What is Helpwise?
You can consolidate your Team Email, SMS, and WhatsApp accounts into a shared Inbox, but sharing login credentials for an email account among team members is not feasible. Helpwise offers a user-friendly shared inbox solution that provides access to your team’s email accounts, like help@, sales@, and jobs@. As businesses expand, managing internal communications and customer inquiries—like billing and hiring—can become complex, leading to the temptation to share email logins among staff. This challenge is one we have faced in our past ventures. Helpwise stands out as a truly effective shared inbox solution! We appreciate using Outlook, Gmail, and other popular email platforms, and Helpwise maintains that level of simplicity and ease of use. Each team member can log in individually to the same email address, eliminating the need for password sharing, which ultimately enhances productivity and strengthens security. With Helpwise, you can streamline your communication without sacrificing ease or safety!
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Helpwise Categories and Features
Help Desk Software
Email Management Software
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Helpwise Customer Reviews
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Useful for support teams
Date: May 24 2020SummaryIt's great because you can also leave notes in the emails you assign so you can keep each other in the loop with what is happening.
PositiveEasy way to manage multiple inboxes for a team in one dashboard. Can assign messages to each other as well.
NegativeThere are not any cons that I can think of for now.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Great for customer support
Date: Apr 23 2020SummaryOverall it's a great tool to use for teams that provide customer support and need a way to collaborate.
PositiveLove how easy it is to add inboxes for an entire team to manage and collaborate within. Streamlines support.
NegativeIt's a little tricky to set up and UI/ux could be updated to simplify.
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