What is InMotion Hosting?
InMotion Hosting is a performance-first infrastructure provider trusted by agencies, digital teams, and growing businesses since 2001. With more than 170,000 customers worldwide, we design, own, and operate our own hardware, network, and data centers. No resellers, no third-party cloud dependencies, no abstraction between your business and the people responsible for keeping it online.
For business owners and digital teams, that distinction is practical, not just technical. It means faster resolution when something goes wrong, predictable performance under traffic pressure, and an infrastructure partner with direct accountability for your environment.
Every support interaction is handled by trained technical staff, available 24/7. No scripts, no bots, no offshore deflection. We are founder-led, privately held, and not backed by private equity. That independence lets us prioritize long-term partnerships over short-term growth metrics, and invest in the infrastructure and people that make those partnerships work.
Products and Services:
- Web Hosting (Shared, WordPress, cPanel)
- Managed VPS Hosting
- Dedicated Servers
- Reseller Hosting with WHMCS
- Managed Hosting Services
- Large Server Deployments
- Domain Services and Business Email
- Professional Website Services
Your website is a business asset. The infrastructure and team behind it should be held to that standard. InMotion Hosting gives you the performance, transparency, and human accountability that commodity providers are not structured to deliver.
Pricing
Integrations
Screenshots and Video
Company Facts
Product Details
Product Details
InMotion Hosting Categories and Features
eCommerce Hosting Provider
Our eCommerce hosting is optimized for critical moments that impact your sales: high traffic periods, rapid page loading times, secure checkout processes, and reliable uptime when every click counts. InMotion Hosting utilizes dedicated bare-metal servers and our proprietary private network, ensuring consistent performance even during peak loads. Our hosting plans are compatible with popular platforms such as WooCommerce, PrestaShop, Magento, OpenCart, and even custom-built stores. Features include NVMe SSD storage, complimentary SSL certificates for all domains, automated backups, Monarx malware protection, and a promise of 99.99% uptime. As your business expands, you can seamlessly transition from a Pro shared plan to managed VPS or dedicated hosting, eliminating the need for replatforming or migration downtime. Supporting your store is our dedicated 24/7 customer support team, comprised of knowledgeable professionals with an average of five years of experience. Founded in 2001 and still independently led, we ensure that when you encounter a checkout issue, you connect directly with an engineer familiar with your setup, rather than being placed in a queue across different time zones.
Web Hosting Provider
Dependable web hosting that truly delivers is built on a foundation of reliable infrastructure. InMotion Hosting takes charge of everything, from the physical servers to the private network, ensuring your website loads swiftly, remains accessible, and can grow without the hassle of moving to a different host. Their shared hosting plans come with a remarkable 99.99% uptime guarantee, utilize NVMe SSD storage, offer complimentary SSL certificates, and provide automated backups on select tiers. Additionally, they incorporate Monarx malware protection and feature unlimited bandwidth. The Pro plan includes WHM access, allowing for up to 4 cPanel accounts and 40 websites, offering agencies and expanding businesses effective multi-site management within a single plan. Every account is supported by a dedicated team of experts available 24/7, who undergo over 280 hours of training before they handle customer inquiries. There are no scripted responses or sales pressure. Founded in 2001 and still independently owned, InMotion Hosting is employee-operated and trusted by more than 170,000 businesses around the globe. When you reach out, you connect directly with an engineer, not a sales representative.
VPS Hosting
VPS Hosting tailored for teams that require consistent performance and clear accountability. InMotion Hosting operates all VPS plans on dedicated hardware and an exclusive network that we manage ourselves, rather than relying on shared public cloud resources. Our plans begin with 4 vCPUs, 8GB of RAM, and 160GB of NVMe SSD storage, with options available to scale up to 16 vCPUs. Each package provides complete root access, a choice between cPanel or self-managed options, complimentary SSL, snapshot capabilities, and a dedicated IP address. For those seeking enhanced support, our Premier Care packages include Advanced Product Support, Monarx malware protection, 300GB of backup storage, and Launch Assist to help you get started. What distinguishes us from standard VPS providers is our team of dedicated engineers, available around the clock. Each engineer undergoes 280 hours of intensive training before handling customer inquiries. With an impressive five-year average support experience, the representative you speak with is likely well-acquainted with your issue. Since 2001, we have remained independent and founder-led, without private equity involvement or outsourced support, ensuring you have a reliable partner by your side.
Reseller Hosting Service
Introducing a reseller hosting solution designed specifically for agencies and resellers seeking genuine white-label capabilities, rather than simply a rebranded shared hosting plan. InMotion Hosting offers comprehensive WHM access, complete isolation of cPanel for each account, and a private-network infrastructure that we meticulously design and manage from start to finish. Our plans come with features such as private nameservers, account creation ready for billing, customizable resource allocations, complimentary SSL certifications for all client domains, NVMe SSD storage, and automated backup services. Resellers can effortlessly oversee client environments using standard WHM tools, free from platform lock-in, unexpected tier restrictions, and outages caused by neighboring resellers sharing the same hardware. At the heart of our platform is a dedicated support team available 24/7, with each member undergoing 280 hours of training before handling their first support ticket, focusing on resolution rather than upselling. Established in 2001 and led by its founders, we have remained independent for 25 years. When your business relies on a hosting partner that prioritizes your needs, choose the one that has consistently maintained its integrity.
Managed Hosting Service
InMotion Hosting offers managed hosting solutions where the provider owns its infrastructure and employs the staff managing it. They take care of OS updates, enhance security measures, optimize performance, protect against malware, perform automated backups, and provide round-the-clock monitoring for both managed VPS and Dedicated Server services. All managed hosting packages come with cPanel and WHM. By opting for Premier Care bundles, clients gain access to Enhanced Product Support, Monarx proactive security, dedicated backup storage, Launch Assist, and InMotion Solutions to assist with migrations, custom setups, and application optimization. Customers on Premier Care Dedicated plans receive one hour of Solutions time per month at no extra cost. What sets us apart is our support staff, who boast an average tenure of five years, undergo 280 hours of training before handling their first support ticket, and are available 24/7 without relying on scripts. Since 2001, we have been independently owned and founder-led, with no outsourced support, no private equity constraints, and no shifting responsibilities to a third-party cloud provider.
Infrastructure-as-a-Service (IaaS) Provider
Introducing Infrastructure-as-a-Service tailored for teams that require genuine hardware, complete isolation, and comprehensive control over their tech stack. InMotion Hosting provides IaaS solutions from our own data centers located throughout the U.S. East, U.S. West, and Europe, featuring bare metal servers, customizable private cloud options, and a dedicated private network. You can easily provision dedicated servers equipped with Intel Xeon processors, lightning-fast NVMe storage, and 1Gbps unmetered bandwidth. Alternatively, utilize our Enterprise Hosting Solutions to create an OpenStack-based private cloud. Our self-service tools offer convenient features such as IPMI access for dedicated servers, full API capabilities for our cloud platform, and default root access on all products. Enjoy transparent pricing without the added costs of hyperscalers or reseller intermediaries. Founded in 2001 and led by our original team, we pride ourselves on being an independent provider. When you reach out, you’ll speak directly with an engineer who understands the hardware, the network, and routing, as we manage all aspects ourselves. Experience IaaS without the complications of cloud sprawl or unexpected billing surprises.
Email Hosting
Experience professional email hosting with a provider that maintains full control over its servers, network, and deliverability. InMotion Hosting delivers business email services through its own infrastructure, featuring MailChannels integration to ensure messages land reliably in inboxes and are protected from spam and abuse. Our plans offer support for custom domains, along with IMAP and POP access, webmail, calendar functionality, contact management, and email forwarding. Each account comes with ample storage, complimentary SSL certificates for all hostnames, and built-in DKIM, SPF, and DMARC configurations to enhance your sender reputation. You can bundle your email service with web hosting, VPS, or dedicated plans, or choose to run it independently alongside your current site provider. What sets us apart from resellers and aggregators is our round-the-clock access to engineers who are experts in the email stack, eliminating the need to navigate a ticket queue or offshore support. Founded in 2001 and independently operated, we proudly serve over 170,000 customers globally. When timely email delivery is critical for your team, you can rely on the very people who manage the platform to assist you.
Domain Name Registrars
Choose a domain registration service that seamlessly integrates with your hosting, networking, and customer support—all handled by the same provider. InMotion Hosting offers a comprehensive solution, managing your domains in conjunction with your web hosting, VPS, or dedicated server, all under one account with unified billing. You can easily register new domains across popular TLDs, transfer your current domains, manage DNS settings directly, and set up private nameservers as needed. Each hosting plan comes with a free SSL certificate for all your domains, while features like domain privacy, automatic renewal, and bulk management are conveniently accessible through the AMP control panel. But there's more than just the essentials: you have 24/7 support from experienced engineers, each of whom undergoes 280 hours of training before handling their first ticket, with an average tenure of five years in the support team. Since its founding in 2001, the company has remained independent and founder-led. When you face a domain issue that could impact your website's uptime, you can count on reaching a knowledgeable person who can resolve it, rather than being placed in a queue with a reseller that only handles domains.
Dedicated Server Hosting
Our dedicated server solutions are offered by a provider that not only designs and owns its hardware but also manages its network routing throughout the U.S. East, U.S. West, and Europe. This means no intermediaries or additional costs from hyperscalers. The same engineers who set up your server are available to assist you at any hour of the night. Our plans cater to various needs, starting from 4-core Xeon setups to our Elite tier, which includes Dual Xeon processors, 16 cores, 128GB DDR4 RAM, and 2x1.92TB NVMe SSD configured in RAID-1. Each server package comes with 1Gbps unmetered bandwidth, multiple dedicated IP addresses, complimentary server migration, and options for either managed or self-managed service. The Premier Care option enhances your experience with proactive Monarx security, 500GB of backup space, 100 cPanel licenses, and an hour of InMotion Solutions assistance each month. Since our inception in 2001, we have remained founder-led and independent. In the face of widespread CVE events, our dedicated in-house network team promptly addresses any vulnerabilities across our fleet. With InMotion Hosting, you have direct access to the team operating your hardware, available to you 24/7.
Cloud Hosting Service
Experience cloud hosting without the drawbacks of noisy neighbors, unexpected charges, or reliance on an unreachable hyperscaler. InMotion Cloud offers a tailored private cloud solution built on OpenStack, utilizing our own bare metal infrastructure housed within our proprietary data centers. Launch private cloud environments featuring dedicated computing power, storage, and networking capabilities. Choose from locations on the U.S. East Coast, U.S. West Coast, or in Europe. Adjust your resources seamlessly with straightforward monthly pricing that eliminates surprise fees based on usage. Enjoy complete root access, API integration, customizable networking options, integrated block and object storage, and deployments compatible with Kubernetes. You have the flexibility to utilize your own ISO, operating system, and automation tools. This is private cloud computing as it should be: genuine hardware, true isolation, full control, and no excessive overhead from external platforms. Founded in 2001 and independently operated, our team of engineers is directly available to assist you.
More InMotion Hosting Categories
PCI Compliant Hosting
InMotion Hosting offers PCI-DSS compliance assistance for organizations that process payment card information and are seeking a hosting provider that can work alongside their certification team. While we do not perform customer environment certifications or conduct PCI scans ourselves, our VPS and Dedicated Server offerings are designed to meet PCI-DSS compliance requirements. You can collaborate with your preferred PCI certification team to perform server scans. Afterward, our support staff will assist you in implementing any necessary adjustments according to the scan findings. Our infrastructure is single-tenant, providing root-level access, customizable firewalls, dedicated IP addresses, and direct communication with engineers who can modify the server stack, ensuring a smooth compliance journey. Every account benefits from round-the-clock access to a dedicated support team that prioritizes human interaction and is well-versed in infrastructure, with an average experience of five years. We take pride in our owned hardware and network, holding ourselves accountable for the services we provide. Since our founding in 2001, we have remained independent and founder-led—making us the ideal partner to engage with during auditor inquiries.
NVMe Hosting
Experience lightning-fast NVMe hosting that ensures your content is delivered in mere milliseconds, thanks to our proprietary ownership of storage, servers, and network infrastructure. At InMotion Hosting, we integrate NVMe SSD technology across various service tiers, including shared, VPS, and dedicated hosting, all supported by our meticulously designed and operated private-network infrastructure. NVMe drives significantly outperform traditional SSDs in both data reading and writing speeds, enhancing database performance, application responsiveness, and page loading times for high-traffic websites. With options like 192GB DDR5 ECC RAM, powerful Intel Xeon processors, and unmetered bandwidth ranging from 1Gbps to 10Gbps, we cater to workloads that demand peak performance without compromise on input/output capabilities. Beyond the specifications, you'll benefit from round-the-clock support from our engineering team who manage the platform, as well as 280 hours of pre-Tier 1 training and an impressive average support tenure of five years. As an independent, founder-led company since 2001, we proudly serve over 170,000 customers globally. When speed is essential and reliability is paramount, trust the provider that controls every aspect of its service.
KVM VPS Hosting
KVM VPS Hosting provides genuine hardware-level virtualization, offering dedicated resources, complete kernel access, and eliminating the issues of noisy neighbors. InMotion Hosting operates all KVM VPS on our own bare metal infrastructure and private network, ensuring that you are not relying on shared public cloud resources. Our plans start with 4 vCPUs, 8GB of RAM, and 160GB of NVMe SSD storage, with options scaling up to configurations featuring 16 vCPUs. Each plan comes with full root access, the choice between cPanel or self-management, snapshots, a dedicated IP address, complimentary SSL, and lightning-fast 1Gbps network speeds. For those seeking additional support, our Premier Care bundles include Advanced Product Support, Monarx malware protection, 300GB of backup storage, and personalized Launch Assist for initial setup. With KVM, you have the flexibility to run custom kernels, install various compatible operating systems, and configure your environment to meet your needs. Our dedicated team of engineers is available 24/7, with an average tenure of five years and 280 hours of pre-Tier 1 training. Founded in 2001, we remain an independent company focused on delivering true isolation and exceptional support.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
If all companies/orgs had such great customer service...
Date: Nov 14 2023SummaryI love InMotion! Patient, friendly tech support. Never condescending. Have used this company for over 15 years.
PositiveWe would all live in peace and harmony. I do not update my sites very often, so sometimes I forget over the long interims how to do things. Every time I call for help, the tech support staff is so patient with me, and never condescending. I also appreciate that they seem to have a lot of female techs. While the guys are always quite respectful at InMotion specifically, that is not the case everywhere. So I always hate having to run to guys for tech help. It makes me feel small, and frustrated about socialization around tech. Whenever a female tech staff helps me, I am cheering inside. We will get there, grrrrls!
NegativeI can probably get cheaper hosting at this point. I have had this hosting company for over 15 years, when there were fewer options, and I had to host video on my own server! No YouTube or Vimeo back then. Because they have been so helpful, reliable, and available for support, though, I have never bothered shopping for a cheaper option.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Best Hosting in This World
Date: Nov 14 2023SummaryNumber one in all their services including hosting and site design and especially tech support! Very knowledgeable in all areas.
PositiveInMotion Hosting has always been available for me to ask questions or address problems. I have never had a problem with their techs or service providers. It is my pleasure to refer people to them!
NegativeRecently they started not be available for tech support on weekends and that was heart breaking but I do understand that they have families too!
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Happy Customer
Date: Nov 18 2023SummaryThe tech support is everything for this not-so-technical website owner. Good pricing, and automated billing.
PositiveSuper friendly and helpful tech support team. I've had to approach them a couple times when changing pcs and forgetting how to set everything up.
NegativeNot happy with the interface for the emails. They were helpful in getting me set up in Windows Mail, but now that I see we're forced to move to Outlook, and I've heard it doesn't support many email addresses.
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Excellent Professional Support from Inmotion Hosting
Date: Nov 13 2023SummaryInMotion Hosting is a trusted hosting partner. The service is reliable. The tech support is professional; techs are eager to help, and very good at their jobs.
PositiveInMotion Hosting technical support is typically prompt, and aways detailed and professional and effective. Thumbs up.
NegativeSometimes the wait times for chat tech support are a bit long. But generally speaking service is prompt.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Fast, courteous, concise resolution to my questions and issues.
Date: Nov 13 2023SummaryVery pleased over the near decade with InMotion's services.
PositiveWhen I need for tech assistance I am quickly put in touch with a fluent English speaking person. Thank you very much.
NegativeNo cons to think of.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Old Time Customer
Date: Nov 13 2023SummaryTotally satisfied! When I see people who are on other email sites I try to invite them to visit InMotion Hosting for a better service.
PositiveI have been with InMotion Hosting for many years and I'm totally satisfied with the services I've received over the years. In 99+% of the times I called I bet a satisfactory answer to my questions or a good solving of my problem. The representatives are all very knowledgeable and present themselves as professionals. Great team players!
NegativeI can't remember any negative incidents that I could comment on.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Great job In Motion!
Date: Nov 13 2023SummarySee above!
Our over-all experience has been excellent.PositiveIn Motion hosting has handled our accounts for years & we trust them with our on-line security.
Any issues are dealt with immediately & professionally.
Our over-all experience has been excellent.NegativeSome programs are included that we don't use or have a need for.
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They keep cropping back up.
It's a minor nuisance. -
Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Excellent service
Date: Nov 16 2023SummaryI am happy to have my website with them even if at time needs to wait for someone to help me, but once this happens they are very friendly and helpful.
PositiveFor some years I have been using InMotion Hosting, with a very good experience. They are very helpful every time that I need support.
NegativePerhaps need more support IT as not to wait much, since at time I can be on the phone for over 5 minutes.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Helpful for novice users
Date: Nov 15 2023SummaryBeen with InMotion Hosting for years. Very happy hosts my service without annoying me with marketing emails etc.
Positive- InMotion has helped me fix back end website errors when I called for tech support.
- Service just works, hosting my low-volume forum website, leaving me to basically ignore the hosting aspect.
- Whenever I do call for any kind of support, the agent is helpful, knowledgeable and efficient.NegativeBecause I so infrequently go to my dashboard, sometimes I have to search for what I am looking for. That's mostly my problem, though.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Superior performance and CUSTOMER SERVICE
Date: Nov 24 2023SummarySee above.
PositiveI switched from one of the "big boys" in hosting to InMotion Hosting - this was now years ago. I've stayed because their service is fast, reliable AND when I have a question, they are THERE TO HELP (and often go above and beyond.) A truly superior company.
NegativeNone.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Good hosting company
Date: Nov 14 2023SummaryGood price, great customer service, they helped me fast and correctly. No downtime, good communication.
PositiveI have built my first website a couple of years ago and I chose InMotion Hosting. I had numerous challenges on the way and I could reach out anytime for help to their customer service stuff. I have got the help and guidelines I needed to deal with my problems. They have very good and detailed instruction videos to show you the solution for everything!
NegativeI am not an expert so I can't judge the company. Sure they have some areas to become better but for me it is all good.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
InMotion Hosting A+
Date: Nov 13 2023SummaryI am sure there are many services like this, but I could imagine anyone being better. I was not really a website client until I started my own business but the designed I used connected me and I could not be happier.
PositiveBest tech support you could imagine. Easy access to the system through their portal for email, site editing and tech support.
NegativeI cannot think of any. I never experienced any issues in my 10+ years with them.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Great Value, Solid Performance
Date: Dec 10 2023SummaryMy experience with InMotion has been very positive. As I have stated, the customer service is excellent. I would not hesitate to recommend them.
PositiveI have three accounts on slightly different packages with inMotion. They all provide the maximum benefits for the monthly costs. I've only had issues on one account with the auto installation of the free SSL certificates. Their support system is responsive and effective.
NegativeI have one account with about 24 domains attached. The auto SSL doesn't always update for each of the domains. Because InMotion does this update once a month, and at a different time of the month for each domain, I don't know it is an issue until my client contacts me. InMotion's SSL tool fixes the problem quickly, but it would be nice to either have the SSL renew once a year or have them renew at the same time each month so they could easily be monitored.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
InMotion Hosting is the best
Date: Nov 13 2023SummaryGreat. I can't say enough good things about this company. I have never had a negative experience with this company.
PositiveI have used this service since 2010. I have probably spoken with dozens of tech support people over the years. They are always knowledgable, courteous and patient. They always resolve my website issues. As far as I know, they do not outsource this critical function.
The website is easy to navigate and they have lots of tutorials if you would rather resolve an issue yourself.
Their prices are reasonable, too.NegativeThings were difficult during the pandemic, but they are back up to speed now.
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Great companies still have to deal with the crazy world
Date: Nov 13 2023SummaryI did that in the "Pros." I've been with InMotion Hosting for many years and always, but *always* got good, prompt, very responsive service whenever I needed it.
PositiveI've been with InMotion Hosting for many years and always, but *always* got good, prompt, very responsive service whenever I needed it.
NegativeI have nothing to really complain about except the devilish hackers who spread malware, the inability of email filters to do what you ask them to, and the world being taken over by pre-adolescent robots.
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Of course, we ALL are living in an increasingly struggling with the crazy threat of the economy aggressively complicating all our lives ever faster, both in what we do and don't do, at exponential (i.e., regularly doubling) rates. It's the faster and faster reorganization of every way of life on earth that causes the most real damage and creates the increasing risk of global economic collapse. I've studied it with the right tools to learn what trap we fell into and how and why we have not noticed nature's quite reliable solution. At the limits of growth, changing the plan.
How all successful systems of any kind work is as a whole, with all the parts filling in where new connections are needed, creating the system's resilience and allowing it to be agile in adapting to change. So, that's what's not reliably working out anymore. Now, we see the systemic breakdown and dissociation of the whole world's past way of living spreading everywhere. -
Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Great Hosting Company
Date: Dec 31 2023SummaryI would highly recommend the company for anyone looking to host a site!
PositiveI have been with InMotion for about four years. I am thrilled with the services that I received.
I believe their customer service is fantastic, which is one reason I stay; I know I can find hosting cheaper elsewhere, but the customer service keeps me with them.NegativeLove all for now! So far, I cannot complain at all. If there was an issue, i would say.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Great Customer Support
Date: Nov 13 2023SummaryI’m someone who knows enough to get myself into problems but not enough to get myself out. With InMotion Hosting I don’t need to worry. I just hop on a live chat, explain my problem, and work with the support agent to get things running smoothly. I feel safe knowing I’m not going at things alone.
While I’m paying a bit more than I would like for the service, I know that everything is customizable in the Account Management Panel and that if I get stuck, an agent will walk me through what I need to do in order to get things running smoothly again.PositiveAmazing, prompt support service. Since I live in Australia, I don’t have to worry about the time difference. The live chat is always available with friendly, helpful agents to assist.
The Support Center holds over 5,000 articles and guides, so if you want to search a help system before getting in contact with an agent, there’s plenty of information, tailored to InMotion’s services.
A backup service is available for an extra fee that gives peace of mind that my sites will be regularly copied and can be recovered at any time. I can set how often the backup runs so the service is tailored to my routine.NegativeSince I’m in Australia, my website runs slightly slower for me and my clients than I presume it would in the US. Having said that, a helpful support agent suggested I use CloudFlare to fix the situation and walked me through the process of setting it up. There was also tailored help information on the InMotion site about the settings needed.
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The price for hosting is a bit more than I would like to pay, but the quality of the help provided keeps me renewing.
While InMotion Hosting can be used to register domains like .com and .net, since they are based in the USA, they are not set up to register domains from other countries, and therefore cannot provide domains like .com.au and .au. -
Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Perfect for hosting your website
Date: Nov 13 2023SummaryI have used InMotion for over 9 years and prior to that I had no experience with them. When I took over website responsibilities, InMotion made the transition very easy.
PositiveI use the file manager to upload files to our website. The InMotion site has always been available when I needed it. The tools available are massive and intuitive to use. I highly recommend them as a hosting service.
NegativeI don't have anything that would qualify as a "con". Their site is great.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Great Customer Service
Date: Nov 13 2023SummaryOverall, I highly recommend InMotion Hosting. I tried using another platform for email and quickly switched back to InMotion Hosting. If InMotion Hosting offered an easy drag-and-drop builder (like Wix) that is NOT based on Wordpress, I would move my website to InMotion Hosting just because of the excellent tech support.
PositiveInMotion Hosting has been our internet host for around 20 years. Initially, they were hosting both our website, built in Joomla, and our emails. I subsequently moved the website to another host and web builder platform because I needed something I could easily update quickly. We continue to use InMotion Hosting for our emails and our Wordpress blog, largely because the customer service has always been outstanding. In today's online environment, it's hard to connect directly with a live person via phone or even chat. The tech support and billing staff are all professional, responsive and easy to work with. I have been recommended InMotion Hosting as an internet host for years and will continue to do so.
Even though they've changed their tech support hours from 24/7 for phone, chat and email, the support team is responsive to emails received over a weekend.
The CPanel is also easy to navigate and InMotion Hosting provides steps to set up email forwarding to our phones and desktop Outlook clients. InMotion Hosting also has lots of great reference articles to educate novice users.NegativeInMotion Hosting recently changed their tech support hours providing phone and chat support only Mon-Fri from 9 am-9 pm Eastern instead of 24/7. While they do still offer email ticket support 24/7, sometimes, you just need to speak with someone on a weekend.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Simply the Best Cloud in the Sky
Date: Nov 15 2023SummaryIn an age of enshittification, InMotion Hosting has had none of that. As a long-time customer, I can say their service is unexcelled in uptime, support, consistent performance, and overall user-friendliness. As an amateur, I am extremely grateful for this.
PositiveTimely support.
No constant tricky upselling.
Generous plans.
Consistent service.
Very fair, affordable rates.NegativeNone at all.
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