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What is Shortwave?

Once a unifying force across the world, email has gradually diminished in its appeal, prompting our commitment to breathe new life into it. Our goal is to enhance the capabilities of email, aligning it more closely with the features of modern messaging apps, while ensuring that its primary purpose centers on fostering human connections instead of promoting advertisements. We believe that managing your inbox should not be a tedious task, and sending an email ought to be as quick and effortless as sending a text message. This vision is what drives Shortwave: an elegantly designed platform aimed at restoring the charm of email, catering to the diverse needs of users. By establishing dedicated channels, teams can maintain focus on pertinent discussions and easily reference past conversations. With functionalities like instant message delivery, typing indicators, and the ability to react with emojis, Shortwave revitalizes interactions among its users. You can utilize @-mentions to notify specific individuals when their expertise is required, ensuring efficient communication. Moreover, Shortwave integrates smoothly with your existing Gmail account, enabling you to log in and optimize your inbox within minutes. Collaboration is further simplified, as you can invite your colleagues at any time, fostering a seamless teamwork experience. In this way, Shortwave not only rejuvenates email but also enhances the collaborative potential of your workplace.

What is Helpwise?

You can consolidate your Team Email, SMS, and WhatsApp accounts into a shared Inbox, but sharing login credentials for an email account among team members is not feasible. Helpwise offers a user-friendly shared inbox solution that provides access to your team’s email accounts, like help@, sales@, and jobs@. As businesses expand, managing internal communications and customer inquiries—like billing and hiring—can become complex, leading to the temptation to share email logins among staff. This challenge is one we have faced in our past ventures. Helpwise stands out as a truly effective shared inbox solution! We appreciate using Outlook, Gmail, and other popular email platforms, and Helpwise maintains that level of simplicity and ease of use. Each team member can log in individually to the same email address, eliminating the need for password sharing, which ultimately enhances productivity and strengthens security. With Helpwise, you can streamline your communication without sacrificing ease or safety!

Media

Media

Integrations Supported

Gmail
Copper
Dialpad Connect
Dialpad Support
Dropbox
HubSpot Customer Platform
HubSpot Marketing Hub
Integrately
KonnectzIT
Pabbly Connect
Quickwork
Shopify
Slack
Stackreaction
Stripe
Trello
Twilio
WhatsApp
Zendesk Sell
Zoho CRM

Integrations Supported

Gmail
Copper
Dialpad Connect
Dialpad Support
Dropbox
HubSpot Customer Platform
HubSpot Marketing Hub
Integrately
KonnectzIT
Pabbly Connect
Quickwork
Shopify
Slack
Stackreaction
Stripe
Trello
Twilio
WhatsApp
Zendesk Sell
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Shortwave

Company Location

United States

Company Website

www.shortwave.com

Company Facts

Organization Name

Helpwise

Date Founded

2019

Company Location

United States

Company Website

helpwise.io

Categories and Features

Email Management

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Internal Communications

App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat

Team Communication

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Categories and Features

Email Management

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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