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Ratings and Reviews 0 Ratings
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What is Peeredge Enterprise Platform?
The Peeredge Enterprise Platform, created by 46 Labs, emerges as the premier global solution for voice management in the business sector, facilitating a seamless shift from legacy systems to cutting-edge technology. This platform guarantees extensive security, covering users, cloud services, and wireline connections while also offering streamlined number management features. It incorporates a globally distributed session border controller that enables comprehensive management and monitoring of all international voice traffic through a single interface. With strong fraud prevention protocols and sophisticated filtering capabilities, users gain access to near real-time analytics and reporting. In addition, the platform accommodates the integration of unified communications applications and provides RESTful APIs, alongside certification for Microsoft Teams, ensuring it works well with widely-used collaboration tools. As a result, the Peeredge Enterprise Platform not only empowers businesses to optimize their voice management strategies but also fosters greater efficiency and security in their communications. Ultimately, this innovative solution stands as an essential resource for organizations aiming to stay ahead in an increasingly competitive landscape.
What is Hostcomm?
Hostcomm is a cutting-edge hybrid intelligence platform combining AI-driven automation and human expertise to revolutionize customer service across multiple communication channels. It features advanced multi-modal AI agents capable of handling voice, video, chat, and seamless human handoffs, all powered through a secure, no-download WebRTC client that works on any device or browser. The platform’s remote visual assistance technology enables experts to view live customer environments through smartphone cameras, guiding them step-by-step to resolve issues instantly, reducing travel expenses and boosting first-time fix rates. Hostcomm’s AI agents create deeply personalized interactions by leveraging historical customer data, preferences, and past resolutions to deliver natural, efficient conversations that improve satisfaction and loyalty. Easy integration via modern APIs allows businesses to embed Hostcomm’s tools into their existing systems with minimal coding effort, accelerating adoption and scaling. With over two decades of expertise, Hostcomm’s solutions cut customer interaction costs by up to 80% while enhancing service quality and operational efficiency. Trusted by major clients in sectors such as social housing, utilities, energy management, and charities, Hostcomm drives measurable cost savings and environmental benefits by reducing unnecessary site visits. Its cloud-based infrastructure supports global operations with reliable, scalable performance. Hostcomm also offers comprehensive analytics and reporting to monitor service effectiveness and identify improvement areas. Overall, Hostcomm empowers organizations to deliver exceptional, cost-effective customer service powered by intelligent automation and visual collaboration.
Media
No images available
Integrations Supported
Microsoft Teams
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
£45/month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
46 Labs
Date Founded
2012
Company Location
United States
Company Website
www.46labs.com/enterprise
Company Facts
Organization Name
Hostcomm
Date Founded
2004
Company Location
United Kingdom & USA
Company Website
www.hostcomm.co.uk
Categories and Features
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
SIP Trunk
Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration