Top Peeredge Enterprise Platform Alternatives

One Platform for All Business Calls Simplify and enhance your business communications with Zadarma. From internal calls to global customer service, everything runs in the cloud — secure, reliable, and fully customizable to your workflow. Highlights include: - Visual PBX constructor for intuitive setup - AI call agents and speech recognition tools - Automatic call distribution (ACD) and IVR setup - eSIM for global mobile connectivity - Full API access to automate and integrate with your systems - 24/7 support and detailed documentation Perfect for companies managing international communication, remote support, or multi-channel sales teams.

Develop a flexible voice solution using the API that connects millions of users worldwide. With Twilio Voice, you have the capability to craft distinctive phone call experiences through a single API, allowing you to create, receive, manage, and oversee calls effortlessly with minimal code. Tailor your experience to your specifications by leveraging an extensive array of customization tools, including our Voice SDK, speech recognition features, Interactive Voice Response (IVR), and transcription of recordings. If your goal is to establish international conferencing or set up alerts and notifications, Twilio provides the necessary support for Voice development, including resources like Twilio Runtime and Studio developer tools. Additionally, you'll find comprehensive documentation, code snippets, and supportive libraries available to jumpstart your building process today, ensuring you have everything you need to succeed.

Enterprises can achieve seamless connectivity for individuals at any time and from any location through Cisco's extensive collaboration framework, which is specifically designed for voice and video interactions, messaging, and mobility solutions. The Cisco Unified Communications Manager (Unified CM) offers reliable, secure, scalable, and manageable call control, in addition to session management capabilities. By optimizing your communications infrastructure, Cisco Unified Communications Manager enables your teams to engage with ease and efficiency. This solution includes a variety of features such as IP telephony, high-definition video conferencing, unified messaging, and Instant Messaging and Presence capabilities. Transform your work environments to attract and retain top talent from diverse locations, providing them with the Cisco Unified Communications Manager and the necessary tools for success. With strong features that cater to mobile and remote employees, it’s crucial to choose a solution that evolves with your business needs, whether you are a local family-run establishment or a multinational corporation. Embracing Cisco’s unified communications can profoundly boost collaboration and productivity within your organization, paving the way for ongoing innovation and success in a competitive market. As businesses continue to grow and change, leveraging such technology becomes even more vital for maintaining a competitive edge.

NiCE CXone Mpower is an AI-powered customer experience platform built to unify and modernize CX operations. It combines experience automation, AI agents, workforce augmentation, and analytics in a single ecosystem. The platform is purpose-built for CX, using thousands of domain-specific AI models to deliver accurate, conversational interactions. NiCE enables organizations to automate customer journeys from intent recognition to fulfillment. Proactive AI agents engage customers throughout onboarding, service, and retention. The platform analyzes real customer conversations to uncover insights and optimize automation strategies. With an open and extensible architecture, NiCE integrates easily with existing enterprise systems. Its secure cloud foundation supports large-scale operations with high availability and compliance. Real-time dashboards provide visibility into performance, efficiency, and customer satisfaction. AI-enhanced voice capabilities remove language barriers across global interactions. NiCE delivers measurable results such as faster response times, higher CSAT, and increased operational efficiency. The platform empowers organizations to transition from manual processes to intelligent, AI-driven customer engagement.

AbacusCloud is a powerful platform designed for voice over IP (VoIP), unified communications (UC), call center functions, voice recording, and SIP trunking, primarily aimed at medium to large enterprises. Engineered for scalability, reliability, and geographic redundancy, this platform meets the rigorous demands of expanding businesses. By partnering with leading service providers, data centers, and Tier 1 carriers, AbacusCloud guarantees integration with top-quality session border controllers and SIP endpoints. Its compatibility with a wide range of desk phones, softphones, and mobile devices allows for advanced voice, video, and wireless capabilities that are accessible from virtually anywhere. The transition to VoIP is exceptionally easy with AbacusCloud, as it offers seamless connections between different offices and mobile employees on a global scale, all while remaining budget-friendly and modular. Furthermore, AbacusGroup enriches the experience by delivering a comprehensive suite of omnichannel services that ensure a consistent user experience across various devices, making it especially fitting for today’s workforce that thrives in a cloud-based and mobile-centric environment. This focus on user experience and adaptability further empowers businesses to adjust to the evolving requirements of their teams promptly and effectively. In doing so, AbacusCloud not only enhances operational efficiency but also fosters collaboration regardless of geographic barriers.

OfficeConnect™ offers a comprehensive solution that integrates voice, conferencing, messaging, and fax services. Our VoIP phones present a more adaptable and cost-effective alternative to traditional on-premises systems. With our advanced audio and video conferencing capabilities, you can ensure that your projects stay on track while keeping your teams in sync effortlessly. UniVoIP takes security seriously by encrypting all voice communications, whether from remote locations or on-site telephones. It employs SRTP with 128-bit AES encryption, meeting the stringent requirements of federal standards, including FIPS 140-2 Certified encryption and the Department of Defense's PKI Digital Certificate, thereby providing an additional layer of trust in your communications. This commitment to security and functionality makes OfficeConnect™ a reliable choice for modern businesses.

SmartSIP® is a specialized software solution intended for on-premise applications, providing DTMF suppression and masking capabilities that enable contact centers to securely gather sensitive cardholder information during live interactions. It allows customers to enter their private data using their touch-tone phones while still being in contact with a representative. By employing DTMF suppression and masking, the tones created by the customer are replaced with flat tones that cannot be reverted, ensuring confidentiality. The interface used by agents presents a masked version of the customer's input, effectively eliminating the need to verbally disclose sensitive information. As a result, complete call recordings and detailed screen captures can be preserved without compromising security. SmartSIP operates as a SIP proxy between the Session Border Controller (SBC or Media Gateway) and the voice platform, managing DTMF data while maintaining the integrity of the audio connection. This cutting-edge tool is particularly designed for VoIP communication within contact centers, making it vital for safeguarding data security throughout customer exchanges. Additionally, implementing SmartSIP can greatly improve adherence to various regulatory requirements concerning data protection, further reinforcing the importance of its use in the industry. Its ability to facilitate secure transactions while enhancing compliance makes SmartSIP an invaluable component for modern contact centers.

Companies can achieve a global scale almost instantly through our enterprise-grade voice and messaging network, whether they are fully digital or transitioning smoothly to cloud solutions. Our adaptable and compliant SIP trunking services, along with our extensive range of phone numbers, ensure a fully localized voice presence that covers 93% of the world’s economy. This robust offering is the reason we are the preferred voice infrastructure partner for numerous leaders featured in Gartner’s Magic Quadrants for UCaaS and CCaaS. Established in 2005, we proudly serve a diverse clientele that includes industry giants like Uber, Skype, Zoom, 8x8, Dialpad, NICE inContact, Orange Business Services, Telefonica, and Aircall. Our commitment to innovation and customer satisfaction has solidified our position as a trusted partner in the rapidly evolving communication landscape.

Vodia is a PBX solution that operates on both Windows and Linux platforms, delivering a comprehensive suite of advanced functionalities typically associated with robust PBX systems, such as call queues, auto attendants, and call forwarding capabilities. Additionally, Vodia stands out as a leader in Multi-Tenancy, allowing users to deploy it on a dedicated virtual machine in the cloud or on-site while managing numerous fully qualified domain names for different clients. You can experience Vodia by signing up for a free demo license, valid for 60 days, to explore its features firsthand. This trial is an excellent opportunity to see how Vodia can cater to your specific telecommunication needs.

Voice communication is often overlooked, yet it plays an essential role in a successful omnichannel business and communication strategy. Brightlink Voice serves as a centralized platform for voice services, providing reliable global connectivity that supports calls for both businesses and communication providers through an industry-leading IP-based network. Our Enterprise Network Services offer transparent pricing, allowing you to access all necessary voice communication features within one comprehensive package. Additionally, our CPaaS APIs enable the creation of customized voice integrations that smoothly align with your business applications and operational workflows. In addition to our carrier services, we provide a specialized solution designed to boost engagement for both your enterprise and SMB clients. Brightlink Network Services guarantees bundled access to critical voice communication capabilities, optimizing your processes and enhancing customer interactions. This all-encompassing approach not only simplifies voice communication but also fortifies your overall business strategy, ensuring that you are well-equipped to meet the demands of a rapidly evolving market. Ultimately, investing in robust voice communication solutions can significantly elevate your customer experience and operational efficiency.

ProSBC is a powerful, carrier-grade Session Border Controller specifically designed for service providers and enterprises, featuring a wide array of advanced functionalities. With the capability to manage as many as 60,000 concurrent sessions, it includes essential features like media transcoding, STIR/SHAKEN compliance, fraud detection, and high availability configurations. Its flexibility allows it to run effortlessly on various platforms such as VMware, KVM/Proxmox, AWS, Microsoft Azure, and bare-metal servers. This versatility positions ProSBC as a perfect solution for applications like SIP trunking, enterprise SIP trunking, CPaaS access, and TDM-to-SIP transitions. Moreover, it is built to be compatible with leading VoIP platforms and carrier networks, ensuring broad interoperability. The system is designed with user convenience in mind, featuring a web-based interface that streamlines deployment, operation, and management processes. Additionally, the optional TB Analytics feature pack offers critical insights for troubleshooting network challenges. Notably, the software's scalability—from as few as 100 sessions to an impressive 60,000—grants your SBC the ability to expand as your requirements grow, providing both flexibility and dependability as your business evolves. This adaptability not only enhances its utility but also makes ProSBC an excellent choice for future-proofing your communications infrastructure and ensuring seamless connectivity as technology advances.

Established in 2010, Wavetel has emerged as a significant player in the telecommunications sector both in the UK and internationally. Initially starting as a wholesale provider, the company specialized in delivering Voice, SMS, and Data services to various operators. In 2013, Wavetel expanded its offerings by launching B2B services that encompass VoIP telephony, connectivity options, virtual numbers, SIP trunks, and Microsoft Teams Direct Routing. Additionally, the company provides mobile, SMS, and call center solutions to its esteemed clientele across the globe. Over time, Wavetel's voice messaging solutions have transformed into a comprehensive enterprise offering, designed to seamlessly integrate with third-party CRM systems and other business applications via customizable APIs. This adaptability ensures that Wavetel remains at the forefront of technological advancements in the telecom industry.

Stay organized, focused, and connected with a phone solution that is intuitive and suits organizations of all sizes. With Voice, handling work-related calls becomes a simple task. You can effortlessly make and receive calls from any device using a specific work number, regardless of your whereabouts. Start improving your communication practices now. Voice is flexible, enabling you to customize it to fit your daily responsibilities smoothly. The processes for number assignment, porting, and billing are simplified through the easy-to-use G Suite Admin console. Leveraging Google's advanced AI technology, spam calls are filtered out, voicemails are automatically transcribed, and you have the ability to personalize your PBX settings. Furthermore, integrations with Hangouts Meet and Calendar ensure that your attention remains on what truly matters. Voice can be quickly implemented on a global scale, minimizing the necessity for administrative tasks. Focus on your key priorities while effortlessly maintaining connectivity through desk phones, smartphones, and web applications, thus enhancing your work efficiency. Embrace this innovative solution to transform how your organization communicates and collaborates.

3CLogic stands out as a premier cloud contact center solution that enhances communication for businesses with their workforce and clientele. This innovative platform is powered by Amazon Web Services (AWS) and provides sophisticated, scalable speech recognition capabilities that seamlessly integrate with major CRM systems like SugarCRM, Microsoft Dynamics, ServiceNow, and SAP. With deployments across five continents, 3CLogic is rapidly expanding its portfolio, catering to a diverse range of Global 2000 clients. The platform fosters digital transformation by enhancing customer experience (CX), boosting operational efficiency, delivering insightful reporting, and incorporating dynamic interactive voice response (IVR), computer telephony integration (CTI), and artificial intelligence (AI) functionalities. As organizations increasingly prioritize streamlined communication and data-driven insights, 3CLogic positions itself as a vital partner in achieving these objectives.

To fast-track your path to achievement, it is crucial to implement a reliable phone system that functions flawlessly across various locations and supports the applications and devices you use regularly. Our cloud-based PBX (private branch exchange) solution fulfills these needs and provides a host of benefits often found in traditional on-site PBX systems while eliminating the requirement for additional hardware and physical storage space. Comcast Business offers an extensive selection of hosted voice services designed for businesses of any size, all supported by the most expansive private voice-over-IP (VoIP) network in the country. When compared to conventional PBX solutions, VoiceEdge not only enhances performance but also decreases costs, simplifies management, and allows for greater scalability. Furthermore, our Business VoiceEdge Desktop App is now equipped with integrated Unified Communications tools that are essential for your organization’s connectivity. These features include a user-friendly softphone, voicemail access, screen sharing options, and integration with Chrome™, all consolidated on your desktop for optimal convenience and productivity. Consequently, these tools streamline your communication processes, enabling your team to operate more effectively and achieve greater success. By leveraging such advanced features, your business can ensure that it remains competitive in today's fast-paced environment.

VQmon is a specialized embedded library designed for real-time analysis of media streams such as VoIP, IP videoconferencing, and video streaming. It delivers in-depth analytics and Quality of Experience (QoE) scores for IP-based media streams. The library offers APIs and standardized payloads compliant with RFC 635 (SIP PUBLISH) and RFC 3611, enabling users to obtain critical metrics. With a successful integration into over 500 million IP phones, media gateways, and testing tools, VQmon has proven its widespread utility. It operates efficiently and scales remarkably, requiring only a minuscule fraction of a microprocessor's resources to monitor individual voice or video streams. Furthermore, it can handle substantial quantities of streams on multicore servers, processing more than 2 million packets for each core. This adaptability allows VQmon to function seamlessly across diverse operating systems and processor architectures, making it a versatile choice for organizations.

BroadCloud, a global offering by Cisco, allows service providers to deploy a wide range of calling and collaboration applications that are designed for scalability, making them suitable for businesses of any size or industry. With its pay-as-you-go pricing model, Cisco partners can venture into the growing cloud-calling sector with minimal upfront costs and lower risk. The platform supports flexible deployments for cloud-calling solutions, which ensures that they can effectively accommodate various enterprises across different markets. By significantly reducing the time needed to roll out these services, BroadCloud enables Cisco partners to explore new revenue opportunities in less than 90 days. Furthermore, its operational expenditure-focused cost structure helps to minimize capital expenses, thereby easing the transition to unified communications and collaboration solutions. This powerful infrastructure, fully managed and hosted by Cisco, assures users of a secure, dependable, and all-encompassing cloud-calling experience. In addition, BroadCloud equips service providers with the tools necessary to elevate their service offerings and swiftly adapt to the changing demands of the marketplace. Ultimately, it fosters innovation and growth within the sector, making it an invaluable asset for partners.

Integrating robust voice enablement, contact center solutions, productivity tools, and network support can unleash the complete potential of a unified communication suite designed for enterprises. CallTower offers all-encompassing UCaaS turnkey solutions that cater to diverse business needs. Recognizing that your workforce is your most valuable asset, it becomes crucial to adopt effective communication technologies that foster proactive collaboration among team members. With CallTower's innovative Connect portal, which was developed internally, clients can seamlessly navigate and manage rapidly evolving technologies. This unique system empowers users to oversee their services independently, eliminating the need for specialized expertise or external consultants to handle their unified communication solutions. Additionally, this approach not only enhances operational efficiency but also supports a culture of continuous improvement within organizations.

ObserveCTI™ simplifies management by providing your organization with a quality assurance tool that offers selective and smart voice and data recordings without the need for a specialized voice logger. The system organizes and stores all recordings for easy future access, which can be done from your computer, a remote site, the internet, or any touchtone phone. Supervisors have the ability to oversee multiple locations through their computers, allowing for centralized management of audits within the organization. Furthermore, ObserveCTI™ enables contact center supervisors to evaluate agents using a fully integrated auditing feature specifically designed to meet your business's unique criteria. With just a single click, supervisors can simultaneously listen to and analyze recorded calls and screens, streamlining the evaluation process. Once the session is completed, they can provide feedback, save the audit, or forward it to the agent or management for additional review, thus ensuring a thorough assessment. This effective system not only boosts accountability but also significantly enhances the quality of service provided. Moreover, the ease of access and comprehensive review capabilities contribute to continuous improvement and operational efficiency within the workplace.

Embrace the next generation of networking with Infiny, an innovative NaaS platform designed to revolutionize connectivity. Experience unparalleled global interconnectivity through our renowned Network-as-a-Service solution, which facilitates the effortless growth of your worldwide network and voice services according to your needs. Explore the distinctive attributes of Infiny, delivering enhanced transparency and agility to your network and its interconnected environment. Boost your network's potential with advanced orchestration tools that simplify connection management, streamlining operational processes with ease. Witness extraordinary responsiveness as you configure and scale your network on-demand within seconds, creating a flexible and adaptive infrastructure. Stay proactive against obstacles with real-time, actionable insights from sophisticated analytics, allowing for swift troubleshooting and efficient management. Seamlessly establish robust connections and improve user experiences by incorporating Infiny into your current systems, ensuring your network leads in technological advancements. With Infiny, you are not merely adjusting to future trends; you are playing an active role in crafting them for tomorrow's connectivity landscape.

Answer360 offers a diverse range of top-notch telecommunication services specifically designed for small to medium-sized businesses, educational institutions, and mid-sized organizations. Our portfolio features Hosted Voice over IP (VoIP) solutions, unified communication systems, and cloud-based voice applications, all crafted to be effective, reliable, user-friendly, and budget-friendly. We seamlessly combine your communication systems and services into a single, integrated solution! Leading the charge in improving operational communication within the complexities of modern business, Answer360 has a clear mission: to empower companies to make informed decisions and efficiently handle their vital communication workflows. By employing innovative strategies, Answer360 enhances connectivity while simultaneously cutting costs and boosting productivity, all underpinned by our dependable cloud storage services. Designed to be scalable and future-ready, Answer360 customizes its offerings to align with your distinct business needs, ensuring an ideal match for your requirements. With a strong focus on innovation and operational efficiency, we strive to redefine how organizations communicate and function, ultimately paving the way for greater success and collaboration. Our dedication to transforming communication practices sets us apart in a competitive landscape.

Transforming communication and collaboration through digital means is crucial for contemporary businesses. AudioCodes has introduced the Software-Defined Voice Network (SDvN) by leveraging Software-Defined Networking (SDN) principles, offering a versatile solution specifically designed for large enterprises embarking on their digital transformation journey. This cutting-edge framework enhances voice network management and optimizes call routing efficiency by dismantling communication barriers, integrating seamlessly with SIP trunk services, and utilizing the corporate IP network for enhanced call handling. The solution features AudioCodes' session border controllers (SBCs) along with an array of tools for global call routing, policy management, user oversight, and voice network administration, which together create a unified network that effortlessly connects both on-premises and cloud-based communication systems. Additionally, SDvN empowers organizations to upgrade their communication infrastructures without the need to discard existing platforms, thereby facilitating a more seamless transition into the evolving landscape of business communications. This adaptability not only aids in future-proofing their communication strategies but also supports improved collaboration across teams and departments.

Unified Office, Inc. is recognized as a leading provider of SDN-based Hybrid Cloud solutions, effectively merging on-premise, private, and public cloud technologies to deliver managed Voice-over-IP and Unified Communications services specifically designed for Small and Medium-sized Businesses (SMBs). Our Total Connect Now℠ service framework is carefully constructed to guarantee outstanding experience quality and reliable availability, leveraging state-of-the-art extensible business VoIP communications technology alongside a cloud-based infrastructure to enhance productivity among SMB teams. This groundbreaking approach is rooted in our team's vast expertise amassed over many years in the telecommunications service provider industry and the expansive enterprise data networking domain. As a reputable business VoIP provider, we have not only established protocols and developed adaptable products but have also executed, deployed, and provided support for carrier-grade equipment within numerous large-scale converged networks worldwide. Our mission is anchored in the values of quality, reliability, innovation, and customer support, which direct our operations and dedication to outstanding service. We remain committed to continuously evolving alongside our clients' changing demands, empowering them to maintain a competitive edge in their respective markets. Additionally, our focus on innovation ensures that we are always at the forefront of technological advancements, ready to implement solutions that drive success for our partners.

For optimal voice quality, messaging capabilities, and additional features, it's crucial to select an API provider that operates its own nationwide network. By doing so, you can remove intermediaries, reduce expenses, enhance your control, and develop the application that your customers truly desire. While this idea is not novel, you will require a partner to help you achieve the scale you are capable of reaching. Bandwidth is the solution that can assist you in unlocking your full potential, whether you aim to launch your own carrier or build a customized solution tailored to your needs. With the right collaboration, the possibilities for innovation and growth are limitless.

VoipNow is a comprehensive Cloud communications solution that offers essential features for service providers and organizations, including a powerful enterprise PBX system, voice and video capabilities, presence management, instant messaging, and conferencing tools. This platform ensures seamless communication and collaboration within businesses of all sizes.

4Voice’s team of telecommunications experts thoroughly assesses all facets of your voice communication needs to deliver a customized solution that fits your business's financial constraints, bandwidth requirements, and strategic goals. They ensure exceptional service and offer personalized training, guaranteeing a smooth implementation process with zero downtime, which enables your organization to focus on its core activities. Whether you are making calls from a home office, various branch locations, or while telecommuting, your voice communications are securely handled, providing a cloud service that remains efficient, clear, and reliable. By choosing 4Voice’s cloud phone services, businesses could see a reduction in their phone costs of up to 50%. Furthermore, with 4Voice, you gain access to a unified infrastructure that accommodates both voice and internet data, including local, domestic, long-distance, toll-free, and eFax services, all conveniently packaged at an economical rate. This all-encompassing strategy not only streamlines communication but significantly boosts productivity throughout your organization. Embracing 4Voice’s solutions empowers businesses to enhance their operational efficiency while enjoying substantial cost savings.

Our voice platform presents a wide-ranging selection of products and services aimed at streamlining various business operations while maximizing the advantages of cloud telephony. Discover the full potential of cloud telephony as you consolidate all your communication needs into a single, accessible solution. This approach allows your customers to connect with you easily, promoting your business growth on a global level. YakoVoice features a strong cloud infrastructure spanning multiple regions, ensuring consistent availability and dependability. The entire system is carefully designed and thoroughly tested to deliver peak performance. Should an unforeseen outage occur in any area, our robust cloud infrastructure plays a vital role in managing failover for each toll-free number, thereby ensuring uninterrupted communication for both your business and your customers. This reliability allows you to focus on expanding your services without worrying about potential disruptions.

TeleSource, in conjunction with its proficient team and the Connect software, presents a comprehensive Asset Management and Reporting Platform that caters to a wide array of technologies such as Cloud Voice, VoIP, IoT, SDWAN, Wireline, Wireless, Mobility, and Inventory Logistics. By utilizing the functionalities of TeleSource Connect and the insights from our Industry Team, we offer customized Asset Management solutions tailored to the unique needs of your organization. Our offerings tackle essential challenges, including bandwidth discovery, technology deployment, project management, and efficient asset capture through a single, integrated database powered by Connect. Moreover, we manage auditing, expense and billing oversight, purchasing, and consolidated billing, guaranteeing seamless operations with the assistance of our 24/7 Technical Assistance Centers that specialize in mobility, wireline, 5G, and IoT solutions. This all-encompassing strategy not only facilitates efficient asset management for clients but also ensures they receive continuous support from our committed team of experts, fostering a robust partnership that enhances operational effectiveness. Ultimately, our goal is to empower organizations to navigate the complexities of technology management with confidence and ease.

Hostcomm is a cutting-edge hybrid intelligence platform combining AI-driven automation and human expertise to revolutionize customer service across multiple communication channels. It features advanced multi-modal AI agents capable of handling voice, video, chat, and seamless human handoffs, all powered through a secure, no-download WebRTC client that works on any device or browser. The platform’s remote visual assistance technology enables experts to view live customer environments through smartphone cameras, guiding them step-by-step to resolve issues instantly, reducing travel expenses and boosting first-time fix rates. Hostcomm’s AI agents create deeply personalized interactions by leveraging historical customer data, preferences, and past resolutions to deliver natural, efficient conversations that improve satisfaction and loyalty. Easy integration via modern APIs allows businesses to embed Hostcomm’s tools into their existing systems with minimal coding effort, accelerating adoption and scaling. With over two decades of expertise, Hostcomm’s solutions cut customer interaction costs by up to 80% while enhancing service quality and operational efficiency. Trusted by major clients in sectors such as social housing, utilities, energy management, and charities, Hostcomm drives measurable cost savings and environmental benefits by reducing unnecessary site visits. Its cloud-based infrastructure supports global operations with reliable, scalable performance. Hostcomm also offers comprehensive analytics and reporting to monitor service effectiveness and identify improvement areas. Overall, Hostcomm empowers organizations to deliver exceptional, cost-effective customer service powered by intelligent automation and visual collaboration.

Softdial Contact Center™ represents Sytel’s premier collection of comprehensive contact center software and services. It effectively supports over 50,000 customers across more than 50 nations. The platform’s powerful APIs are designed for customization, adaptation, and white-labeling to align with diverse business requirements. SCC efficiently oversees all communication mediums, such as voice calls, chats, emails, and messaging, seamlessly integrating and managing interactions among agents, queues, and campaigns through its Automatic Session Distributor. This versatility ensures that businesses can maintain optimal communication flow and enhance customer engagement across various platforms.