What is KMS Lighthouse?

Call centers encounter a major hurdle when it comes to delivering accurate information to customers promptly. Timely and precise responses are vital for enhancing the overall customer experience. Implementing effective knowledge management strategies can help guide you through this challenge. With the right tools, any inquiry can be addressed swiftly, regardless of when or where it arises. Lighthouse streamlines the process of finding information and significantly reduces the time needed for training and onboarding new staff. Additionally, the Lighthouse knowledge database empowers call center agents to handle calls more efficiently while minimizing the risk of errors. This ensures that customers receive the most reliable support possible, reinforcing their trust in the service.

Integrations

All KMS Lighthouse Integrations
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Screenshots and Video

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Company Facts

Company Name:
KMS Lighthouse
Company Location:
Israel
Company Website:
www.kmslh.com
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Product Details

Deployment
SaaS
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Video Library
Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
Hebrew
Portuguese
Russian
Spanish
Thai

KMS Lighthouse Categories and Features

Knowledge Management Software

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Contact Center Knowledge Base Software

KMS Lighthouse Customer Reviews

Write a Review
  • Reviewer Name: Ariel P.
    Position: Retail System department manager
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 10,000 - 19,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Retail systems department manager

    Date: Jan 12 2022
    Summary

    I have an experience as a user and as a system manager and I learn the product in several organizations.

    Positive

    There are a lot of new features in the last version and the implementation process is very simple and obviously.

    Negative

    The pricing model needs more options like types of users.
    The system should have the options of specific floating modules.

    Read More...
  • Reviewer Name: Nofar L.
    Position: רכזת ניהול ידע
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Pretty good can always be better

    Date: Jan 26 2022
    Summary

    Overall good product. The people I work with from KMS are amazing. The team is very attentive and helpful. It's also very nice to know that the costumers can make suggestion that will be taken into consideration.

    Positive

    I liked that the product relatively easy to mange and work with.
    Very intuitive and user friendly.

    Negative

    The information item pages are very blend, not very appealing to the eye.

    Read More...
  • Reviewer Name: Tomer S.
    Position: Chief knowledge officer
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    KMS Lighthouse knowledge portal solution

    Date: Jan 12 2022
    Summary

    Working with our project manager is a true joy. I get plenty of suggestions and tools to improve searchability and make use of the various editor features such as reports, video embedding and more.

    Positive

    Customization for item templates, dedicated home pages for different user roles, as well as the GetAnswer feature which enables searching within items with autocomplete.

    Negative

    The built-in exam module has so many limitations with zero adaptivity to our way of running quizzes.
    A limited number of widget to be used on the homepage.

    Read More...
  • Reviewer Name: Almog S.
    Position: Knowledge manager
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Use KMS

    Date: Jan 12 2022
    Summary

    I think it’s the best knowledge software for every company.
    This software makes users life more easy.

    Positive

    Easy to use, user friendly.
    The Ui is very good and looks like a high level platform.
    The search engine is fabulous.

    Negative

    Its support should be more quicker and answer the customer with more details.

    Read More...
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