Ratings and Reviews 2 Ratings

Total
ease
features
design
support

Ratings and Reviews 3 Ratings

Total
ease
features
design
support

Alternatives to Consider

  • Proton Mail Reviews & Ratings
    108,634 Ratings
    Company Website
  • Shift Reviews & Ratings
    1,379 Ratings
    Company Website
  • CloudFiler Reviews & Ratings
    19 Ratings
    Company Website
  • InboxAlly Reviews & Ratings
    135 Ratings
    Company Website
  • BrandMail Reviews & Ratings
    327 Ratings
    Company Website
  • Google Workspace Reviews & Ratings
    69,146 Ratings
    Company Website
  • ManageEngine ADSelfService Plus Reviews & Ratings
    163 Ratings
    Company Website
  • UptimeRobot Reviews & Ratings
    852 Ratings
    Company Website
  • WiseStamp Reviews & Ratings
    734 Ratings
    Company Website
  • Portal Wholesale CRM Reviews & Ratings
    Company Website

What is Helpwise?

You can consolidate your Team Email, SMS, and WhatsApp accounts into a shared Inbox, but sharing login credentials for an email account among team members is not feasible. Helpwise offers a user-friendly shared inbox solution that provides access to your team’s email accounts, like help@, sales@, and jobs@. As businesses expand, managing internal communications and customer inquiries—like billing and hiring—can become complex, leading to the temptation to share email logins among staff. This challenge is one we have faced in our past ventures. Helpwise stands out as a truly effective shared inbox solution! We appreciate using Outlook, Gmail, and other popular email platforms, and Helpwise maintains that level of simplicity and ease of use. Each team member can log in individually to the same email address, eliminating the need for password sharing, which ultimately enhances productivity and strengthens security. With Helpwise, you can streamline your communication without sacrificing ease or safety!

What is Front?

Front is a comprehensive customer service solution designed to enhance teamwork and collaboration. This robust platform empowers more than 9,000 businesses, including yours, to achieve exceptional five-star service effortlessly. By streamlining communication and integrating various tools, Front ensures that customer interactions are both efficient and effective.

Media

Media

Integrations Supported

Dialpad Connect
Dialpad Support
Dropbox
Gmail
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
Integrately
JustCall
KonnectzIT
Pipedrive
Quickwork
Slack
Stackreaction
Trello
Twilio
WhatsApp
Zapier
Zendesk Sell
Zoho CRM

Integrations Supported

Dialpad Connect
Dialpad Support
Dropbox
Gmail
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
Integrately
JustCall
KonnectzIT
Pipedrive
Quickwork
Slack
Stackreaction
Trello
Twilio
WhatsApp
Zapier
Zendesk Sell
Zoho CRM

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$19.00/month/user
Starter: $19/per user/per month for minimum 2 users and maximum 10 users (billed annually)

Growth: $49/per user/per month for minimum 5 users and maximum 50 users (billed annually)

Scale: $99/per user/per month for minimum 10 users.(billed annually)
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Helpwise

Date Founded

2019

Company Location

United States

Company Website

helpwise.io

Company Facts

Organization Name

Front

Date Founded

2013

Company Location

United States

Company Website

front.com

Categories and Features

Email Clients

Not specified

Email Management

Email Archiving
Email Monitoring
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Email Integration
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Real-time Chat
Self Service Portal
Ticket Management

Categories and Features

AI Customer Service

Not specified

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Document Management
Real Time Editing
Task Management
Video Conferencing

Customer Communications Management

Batch Communications
Chat / Messaging
Email Distribution
Multi-Channel Communications
Personalization

Customer Engagement

Communication Management
Community Management
Live Chat

Customer Service

Alerts / Escalation
Appointment Management
Email Management
Live Chat
Performance Metrics
Workflow Management

Customer Success

Account Management
Communication Management
Customer Engagement
Usage Tracking / Analytics

Email Clients

Not specified

Email Management

Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker

Employee Communication Tools

Audio / Video Conferencing
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management

Internal Communications

App Integration
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Social Sharing

Live Chat

Canned Responses
Proactive Chat
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Productivity

Collaboration
Notes Management
Project Management
Task Management
Team Chat

Remote Support

Live Chat
Real-time Chat

Team Communication

Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Task Management
Video Conferencing

Team Management

Assignment Management
Commenting / Notes
Goal Setting / Tracking
Messaging
Productivity Analysis
Project Planning
Task Management
Third Party Integration

Workflow Management

Access Controls/Permissions
Calendar Management
Configurable Workflow
Task Management
Third Party Integrations
Workflow Configuration

Popular Alternatives

Popular Alternatives

LiveAgent Reviews & Ratings

LiveAgent

Quality Unit