Top NuVoxx Cloud Contact Centre Alternatives

Our platform is fully equipped with all the essential features necessary to operate either a large enterprise call center or a small home-based business with five agents. With our innovative, patent-pending blockchain technology, we offer a comprehensive solution that encompasses inbound and outbound calling, live chat functionality, quality assurance measures, user-friendly drag-and-drop scripting, and detailed reporting capabilities, among other tools. Additionally, we provide standard features such as open APIs and a flexible infrastructure that can rapidly scale to accommodate even the most demanding program specifications. You can access all the vital tools needed to efficiently manage your contact center without breaking the bank. This ensures that both small and large operations can benefit from our cost-effective solutions.

Are you in the market for a modern phone system? CloudTalk.io presents an advanced cloud-based phone solution tailored for small and medium enterprises, startups, and online retailers. It is also compatible with both sales and customer service call centers, enhancing their operational efficiency. With over 25 integrations available for popular CRM, helpdesk, and e-commerce platforms such as Shopify, Salesforce, and Pipedrive, you can easily connect your existing tools. Additionally, our dedicated 5-star customer success team is committed to ensuring a smooth transition, whether you’re migrating from another system or establishing a new cloud call center from the ground up. Our rapid growth is evident, as we have formed successful collaborations with more than 1,000 companies globally, including renowned names like DHL, Yves Rocher, and Karcher. Plus, you can try CloudTalk risk-free with a 14-day trial that doesn't require any credit card information, allowing you to explore its features without commitment. Experience the benefits of an innovative communication system today!

The Cloud Contact Center is designed for organizations that want to improve their call management abilities, especially during unexpected spikes in call volumes that may arise from seasonal trends or crises. It is easy to set up, allows for straightforward adjustments in the number of users, and proves to be more economical compared to conventional on-premises solutions, making it a perfect fit for businesses that desire increased flexibility and control over their communication systems. What sets this contact center apart is its full integration with Microsoft Teams, which facilitates smooth and efficient interactions. Teleware's Cloud Contact Center significantly enhances the user experience each day, establishing itself as a prominent player in the industry. This cutting-edge platform not only optimizes operations but also equips companies to adapt swiftly to changing customer demands while fostering stronger relationships through improved communication strategies. Ultimately, it positions itself as an essential tool for any enterprise looking to thrive in a dynamic marketplace.

Discover a robust and compliant communication solution that merges voice, video, chat, and SMS, enhancing overall connectivity. Elevate your operational effectiveness by leveraging a superior Cloud Contact Centre as a Service (CCaaS), which guarantees a seamless digital customer experience from a single, integrated platform. Access all essential channels and features through a secure Cloud infrastructure, ensuring ease of use and reliability. Effortlessly integrate with Microsoft Dynamics and Dynamics Phone to create a fully immersive Teams Contact Centre experience. Communicate quickly and efficiently, with the ability to connect all your communication and CRM tools from any location at any time. Transition smoothly between text, phone, or video calls, ensuring that switching channels is effortless. Solgari adheres to all relevant regulations, such as GDPR, PCI DSS, and MiFID II, safeguarding your data security and privacy. Upgrade to a multi-channel Cloud contact center equipped with automated, voice-activated enhancements that significantly improve your communication quality. This pioneering solution not only streamlines your workflow but also fosters enhanced customer interactions, setting a new standard for service excellence. With a focus on innovation and user experience, it empowers teams to work smarter and more collaboratively than ever before.

Call Handling's cloud contact center facilitates seamless business expansion by offering an all-encompassing multi-channel communication solution that requires no installation. This service is perfectly suited for start-ups, established cloud call centers, or expanding businesses aiming to connect various locations or remote staff. Choosing a cloud contact center is a smart alternative to investing in a traditional phone system, or it can serve to enhance your existing infrastructure. By utilizing cloud contact centers and Call Center Software, businesses can maximize the functionality of their phone systems while reducing licensing fees, increasing operational capacity, and enjoying the benefits of immediate hot desking. Additionally, these solutions boast remarkable reliability, ensuring both business continuity and effective disaster recovery for call centers, making them an intelligent choice for any organization. Furthermore, adopting cloud technology can lead to significant improvements in operational efficiency, enhance customer service, and provide invaluable scalability as your business evolves. Ultimately, leveraging this advanced technology positions businesses for sustained success in an ever-changing market.

Uncover all the key elements necessary for creating an outstanding call center that aligns perfectly with your business objectives. Greenlight CRM presents an all-inclusive call center software solution that fulfills all your customer interaction technology needs on a single, easy-to-use hosted platform that is both compliant and feature-rich. By combining cutting-edge technology with deep industry knowledge, Greenlight transforms your goals into real results. Our cloud-driven call center software features a fully compliant predictive dialer, effective call scripting, streamlined inbound call management, and an advanced CRM system, all developed by Greenlight to improve your business intelligence. With a wide range of customization options, you can tailor your solution to meet your unique demands and seamlessly integrate it with your existing frameworks. Designed to boost your team's productivity and professionalism, this system ensures that your data is always used efficiently. We emphasize the importance of thoroughly understanding your business, drawing on our vast industry experience to help you reach exceptional outcomes. This cooperative methodology guarantees that we not only meet your expectations but also build a thriving partnership that propels your business forward. Ultimately, our commitment to your success is the cornerstone of our relationship.

You are looking for a state-of-the-art contact center solution that utilizes the latest call center software while still being easy to use. This system should be custom-fit to your organization's specific requirements and flexible enough to handle real-time changes in staffing levels, call volumes, and other important factors. Your goal is to find call center software that integrates smoothly and operates without complications, allowing your team to communicate and engage effortlessly. You need a solution that offers unmatched versatility, efficiency, and reliability. Whether you're managing a single inbound contact center or coordinating multiple outbound calling teams both domestically and internationally, optimizing the effectiveness of each agent in your workforce has never been easier. Our commitment has been to develop user-friendly, high-performance call center software that provides exceptional audio quality, enabling your team to reach remarkable outcomes. Ultimately, delivering a superior customer experience is vital for fostering business growth, and recognizing the components that contribute to such experiences is key to achieving success. With the appropriate tools at your disposal, you can enhance your customer interactions and build enduring relationships that will benefit your organization in the long run. In a competitive market, the ability to adapt and innovate in your customer service approach can set you apart from the rest.

Juris Astra provides an all-encompassing call center solution tailored for both inbound and outbound communication needs, incorporating key elements like an automatic call distributor (ACD), interactive voice response (IVR), and a dialler system. In addition to these core components, it also offers optional features for customer relationship management (CRM), sales force management, marketing oversight, and case management, which facilitate the effective handling of sales leads, marketing initiatives, customer complaints, service requests, and overall customer service challenges. This integrated solution allows for the streamlined management of multiple communication channels such as telephony, email, web chat, fax, and SMS, all through automated processes. The PABX system underpins telephony connections, supporting incoming lines from various telecommunications providers, including ISDN PRI or CO Analog PSTN trunks, and connecting extension lines to agents or users. Among its extensive features, Juris Astra includes caller privileges, Class of Service (CoS) for outgoing calls, compatibility with both hardphones and softphones, VoIP capabilities, and SIP integration. By offering such a diverse range of functionalities, Juris Astra positions itself as a crucial asset for improving operational effectiveness in customer engagement, ultimately streamlining communication and enhancing customer satisfaction. Furthermore, it empowers businesses to adapt to evolving communication demands while maintaining high standards of service delivery.

Discover the benefits of advanced contact center solutions such as IVR, speech recognition, call recording, and unified communications, all while preserving your existing telephony system. The Ctalk contact center platform seamlessly integrates with your current PBX, boosting its functionality and increasing its capacity without necessitating a full replacement. This integration enables you to handle a higher volume of calls and inquiries while either maintaining or reducing your resource expenditures. By equipping multiple administrators with real-time call management tools, you can effectively cut down on support costs and become less dependent on IT support. Furthermore, this system significantly improves the rate of first contact resolution by ensuring you have the caller's information and the reason for their call, allowing for accurate routing to the right agent every time. In addition, automated services that operate continuously complement proactive outbound calling strategies, which enhances your overall communication efforts. Adopting such innovative technology can lead to a remarkable transformation in your operational efficiency and customer satisfaction, ultimately fostering stronger client relationships. Embracing these advancements is not just a step forward; it is a leap toward a more streamlined and effective customer service experience.

ICTBroadcast serves as a comprehensive unified communications platform designed specifically for call centers, telemarketers, contact centers, and ITSPs, enabling them to deliver hosted services with multi-tenant and white-label capabilities. This software encompasses an autodialer, predictive dialer, and power dialer, featuring tools such as inbound IVR, IVR Studio, press 1 campaigns, and a full call center suite, while also including capabilities for AMD, HLR, DNC, surveys, appointments, and WEBRTC. Additionally, it supports various communication channels, including Voice, SMS, Email, and Fax broadcasting, making it an ideal choice for small business owners, entrepreneurs, and service providers alike. By allowing service providers to offer a diverse array of telemarketing and contact center services, ICTBroadcast can efficiently scale to manage thousands of simultaneous calls, fitting seamlessly into most voice broadcasting and call center operations with optimal communication management. Moreover, ICT Innovations stands out as an open-source solution provider dedicated to delivering inventive business solutions for Internet Telephony Service Providers, helping them discover novel revenue generation methods through innovative service offerings. This focus on creativity ensures that ICT Innovations remains at the forefront of technological advancements in the telecommunications industry.

VoiceSage addresses challenges faced by Contact Centres, Collection Teams, and Operations Departments. Our innovative platform empowers businesses to minimize low-value calls while facilitating pre-screening of outbound communications. This approach guarantees that clients are ready to engage with you, helping you reach your goals effectively. In addition, we assist in enhancing your SMS conversion rates and provide self-service solutions for payments, logistics, and transactional events through various channels such as voice, email, and social media. By leveraging our services, your organization can improve customer interactions and streamline operations significantly.

Smartz Solutions is revolutionizing the contact center industry by challenging outdated systems that have long kept businesses trapped with their complicated setups and exorbitant costs. Many contact centers are fatigued from managing fragmented and pricey systems, which adversely affect both customer satisfaction and employee morale. Our AI-driven 360° experience platform is transforming the way contact centers operate. Having experienced these challenges firsthand, we understand the pain of investing in legacy systems. At one point, we operated 15 different systems, all sluggish and ineffective, just to keep our call center running. We empathize with the struggle of trying to locate essential customer data and the frustration that arises when employee information is scattered across various platforms, obscuring the overall business picture. There's no need for you to operate your call center at the expense of lost revenue, missed opportunities, and dwindling patience. By utilizing a holistic technological framework, you can finally gain a comprehensive view of your entire customer base, enhancing both service delivery and operational efficiency. This shift not only streamlines processes but also empowers teams to deliver exceptional experiences.

Regardless of whether you are overseeing inbound, outbound, or a mix of telephony operations, our cloud-based contact center solution comes complete with a suite of tools designed to enhance operational efficiency and simplify workflows. The true advantage of this solution is its cloud-based architecture, which allows for rapid setup in just a few minutes. It provides remarkable scalability, facilitates the management of remote or geographically dispersed teams, and offers easy access to advanced reporting, analytics, and customer experience features. An inbound call center is an essential aspect of any all-encompassing call center solution, crafted specifically to manage incoming customer calls and respond effectively based on your company's standards. In the fast-paced marketplace of today, it is vital for businesses to meet their customers where they are. As contemporary customers engage through numerous communication platforms, having a flexible contact center that supports various channels is paramount for improved connectivity. Our multi-channel outbound call center solution not only empowers you to reach specific customer demographics but also greatly improves the quality of interactions, ensuring that every potential opportunity is capitalized upon. This level of adaptability and responsiveness is crucial in the current customer service environment, which makes our solution an excellent choice for innovative organizations looking to stay ahead of the curve. By integrating these features, businesses can not only enhance customer satisfaction but also drive long-term loyalty and growth.

FonaDial presents a cutting-edge Smart Dialer solution tailored for contemporary Contact Centres, Call Centers, and BPOs, enabling effortless communication with clients through its sophisticated functionalities including a CRM form builder, Predictive Dialer, Sticky Agent, Call Back Intelligence, and an Advanced Multi-level IVR system. This all-encompassing tool not only improves inbound and outbound communication but also serves as a powerful platform for effectively managing customer relationships, ultimately driving greater satisfaction and engagement.

The cloud-based contact center operates as a central online communication platform that can be easily accessed and managed from anywhere. Its flexible software seamlessly combines all communication channels and customer information with insights derived from different business systems, with the goal of enhancing and personalizing the customer experience. This unified approach provides substantial benefits to businesses of all sizes, ultimately strengthening the bond between companies and their customers. By adopting this innovative technology, organizations can achieve greater efficiency and satisfaction, positively impacting both their operations and customer interactions. Furthermore, this shift can pave the way for improved performance metrics and a more engaged customer base.

Quvu is an innovative contact center management system that operates entirely in the cloud. Designed with a self-built technology, it enables businesses to revolutionize their customer interaction processes, assess performance metrics, and enhance agent efficiency. Catering to call centers of various scales, Quvu integrates features such as Predictive and Preview dialing, an advanced iQ wallboard, customizable real-time statistics, and compliance with Ofcom and TPS regulations, among other smart functionalities. Its user-friendly web interface allows users to manage operations effortlessly from any web browser, making it a versatile solution. Quvu not only helps you connect with more customers and conduct effective market research but also plays a crucial role in fostering customer loyalty, while delivering insights that are instrumental in optimizing overall performance. As a result, adopting Quvu can significantly elevate your operational capabilities and drive business growth.

ContactSPACE offers groundbreaking contact centre software that transforms the way you engage with customers. With features like CallGuides and intelligent dialers, agents can work more efficiently, leading to enhanced productivity and improved interactions. The user-friendly graphical dashboard designer, paired with real-time analytics, simplifies the process of meeting your key performance indicators. Reach out to us to explore a tailored solution that perfectly aligns with your organization's requirements and enhances your customer engagement strategy.

VAANI is designed to manage all types of communication seamlessly. By leveraging these capabilities, VAANI unites essential resources and insights, enabling you to gain knowledge, enhance efficiency, and adjust throughout your business journey. To elevate your customer experience, you can leverage user-friendly technology to facilitate outstanding communications. VAANI stands as a cutting-edge call center solution, offering comprehensive communication channels such as phone, voicebot, email, IVR, and social media. Cloud Contact Centers empower customers and agents to engage through various platforms, including mobile devices, desktops, email, and in-app chat. VAANI delivers an all-inclusive solution that caters to diverse industries, ensuring that our SaaS offerings provide clients with a crucial competitive advantage in their respective markets. By choosing VAANI, businesses can not only streamline their operations but also foster meaningful connections with their customers.

Global Switch is recognized as a leading owner, operator, and developer of large-scale, carrier-neutral, multi-client data centers throughout Europe and the Asia-Pacific region. Our facilities are designed to cultivate dynamic ecosystems that provide the essential reliability, security, and flexibility needed for effective IT infrastructure hosting. With thirteen data centers strategically positioned in key connectivity hubs across these areas, we offer around 390,000 square meters of advanced technical space. Clients of Global Switch can establish direct connections to a wide range of service providers, allowing them to enhance their network diversity. Furthermore, our customers benefit from direct access to major Internet Exchanges, telecom carriers, cloud service providers, and ISP networks, which significantly boosts their operational capabilities within each of our data centers. This interconnected strategy not only nurtures a strong operational environment but also enables organizations to grow and innovate seamlessly. In essence, Global Switch equips businesses with the tools necessary to thrive in today's digital landscape.

Experience powerful analytics for telephony and contact centers through a user-friendly web interface, which provides an extensive range of insightful reporting options. Our platform includes features such as call and screen recording, in addition to reporting functionalities that comply with PCI DSS regulations. It also offers services like call transcription and sentiment analysis, enabling the large-scale evaluation and categorization of calls to monitor compliance, generate scorecards, and effectively measure customer sentiment. You can easily integrate standard telephone call control with your CRM and business data directly from your desktop. CyCX Connect distinguishes itself as the leading solution for an omnichannel contact center, combining both web and telephony functionalities seamlessly. Moreover, as web chat continues to grow in popularity, it has become an essential channel for providing direct and personalized customer service online. By utilizing these sophisticated tools, organizations can significantly improve their customer engagement strategies and foster stronger relationships with their clientele. The importance of adapting to innovative communication methods cannot be overstated in today’s dynamic market landscape.

A contact center is essential for nurturing customer relationships and improving the overall experience of clients. While large corporations employ contact centers for numerous purposes, including support, service, feedback, and marketing initiatives, smaller enterprises mainly use them for targeted marketing strategies. An efficient solution that integrates smoothly with various external databases, CRM systems, and connectors allows for the straightforward collection, analysis, and application of customer data, which ultimately strengthens customer relations and enhances business efficiency. The CZ Contact Centre is tailored to meet a wide range of operational demands, with options available for both on-premise and cloud-based deployment. Its adaptable design enables significant scalability and customization, catering to the specific needs of each business. Whether you are a new startup, an established small to medium-sized enterprise, or a large organization, we provide customized product suites that align perfectly with your distinct business requirements. Our mission is to empower every business, regardless of size, with the necessary tools for successful customer engagement and satisfaction. By doing so, we help companies build lasting relationships with their customers.

Xdroid facilitates the digital evolution of contact centers by offering voice and text solutions that leverage artificial intelligence and machine learning. We gather all customer interactions automatically, delivering consistent, objective insights and information about every conversation. With our advanced semantic capabilities, keyword recognition, and emotion analysis, organizations can enhance customer experience, boost agent retention and productivity, and maintain compliance effectively. By utilizing our cutting-edge and competitive solutions, contact centers can gain a deeper understanding of customer journeys, thereby achieving comprehensive 360-degree views of their clientele. This holistic perspective ultimately leads to better service delivery and increased customer satisfaction.

Creating an exceptional and unique Customer Experience can transform Customer Loyalty into Customer Advocacy, highlighting the importance of offering a seamless and integrated Omni Channel experience whenever customers engage. At Cloudphoney, we provide a versatile multichannel Customer Interaction Solution that is accessible both in the cloud and on-premises, engineered to grasp the complexities of customer expectations and the key elements necessary for their ongoing satisfaction. Our contact center solutions at Cloudphoney are customized to fulfill your specific needs throughout the entire customer journey, from cultivating leads to securing customer retention. By leveraging Cloudphoney, you can improve your time-to-market and solidify customer loyalty through our diverse array of features, including Call Queue Management, Automatic Call Distributor (ACD), Outbound Dialer, Call Back Requests, and Call Analytics. These capabilities not only enhance IVR self-service but also reduce potential misunderstandings during agent-assisted interactions, thereby improving the overall standard of customer service. Furthermore, by adopting our solutions, organizations can cultivate a more agile and effective communication framework that nurtures enduring relationships with their clientele, ensuring that customers feel valued and heard at every stage of their journey. This approach not only meets customer expectations but exceeds them, creating advocates who are eager to promote your brand.

Lead Activation encompasses the ability to maximize revenue from users who are actively interacting with your website, app, or landing pages, highlighting the significance of lead quality and achieving a higher return on investment. We champion the idea that technology should align with business goals rather than dictate them. This principle has inspired us to develop a platform that effectively merges Marketing and Customer Experience, placing the customer at the forefront of every engagement. Our solution is designed to be both scalable and performance-oriented, emerging from the need to unify online and contact center experiences into personalized and cohesive journeys. It serves as an all-encompassing digital marketing toolkit, crafted for flexibility. Users can evaluate and qualify leads, build targeted audiences, and customize experiences across both web and mobile interfaces. We deliberately avoid generic solutions, and our partnership with clients starts with assessing their digital maturity through the BySide Lead Activation Diagnostic, ensuring our strategies are fine-tuned to meet their unique requirements. Ultimately, we aspire to equip businesses with the tools they need to excel in a competitive marketplace, paving the way for sustainable growth and success. This commitment to tailored solutions reflects our understanding that every business has distinct challenges and opportunities to seize.

Enhance your business communication and customer support with features like a Contact Centre, AI Chatbot, and complimentary live chat options, all designed to foster better team collaboration and elevate the overall customer experience. This combination not only streamlines interactions but also ensures that your clients receive timely assistance and comprehensive service.

Our extensive range of unified communication and collaboration (UCC) solutions is designed to enhance your business growth, boost productivity, and optimize efficiency simultaneously. These solutions integrate effortlessly with your current systems, transforming the overall user experience. With our unified communication offerings, connecting, communicating, and collaborating with customers and employees around the globe through video, web, or audio conferencing becomes a straightforward process. By utilizing Tata Communications' unified communication services, you can significantly elevate customer satisfaction and foster loyalty. Combining conferencing capabilities with Global SIP Trunk for IP telephony allows you to streamline operations throughout your organization, leading to increased productivity and lower telephony expenses. Ultimately, adopting these solutions will empower your business to thrive in a competitive landscape.

Our objective is to greatly enhance the customer experience by offering state-of-the-art Voicebot Services. We seek to eradicate ineffective customer interactions that can damage a brand's image. Our emphasis lies in developing pioneering omnichannel applications that feature real-time analytics accessible from anywhere. At Sovran, our distinctive dialogue engine fuels voicebots that can handle millions of calls both incoming and outgoing. These sophisticated voicebots adeptly traverse complex customer service discussions with unmatched speed and precision in prototyping. We address intricate requirements across various industries through our voicebot services, ensuring rapid prototyping and advanced tools that deliver outstanding performance and automation, thereby increasing customer satisfaction and favorably impacting key performance metrics. The high level of automation we offer makes our voicebot services especially well-suited for large-scale deployments, such as first-line support in contact centers, enabling businesses to scale their operations both efficiently and effectively. By harnessing our technology, organizations can elevate their customer interactions to become more fluid and productive, ultimately fostering stronger customer relationships. This strategic approach not only enhances user experience but also drives significant business growth.

You envision launching a call center, but the prospect of a hefty capital investment is daunting. A reliable telecom infrastructure is crucial for any call center, particularly those engaged in sales or customer service, as they often need various phone channels. We're thrilled to offer you a solution to establish your own call center without the burden of expensive telecom hardware; instead, you can leverage your existing equipment while enjoying comprehensive managed services. Our approach to setting up a call center is not only affordable but also ideal for both startups and those looking to expand. With no initial capital outlay necessary, we provide a variety of local numbers from across the globe, including single-channel, dual-channel, and multichannel telephone numbers (DID) from 79 countries. You'll benefit from unlimited incoming minutes and customizable packages for both outgoing and international calls, complemented by personalized IVR systems. Furthermore, we present adaptable contracts that negate the need for hardware, simplifying the management of your call center and ensuring seamless integration with your CRM or client database. In this way, you can concentrate on business growth while we take care of the technical details, allowing you to focus on what truly matters. This partnership not only streamlines the process but also empowers you to seize new opportunities in the marketplace.

QueueMetrics is a powerful monitoring tool designed to enhance the performance of call center agents by allowing you to effectively monitor productivity, time management, payrolls, and assess various metrics such as target achievement, conversion rates, and ACD, in addition to providing insights into outbound campaign statistics and real-time operations through customizable wallboards. This software simplifies the daily tasks of call center representatives by offering a user-friendly interface equipped with text messaging features, alarm options, and seamless integration with popular CRM platforms like Vtiger and Salesforce. With access to over 200 metrics, users can analyze and optimize their contact center performance, while also having the ability to manage call center processes in real time, complete with call control and live alerts. Each year, QueueMetrics continues to expand its collection of metrics and reports at no additional cost to users. Furthermore, the software is versatile, as it can be deployed either on-site or in the cloud, making it compatible with various PBX systems such as FreePBX, Grandstream, Issabel FusionPBX, and Yeastar S PBX, as well as other Asterisk distributions, ensuring that organizations have the flexibility they need to enhance their operations.

CentreStack revolutionizes workforce mobility by enabling users to share files in the cloud and access them remotely, all while maintaining the security protocols and user experience typical of traditional file servers. By utilizing Active Directory for permission management, it effectively merges the established on-premise security of IT systems with the adaptability that cloud mobility offers, positioning itself as a leading solution in the market. This innovative platform not only updates file servers to enhance productivity and collaboration for mobile users utilizing devices such as smartphones and tablets but also presents options for either upgrading an existing file server for mobile access or transferring data and security permissions to a preferred cloud setup. In both cases, CentreStack remains committed to delivering a seamless file server experience, enhanced by improved usability, robust security practices, compliance adherence, and meticulous data governance. Additionally, businesses can choose to maintain their security and compliance protocols by keeping their data on-site, without the need for cloud replication, thus ensuring that established procedures and practices are preserved. This adaptability ensures that CentreStack serves not only as a tool for current needs but also as a strategic asset for organizations navigating the dynamic requirements of a mobile workforce, making it an essential component of modern IT infrastructure. Ultimately, the platform's capacity to integrate with existing systems while providing flexibility positions it as a forward-thinking solution for today's businesses.