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What is HelpWire?

HelpWire is an intuitive remote desktop service designed to provide fast IT support to both residential and commercial clients. It offers immediate assistance for devices running Windows, macOS, and Linux, as well as enabling unattended access to Windows and macOS systems, allowing technicians to swiftly connect to client machines and address problems without the need for expensive in-person visits.

This service is specifically geared toward independent contractors, small to medium-sized IT support teams, managed service providers (MSPs), and help desks, ensuring that remote client assistance is efficient and effective.

Key features of HelpWire include:

- Rapid initiation of sessions through a simple URL
- Both on-demand and unattended remote access capabilities
- Comprehensive support for Windows, macOS, and Linux operating systems
- Robust security measures featuring TLS/SSL and AES-256 encryption
- The ability to invite team members for collaborative support
- Support for viewing multiple monitors simultaneously
- Quick and efficient file transfer options
- Integrated multi-user chat for enhanced communication
- A client directory for easy management of client information

With these features, HelpWire stands out as an essential tool for IT professionals looking to streamline their support processes.

Pricing

Price Starts At:
0
Price Overview:
The product is completely free of charge, no fees and no ads
Free Version:
Free Version available.
Free Trial Offered?:
Yes

Integrations

No integrations listed.

Screenshots and Video

Company Facts

Company Name:
Electronic Team, Inc.
Date Founded:
2001
Company Location:
United States
Company Website:
www.helpwire.app/
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Product Details

Deployment
SaaS
Windows
Mac
On-Prem
Training Options
Documentation Hub
Video Library
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

HelpWire Categories and Features

Remote Support Software

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

HelpWire Customer Reviews

Write a Review
  • Reviewer Name: Arun C.
    Position: Employee
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    My experience with HelpWire

    Date: Jul 23 2024
    Summary

    Overall my experience was great with HelpWire its helps me a lot in my business with all those free features which is already enough for normal user we can ignore the cons. From my side its a 10/10 software. It was a excellent choice for me. Am fully satisfied with the services of HelpWire.

    Positive

    HelpWire is so user friendly the good thing is absolutely free with all needy features. The support from technical team is so fast and so supportive compared any other remote software. HelpWire is so far so good for small-medium large businesses. It was a game-changer in my technical issues.

    Negative

    The only thing i feel empty is there's no feature for screen recording which sometimes feels less useful compared to paid software.
    And its just limited to desktop, computers, laptops we can't use it in mobiles or tabs.
    The Ui is so far good but it can be improve in future for more user-friendly and easy to access for newbie.

    Read More...
  • Reviewer Name: Akshay K.
    Position: Content writer
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    HelpWire is awesome

    Date: Jul 23 2024
    Summary

    Overall it's very good ,easy to use and have fantastic features in it. HelpWire saves your time and money

    Positive

    Really! HelpWire saved me so much time and money. It's very easy to use and offers so many benefits. It's excellent for both professional and personal usage. I highly recommend it for anyone looking for a reliable and efficient tool

    Negative

    Sometimes it causes lag problems, which is a bit annoying, but it only happens occasionally.

    Read More...
  • Reviewer Name: Abhishek L.
    Position: Accountant
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Exceptional Remote desktop tool for small to medium businesses

    Date: Jul 20 2024
    Summary

    My overall experience with HelpWire has been very positive. The setup process is quick and requires no configuration, which is ideal for immediate use the software is realiable, secure and user friendly.

    Positive

    HelpWire's stand out feature is its similar switching between multiple remote desktops and dual display support which greatly enhances productivity. The security provided by industrial recognised encryption methods and AWS hosted cloud infrastructure.

    Negative

    The lack of mobile support and session recording features of significant limitations these features are important for flexibility and for keeping detailed records of support interactions.

    Read More...
  • Reviewer Name: Kartik S.
    Position: Software developer
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Excellent troubleshooting and features.

    Date: Jun 25 2024
    Summary

    HelpWire is great for remote access and managing my operation remotely. Its bug-solving capability and ability to manage multiple remote PCs simultaneously significantly enhance troubleshooting effectiveness. Additionally, it offers exceptional safety and user-friendliness with authentication, and strong encryption. I was seamlessly able to connect with my clients!

    Positive

    The installation was easy and fast. Affordable cost, on-time and great delivery. The process was smooth and quick!

    Negative

    I was experiencing the limitation of not having mobile access and lacking a recording feature.

    Read More...
  • Reviewer Name: Jo K.
    Position: Tech Writer
    Has used product for: Free Trial
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    My New Go-TO for remote support

    Date: Jul 23 2024
    Summary

    HelpWire has been of much needed help both for my personal use as well as professional use and has been a fantastic time saver because of its various enhanced features making it easier for us to switch between multiple remote desktops for a single client concurrently and also offers file transfer and instant chat support for immediate assistance.
    While i'm aware that some paid software might offer more features, HelpWire delivers amazing functionality i need perfectly for free and i couldn't be more happier

    Positive

    HelpWire has a lot of pros and the one thing i really like about this software is that there is no login hassle and has zero configuration to start a session. HelpWire has eliminated my frustration completely with its one-click connection and has made my life easier and it puts my clients at ease as well.

    Negative

    Till now, i haven't had any major inconveniences and has been of great help for as long as i can remember as a writer like me needs a smooth and efficient remote connection and it has been doing that ever since i've been using HelpWire.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: CSE
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    An ideal platform for customer support

    Updated: Jul 16 2024
    Summary

    I liked HelpWire's features the most and want to continue with it. It's secured chatting feature made me rely on this software.

    Positive

    I liked HelpWire the most as it provides free customer support and other fantastic features. Overall, its a great software for me.

    Negative

    Every software do have limitations, but HelpWire provides top-notch support.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Editor
    Has used product for: Free Trial
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy, Convenient and Free to use App: HelpWire Remote Support

    Date: Jul 10 2024
    Summary

    I have been using this Go-to-Remote support app from HelpWire and I'm happy to use such a free and convenient app for my daily tasks. The file transferring and screen sharing for the meetings with my peers and freelancers has been the good features of HelpWire.

    Positive

    File transfers, screen sharing, communication via chat box and above all free to download and use are the most stunning features of HelpWire Remote Support. For me and my peers and team, it's useful for our daily tasks.

    Negative

    Accessibility issues a bit. Except that everything is great.

    Read More...
  • Reviewer Name: Saniya P.
    Position: Content creator and writer
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Life saving Remote Support for Techies

    Date: Jun 25 2024
    Summary

    To be very honest there are no words to describe how much this has helped me. It is the superpower i always needed in my work and now with HelpWire I have in my hands just one click away.

    Positive

    HelpWire has done wonders to my professional life. It saves so much time and effort of my clients as well as me. It's one-click services have my work so much easier and stress-free. Tech bugs don't give me a headache anymore.

    Negative

    The benefits it has provided me with outweigh the minor inconveniences that might be faced in which might be absence of session recording feature. As a content creator and writer It has been working out really well for me.

    Read More...
  • Reviewer Name: Kopal S.
    Position: Content Writer
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Superb remote assistance

    Date: Jul 08 2024
    Summary

    Overall it’s the best among all alternatives . Superb application for remote assistance. Brilliant experience for sure safety provided while file transferring was important to me than a-lot more facilities looking forward to suggest to all of my friends and family who are into this.It made my work easier.

    Positive

    Fantastic app for remote assistance as it a time saver. It allows to share files easily within few seconds. Best part is that it ensures session security. We can switch between multiple desktops. It also gives us immediate assistance by chat feature.

    Negative

    Nothing has disappointed me so far of HelpWire app.

    Read More...