What is Kore.ai?

Kore.ai empowers businesses around the globe to leverage artificial intelligence for enhancing automation, boosting efficiency, and improving customer engagement via its sophisticated AI agent platform and user-friendly no-code development tools. Focused on automating work processes with AI, optimizing operations, and delivering smart service solutions, Kore.ai equips organizations with adaptable and scalable technology that accelerates their journey toward digital transformation. The company adopts a model-agnostic strategy, providing the flexibility needed to integrate various data sources, cloud infrastructures, and applications to cater to the unique requirements of different enterprises. With a proven history of success, Kore.ai has earned the trust of more than 500 partners and over 400 Fortune 2000 companies to advance their AI initiatives and foster innovation. Acknowledged as a frontrunner in the industry, bolstered by a vast portfolio of patents, it consistently strives to redefine the landscape of AI-driven solutions. Headquartered in Orlando, the company boasts a global footprint with offices in countries such as India, the UK, the Middle East, Japan, South Korea, and throughout Europe, ensuring that its clients receive extensive support. As it continues to innovate with state-of-the-art AI technologies, Kore.ai is playing a pivotal role in transforming enterprise automation and enhancing intelligent interactions with customers, paving the way for a future where AI integration is seamless and effective.

Pricing

Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, Kore.ai provides an API
All Kore.ai Integrations
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Screenshots and Video

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Company Facts

Company Name:
Kore.ai
Date Founded:
2014
Company Location:
United States
Company Website:
kore.ai
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Product Details

Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Kore.ai Categories and Features

Voice Bot Platform

Retrieval-Augmented Generation (RAG) Software

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Enterprise Search Software

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

Employee Experience Platform

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Conversational Support Software

Conversational AI Platform

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Conversation Intelligence Software

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Artificial Intelligence Software

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Agentic Process Automation Platform

AI Voice Agents

AI Tools

AI Productivity Tool

AI Customer Service Software

AI Automation Tool

AI Assistants

AI Agents

AI Agent Builders

More Kore.ai Categories

Kore.ai Customer Reviews

Write a Review
  • Reviewer Name: Mahesh R.
    Position: Sr. Architect
    Has used product for: 1-2 Years
    Uses the product: Yearly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Kore.ai Search AI product

    Date: Jun 03 2025
    Summary

    Very satisfied with the search experience, accuracy of the results and performance. Lot many content sources to integrate, flexible model library, prompt library support, evaluation studio to validate the generated results, analytics to check on most frequently used search terms, ability to collect user feedback etc.

    Positive

    Easy to configure, no-code solution, out of bot integration with major content sources like SharePoint, Service now, Confluence, Oracle Knowledge, Google Drive, Azure Blob, One drive etc.. Has debug window which allows to analyze which chunks been sent to LLM and how many were used by LLM, and tokens been consumed, prompt template support, different LLM model integration support, business rules abased filtering, support advanced RAG, chunk overlapping and other adv. features

    Negative

    Not much as I know, better to support Video and Image searches which is in the future road map.

    Read More...
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