LogMeIn Rescue by GoTo Reviews

Great web-based, remote support tool. Allows a technician to remotely control to diagnose what the issue is. A technician can remotely troubleshoot problems. Quick response time and good service.

This an effective support tool that enables remote control and a chat feature. Allows a support technician to figure out the problem and fix many issues remotely. Great remote help for all types of issues.

We do not have any negative comments. This tool has been very helpful to me.

Happy customer! The software is especially suited for logging onto customer machine or servers that are not technology coordinated. It is very reliable and it works well with User Account Control comparing to some other products.

It has a large variety of tools within the software for every situation. It is very easy to use software and control panel. Branding is customisable. I will recommend this to other business owners.

Support response times can be quite long. But, all in all it's very good.

You can enjoy working remotely with reliable remote access. It's a user friendly software so you need to worry about tech issues.

They provide instant remote support to their employees and customers which is very easy to use and no matter how big or small your company is, they will provide quality service.

They only have 30 days free trial. But overall they’re a good service.

Great to have this product. Amazing with all the aspects. Easy and handy. It works with low bandwidth internet connection too.

Video/Audio conformance never been easy and simple before. Thanks to LogMeIn with the great product.

Sometimes web plug in crashed. But I have fixed it after reinstallation.

Overall Experience is great! This application is a complete package and best for corporate use. Provides easy , fast and secure connectivity.

Top notch Application, Terrific with all the aspects. It is easy and fast remote access tool to users. Best features is, it has ability to provide multi sessions capability

Nothing as now. You can trust their support and application.

Customer service and support are critical points within any organization. It is essential to have mechanisms that process and streamline these procedures to provide efficient service to customers. LogMeIn Rescue is an exceptional platform that has helped us meet the needs we have been having in our internal support areas. We have been able to increase our effectiveness when managing resolutions to the requirements that our customers may be presenting. The speed of response from their customer service team whenever needed is another benefit we have acquired with this tool; they lead by example. This is something in which this tool specializes.

It provides me with mechanisms to manage and provide solutions to all our customer inquiries within a platform that lacks the intuitiveness and is easy to understand and operate. It is unique and nowadays necessary software to manage the resolution of customer and prospect inquiries. Its customer service is top-notch.

The software is excellent, and so far, I have not had any issues with it; it is one of a kind, we are happy with it.

Overall it great for providing seamless remote support and to keep a track of all your sessions from when you started to when you ended.

Securely connect to any desktop, laptop or mobile device on any network from anywhere.
Remotely support up to 10 users at once, allowing toggling between the sessions.
You can reboot instantly and reconnect immediately, even if devices are unattended or in safe mode.
Allows you to see and access areas that are not available with many other remote software.
It also allows quick and easy obtain of background information about a computer such as processes currently running, list of installed software, computer specs, etc.
Transfer of files is fast, simple and easy to use.

The User Interface is not intuitive and user friendly, it could be improved.

LogMeIn Rescue is a great remote access platform which allows you to access your clients computer with their permission and solve issues or set up settings for them.

Easily access clients computer for the benefit of tech support! Client does not need to subscribe or create an account, fast secure and reliable!

Nothing bad to say it is a really great solution!!

This program is very beneficial for companies who have more than one location. The person who is in need of help can just have someone on the team log in and access their computer and assist with the issues.

Being able to remote in to a computer in a different location has been very beneficial for our tax company. We have one main location and several remote offices. We are able to log in to a tax prep computer and see what the preparer is having an issue with and fix it without anyone having to leave their computer.

We did not come across any issues using LogMeIn Rescue.
It is a great program.

Over all it's an amazing product for remote customer with multiscreen remote access. Then unattended access is very helpful.

The best thing that you will have best remote support. The speed is really goo d with lots of connection Info.

The price is high for remote control. It takes time to implement a new feature.

We have used this without any issue during the pandemic. If you are a remote law firm you should consider this option.

We use this to work remotely. It pairs well with our on-site systems and is user friendly. It has solid customer support as well if needed.

Sometimes the screen can pop up small but once you get the hang of it it should not be an issue.

A very good solution for businesses where a remote support is often used. I need to highlight the security and the accessibility.

A very secure and easy solution for remote support for any device. You got any function you need, especially for this rate of security.

If it’s not frequently used, the pricing is quite high.

LogMeIn has really made accessibility and privacy, work well in this relationship. It has helped me as well as friends in other industries.

I really liked the actually application. It was a genius idea to focus in on this area and create a superior product.

I have had some technical difficulties in the past.

This program has saved me countless hours waiting for my IT technician to be able to review my issue. With this program, my problems are solved immediately and I can continue my work.

Whenever I have issues with my computer, I call my IT technician and he instantly gets access to my computer and resolves the issues.

I think the dashboard layout can be designed a little more user friendly.

LogMeIn Rescue is perfect if you going to use it in a huge volume of a remote system. but I honestly think the price of it is very expensive for its usage wherein you can find much cheaper for the same functions or sometimes even for free. if you're just going to use it in a short period of time.

compatible with User account control, its security features are superb. you chat use the chatbox while remoting and you can do multiple sessions without experiencing any slowness.

Some of the analyses are a bit complicated to read but they can get better. It's a bit overwhelming to use for first-time users and the subscription amount is very expensive.

Great for remote work. I think I would continue to use this program until we are able to get back to the office.

I like to use this for clients who are not familiar with our system, I think it makes things much easier especially during this time when everything is remote.

Only con is that somethings the screen freezes and we will need to restart the entire program.

This software is useful, clean, simple, and therefore exceeds expectations. I especially appreciate the "resources" tab on the webpage that allows you to solve any problems you're having.

I didn't have high hopes for this software, but after experiencing it and hearing about it from my IT friends it seems very useful. It succeeds at what it is supposed to do, and makes connecting remotely easier. Thats all one could really ask for!

I found the price for this service to be a bit high for my liking, considering what it offers. If the company using it is well off however it should be no problem.

It's a good tool which meets the remote working needs during the current pandemic. One can find this software to be really useful and help build the largely remote teams.

It is a great software to provide instant remote support to customers and employees. With Rescue, one can gain control of a remote PC, Mac, or smartphone over the web in seconds, without the need to pre-install software.I like that the software has been exciting to me because I deal with my customers all the time. It's straightforward and convenient to use, it's not slow at all, and it maintains an excellent distribution line. One would think it's incredible to localize ones tools and start providing solutions quickly.

It's a bit on expensive side but as an enterprise users it should meet the budget. But it sometimes feel when one controlling someone's device, it is a bit slow in movement. Other than that one really like it. It is pretty helpful.

LogMeIn Rescue is good for both individual level and organization level usage. The features are time saving and provides value. The performance remains consistently good in every usage.

LogMeIn Rescue gives smooth remote assistance experience every time. Along with remote video assistance, it also lets you chat with user. The audio and video quality remains sufficient to guide the user in diagnostics and assistance. Moreover, not only it provides value with useful features, it also saves a lot of time because of the smooth user interface.
The sessions are secured with SSL encryption to ensure safety and data privacy.

Honestly, there isn't anything to complain about, it serves the purpose efficiently and improves the overall productivity.

Great product and great experience with it. Very few products can do what Logmein can do. Be careful of scammers using it though.

If you need assistance and you need to show someone what you see so they can help you, you cannot go wrong with this product.

Sometimes I want to be able to remotely connect to a client without them needing to be there. They need to provide special permissions for certain things.