What is INDARRA CONTACT CENTER?

Komunika Teknologia specializes in delivering cloud-based solutions aimed at optimizing contact center management to improve corporate communication. Established by seasoned entrepreneurs with two decades of experience in the telecommunications industry, the company acknowledges the rapid growth of "cloud" technology and "big data" in contemporary society. We support your shift towards an omnichannel model by adeptly managing multiple communication platforms within your contact center, ensuring your agents are well-equipped with the necessary tools for seamless operations. Our adaptable contact center solution is available in various configurations, enabling you to engage with an executive to identify the option that best fits your specific business structure and operational demands. By implementing effective communication channel management strategies, you can enhance your customer service experience and cultivate more robust relationships with your clientele. Furthermore, our mission is to empower organizations by refining their communication workflows, leading to increased overall productivity and better service delivery. With our innovative approach, we strive to help businesses navigate the complexities of modern communication landscapes effectively.

Integrations

Offers API?:
Yes, INDARRA CONTACT CENTER provides an API
No integrations listed.

Screenshots and Video

INDARRA CONTACT CENTER Screenshot 1

Company Facts

Company Name:
Komunika Teknologia
Date Founded:
2014
Company Location:
Mexico
Company Website:
www.komunika.mx/indarra-contact-center.html

Product Details

Deployment
SaaS
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

INDARRA CONTACT CENTER Categories and Features

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics