ServiceNow Integrations

ClusterControl serves as a versatile orchestration platform for managing hybrid database operations across various cloud environments, supporting a range of databases such as MongoDB, Elasticsearch, Redis, TimescaleDB, and SQL Server on Linux, in addition to Galera Cluster, PostgreSQL, and MySQL for both cloud and on-premises setups. This platform efficiently manages the complete database lifecycle, encompassing deployment, failover, backup, and more, enabling organizations to adopt a Sovereign DBaaS model with a comprehensive array of database and operations functionalities. Ideal for businesses seeking to conduct extensive, open-source database operations with reliability, ClusterControl liberates users from the constraints typical of conventional DBaaS providers, offering flexibility in environment choice, license stability, and direct database access, ultimately empowering organizations to optimize their database management strategies more effectively.

Unily serves as the core employee experience platform within your digital workplace, enhancing work for all individuals involved. The primary advantages of Unily include the creation of detailed employee profiles that connect seamlessly with Azure Active Directory, fostering a sense of identity among all staff members. Additionally, it promotes engagement by offering enterprise social networking capabilities accessible on both desktop and mobile platforms. Moreover, productivity is boosted as it consolidates access to various applications and resources within the digital workplace, enabling users to customize their menus according to personal preferences. Ultimately, Unily transforms the way employees interact and work together, leading to a more collaborative environment.

Boost your helpdesk productivity and enhance ticket resolution success with Goverlan Reach, a client management tool specifically designed for medium to large enterprises. This software discreetly functions in the background, empowering users to provide remote IT assistance, carry out administrative duties, and manage IT operations with ease. With a solid history of performance, Goverlan Reach is trusted by 13,000 clients who collectively oversee more than 3 million devices, highlighting its industry reliability. As organizations continue to pivot toward remote solutions, Goverlan Reach emerges as an essential asset for IT teams striving to improve their workflows and efficiency. Its comprehensive features and user-friendly interface make it a preferred choice for those seeking to elevate their IT support capabilities.

A business phone system that functions seamlessly is essential for efficient operations. It should enhance productivity rather than hinder it, enabling remote employees to engage in conversations from a unified platform, regardless of their physical location. With mobile applications designed to replicate the experience of working from the main office, your business communications can travel with you seamlessly. Native AI insights provide valuable context by analyzing caller information, helping you better understand interactions. A user-friendly web portal empowers you to manage users, swap numbers, or create ring groups with ease, allowing real-time adjustments to your system. You can maintain your business numbers through changes in voice providers, whether they're local, toll-free, or international. Integrations with platforms like G Suite and Zendesk enrich your conversations with relevant context. Need to quickly reach out to a prospect? You have the option to send messages via MMS, SMS, or group chat. Additionally, Voice Intelligence technology enables you to focus entirely on your discussions without the distraction of taking notes, ensuring that you capture the essence of each conversation effortlessly. This comprehensive approach to business communication not only streamlines processes but also enhances collaboration among team members.

LogicMonitor stands out as the premier SaaS-based observability platform, fully automated and designed for both enterprise IT and managed service providers. With a focus on cloud-first and hybrid solutions, it equips organizations and service providers with vital insights by offering extensive visibility into various aspects such as networks, cloud environments, applications, servers, and log data, all integrated into a single platform. This fosters enhanced collaboration and efficiency among IT and DevOps teams, while ensuring a secure and intelligently automated environment. By delivering comprehensive end-to-end observability for enterprise operations, LogicMonitor bridges the gap between developers and users, aligns customer experiences with cloud services, connects infrastructure with applications, and transforms business insights into immediate actions. This not only maximizes uptime and improves the user experience but also enables businesses to anticipate future challenges, empowering them to advance confidently and without hesitation. As the digital landscape evolves, maintaining such a robust observability framework becomes essential for sustained success.

Software that streamlines IT management across Windows, macOS, and Linux systems. The Miradore Management Suite is tailored for overseeing various IT landscapes, encompassing desktops, laptops, and servers. This suite effortlessly merges the management functions of multiple hardware and software environments into a cohesive system that accommodates Windows, macOS, and Linux platforms. By incorporating Miradore into a client’s operations, users can establish automated workflows that generate reports, resolve issues, and deliver instant value while enhancing overall productivity. Additionally, its user-friendly interface ensures that IT professionals can easily navigate through the complexities of device management.

Workato serves as the essential platform for modern enterprises that need to keep pace with rapid changes. It stands out as the sole AI-driven middleware solution that enables both IT departments and business teams to seamlessly integrate their applications and streamline intricate business processes. Our goal is to empower organizations to automate and integrate their applications and workflows at least ten times quicker than conventional tools while also significantly reducing costs to a fraction of those traditional methods. Integration plays a vital role as a universal technology, adaptable to diverse IT settings. Notably, we are the only technology provider backed by all three top SaaS companies: Salesforce, Workday, and ServiceNow. Our platform is relied upon by some of the most esteemed brands in the world, as well as the fastest-growing innovators in various fields. Customers frequently regard us as one of the finest companies to partner with, highlighting our commitment to excellence and innovation in business automation. This level of trust not only underscores our reputation but also motivates us to continually enhance our services and solutions.

ScreenMeet provides a comprehensive range of secure, web-based tools for remote assistance and screen sharing, aimed at improving customer service and IT support. Its features include remote desktop access, live audio and video support, co-browsing, and asynchronous screen recording, enabling agents to provide seamless assistance to both customers and employees. Additionally, it seamlessly integrates with leading ITSM, CRM, and contact center platforms such as ServiceNow, Salesforce, and Microsoft Dynamics 365, ensuring a cohesive support experience. Tailored for large enterprises, ScreenMeet prioritizes security, scalability, and flexibility, making it an excellent choice for businesses looking to enhance support efficiency and boost customer satisfaction. By leveraging these tools, organizations can create a more connected and responsive service environment.

CoreStack is a multicloud governance solution powered by artificial intelligence that enables organizations to swiftly establish Continuous and Autonomous Cloud Governance on a large scale. By implementing CoreStack, businesses can realize substantial benefits, such as cutting cloud expenses by 40% and boosting operational efficiency by 50%, all while effectively managing their operational and security protocols. With a commitment to ensuring complete compliance with essential standards like ISO, FedRAMP, and NIST, CoreStack serves a diverse range of global clients, including major players in the financial, healthcare, education, telecommunications, technology, and government sectors. Recognized as an IDC Innovator for Cloud Management Solutions, CoreStack has also earned its place in the Gartner Magic Quadrant for Cloud Management Platforms in 2020. Furthermore, CoreStack is distinguished as a Microsoft Azure Gold & Co-sell Partner as well as an Advanced Technology Partner with Amazon AWS, showcasing its strong industry ties and expertise. The platform continues to innovate and adapt, reinforcing its position as a leader in cloud governance solutions.

The iorad Tutorial Builder equips users around the world with the ability to create highly effective tutorials and distribute them at an impressive speed. To begin, users can simply open the web or desktop application, engage in their typical online activities, and observe as it automatically crafts a customized learning experience in just a few minutes. Although visualizing processes can be a lengthy task, the Tutorial Builder simplifies this challenge by tracking your on-screen activities and techniques. After completing your task, it provides a variety of engaging customization options to enhance your tutorial. While we enjoy a good scavenger hunt, nobody wants to waste time searching for content. No one likes spending valuable moments digging through files or dealing with extensive upload times, which is why the Tutorial Builder is cloud-based. This feature enables users to effortlessly share their content from any location, making the process as swift as a click. With this cutting-edge tool, the creation and distribution of tutorials has reached unprecedented levels of efficiency and ease of use, making it an essential resource for anyone looking to educate others.

AKIPS offers a robust, highly scalable, and secure on-premises network monitoring solution that caters to the enterprise sector while supporting multiple vendors. The AKIPS Network Monitor stands out with its extensive features, scalability, and the ability to provide insights into crucial real-time and historical performance metrics and logs, spanning from the core of the data center to the end user. This advanced system empowers network engineers to take a proactive approach, enabling them to identify, analyze, and resolve issues before they escalate into disruptions that could impact business operations. Furthermore, with its comprehensive visibility, AKIPS ensures that organizations can maintain optimal network performance and reliability.

7SIGNAL offers a cloud-centric Wireless Network Monitoring solution tailored for businesses that rely on Wi-Fi for their operations. This platform provides ongoing surveillance of the wireless network to identify performance issues, ensuring maximum uptime, seamless device connectivity, and enhanced network return on investment. Uniquely, 7SIGNAL conducts its monitoring from the network's edge rather than from the central infrastructure. The platform features a patented component known as Sapphire Eye, which serves as a cutting-edge Wi-Fi sensor. These hardware sensors are deployed on-site and are specifically engineered to facilitate remote monitoring of wireless network quality through cloud-based technology. Additionally, 7SIGNAL boasts another patented offering called Mobile Eye, a Software as a Service (SaaS) application. Installed directly on the user's wireless device, Mobile Eye empowers organizations to continuously track the performance of their wireless network right from the endpoint, providing valuable insights and enhancing overall network management. This dual approach of monitoring from both the edge and the endpoint ensures comprehensive oversight of the wireless environment.

Datameer serves as the essential data solution for examining, preparing, visualizing, and organizing insights from Snowflake. It facilitates everything from analyzing unprocessed datasets to influencing strategic business choices, making it a comprehensive tool for all data-related needs.

ClicData stands out as the pioneering fully cloud-based software for Business Intelligence and data management. Its data warehouse simplifies the process of integrating, transforming, and consolidating information from diverse sources. Users can design engaging dashboards that automatically update and can be shared with managers, teams, or clients in various formats. Options for sharing include scheduled email deliveries, exports, or dynamic dashboards through LiveLinks. Additionally, ClicData streamlines all processes by automating data connections, refreshes, management tasks, and scheduling routines, enhancing efficiency and productivity. This level of automation allows users to focus more on analysis rather than manual data handling.

NorthStar empowers organizations to seamlessly integrate threat intelligence and business insights, facilitating a risk-oriented strategy for their vulnerability management initiatives. The platform streamlines the gathering, standardization, unification, and analysis of data related to threats, assets, software, and vulnerabilities. By utilizing a clear scoring system, NorthStar eliminates the cumbersome and manual task of determining the priority for addressing vulnerabilities, thus enhancing overall efficiency. This innovative approach not only saves time but also ensures that resources are allocated effectively to mitigate risks.

WipeDrive is a solution designed for individuals, corporations, and government entities to securely and definitively eliminate data from hard drives, removable media, mobile gadgets, and various storage devices. It offers an economical and safe method for disposing of and recycling computer storage. As a pioneer in secure data erasure, WipeDrive stands out as the industry leader in data destruction services worldwide. Additionally, its user-friendly interface makes the process accessible to a wide range of users, ensuring that sensitive information is thoroughly protected.

Axonius empowers IT and security teams to effectively manage complexity by serving as a definitive repository for their entire digital infrastructure. By offering a detailed insight into all assets, such as devices, identities, software, SaaS applications, vulnerabilities, and security measures, clients can proactively address threats, assess risks, reduce response times to incidents, automate processes, and guide strategic business decisions, all while minimizing the burden of repetitive manual work. This capability not only streamlines operations but also enhances overall security posture.

For modern digital-first enterprises, ensuring service quality is a crucial objective and has evolved into an essential element of their business applications. The increasing complexity of these applications, driven by advancements in 5G technology, edge computing, and containerized cloud-native systems, necessitates effective solutions. RDAF plays a vital role by integrating various data sources and identifying root causes through dynamic AI and machine learning pipelines. Subsequently, it employs intelligent automation to address issues efficiently. Companies that rely on data should carefully consider the evaluation, assessment, and implementation of RDAF to accelerate innovation, shorten the time to realize value, adhere to service level agreements, and enhance overall customer experiences, ultimately positioning themselves for success in a competitive landscape. By leveraging RDAF, organizations can not only improve their operational efficiency but also foster a culture of continuous improvement and responsiveness to market demands.

Cognigy.AI is a sophisticated conversational AI platform tailored for enterprises, aimed at automating customer interactions across multiple channels, such as voice and chat. By utilizing cutting-edge natural language understanding (NLU) and large language models (LLMs), it allows companies to develop smart AI agents that engage in personalized, human-like dialogues. The platform's strong integration features enable it to connect effortlessly with existing contact center and CRM systems, thereby enhancing the orchestration of customer experiences. Additionally, Cognigy.AI introduces Agentic AI, which features autonomous, goal-driven agents capable of independent thought, adaptation, and collaboration with both AI and human agents, effectively managing intricate queries with agility and accuracy. This all-encompassing solution not only facilitates the streamlining of customer service operations but also boosts engagement levels and increases efficiency in addressing customer inquiries, ultimately transforming the way businesses interact with their clients. With its innovative tools and capabilities, Cognigy.AI positions organizations to thrive in the competitive landscape of customer service.

Elevate your approach to asset management by transforming complexity into actionable capability. Our cyber asset analysis platform equips security teams with comprehensive insight into their assets, contextual information, and the risks inherent to their attack surface. With JupiterOne, organizations can shift from the challenges of asset visibility to harnessing it as a powerful advantage. This transition not only enhances security posture but also fosters a proactive approach to managing vulnerabilities.

Apizee delivers an all-encompassing remote visual assistance platform designed to enhance customer support and increase operational efficiency through real-time video interactions. This innovative solution enables businesses to tackle customer issues instantly via video calls, allowing for quicker and more accurate resolutions without the need for physical presence. The platform is specifically designed to cater to a variety of industries, such as insurance, retail, healthcare, and field services, helping organizations reduce travel expenses, expedite diagnostics, and improve customer satisfaction. Additionally, Apizee's secure and user-friendly tools seamlessly integrate into telehealth and customer support workflows, empowering companies to cultivate strong relationships with their clients. By adopting this cutting-edge approach, organizations can not only streamline their operations but also create a more interactive and satisfying customer experience. Ultimately, Apizee stands out as a pivotal solution for businesses seeking to adapt to the evolving needs of their customers in a digitally connected world.

ONEiO is a cloud-based integration platform designed to connect people, workflows, and applications, making collaboration simple while removing the usual challenges that come with integrations. It offers various usage models, including a fully functional service, a self-service approach, or a combination of both, providing the adaptability to meet your particular needs. Spending time on transferring tickets and duplicating information across different systems can severely limit your resource efficiency. Frequently, the necessity for large-scale integrations and automation projects, along with the maintenance of existing connections, leads to your needs being ignored or pushed to the back burner. Though there are many routes to achieve your objectives, navigating these options can be daunting without the right support. You have the capability to set parameters that determine the data shared between different systems, ensuring you only receive the information that is essential for your operations. Our automated rule robot generates these integrations to perfectly match your unique requirements. Furthermore, a wide array of endpoint types is provided to enable interaction with the APIs of well-known ITSM tools, ensuring smooth data access and updates. By doing so, ONEiO enhances your workflow efficiency, allowing you to concentrate on your core priorities and tasks. In essence, it empowers organizations to optimize their processes and eliminate unnecessary complexities.

By the year 2020, over 170 organizations spanning 31 nations and 44 different sectors were leveraging Prolaborate for effective sharing of architectural information. For more than ten years, Enterprise Architect has been the preferred tool for architects and modeling professionals globally, boasting a user base of over one million individuals. In contrast, Prolaborate is rapidly emerging as an indispensable resource for those utilizing Sparx tools. The primary aim of Prolaborate is to empower business stakeholders to make informed decisions more swiftly by ensuring they have access to the right information precisely when they need it. Sparx Systems Prolaborate allows users to share insights regarding their enterprise architecture models and easily engage stakeholders in the process. Furthermore, it enables the publication of content within knowledge management platforms such as Confluence or SharePoint. Collaboration is enhanced through discussions and reviews that include both EA professionals and business users who may not have an EA background. Additionally, it offers integration capabilities with platforms like Jira and Azure DevOps, facilitating seamless project management. Lastly, Prolaborate enhances the visualization of model data through engaging dynamic charts and visual representations, aiding in clearer communication and understanding.

Split's Feature Data Platform™ empowers you to operate swiftly while maintaining stability. You can establish feature flags and deploy them securely into production environments. This allows you to manage visibility for various features based on user segments and timing. By linking each flag to contextual data, you can assess whether the features you deploy enhance user experience or lead to negative outcomes, enabling prompt decision-making. Additionally, you can conduct feature experiments, like A/B testing, without hindering your workflow. Split is committed to feature management, offering expert support, online courses for continuous learning, and fostering a developer-centric culture that prioritizes customer needs. By utilizing Split, you can enhance productivity, minimize mean time to recovery (MTTR), and energize your development team without causing burnout. Consider signing up for a free account, arranging a demonstration for deeper insights, or reaching out to us with any inquiries you may have. Your journey towards streamlined feature management can start today.

Omnium Lite stands out as a sophisticated automation solution tailored for the oversight of DevOps and testing environments, allowing users to efficiently capture, organize, analyze scheduling trends, and produce reports on all non-production and testing IT landscapes. This innovative tool tackles the complexities associated with booking, scheduling, and managing different environments, including those for testing, development, and performance load, thus removing the need for cumbersome spreadsheets and subpar alternatives. With Omnium Lite, deployment and build version data are continuously synchronized across testing, development, and pre-production settings, accomplished either through the tool itself or its integration with deployment APIs. Furthermore, upon assigning an environment, the system automatically generates Test Environment Hand Over Reports, while users can swiftly request environments in just a few seconds, thereby significantly optimizing the entire workflow. In addition, Omnium Lite fosters better teamwork by creating a unified platform for managing environments, guaranteeing that all team members have immediate access to the most up-to-date information, which ultimately contributes to a more efficient and effective development process. This centralization aids in reducing miscommunication and enhances overall productivity across various teams involved in the project.

Utilizing advanced nation-state-level technology, identify every vulnerability present in your organization. CyCognito's Global Bot Network employs techniques similar to those of attackers to systematically scan, identify, and classify billions of digital assets worldwide without any need for setup or manual input. Unearth the previously hidden threats. The Discovery Engine leverages graph data modeling to comprehensively map out your entire attack surface. With this tool, you gain a detailed understanding of each asset that may be accessible to an attacker, along with their connections to your business and their specific nature. The sophisticated risk-detection algorithms within CyCognito's attack simulator evaluate risks for each asset and pinpoint potential attack pathways. This process is designed to have no impact on business operations and operates without the need for any configuration or whitelisting. Additionally, CyCognito assigns a threat score to each vulnerability based on its appeal to attackers and its potential consequences for the organization, significantly narrowing down the apparent attack vectors to only a select few. By employing such a thorough approach, organizations can bolster their defenses against emerging threats effectively.

Thundra empowers application teams to build, troubleshoot, test, and oversee contemporary microservices in cloud environments. By providing a comprehensive platform that integrates automated instrumentation, cloud application debugging, and test optimization, Thundra removes the necessity for various tools across both pre-production and production stages. The company features two key products: Thundra Foresight, designed to assist in monitoring and resolving issues within your CI workflows and tests, and Thundra APM, which specializes in application performance monitoring for serverless architectures and containerized applications. Additionally, this unified approach streamlines the development process, enhancing team productivity and efficiency.

For businesses leveraging a contemporary, multi-cloud environment to enhance their SaaS customer experience, Yotascale offers dynamic cloud cost management characterized by exceptional insights, precision, and rapid implementation, enabling reductions in cloud expenses by as much as 50%. In contrast to earlier solutions that often prove difficult to navigate and configure, failing to provide timely and proactive insights, Yotascale consistently delivers tangible benefits from the outset and continues to provide value daily by empowering the right stakeholders to make informed decisions promptly, thus managing cloud expenses effectively. Yotascale simplifies the process for teams to take control of their cloud financials through highly accurate, 95% precise cost allocation that aligns with existing business practices; comprehensive support for various multi-cloud platforms and container technologies (spanning Kubernetes, ECS, AKS, and more); along with actionable, scenario-driven recommendations tailored to applications, services, and workloads, making the task of optimizing cloud expenditures straightforward, efficient, and predictable. This approach not only enhances cost efficiency but also fosters a culture of accountability within teams, ensuring that cloud spending aligns with strategic objectives and financial goals.

Vulcan Cyber is revolutionizing the approach businesses take to minimize cyber risks through effective orchestration of vulnerability remediation. Our platform empowers IT security teams to transcend traditional vulnerability management, enabling them to achieve tangible outcomes in vulnerability mitigation. By integrating vulnerability and asset data with threat intelligence and adjustable risk parameters, we offer insights that prioritize vulnerabilities based on risk. But our capabilities extend even further. Vulcan's remediation intelligence pinpoints the vulnerabilities that matter most to your organization, linking them with the appropriate fixes and remedies to effectively address them. Following this, Vulcan orchestrates and evaluates the entire process, which encompasses integration with DevSecOps, patch management, configuration management, and cloud security tools, teams, and operations. With the ability to oversee the complete vulnerability remediation journey from scanning to resolution, Vulcan Cyber stands out as a leader in the field, ensuring comprehensive protection for businesses against cyber threats. Our commitment to continuous improvement means we are always looking for innovative ways to refine and enhance our services.

Alexa Smart Properties by Amazon empowers various sectors to improve their offerings through voice experiences powered by Alexa. Tailored for extensive implementations, this platform includes unique features that cater to senior living, hospitality, and healthcare, enabling users to effortlessly manage their surroundings. With its user-friendly management tools and robust analytics capabilities, Alexa Smart Properties aids in optimizing operations and enhancing overall efficiency, leading to improved experiences for users. Additionally, the platform offers secure, customizable integrations that allow properties to remain at the forefront of innovation while ensuring outstanding service for both guests and residents. Ultimately, this technology transforms how properties interact with their environment, making everyday tasks more convenient and efficient.

Open Content Platform (OCP) serves as an open-source platform for IT discovery and integration, offering its services at no cost. This platform facilitates the discovery, integration, modeling, and execution of solutions within data centers. With its micro-service core framework, OCP enables horizontal scaling at the process level. Designed with developers in mind, it boasts full extensibility and incorporates elements from the open-source community, simplifying product complexity significantly. The approach to dynamic discovery distinguishes it from other IT Service Management (ITSM) vendors. Moreover, the data-driven modeling approach ensures that Applications and Services remain up-to-date, enhancing their usability for downstream processes such as service-aware monitoring. Overall, OCP provides a robust solution that integrates seamlessly with existing infrastructures while promoting efficiency and innovation.

Comprehensive SaaS Test Management Solution for Optimizing ERP Quality Processes Panaya Change Intelligence offers a cloud-based testing management platform designed for validating business processes effectively. By streamlining test cycles, it can cut testing time by as much as 50% and guarantees the absence of defects post-launch. Users gain immediate insights into various test cycles, extensive testing initiatives, and user acceptance testing (UAT) campaigns. The platform promotes uniformity in testing practices, encouraging both IT personnel and business stakeholders to utilize a shared testing approach. Additionally, it features an automated migration system that can transfer existing test scenarios from formats like MS Excel and Word within just 48 hours, facilitating a swift onboarding experience. This ensures that teams can quickly adapt to the new system without losing valuable time.

Ilert provides an all-encompassing solution for IT alert management, on-call scheduling, and incident communication, which empowers DevOps teams to respond to incidents more effectively. The platform seamlessly integrates with a variety of monitoring solutions, augmenting their functionality through reliable alert notifications, streamlined on-call schedules, automated escalation protocols, and specialized status pages. Originating from Germany, ilert is solely hosted by cloud service providers that operate data centers located within Europe. Moreover, it complies with GDPR standards and is certified under ISO 27001, guaranteeing a superior level of data protection and security. This unwavering commitment to regulatory compliance underscores ilert's focus on delivering a reliable service to its users, ultimately fostering trust and confidence in its capabilities. By prioritizing both functionality and security, ilert positions itself as an essential tool for modern IT teams.

Our SaaS platform features a unified dashboard that delivers immediate, actionable insights across various sectors, including compliance, security, and cost management, among others. The solution is designed for easy deployment and intuitive use, offering flexibility akin to that of the cloud itself. With our software, you can effortlessly incorporate cloud operations into your current workflows and collaborate effectively with your existing personnel. OpsCompass performs automated scans of your cloud environment and produces a "Company Compliance Score," which reflects the compliance status of resources based on relevant frameworks. This valuable score enables your team to gain real-time visibility and equips them with the necessary tools to maintain heightened security, compliance, and cost-effectiveness in multi-cloud settings. Additionally, OpsCompass continuously monitors all activities within your cloud environment and tracks any changes over time, ensuring that your operations remain optimized and transparent. By leveraging these features, organizations can proactively address potential risks and enhance their overall cloud management strategy.

CruzOC serves as a versatile network management and IT operations platform that accommodates multiple vendors while being scalable for diverse needs. This user-friendly tool offers powerful features for netops, including automated management capabilities that encompass performance and configuration management, as well as lifecycle management for thousands of vendors. With CruzOC, administrators can streamline data center operations and manage critical resources more effectively. The platform enhances the quality of both network and services, accelerates deployment processes, and reduces operational costs. Ultimately, it delivers a centralized solution for comprehensive and automated problem resolution through a single interface. Additionally, CruzOC includes monitoring and analytics for network health, traffic, logs, and changes, along with automation for compliance and security measures, orchestration, and provisioning tasks. Its automated deployment features, such as auto-deploy, zero-touch provisioning (ZTP), and remote deployment, ensure that installations are seamless. The solution is flexible, offering deployment options both on-premises and in the cloud, catering to various organizational preferences and requirements.

Backup Radar stands out as a frontrunner in the realms of backup oversight, compliance assurance, and detailed reporting. Their innovative software, which automates end-to-end processes, serves as a groundbreaking solution that minimizes data loss while enhancing overall efficiency. Additionally, it provides increased visibility across various backup systems, making management simpler. With the capability to identify and rectify real-time backup issues, users can integrate this tool seamlessly with their preferred MSP platforms, such as RMM and PSA, as well as other productivity applications. The intelligent automation features help optimize workflows and establish consistent policies. Key features include the ability to detect stalled backup jobs through a no-results view, enabling monitoring via customizable dashboards and perspectives within the Backup Radar portal. The software also facilitates the grouping, automatic appending, and closure of tickets, ensuring that users only receive notifications that require action. Furthermore, it generates compliance reports tailored for clients with regulatory needs and offers both monthly and weekly reporting to help track trends in backup errors effectively. This comprehensive suite of tools empowers businesses to maintain robust backup practices while fostering a proactive approach to data management.

Facilitate secure remote access to privileged sessions by consolidating, protecting, and monitoring remote connections that provide privileged entry to critical business systems. This custom solution for privileged session management is specifically crafted for large organizations. To preserve efficiency, it is essential for companies to enable authorized users to connect to crucial systems from any location at any time. Nevertheless, granting such access to remote privileged users poses considerable security and privacy challenges, and conventional methods, including VPNs, frequently lack the necessary flexibility. Modern enterprises need a comprehensive solution that allows seamless access to all components of their infrastructure, whether hosted on public or private clouds, while enforcing stringent access controls, tracking and recording all actions, and providing real-time supervision of every privileged session. With ManageEngine Access Manager Plus, businesses can effectively oversee and protect their privileged session access via a user-friendly web platform. This not only bolsters security but also optimizes operational processes, enabling organizations to function efficiently while upholding rigorous access regulations. Furthermore, this solution empowers businesses to adapt to evolving security demands and maintain an agile approach to remote access management.

The CMDB and asset management solution native to Jira provides a holistic perspective on infrastructure dependencies, facilitating asset management, speeding up incident resolution, and lessening the repercussions of changes. It delivers a graphical depiction of various asset interdependencies, allowing for swift evaluations of their relationships and potential effects. This ease of access guarantees that crucial asset information is readily available whenever and wherever it is required. Mindville's Insight, integrated within Atlassian, equips IT teams with the tools to minimize Mean Time to Recovery (MTTR) by offering clear visibility into impacted services and their connections. By improving context through visualization, teams gain a deeper understanding of any situation—who is involved, what is impacted, when it took place, and where it is situated. Data can be imported seamlessly from cloud service providers, current CMDBs, or through formats such as CSV, JSON, and REST-API. Furthermore, Insight Integration applications can be utilized to easily connect and retrieve data from leading cloud platforms like AWS, Azure, and Google Cloud, ensuring a smooth incorporation of your asset management methods. Consequently, organizations can significantly boost their operational efficiency and agility in managing IT assets, ultimately leading to improved service delivery and customer satisfaction.

Sapling serves as an AI tool designed for customer-oriented departments, seamlessly integrating with messaging platforms and CRMs to help agents craft tailored responses. This innovative platform offers managers valuable conversational insights, enhancing their ability to coach and prepare their teams effectively. With features such as autocomplete, spelling and grammar checks, as well as snippets and text expansion tools, Sapling ensures that communication is both efficient and accurate. Furthermore, its services can be deployed on-premise or in the cloud, catering to various security and privacy needs. The Grammar and Spelling APIs enable the integration of Sapling's advanced language models into bespoke applications and specific use cases. Additionally, the Sapling Suggest feature allows agents to quickly access pertinent answers from a centralized knowledge database, enabling them to respond to customer queries more swiftly by simply clicking on the preferred response. By shifting away from rigid, decision tree-based chatbots, businesses can empower their agents to provide more personalized and effective customer service. This approach not only improves response times but also enhances customer satisfaction, creating a more engaging experience.

ZIF revolutionizes IT Operations by transitioning from a reactive stance to a proactive methodology, which streamlines IT processes effectively. It offers a centralized command interface that gathers data from a wide array of monitoring tools and devices, enhanced by more than 100 plugins. This configuration provides actionable insights into events, significantly reducing infrastructure noise by correlating incidents and minimizing false alarms. Moreover, it assists in quickly pinpointing root causes through the use of infrastructure and application heat maps, thereby expediting issue detection. By leveraging predictive analytics, potential disruptions are anticipated before they escalate into major problems, utilizing both supervised and unsupervised machine learning approaches. The system also records incidents within the IT Service Management (ITSM) tool and ensures that the relevant personnel receive notifications via the Virtual Supervisor. Additionally, it automates repetitive and intricate workflows, which further boosts overall efficiency. The advantages include extensive visibility throughout the enterprise, enhanced operational efficiency due to noise reduction, and the capacity to proactively identify risks based on emerging patterns without needing a Configuration Management Database (CMDB). As a result, organizations can achieve a faster Mean-Time-To-Repair (MTTR) while fortifying their IT infrastructure against potential vulnerabilities. This proactive approach ultimately leads to a more resilient IT environment, allowing for greater adaptability in a rapidly changing technological landscape.

IriusRisk serves as an accessible Threat Modeling platform suitable for both development and operations teams, even those lacking previous security knowledge. Regardless of whether an organization adheres to a specific framework, we accommodate various threat modeling methodologies including STRIDE, TRIKE, OCTAVE, and PASTA. Our platform supports a diverse range of sectors, including financial services, insurance, industrial automation, healthcare, and the private sector. Recognized as a premier solution for threat modeling and secure design within Application Security, IriusRisk collaborates with enterprise clients that include Fortune 500 companies in banking, payments, and technology. The platform equips security and development teams to integrate security measures from the outset, leveraging its robust threat modeling capabilities. By utilizing IriusRisk, teams can initiate threat modeling practices from the ground up or enhance their existing frameworks, leading to increased efficiency in market delivery, improved teamwork between security and development personnel, and a significant reduction in potential security vulnerabilities. Ultimately, IriusRisk is designed to foster a culture of proactive security across all stages of application development.

ThreadFix 3.0 provides a holistic view of the risks linked to applications and their supporting infrastructure, marking a departure from outdated spreadsheets and PDF reports. Tailored for a range of users from Application Security Managers to Chief Information Security Officers, it boosts team productivity while offering advanced reporting functions for upper management. Explore the numerous benefits of ThreadFix, which has earned its reputation as the premier solution for managing application vulnerabilities. It facilitates the automatic aggregation, de-duplication, and correlation of vulnerabilities discovered in both applications and the infrastructure that supports them, integrating data from various commercial and open-source scanning tools. Recognizing existing vulnerabilities is merely the starting point; ThreadFix empowers users to quickly spot trends in vulnerabilities and make informed remediation decisions based on a unified data perspective. While responding to identified vulnerabilities can often be a daunting task, ThreadFix equips users with the necessary tools to simplify this vital process efficiently. By utilizing its extensive features, organizations can significantly bolster their security posture and proactively address potential threats, ensuring they stay ahead in an ever-evolving landscape. Ultimately, ThreadFix becomes an essential ally in maintaining a secure application environment.

Ongoing asset identification, vulnerability assessment, threat monitoring, and continuous discovery are essential for your Internet of Things (IoT) and operational technology (OT) devices. To foster innovation within IoT and OT, it is crucial to implement robust security measures across all devices in these categories. Microsoft Defender for IoT offers a solution that operates at the network level without requiring agents, allowing organizations to deploy it swiftly. This tool is compatible with a wide range of industrial machinery and can seamlessly integrate with Microsoft Sentinel and other security operations center (SOC) tools. It supports deployment in both on-premises settings and Azure-connected environments. The lightweight nature of Microsoft Defender for IoT enables it to provide device-layer security, which is particularly beneficial for new IoT and OT projects. Utilizing passive, agentless network monitoring, this solution generates a thorough inventory and detailed analysis of all IoT and OT assets without disrupting network operations. Furthermore, it can analyze various industrial protocols to extract crucial device information, such as the manufacturer, device type, firmware version, and IP or MAC address, thereby enhancing overall security visibility and management. This comprehensive approach not only safeguards devices but also strengthens organizational resilience against potential threats.

Do not compromise security for convenience; rather, aim to achieve both simultaneously. By automating identity management across various platforms, including web, mobile, and legacy applications, you can effortlessly enhance your team’s capabilities. Improve efficiency through the integration of essential applications with our identity management system, which promotes smooth collaboration among employees, contractors, and customers. Take advantage of pre-built integrations, Single Sign-On options, and straightforward one-click user provisioning, enabling your team to access any application without the need for passwords, while still utilizing multi-factor authentication to bolster security. Ensuring that your workforce has easy access to all applications—whether they are cloud-based, custom-built, or part of an on-premise setup—is crucial. High standards in identity management should not be exclusive to Fortune 500 companies; you can provide top-notch security and accessibility features that protect your business, improve operational efficiency, and save valuable time. When an employee seeks to enter a cloud application, their login will automatically align with our access policies, enhancing a secure digital atmosphere for all users. It’s essential to recognize that security and convenience can work together harmoniously, building a strong foundation for your organization’s identity management needs. By adopting these strategies, you position your organization for greater resilience in an increasingly digital landscape.

Smart-office software designed for managing both rooms and flexible office spaces, available in SaaS, on-premises, or hybrid models, facilitates the booking of rooms or desks around the clock while also enabling the scheduling of audio and video conferences. Users can reserve available resources such as meeting rooms, desks, and parking spots through popular messaging platforms like Exchange, O365, Google, and Lotus, as well as through mobile devices on Android and iOS, or via RoomPad, GroomPad, Instant Booking Portal, and an Outlook plugin. Additionally, the system offers features for managing visitors, hospitality services, and reporting issues, along with digital signage capabilities. This innovative solution supports 13 languages and operates in 45 countries, making it accessible to a diverse range of users. Furthermore, it seamlessly integrates with various IoT sensors and video conferencing systems to enhance overall functionality and user experience.

Troopr’s automated Slack Check-ins provide an effortless solution for connecting with your team, eliminating the need for extra meetings. You have the option to choose from a diverse array of Check-ins specifically designed for standups, retrospectives, mood sharing, planning poker, and various other purposes. All you need to do is select the participants, customize the questions they will receive, and decide on the timing for these prompts. After the Check-ins are conducted, you can review thorough automated reports available both in Slack and online, enabling you to analyze past data for enhanced insights. Operating entirely within Slack, Troopr ensures that your team does not have to learn a new platform, as it integrates seamlessly into their existing collaboration environment. The asynchronous nature of the Check-ins allows team members to respond at their own pace, fitting their schedules conveniently. Additionally, Troopr is designed to integrate smoothly with the tools your team already uses, pulling in activity logs to add valuable context to the Check-in responses. With a selection of templates for daily standups, mood sharing, planning poker, retrospectives, and more, it simplifies the transition from traditional meetings. By adopting Troopr Check-ins, you not only boost team engagement but also significantly improve communication efficiency, ultimately fostering a more connected team dynamic. This innovative approach can lead to more effective collaboration and increased productivity across your organization.

MadCap Central provides a fully secure, cloud-based system that caters specifically to the needs of technical writers and documentation teams by facilitating authoring, collaboration, workflow, and project management. The streamlined approach to content and project management has reached new heights. This innovative platform allows teams to easily track and manage tasks, design workflows, schedule and automate various operations, host and publish content, and refine their writing abilities by engaging with and evaluating subject matter experts (SMEs). Thanks to its secure cloud infrastructure, MadCap Central integrates powerful on-premises authoring and publishing functionalities seamlessly. The intuitive interface is crafted to make organizing your content, projects, teams, and users straightforward. Users can personalize their dashboard to enhance productivity, ensuring optimal working conditions. The platform's extensive features support project uploads, importing from other users, designating specific individuals to projects, setting statuses, and receiving prompt notifications about ongoing activities, which guarantees that the documentation process is both efficient and highly collaborative. In addition, the consolidation of such features into a single platform empowers teams to collaborate more effectively, significantly decreasing the time allocated to administrative duties. Overall, MadCap Central positions itself as an indispensable tool for any documentation team aiming for excellence in their workflow.

Uncover the ideal software for crafting Help, policy, and knowledgebase documentation, now accessible for Mac users. Begin your journey with intuitive authoring tools designed on the principles of HTML5 and CSS3. Generate Microcontent that fuels advanced technologies, including AI-powered chatbot solutions and beyond. Seamlessly integrate modern formats like Markdown while still supporting traditional formats such as Word and HTML5. Create captivating content enriched with a variety of multimedia elements. Enhance your review workflows with integrated online review functionalities. Manage document versions effectively by utilizing leading collaboration and source control solutions. Enjoy the benefits of single-source publishing, adaptable to any screen, device, or format of your choice. Deliver exceptional and interactive content experiences with the advanced Frameless Responsive HTML5 output. Experience the capabilities of Adobe RoboHelp for producing top-notch Help, policy, and procedural documentation, now available for Mac users as well. Moreover, create Microcontent that boosts chatbots, stylish snippets in search engine results, and much more, guaranteeing your content stays ahead in the digital landscape. With these features, you can ensure that your documentation not only meets standards but also excels in engagement and usability.

Forethought stands out as the leading generative AI solution for customer support, serving as an always-on team member at your disposal. With its training on your specific data sets and adherence to stringent security measures, Forethought facilitates seamless interactions through AI, streamlining processes to enhance response times, resolution rates, and overall customer satisfaction at every touchpoint. - Incorporate a round-the-clock AI agent to alleviate your team's workload, allowing them to concentrate on providing outstanding support. - Forethought uniquely processes both historical and current ticket data tailored to your business needs, ensuring a highly personalized customer experience. - We prioritize not just compliance with privacy regulations, but aim to redefine them, guaranteeing that your data remains protected throughout all interactions. Additionally, our commitment to continuous improvement means we are always refining our systems to better serve you and your clientele.

You have the capability to import results from over 20 widely-used security and penetration testing tools and display them in various formats, such as Word, Excel, and HTML. Different methodologies can be applied at various phases of a project, enabling you to monitor all tasks effectively and maintain consistent outcomes across your organization. Centralizing security project data, tool outputs, scopes, results, screenshots, and notes simplifies collaboration among team members. To ensure everyone is aligned, you can easily track changes, provide feedback, and distribute updated findings. There's no need to familiarize yourself with unfamiliar technologies; you can simply amalgamate outputs from preferred security tools like Nessus, Burp, Nmap, and others to produce tailored reports. Our user-friendly yet robust templates facilitate the creation of reports in just minutes instead of taking days. Dradis Gateway empowers you to transcend the limitations of conventional static security reports. Furthermore, it allows for the sharing of security assessment results in real time, enhancing communication and decision-making within your team. This real-time capability fosters a more dynamic response to security challenges as they arise.