ROLLER Reviews

The year and a half I have been using roller has been great. It makes my work experience run smoother with no trouble. I recommend any business that wants their things to go in an orderly and timely manner to choose roller.

This system is very helpful to use. It is very organized and effective. Very useful when we have to use it in a rush.

I think there should be a quicker way to reach the calendar but other than that, I have no complaints.

I wanted to take a moment to commend your outstanding customer service. Megan, Marko, Jamie, Kevin, Mason and their team went above and beyond to assist us with onboarding, and their professionalism, patience, and attention to detail made all the difference. It's rare to encounter such thoughtful and helpful service, and I truly appreciate the effort that was made to ensure my experience was positive. Thank you for having such a dedicated team!

Quick response from the team and very helpful!
Process was very smooth and easy, Kevin was amazing on the day we went live, we had problems with the internet but he managed to get us live with hotspot and made sure everything was running smoothly.

Nothing that I can think of, it took us 6 weeks for the transition but I guess it was due to the holidays.

Great visuals. Payment button should not pop up despite invoice payments completed each month and not credit card due to security concerns.

Visual layout is designed perfectly with easy step by step. Helps younger generation to learn fast.

Payment button always visible when changing screen

It's great! I recommend it to any business who needs a new pos as it come with great ease. When cashing out, it makes it simple to count how much money you really have

I think roller is an amazing pos. There haven't been many troubles after everyone got used to how it runs and everything is easy to find.

There are not many things not to like! The design is beautiful and navigation is very simple

Roller is a very advanced booking software, which is easy to use and considers the needs of businesses. It would be even better if it introduced dynamic pricing.

Roller is very easy to use and is a very competent booking software with a lot of excellent features.

The support is lacking- often we are ourselves know more than the support team.

I seriously recommend all companies to use ROLLER using this since starting at my company to track sales and how much money is made in the day has made my job so much easier.

I have used ROLLER for just over a year at my work place and it’s made work that more productive it’s simple and efficient.

I can’t find a fault in all honesty my years of working at companies that use the same kind of software this has been the most reliable.

So smooth specially when I have a lot of Customers i can punch like a blast. Totally underrated love it.

I like the most how updated the system is, and how fast it is in terms of Punching totally recommended.

Sometimes it's not connecting you need to press the roller connect.

Overall a fantastic all-in-one booking system that is perfect for parks, FECs and activity centres that have a variety of products and upsells including Food & Beverage options.

A booking system that is already excellent and whose team is constantly adding more and more improvements and upgrades.

Great support team who quickly deals with questions or queries as well as fixes where required.
The onboarding process was excellent with helpful 1 on 1 advice
Feature led with constant updates that bring in both things that we wanted and things we didn't know we did.

Settings can sometimes be cumbersome to set and just require repetition to learn the nooks and crannies of what makes what tick.
Compared to other systems, the monthly fees can be on the pricey side, however, the card processing fees make up for this. On face value, it can feel hefty which may put off interested companies.

I really like the system, it’s easy to use and takes very little training. Once you set up your profiles it makes everything even easier. Wonderful product.

Easy to use, profile dependent, intuitive, seamless, categorized, streamlined, online resources available.

Gets confused with discounts and sometimes requires restarting.

Couldn’t fault it, it is an easy to use system which all staff have quickly learned and loved to use. Very customisable whilst also being visually appealing.

Interface is very user friendly and easy to train staff. Lots of useful support from Roller online with troubleshooting.

Recently discovered the Forms option offered by Roller. Finding it very easy to create new forms, for instance we now use the feature for our parties where our customers simply fill in the form directly via a link, which links with our POS systems , streaming lining our check-in process.

I’m yet to find anything I do not like about Roller, everything is very well thought out and for us, works perfectly.

However, I love it and recommend it for smaller industries with fewer products.
I appreciate the fact that it's easy to use and will love it if it can be made easier to communicate with guests such as the feedback section being more friendly, and so on.

I have been using roller for the past 3years now and will likely use it for a long time. very easy to understand the mode of operations.

Some of the things i have seen in roller is that, it lacks some features compared to some applications that i have used for years.
I will request to have a team in place that will respond to the challenges of users faster and update some features which i will say them upon request.

My experience overall is Roller is a fantastic system to work on and the support I received from Filipe was outstanding during the transition period and afterwards. Any questions I had he was very quick to respond with a solution. Always very professional and friendly, a pleasure to work with.

Roller is by far the best booking system I have used. Very user friendly. Always constant updates and new features which add to a smooth checkout for the customers. Add Ons are great for the extra sales. Creating the style of checkout that works for your business is a great feature and is working very well for our team.

Very little to report here, other than customers can't manage their own booking but this is been released very soon.

Overall, incorporating Roller into our recreational rock climbing centre has been a game-changer. It has streamlined our operations, enhanced the customer experience, and empowered us to make data-driven decisions to drive growth. If you're looking for a comprehensive solution to manage your leisure and entertainment business efficiently, Roller comes highly recommended.

One of the most significant benefits of Roller is its robust booking management system. With customisable booking options, we can effortlessly accommodate various group sizes and time slots. This flexibility has not only improved our scheduling process but has also enhanced customer satisfaction by allowing climbers to easily find suitable slots and book in advance.

Moreover, Roller's integrated waiver system has been a game-changer for us. Instead of the hassle of paper waivers and manual filing, customers can now sign waivers online before arriving at the centre. This not only saves time but also ensures compliance with safety regulations. The ease of access to digital waivers has significantly reduced check-in times, allowing us to focus more on providing a memorable climbing experience.

In addition to its operational benefits, Roller offers robust reporting and analytics tools that provide invaluable insights into our business performance. We can track key metrics such as booking trends, revenue growth, and customer demographics, enabling us to make informed decisions to optimise our services further.

It took some time and effort at first to become acquainted with the platform when implementing Roller. There was a learning curve even with the user-friendly design, especially for staff members who were not as tech-savvy.

From time to time, we have experienced delayed loading times or system crashes on the Roller platform. Even while these problems have only sometimes occurred and have been small, they can nonetheless cause delays in our work during busy times.

My overall experience with ROLLER has been nothing short of exceptional. From its intuitive interface to its robust functionality, ROLLER has consistently exceeded my expectations. Maneuvering through the software is a breeze, thanks to its user-friendly design that prioritizes ease of use without sacrificing efficiency. Whether managing bookings, or processing transactions, ROLLER ensures a seamless experience every step of the way. What truly sets ROLLER apart is its reliability - I've never encountered any issues or glitches while working with it.

ROLLER is exceptionally user-friendly, boasting seamless maneuverability. The software operates swiftly and efficiently, ensuring a smooth experience at every turn.

I have yet to encounter any issues while utilizing its functionalities.

I would and do recommend ROLLER to a lot of the clients I speak with. After using other POS systems ROLLER is in my opinion the leader of the pack!

I’ve been using ROLLER now for a little over 9years in the FEC business. The amount of flexibility Roller has provides when creating products, editing scheduling for check-in times and the value it has added for our guest. With this platform being so user and guest friendly it has tremendously improved our guest experience.

I don’t like that ROLLER isn’t integrated with more time and attendance platforms. I would really love to track my labor in real time but am not able to do so at this time.

Overall best system I've used for waivers and a POS with very easy to use system whenever making changes.

Support has been a lot more helpful lately and features get added regularly to make the system more seamless.

I'd like a way to sort detailed product sales by employee to be able to run individual employee incentives rather than having to count everything manually or use 3rd party software.

As a business owner I have been using the Roller system for years and just love it. Online bookings and how the system manages this plus all the extra additions and prompts you can add to your checkout carts and point of sale really help drive my business’s revenue. Great work Roller.

Roller POS and Venue manager are extremely user friendly and non complicated. It’s a very trainable system as well for my business team.

That they do not have a “cash out” system available through Roller payments.

Overall it’s been a positive change switching to roller and it’s friendly and easy of use interface has helped staff.

Clearly displays all product infos and sun category’s as required. With pictures and labels and it’s easy to filter through all products types.

Nothing at the moment it’s been very positive experience.

I would recommend Roller to a friend and be able to successfully help them get everything situated to properly integrate Roller into their facility! I do not plan to move away from Roller!

I enjoy being able to easily track events, memberships, capacity, revenue, and reports all in one software! Once you are familiar with the software, using it daily is very efficient!

I believe that there are some features that should be developed already that are very useful that do not seem to be developed.

Very flexible and the updates are very welcome (when they work properly) and it makes life easier working at the trampoline parks I've worked at with this system.

It is very easy for training and easy to pick up. The back end is easily one of the highlights when it comes to using Roller. Fixes roll out very quickly, but support can be tedious to work with.

Customer Support does not understand their own system and constantly says to "clear the cache" which has become a running joke any time we have an issue with Roller.