifications to water services. Upon submission, these requests are promptly directed to the relevant departments, allowing users to track the status of their applications in real time. This system not only simplifies application submissions but also enhances transparency as residents can monitor their requests' progress at any time. Moreover, municipal staff can create an unlimited number of forms, enhancing the platform's versatility. The application also centralizes the uploading of essential documents like meeting agendas, packets, minutes, and proposals, ensuring that these materials are readily available for community members to review before, during, or after meetings. In addition, previous meeting documents are organized and archived for quick access, bolstering transparency and facilitating ease of retrieval when needed. Ultimately, by fostering online engagement, Revize strengthens the connection between citizens and their local government, promoting a more involved and informed community. Such initiatives play a crucial role in enhancing civic participation and ensuring that residents feel heard in the decision-making process.

More than 5,500 government entities around the globe have chosen Granicus to elevate their digital offerings, which include management of websites and content management systems, strategies for digital communication, enhanced public meeting experiences, and effective records management. The Granicus Civic Engagement Platform creates a smooth connection between citizens and government by providing an integrated suite that combines website capabilities, online services, and digital communication tools aimed at delivering fair and inclusive services to all community members. By leveraging cutting-edge cloud technology, our platform strengthens the ties between citizens and government through low-code solutions that deliver streamlined, user-friendly digital interactions. Additionally, it encourages active community participation and collects important feedback from residents, making sure their opinions are acknowledged and taken into account. Tailored specifically for government use, our solutions come with a strong infrastructure and are designed for scalability and security, empowering leaders in the public sector at state, federal, national, and local levels to effectively meet the needs of their communities. Granicus is devoted to revolutionizing the way government organizations communicate and engage with the public they serve, ultimately fostering a more connected and responsive governance environment. This commitment to innovation ensures that government services can adapt and evolve to better address the expectations of the communities they support.

Engage community members by sharing your financial strategy and educating them on key economic issues. Solicit insightful feedback to help navigate the tough choices necessary for achieving a balanced budget, enabling residents to grasp the same constraints you face. If you take pride in the services provided despite having limited resources, think about offering a comprehensive overview of how their contributions are utilized. This app includes a series of simple questions, estimates the taxes collected, and demonstrates how those funds are spent. "Prioritize" is an innovative platform designed to assess stakeholder preferences regarding budgetary projects, going beyond conventional surveys by using a unique two-step approach that allows users to select and rank their priorities. This interactive method not only boosts community participation but also deepens residents' comprehension of budgetary priorities. By involving citizens in this way, it ultimately nurtures a well-informed electorate capable of contributing positively to the decision-making process. Furthermore, creating transparency in financial matters can foster trust and collaboration within the community, ensuring that everyone's voice is heard and valued.

Revolutionize your service desk operations with ServicePRO! Whether it’s about automating the organization of incoming emails, prioritizing requests, monitoring service level agreements, or sending tailored status updates to stakeholders, ServicePRO’s robust rule engine provides the tools necessary to achieve all of this through its intuitive rule designer interface. Effortlessly manage requests assigned to you and your team from a single, centralized dashboard. Create and process service requests easily, ensuring top-notch customer service. Configure alerts and notifications to keep both your support team and customers updated in real-time. Quickly and efficiently record new requests for common issues. Choose from a wide range of project templates to handle several tasks at once, streamlining standard procedures. Gather additional data to accelerate issue resolution, shorten resolution times, and enhance reporting capabilities. An alert acts as an automated notification that signals a specific event has occurred, indicating that action is necessary to resolve the situation. By integrating these features, teams can boost their workflow efficiency and markedly elevate the quality of service provided. Ultimately, ServicePRO empowers organizations to respond swiftly and effectively to customer needs, fostering a culture of continuous improvement.

Government Simplified - Designed for citizens, employees, and elected representatives, GOGov serves millions daily across over 200 local government entities. The platform features tools for managing Citizen Requests, sending Citizen Notifications, and facilitating Online Permitting processes. For further details, check out GOGovApps.com. Additionally, GOGov aims to enhance civic engagement and streamline communication between the government and its constituents.

An efficient opt-in process significantly improves your capability to engage with audiences while simplifying the distribution of notifications regarding special events, local traffic updates, or urgent alerts for employees commuting. In critical scenarios where time is of the essence, you can effectively communicate with visitors, residents, and staff through a variety of channels, including voice calls, SMS, email, and social media. Build a comprehensive database of residents without relying on conventional landlines by promoting interaction through event-specific keywords that individuals can text to stay updated on sporting events, festivals, concerts, and conventions. By incorporating a widget on your website or opt-in page, you can effortlessly gather contact information from interested parties. Furthermore, users can stay connected by downloading the Everbridge mobile app, which provides timely information via push notifications directly to their devices. Designed for peak performance on mobile and tablet devices, Community Engagement allows for seamless multimedia content posting with just a single click. You can publish and disseminate notifications for both corporate and community events efficiently, ensuring that vital information is delivered to the right audiences promptly. This comprehensive communication strategy guarantees that everyone is informed during significant events or emergencies, fostering a well-connected community. In doing so, you not only enhance the flow of information but also create a sense of inclusion and participation among all members.

Konveio revolutionizes communication by converting traditional documents into dynamic, interactive platforms that facilitate effective feedback and streamline reporting workflows. By simply asking questions, users can swiftly extract important insights and key points from their documents. This tool promotes collaboration by bringing together workgroups or committees in a shared environment, allowing stakeholders and team members to easily contribute their thoughts on draft documents. Moreover, it enhances hybrid engagement by effectively reflecting in-person procedures. By improving existing materials, it not only keeps stakeholders informed but also enhances outcomes, cultivates trust, and encourages agreement. Users benefit from an interactive summary that simplifies navigation through documents, letting them dive deeper into specific information as required. The platform also allows for the upload of a glossary, which Konveio automatically integrates into the text, providing relevant explanations throughout the document. Accessibility is a core feature, enabling users to view documents in a full-screen format on any device, while a mobile-friendly reader mode helps avoid sideways scrolling. With its focus on user experience, Konveio guarantees a more streamlined and engaging document review process for every participant involved, making it an indispensable tool for modern communication. Ultimately, this innovative platform fosters a culture of collaboration and inclusivity in document management.

Utilize insights derived from customer feedback to develop services tailored to meet the specific needs of your communities and citizens. A thorough understanding of the customer journey at various touchpoints allows you to leverage this critical information to drive meaningful change. Improve the management of official interactions with customers, including handling complaints and Freedom of Information requests. Our expertise is geared towards helping you formulate a sustainable strategy that transforms your approach to engaging with customers and communities. We empower public service organizations to create opportunities for significant citizen interactions that lead to real improvements in people's lives. Our partnerships encompass a diverse range of organizations, such as local councils, housing associations, national transportation services, law enforcement agencies, government bodies, educational institutions, and the NHS. GovMetric is more than just a technology provider; we bring over seventy-five years of collective experience in customer and citizen engagement. Our commitment is to go beyond the conventional role of a vendor; we prioritize authentic partnerships to effect positive changes in public service delivery. By fostering collaboration and innovation, we aim to revolutionize how public services are perceived and experienced by citizens.

Verint®'s Case Management Professional™ is a cloud-based platform designed to support Citizen Engagement and Contact Center as a Service (CCaaS) applications. In terms of Citizen Engagement, the platform streamlines customer and citizen interactions across both assisted and self-service channels, facilitating engagement with a wide array of city and local government services while promoting self-service opportunities to the fullest extent. It empowers users to significantly shift service delivery to self-service options in the most frequently utilized services, thereby improving the likelihood that service requests are fulfilled promptly. When it comes to CCaaS, Verint®'s Case Management Professional™ enhances the functionality of CCaaS desktops through intelligent scripting, allowing agents to efficiently log requests and resolve account issues from a unified desktop interface. Furthermore, the logged requests can be effectively monitored and managed in accordance with established service level agreements (SLAs), ensuring a consistent and high-quality service experience. This application ultimately aids customers in boosting their First Contact Resolution (FCR) rates, which is vital for customer satisfaction and operational efficiency.

Intranet Quorum (IQ) is recognized as the leading platform for communication and process management within the public sector. It is employed by 65% of the U.S. Congress, 50% of the country’s governors, and a wide array of federal, state, and local agencies across the nation. Leidos Digital Solutions, Inc. has established itself as a pioneer in citizen services technology over the past thirty years and values its esteemed reputation. Our dedication to innovation, persistent investment in advanced technologies, and a steadfast commitment to outstanding customer service have reinforced our status as a reliable ally for both elected officials and governmental bodies throughout the country. With a client base exceeding 100, including various federal, state, and local agencies, Leidos DSI proudly supports public sector functions from Hawaii to Maine, covering all regions in between. As we continue to progress, our commitment to providing innovative solutions, underpinned by our vast experience and dependability, remains unwavering. Our collaborations with government agencies illustrate our deep understanding of their specific requirements and our resolve to fulfill them efficiently, ensuring we adapt to the evolving landscape of public service.

The Accela Civic Platform acts as a strong backbone for our range of Civic Applications and additional solutions aimed at helping governments improve citizen services while meeting the needs of growing communities. It integrates shared technologies and functionalities within a Software as a Service (SaaS) structure, addressing the varied demands of government agencies, from expansive state entities to smaller local departments. This platform provides agencies with the critical resources required to support business operations for citizens, simplify the permit application workflow, and manage inspections effectively. Moreover, it is designed to be flexible and scalable, allowing for continuous innovation without the necessity of significant new technology expenditures. The platform enables the automation of both simple and complex tasks that span multiple departments and diverse process elements. In addition, our sophisticated workflow engine adeptly assigns responsibilities to users, oversees service level agreements, directs approvals and procedural steps, and guarantees that all activities are carried out seamlessly and punctually. Ultimately, this all-encompassing solution not only boosts agency efficiency but also significantly enhances the overall experience for citizens, fostering a more engaged and responsive community. With its comprehensive capabilities, the platform positions agencies to adapt to future challenges and opportunities effectively.

Maptionnaire serves as an efficient platform for citizen engagement, allowing cities, consultancies, and research bodies to gather local insights seamlessly while making decisions grounded in GIS data. Central to Maptionnaire are its innovative map-based tools, which facilitate the design of questionnaires, data collection, and comprehensive analysis. Additionally, it fosters collaboration among planners and local governments, aiding them in reporting and communicating effectively about community engagement initiatives and participatory budgeting with both citizens and stakeholders, as well as internally within their organizations. The subscription-based service offers three distinct plans, each tailored with various modules to meet the diverse demands of effective community engagement. Accessible from any device through a browser, Maptionnaire includes ongoing technical support and training as part of its offerings. The inception of Maptionnaire can be traced back to the realization by a group of urban planners in Helsinki in 2011, who identified a growing necessity for planners to involve the public and obtain genuine feedback from residents. This realization led to the establishment of Mapita Oy, aimed at providing a user-friendly platform that empowers individuals to create their own map-oriented surveys, ultimately enhancing community engagement efforts. The platform's evolution reflects a commitment to bridging the gap between urban planners and the communities they serve, ensuring that the voices of residents are heard and valued.

Homeowner Central was designed specifically for individuals constructing new homes. It provides interactive platforms customized for the unique requirements of both homeowners and builders alike. With user-friendly and engaging web portals, homeowners can obtain a vast array of information from virtually any device. This functionality enables builders to implement exceptional homeowner care programs effectively. The interactive homeowner portal offers detailed, room-by-room access to each unit, including essential items like operating manuals, maintenance schedules, warranties, and information about appliances. Meanwhile, the builder portal provides crucial access to project specifics, including trades, specifications, homeowner contacts, service requests, messaging, and deficiency reporting. Additionally, the service request management software is instrumental in tracking and handling warranty-related service requests from homeowners. Moreover, an app designed for deficiency reviews streamlines the predelivery inspection process and facilitates the signing-off of key releases, ensuring a smoother transition for new homeowners. Overall, Homeowner Central is dedicated to improving the experience for both builders and homeowners through its innovative solutions.

A software solution designed specifically for managing constituents in alignment with your mission. This powerful cloud-based platform empowers you to build meaningful relationships with those you serve. CivicTrack streamlines case management like never before, allowing you to connect constituents with vital services, provide timely updates, and oversee all communications related to a case from a unified dashboard. With CivicTrack, you can centralize all contact information and interaction history in a single, easily accessible online repository, ensuring that each constituent has a thorough profile. The platform also supports seamless case tracking, email communication, and file storage, keeping a detailed record of all actions and correspondence in one convenient space. Thinking of transitioning from Excel or another service? We offer implementation assistance to ensure a seamless and secure migration of your data into CivicTrack. While the platform is designed to be intuitive right from the beginning, we also provide free training for all users, along with ongoing support. Each user benefits from permission-based access and a high degree of customization to meet their unique needs. Moreover, our dedicated customer service team is always on hand to help with any inquiries or issues you might face while utilizing the software. With CivicTrack, managing your constituents becomes not only easier but also more effective, fostering deeper connections in your community.

Decidim presents a free, open-source, and secure technological framework that embodies all democratic ideals, enabling a transformation of democratic practices. This cutting-edge platform empowers individuals, organizations, and governmental bodies to participate in democratic self-organization at multiple levels. We offer crucial support in creating governance systems that reflect the unique requirements of various organizations. With an unparalleled emphasis on transparency, traceability, and the integrity of information, Decidim ensures the security, privacy, and confidentiality of all participants. Built entirely on free software and driven by collaborative content, the platform benefits from the active contributions of the Metadecidim community. By leveraging Decidim, we are nurturing a flexible democratic framework that has earned the confidence of numerous organizations around the world for their democratic initiatives. The Metadecidim community is instrumental in refining the platform's design and propelling the project forward, engaging in collaborative efforts to enhance features and resolve issues for continual improvements. As we make strides in advancing Decidim, we remain committed to identifying and integrating new functionalities that respond to the changing demands of democratic processes across the globe, ensuring that the platform evolves alongside its users. Our ongoing dedication to innovation ensures that Decidim remains relevant and effective in promoting robust democratic engagement.

OpenGov stands at the forefront of contemporary cloud solutions tailored for local governments, state agencies, educational institutions, and specialized districts within the United States. Focused on enhancing governmental effectiveness and accountability, OpenGov supports over 1,600 entities nationwide, providing tools specifically designed to meet the distinct challenges of budgeting, permitting, licensing, procurement, and asset management in the public sector. The OpenGov Cloud fosters collaboration and operational efficiency, facilitating superior communication with stakeholders and community members alike. By leveraging these innovative technologies, agencies can transform their operations and better serve their constituents.

Uncover valuable insights from your community that empower you to make well-informed choices. The CitizenLab community engagement platform simplifies the process of connecting with residents, enabling governments to effectively manage feedback and derive actionable insights all within a single interface. With a mission to enhance democracy, CitizenLab strives to make public decision-making more inclusive and responsive to the needs of the community. We prioritize safety for both you and your community members. The platform fosters transparent, interactive dialogues, which contribute to heightened participation and stronger community trust. Your dedicated CitizenLab engagement specialist will guide you in crafting meaningful projects from inception to completion. Designed for ease of use, both administrators and residents can navigate the platform effortlessly. Additionally, text analytics are employed to identify patterns, keywords, and sentiments expressed in open-ended community responses, enriching the decision-making process. By leveraging these insights, you can create a more engaged and informed community.

Your website must be tailored to meet the unique needs of your community effectively. Learn why an increasing number of governmental entities are turning to Granicus for the creation, development, and management of their digital platforms. Transform your website into a modern center that offers digital services, online forms, signature functionalities, payment solutions, and much more. Our experienced design and usability team has worked on over 1,500 government websites, giving us valuable insight into user behaviors that foster exceptional digital experiences customized for each community. Regardless of your experience level, our content management system (CMS) tools enable users to easily create and publish content, personalize interactions on the website, and adjust content for different devices. You can conveniently contact your dedicated account manager to address any website-related concerns, allowing you to concentrate more on your core responsibilities rather than website management. Formulated to address governmental needs, our websites come equipped with a broad range of features that enhance user-friendliness and boost community engagement and satisfaction. By employing our innovative solutions, you can ensure that your online presence not only fulfills but surpasses the expectations of your community, creating a more connected and informed populace. In today's digital landscape, it's essential to adapt and evolve continually to serve your community effectively.

Each CivicLive website is built on our intuitive CivicLive content management system, specifically tailored to address the distinct needs of governmental agencies and organizations. Designed from the outset, our CMS is focused on serving a variety of government bodies effectively. CivicLive websites work in partnership with you to deliver outstanding, modern digital services to the public sector. With features that prioritize accessibility and a range of content modules embedded in the system, our CMS guarantees an excellent user experience for every visitor. You will value how our platform enhances meaningful two-way interaction between your governmental organization and the community it serves. Our training programs are aimed at equipping your staff with the skills required to manage the unique digital experiences of each citizen effectively. By implementing our government website CMS, you enable your team to improve citizen engagement, ultimately leading to a more interconnected community. This strategy not only elevates service delivery but also fortifies the bond between government and its constituents, creating a stronger civic environment for all. In fostering this relationship, you can also gain valuable insights into the needs and preferences of the community, thereby continuously improving the services provided.

eSCRIBE stands out as a premier provider of cloud-driven meeting management solutions, allowing its clients to dedicate their efforts to more valuable initiatives that enhance stakeholder services. As a subsidiary of OnBoard, a board management solutions firm located in Indianapolis, Indiana, eSCRIBE has become the preferred option for public sector councils, committees, and boards throughout North America. The platform facilitates the complete meeting lifecycle by offering a robust suite of tools and workflows designed to boost efficiency, increase transparency, and foster engagement. Additionally, eSCRIBE adeptly combines virtual and in-person meeting settings, creating a cohesive experience for organizations that conduct hybrid or remote meetings. This integration not only simplifies the meeting process but also enhances participation and collaboration among all attendees.

Revolutionize your community connections and collaborative efforts by embracing ArcGIS Hub, a platform crafted for seamless community engagement that efficiently organizes individuals, datasets, and tools through information-driven initiatives. This versatile platform caters to a diverse range of organizations, including governmental bodies, nonprofits, and educational institutions, enabling them to improve engagement, communication, teamwork, and data-sharing through a focus on specific initiatives. By leveraging ArcGIS Hub, these organizations can make the most of their existing data and technological capabilities, promoting collaboration with both internal teams and external stakeholders to track progress, improve outcomes, and nurture vibrant communities. Reliable access to data is essential for sound decision-making; whether it's selecting a neighborhood for living, investigating local city projects, or launching a new business, accurate information is vital. In addition, ArcGIS Hub equips organizations to share their trustworthy data, helping the community make better-informed decisions, which ultimately enhances the community's overall strength. This platform not only promotes transparency through the dissemination of information but also actively encourages community members to participate in the decision-making processes that shape their surroundings. As a result, communities become more engaged and empowered, leading to a more cohesive and collaborative environment for all.

Web platforms and civic engagement tools are essential for fostering a more cohesive community. It is crucial to engage with citizens in their preferred communication styles to establish trust and reliability as a source of information. CivicPlus Municipal Websites® consolidates all necessary resources to effectively inform and empower your community in one convenient location while also offering pricing options that fit various budgets. By eliminating the hassle of disjointed systems and unreliable data, you can optimize your workflows efficiently. Maintaining connectivity with your citizens is simplified through a mobile-friendly website and effective outreach tools. Additionally, each department has the autonomy to update their content, facilitating timely communication with both staff and community members. Understanding the challenges of keeping citizens actively involved, it is important to explore what CivicPlus Municipal Websites can offer beyond mere visual appeal. Their comprehensive content management system provides a wide range of features catering to all sectors of government, ensuring effective governance and community interaction. This integrated approach not only enhances communication but also fosters a more engaged and informed citizenry.

Fireside Federal acts as a powerful relationship management system designed specifically for Capitol Hill, providing elected representatives with essential resources to enhance communication and engagement with their constituents. The platform features an AI-driven automated mailroom that effectively sorts incoming emails based on their content and urgency, while also presenting suggested response templates that streamline the communication process. It maintains detailed records of constituents, capturing all interactions and survey feedback, which enables a thorough understanding of each individual's connection to the office. In addition, Fireside Federal includes an intuitive drag-and-drop editor for creating newsletters, press releases, and SMS messages, complemented by audience targeting capabilities and mobile-responsive templates that improve outreach effectiveness. The platform also diligently tracks statements made by members during congressional hearings or floor sessions, ensuring transcripts are made available within an hour so that staff can quickly access and utilize important remarks. By offering these cutting-edge features, Fireside Federal seeks to enhance the relationship between elected officials and the communities they represent, ultimately fostering a more engaged and informed electorate. This comprehensive approach not only streamlines communication but also empowers officials to be more responsive to the needs and concerns of their constituents.

When you only have one tool, you'll rely on it for everything, but EngagementHQ provides you with an entire toolkit. This platform allows you to combine various online resources tailored to achieve your community engagement objectives with a comprehensive array of features for listening, analysis, reporting, and managing relationships. In this interactive and secure space, your community can engage in meaningful discussions about important topics. The use of virtual post-it notes enables members to express their ideas and inspirations freely. With just a simple "pin drop," gathering feedback and visual content on a map becomes an effortless task. This approach fosters a deeper understanding, empathy, and connection between your project and the community. Additionally, your community can easily submit comments in a well-organized, moderated environment, ensuring that all voices are heard. You also have the opportunity to pose questions in a controlled setting, where you can choose to respond either publicly or privately, enhancing the dialogue within the community. Ultimately, this holistic engagement strategy empowers both you and your community members to collaborate more effectively.

Organizing voting events, whether through physical ballot boxes or mail-in methods, requires a considerable investment of both time and money. Yet, Kuorum's cutting-edge technology enhances the efficiency of the voting process while ensuring strong security protocols are in place. Our platform accommodates multiple voting formats, including remote, in-person, and hybrid options, and provides quick, verifiable outcomes. This flexibility guarantees that voters of varying ages and digital skill levels can participate inclusively. With successful trials involving more than 500,000 voters worldwide, we utilize innovative techniques like tokens for elections and QR codes for assemblies. We are also proud to boast ISO 27001 certification for information security and ISO 9001 certification for quality management, which simplifies the approval process with IT and procurement departments—an aspect that data protection officers find particularly beneficial. Each client is assigned a dedicated project manager who oversees the entire journey, from the initial setup to the final publication of results and follow-up audits. Furthermore, we work closely with your event agency to guarantee a smooth process, thereby enriching the experience for all participants involved and fostering a sense of community among voters.

Brightly SmartGov™ streamlines the processes of permitting and licensing through a user-friendly public portal that consolidates permit applications, public notices, and mapping resources. Additionally, it facilitates online payments and provides relevant information all in one accessible location. This browser-based solution empowers organizations to oversee planning, permitting, licensing, inspections, and code enforcement within a unified system. With its automated and mobile-enabled features, it enhances the accessibility of the system for both citizens and businesses. SmartGov, our cloud-based and mobile-optimized software, is designed to bolster revenue while effectively managing licensing, code enforcement, and various other functions. By leveraging this platform, you can seize new development opportunities, foster growth, and ensure a smooth experience for citizens, contractors, and businesses alike. Furthermore, the web-based portal enhances transparency and promotes self-service, ensuring compliance and effective code enforcement in the community. This holistic approach not only improves operational efficiency but also strengthens the relationship between local governments and their constituents.

Your platform will act as a hub for both community members and local businesses to delve into the diverse offerings available in your area. You can easily manage your site at any time, even if you don't have extensive web skills. Keep everyone informed by sharing updates on news, events, promotions, and local businesses. Additionally, you can create tailored forms to gather input and feedback from users. Take control of your content by planning and scheduling promotions and events to ensure they are presented exactly when you want them. Your website will be designed for user-friendliness, enabling visitors to share community information effortlessly on their preferred social media sites while also being optimized for search engines to boost your rankings. With user-friendly analytics, you'll be able to see which parts of your site draw the most attention. The transition of your current website and content to the new City Booster system is designed to be smooth and hassle-free. You will have the freedom to update your content whenever necessary, while simultaneously enjoying the latest features from City Booster. Each time an update is rolled out, your site will automatically receive these enhancements, improving both functionality and security, which keeps your website modern and dependable. This approach allows you to dedicate your efforts to engaging with your community without the burden of technical challenges. By streamlining these processes, you can truly focus on building connections and fostering relationships within your community.

Our platform is a vital tool for community members seeking to oversee their utility expenses, understand waste collection timelines, access city services, and stay updated on local events. With Simplicity Analytics, you can obtain meaningful data on how residents interact with your communications, including metrics like open rates, engagement with notifications, and subscriber numbers. This allows for the streamlined collection, organization, and assignment of suggestions for improvement to the relevant team members. The recommendations are delivered straight to your secure inbox, maintaining privacy throughout the process. Moreover, you can solicit input from the community through easy-to-use polls and surveys, enabling you to quickly assess pressing concerns and issues that resonate most with your residents. This holistic strategy significantly enhances communication and fosters a deeper connection within the community, ultimately leading to a more engaged and informed populace. By empowering residents to voice their thoughts, you create an environment conducive to collaborative problem-solving.

IEG4's OneVu solution presents a thorough digital platform for council services, significantly improving customer engagement by resolving their inquiries instead of simply showcasing information. This groundbreaking system has achieved an impressive 50% decrease in phone calls for numerous councils. OneVu allows users to discover tailored answers to common questions, in addition to submitting and tracking the status of over 300 council services. A noteworthy insight is that more than 30% of customer calls are for updates on progress or follow-ups on issues, which OneVu effectively minimizes by offering progress tracking for every online submission. Users are granted immediate access to a collection of over 250 forms from the get-go, facilitating rapid deployment, and with the introduction of eDesigner, there are ample customization opportunities. Additionally, OneVu incorporates a sophisticated workflow engine that accommodates multi-step processes, enabling citizens to monitor their applications and services straight from their OneVu accounts, thus enriching the overall user experience. This cohesive integration of services not only streamlines administrative tasks but also enhances transparency and cultivates stronger relationships between councils and the communities they serve, ultimately leading to more satisfied constituents.

The VI Service Desk serves as a specialized IT help desk solution tailored for HCL Notes/Domino®, providing an integrated approach that maximizes return on investment (ROI) and reduces total cost of ownership (TCO). You have the option to create a comprehensive Service Catalog that includes Incident, Problem, Change, and Request Management processes, or you can use the VI Service Desk as a standard ticketing system while adding features as necessary. With the sophisticated SLA Engine, you’re able to define parameters for initiating, halting, and concluding SLAs based on the status of tickets. Milestones for SLAs can be set as a fraction of the SLA time elapsed, which can automatically generate alerts for the appropriate personnel. The VI Service Desk is capable of global deployment, functioning as a centralized web application, a replicated Notes application, or both, thus ensuring versatility. Access to the platform is available through the Notes client, popular web browsers, iPads, and a variety of mobile devices, enhancing user convenience. Incorporating established Domino security protocols, the VI Service Desk allows for customizable security settings based on user roles, groups, and specific requirements. This adaptable approach not only supports stringent security measures but also enables organizations to align their security frameworks with their operational demands effectively. Ultimately, this ensures that users can work efficiently while maintaining the integrity of their IT environment.

Revize provides Citizen Engagement Web Applications designed to enable residents to actively participate in local governance and boost their community engagement! Our distinct methodology in government design is driven by a diverse team of experts working together to transform innovative concepts into reality. Remarkably, Revize was at the forefront of adopting responsive web design within the governmental landscape. Central to our operations is effective communication; we initiate the process with meetings to understand client requirements and establish clear expectations, paving the way for a seamless project experience devoid of surprises. Collaboratively, we develop an intuitive navigation framework that prioritizes essential features for easy access from the homepage. To ensure that the website genuinely reflects your municipality, we believe it is crucial to gather in-depth insights about your community. We invest considerable time in comprehensive research, examining your city’s demographics, commercial districts, downtown highlights, parks, and other significant attractions, leaving no stone unturned. This diligent process not only cultivates a sense of ownership among community members but also reinforces the connection between residents and their leaders, fostering a collaborative spirit. Ultimately, our goal is to create a platform that not only informs but also inspires participation and pride in the community.

Jira Service Management, previously known as Jira Service Desk, equips Dev/Ops teams to operate at a rapid pace, enabling them to swiftly adapt to business shifts while delivering exceptional service experiences for both customers and employees. Customize Jira Service Management to meet your unique requirements, allowing every team member—from IT to legal and HR—to establish a service desk in no time and scale it as necessary. Experience the benefits of providing outstanding service rapidly, free from the complexities and expenses often associated with traditional ITSM solutions. This open and collaborative platform facilitates work tracking across the entire organization. You can seamlessly connect issues in Jira and integrate data from various software development tools, enriching your IT support and operations teams with valuable contextual insights for immediate incident response, request management, and change implementation. Additionally, you can mitigate risks and enhance customer outcomes, expediting essential development tasks, reducing reliance on manual processes, and implementing changes swiftly while maintaining a comprehensive audit trail for each modification. By leveraging these capabilities, organizations can foster a more agile and efficient environment that ultimately leads to better service delivery.

SolarWinds Service Desk, previously known as Samanage, serves as a comprehensive service desk and IT asset management tool tailored for professionals in IT, Human Resources, and Facilities who require a straightforward and effective approach to handle requests. This platform offers extensive customization options and facilitates collaboration through its built-in "whiteboard" feature, allowing users to brainstorm and work through complex tasks together. Businesses can leverage SolarWinds Service Desk to oversee both hardware and software assets, streamline license and contract management, identify potential risks, maintain compliance with licensing requirements, and perform various other essential functions. The platform is designed to enhance service management within organizations, ensuring employees receive top-notch support while reducing the adverse effects of incidents on business operations. By effectively tracking each asset, companies can guarantee that their workforce is equipped with the necessary tools to excel in their roles. Additionally, the platform’s robust capabilities contribute to overall efficiency and productivity within the organization.

Integrify is a cloud-driven, low-code platform designed for automating workflows, enabling businesses to streamline processes, create interactive forms, and establish self-service portals. Additionally, it provides capabilities to monitor performance metrics and track activity through detailed audit trails. With its open API, Integrify seamlessly connects with a variety of enterprise applications such as ERP, HRIS, and CRM, allowing clients to effortlessly exchange data across different systems within any workflow. To ensure the success of automation initiatives, we provide comprehensive support that includes dedicated account management, thorough implementation services, and training. Our platform offers numerous benefits, including unlimited forms, processes, file and document storage, transactions and requests, audit trails, reports, and dashboards, along with a branded self-service portal and API integration. Furthermore, we supply free starter templates for workflow apps and assign a dedicated account manager to each client to facilitate their journey.

Nuvola distinguishes itself as a dynamic provider of hotel management software that effectively integrates well-established property operating procedures into its innovative platform, leading to enhanced efficiency across back-office operations, asset management, and guest relations. This company presents an intuitive and flexible cloud-based solution that encourages a culture of responsibility among its workforce. Crafted by industry veterans with hands-on experience in various hospitality settings, including select-service, full-service, and resort-style operations, Nuvola is dedicated to continuously improving both employee and guest experiences through persistent innovations driven by its committed internal team and collaborations with other hotel systems. Additionally, the events dashboard provided by Nuvola enables the efficient monitoring of service requests, management of staff, and timely task fulfillment. Its reporting dashboard also delivers critical insights into incident trends, staff performance, equipment issues, and more, allowing properties to make well-informed operational decisions. With a steadfast commitment to boosting operational efficiency, Nuvola empowers hotels to uphold exemplary standards of service delivery while also adapting to the evolving needs of the hospitality industry. This adaptability ensures that Nuvola remains a relevant and valuable partner for hotels seeking to optimize their operations and enhance guest experiences.

It is essential for governments to uphold rigorous governance standards that ensure fair and transparent electoral systems. Furthermore, providing assistance to communities affected by conflicts, natural disasters, and humanitarian emergencies is equally important. Protecting human rights amidst crises and discrimination is a pressing priority that cannot be overlooked. The Ushahidi platform serves as a valuable tool for communities, enabling them to transform data into actionable insights through a user-friendly crowdsourcing and mapping interface. By streamlining the collection, management, and analysis of crowdsourced information, Ushahidi empowers a wide range of stakeholders—including individuals, community groups, government agencies, activists, and other organizations—to effect meaningful change. We also offer technological assistance and expertise to those organizations and communities aligned with our mission. As these diverse voices are amplified, the efficacy of various organizations is improved, which in turn leads to greater social impact. This collaborative approach not only strengthens community resilience but also nurtures partnerships among different groups striving for shared objectives, ultimately fostering a more cohesive society. By working together, we can ensure that the needs of vulnerable populations are addressed more effectively.

The Integrated Facilities & Asset Management System (iFAMS) is recognized for its simplicity and comprehensive approach to managing facilities and assets, providing users with complete control without the need for programming or database expertise. Thanks to MicroWest's innovative strategies, the application can be personalized easily through user-friendly drag-and-drop functionalities, reporting tools, and more. iFAMS effectively integrates various components, including Assets, Service Requests, Labor, Service Contractors, Maintenance, Refrigerant Tracking, Key Management, Tenants, Parts Inventory, Purchase Orders, Vendors, and Budget Accounts, among others. The system is designed to deliver a complete history of activities, enabling you to efficiently monitor, plan, and manage your facility operations. While creating Purchase Orders, users can quickly incorporate Parts and Vendors or directly use parts in Work Orders. Additionally, the screen changer feature allows for the customization of data entry interfaces tailored to each employee’s needs, thereby improving operational efficiency. This adaptability guarantees that iFAMS can meet the changing demands of your organization smoothly, ensuring long-term satisfaction and productivity. Furthermore, the system's ease of use encourages greater engagement from staff, which can lead to improved overall performance and accountability.

Experience a dedicated platform designed for impactful interactions. Social Pinpoint serves as an online resource that enables significant engagement opportunities while ensuring accessibility for all users. It fosters community connections effectively. With over 40 tools available and continuously expanding, Social Pinpoint simplifies the process for individuals worldwide to share their insights. By broadening your outreach, you can guarantee that a diverse array of voices contributes to your planning project, ensuring it aligns with the needs of your stakeholders. The platform's real-time data collection and analysis empower you to make decisions that genuinely reflect the viewpoints and priorities of your stakeholders. You can effortlessly monitor the extent and depth of your engagements while also pinpointing areas where performance and representation may fall short. Additionally, Social Pinpoint provides valuable insights into how participants are interacting with your project, allowing for ongoing improvements and more inclusive engagement strategies.

coUrbanize is unique as the only digital platform tailored for real estate developers and planners to connect with local communities. It facilitates outreach to often-overlooked advocates through targeted strategies, such as physical signs and interactive text messages. Features like traffic visualizations improve user engagement and comprehension of complex topics. Moreover, the platform provides efficient, automated reporting that fits smoothly into project documentation workflows. This holistic strategy guarantees that community input is not merely collected but also plays a significant role in shaping the development process, ultimately fostering better relationships between developers and residents. By prioritizing community involvement, coUrbanize enhances the transparency and responsiveness of urban development initiatives.

With the growing expectation for smooth digital interactions, our all-encompassing communication platform allows for easy connections and engagement with citizens. You will have all the necessary tools at your disposal to communicate effectively with those interested in your offerings and motivate them to take action. Unlike other options available, Granicus stands out with an impressive network of 300 million citizen subscribers, enabling significant growth in audience reach and improved engagement. You can effortlessly send customized messages that take into account demographics, locations, interests, and various other factors. Enhance your citizen engagement tactics by sharing content across email, social media, and text messaging platforms with just a single click, making the process both efficient and streamlined. Additionally, we offer more than 150 ready-made integrations with well-known third-party systems and services, and we are capable of quickly developing new integrations to connect with niche systems as required. This adaptability guarantees that your communication strategies can evolve in response to the changing needs of your audience, ensuring that you remain relevant and effective. Ultimately, our solution empowers you to foster stronger relationships and drive meaningful interactions with the communities you serve.

MyGov provides an extensive array of solutions suitable for both small and large agencies, spanning various sectors such as Community Development, Building Services, Public Works, Code Enforcement, and Business Administration. The MyGov Portfolio is crafted with the user experience in mind, enabling effortless integration between its modules and other software systems like Finance, GIS, Codification, Meetings, and Website solutions. MyGov is dedicated to equipping every agency with the essential tools to effectively build, enforce, and manage their communities. Beyond software offerings, we deliver a suite of services that encompasses consulting, system configuration, training, support, along with programming and integration. Our commitment to tailoring both software and services ensures that we address the unique needs of each agency, culminating in a comprehensive and effective solution that empowers them to thrive. Additionally, we prioritize ongoing development and enhancement to adapt to the evolving challenges faced by agencies.

nService is a web-based help desk solution that empowers customer support teams to create a dedicated support portal for their clients. IT professionals can also adopt it to establish a technical support platform tailored for assistance. Furthermore, other fields like facility management and human resources can showcase their offerings through the help desk interface. Clients can browse the knowledge base, submit service requests or tickets, and track the status of their inquiries on the help desk site. Technicians have the capability to assign, respond to, and resolve these requests with efficiency. Managers can utilize the platform to monitor the services rendered by their teams, ensuring accountability and effectiveness. I remain continually impressed by the user-friendly and efficient nature of your nService help desk system. Users appreciate the ease with which they can track their requests and the swift responses they receive. Technicians can easily evaluate their workloads, prioritize tasks, and commence their duties without delay. Additionally, managers benefit from access to vital reports, which enables them to escalate issues when necessary, thus making the entire process more organized and efficient. Ultimately, the comprehensive features of nService significantly improve both the user experience and operational productivity across multiple departments, fostering a collaborative work environment.

An innovative solution designed for smart cities focuses on enhancing governance while strengthening interactions with the local populace. This platform incorporates a mobile application that empowers citizens to report potential viral infections, such as "COVID-19" or "Dengue," facilitating a direct line of communication with healthcare professionals who can later verify these cases. Furthermore, a ticketing system is integrated, enabling users to notify relevant authorities about their possible infections through the app. Those confirmed as infected can also utilize the application to provide regular health updates from their homes, with geolocation features ensuring the credibility of their reports, which significantly bolsters community health surveillance and response strategies. This method not only simplifies communication channels but also actively engages citizens in public health efforts, creating a more informed and responsive community. Ultimately, by leveraging technology in such a manner, smart cities can foster a healthier environment for all residents.

ProProfs Help Desk was developed to address the increasing demands of the customer service sector. This innovative tool enables agents to efficiently monitor user inquiries and requests, which leads to quicker resolution of tickets. As a cloud-based ticketing platform, ProProfs Help Desk is particularly recognized for its "shared mailbox" functionality. This feature allows agents to access, review, and delegate tickets to the appropriate individual or team through a collaborative email-style interface. Additionally, managers have the capability to prioritize, categorize, or highlight tickets that need urgent attention and resolution. They can also establish workflow rules that encompass filters, priority levels, and service level agreements to enhance operational efficiency. This comprehensive approach not only streamlines communication but also improves overall customer satisfaction.