Act! Advantage is a full front-office CRM solution with all-new functionality, including Interactive Quotes, Website Chat, Accounting Integration, Appointment Scheduling, Project Management, Web Forms, Online Surveys, and more, broadens its footprint across your entire front office and reduces your need for costly, third-party tools. Select the perfect fit, cost-effective tier to meet your current needs with peace of mind knowing that Act! will grow with you.
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ServiceDesk Plus Cloud stands out as a premier online service desk software, designed for ease of use and powered by ManageEngine, the IT segment of Zoho. This SaaS solution enables organizations to deliver exceptional support services to their customers. With over 100,000 IT service desks globally leveraging this cloud-based ticketing platform, it streamlines the process of tracking and managing IT tickets, facilitating faster issue resolution and enhancing user satisfaction. Featuring ready-to-use ITIL workflows, the software allows for comprehensive management of the entire lifecycle associated with IT issues, problems, and projects. Users can establish support SLAs, define escalation procedures, and maintain compliance with organizational standards. Additionally, it automates the distribution, categorization, and classification of tickets, adhering to pre-established business rules. Timely notifications and alerts can be configured to promote prompt ticket resolution. By empowering users with greater control and minimizing the need for in-person visits, the platform includes a service catalog and self-service portal, enabling users to create and track their own tickets while also searching for potential solutions. This user-centric approach not only optimizes service delivery but also fosters an environment of self-sufficiency.
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Settlement IQ
FORUM is recognized as a leading provider of Alternative Dispute Resolution (ADR) services, specializing in arbitration, mediation, and online dispute resolution (ODR) through its cutting-edge platform, SettlementIQ. This fully online system is designed to improve the dispute resolution process by reducing administrative costs and maximizing the likelihood of settlements or payments. SettlementIQ features a variety of dispute resolution strategies, including blind bidding, direct online negotiations, and neutral assistance, all conducted within a secure digital environment. The platform facilitates smooth collaboration with arbitrators, mediators, or experts, customized to address the specific requirements of each individual dispute. Its benefits are especially notable in industries such as insurance, debt recovery, business-to-business dealings, and general ADR, providing a more efficient and cost-effective alternative to traditional dispute resolution approaches. Additionally, SettlementIQ's flexibility allows it to accommodate a broad spectrum of disputes, establishing it as a valuable resource in the realm of conflict resolution, which can lead to faster resolutions and improved satisfaction for all parties involved.
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Immediation
Immediation is a comprehensive online platform designed to streamline dispute resolution processes, including mediation, arbitration, adjudication, and automated negotiation, making them more efficient and accessible. Tailored specifically for legal professionals such as mediators, arbitrators, and law firms, it offers a diverse selection of over 30 specialized tools that facilitate secure and intuitive conflict resolution. Among its standout features are automated intake forms, customizable workflows, case and panel management tools, and financial solutions for invoicing and payments, all conveniently available through a secure client portal. Additionally, the platform supports seamless video conferencing, live transcription, exhibit management, and document sharing, all contributing to a fully integrated digital environment for users. Immediation's ISO27001 certification underscores its dedication to security and compliance, while its ability to integrate with popular services like Microsoft Teams and Clio enhances its overall functionality. This integration not only streamlines workflows but also empowers users to effectively manage the intricacies of dispute resolution within today’s digital framework, fostering a more productive and collaborative atmosphere. Overall, Immediation is positioned to revolutionize how legal practitioners approach conflict resolution in the evolving landscape of technology.
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