ServiceNow Integrations

SureCloud stands out as a premier source for integrated GRC (Governance, Risk & Compliance) solutions and cybersecurity services delivered via the cloud. The Aurora platform by SureCloud empowers organizations to adeptly oversee information security risks while ensuring comprehensive visibility across their operations. This cutting-edge platform offers invaluable insights that enable businesses to proactively counteract threats and adapt to the ever-changing landscape of compliance requirements. Furthermore, with Aurora's ready-to-use automation features, organizations can enhance their operational efficiency and significantly lower their costs, ultimately leading to a more secure and compliant environment. By leveraging these advanced capabilities, companies can better position themselves to face future challenges in the cybersecurity domain.

With a focus on data visibility and control regarding security, compliance, privacy, and governance, BigID offers a comprehensive platform that features a robust data discovery system which effectively combines data classification and cataloging to identify personal, sensitive, and high-value data. Additionally, it provides a selection of modular applications designed to address specific challenges in privacy, security, and governance. Users can streamline the process through automated scans, discovery, classification, and workflows, enabling them to locate personally identifiable information (PII), sensitive data, and critical information within both unstructured and structured data environments, whether on-premises or in the cloud. By employing cutting-edge machine learning and data intelligence, BigID empowers organizations to enhance their management and protection of customer and sensitive data, ensuring compliance with data privacy regulations while offering exceptional coverage across all data repositories. This not only simplifies data management but also strengthens overall data governance strategies for enterprises navigating complex regulatory landscapes.

LumApps serves as a cloud-driven platform designed to enhance the employee experience by facilitating communication among staff, integrating Google search capabilities within an extensive company file repository, and enabling users to collaborate through file sharing, information exchange, and commentary. The benefits of LumApps include: - Fostering connection and engagement among all employees, even those on the frontline. - Unifying the organization under a cohesive company culture. - Supporting large enterprises in aligning, engaging, and empowering their workforce. - Providing customized experiences for each employee to enhance both engagement and productivity. - Allowing for seamless communication and empowerment of employees, regardless of their location. Additionally, LumApps offers its services on an annual subscription model, which includes support through email and access to an online help desk for user assistance. This comprehensive support system ensures that all employees can make the most of the platform’s capabilities.

Armis, a premier company specializing in asset visibility and security, offers a comprehensive asset intelligence platform that tackles the challenges posed by the increasingly complex attack surface created by interconnected assets. Renowned Fortune 100 companies rely on our continuous and real-time safeguarding to gain complete insight into all managed and unmanaged assets spanning IT, cloud environments, IoT devices, IoMT, operational technology, industrial control systems, and 5G networks. Our solutions include passive cyber asset management, risk assessment, and automated policy enforcement to enhance security. Based in California, Armis operates as a privately held enterprise dedicated to ensuring robust protection for diverse asset ecosystems. Our commitment to innovation positions us as a trusted partner in the ever-evolving landscape of cybersecurity.

For more than twenty years, Diabolocom has been revolutionizing the way businesses engage with their customers through its innovative cloud-native Contact Center as a Service (CCaaS) platform. Utilizing exclusive generative AI technology, Diabolocom offers sophisticated automation, enhanced accessibility, and insightful analytics designed to meet the evolving requirements of customer service and sales. The AI Assistant provided by Diabolocom enriches each customer interaction by delivering real-time transcription, evaluating satisfaction levels, and offering guidance on the most effective next steps to take. What sets Diabolocom apart is the seamless integration of native AI focused on customer experience alongside comprehensive telecom capabilities, resulting in a highly personalized telephony service. By streamlining repetitive tasks, organizations can shift their attention towards fostering customer loyalty and enhancing revenue generation. Our solution can be integrated either natively or through APIs with popular CRM platforms such as Salesforce, Oracle, and Microsoft Dynamics, guaranteeing thorough visibility across all customer interactions. Esteemed brands like Mitsubishi Electric, Nikon, and Brinks trust Diabolocom to provide unique, AI-enhanced customer experiences. With a remarkable 97% reduction in post-call handling times and a 12% decrease in customer churn, our platform not only boosts operational efficiency but also empowers teams to remain adaptable in a fast-changing market landscape. This commitment to innovation is why Diabolocom continues to lead the industry in customer engagement solutions.

How can you navigate a dynamic business environment, lower IT expenses, and effectively address your IT priorities? HOPEX IT Business Manager is a powerful tool designed to help you: - Align your IT resources with your organizational goals - Streamline your IT framework to minimize complexity and expenditures - Expedite initiatives for business transformation Create a comprehensive digital model of your organization by linking business, IT, data, and risk perspectives within a unified platform. You can choose specific connections to incorporate and examine right away, while also having the flexibility to expand your understanding and scale over time based on a single source of truth. Gain valuable insights that enable collaboration among all stakeholders, ensuring alignment with your organization’s goals and showcasing the immediate value of your initiatives. Furthermore, effortlessly integrate the HOPEX Platform into your existing digital ecosystem to achieve quicker results and enhance overall efficiency. By adopting this approach, organizations can not only respond to changes but also thrive in an evolving landscape.

Reqtest empowers you to ensure the quality of all your IT initiatives, allowing you to deploy new software with complete assurance. The platform offers a user-friendly interface to manage requirements, conduct thorough testing, and monitor bugs effectively. Overseeing the scope, quality, and advancement of your IT projects has reached an unprecedented level of simplicity. - Facilitate collaboration with both suppliers and internal teams - Seamlessly integrate with tools like Jira and DevOps - Monitor project progress through customized dashboards tailored to your needs. With these features, you can enhance communication and streamline processes across your projects.

Boosting employee engagement is vital for ensuring that change management efforts are both effective and enduring. By spending merely thirty minutes with one of our experts, you can uncover methods that will guarantee full commitment from your teams, enhancing the return on investment for your projects! What distinguishes InsideBoard as the leading digital change management platform? It allows you to create a customized, employee-centered experience that matches the engagement levels typically seen in consumer markets. Furthermore, you can design a smooth and intuitive path by incorporating critical engagement metrics for all your planned changes into a single platform. Through our Key Success Indicators, you can articulate and evaluate what success looks like for your initiatives by measuring the adoption and impact of new practices. This comprehensive strategy not only cultivates a mindset of continuous improvement but also promotes lasting growth for your organization, ultimately leading to a more resilient workforce. By prioritizing engagement, you position your company for long-term success in an ever-evolving business landscape.

To ensure effective IoT connectivity, it is vital to have connections that are both reliable and fast. MobileWare leads the way in enhancing customer connectivity by providing simple and efficient mobile solutions that can be easily adopted. At MobileWare, we deliver a complete range of end-to-end connectivity and IoT solutions customized for enterprises. By utilizing cutting-edge IoT connectivity technologies, we address your business's needs for mobility, wireline, IoT, and security. Our unique MobileWare Single SIM™ guarantees smooth and secure connections for all endpoints, facilitating customer interactions worldwide. When aiming for global IoT connectivity, it is essential to partner with a network that can maintain your business's connectivity even in severe weather or remote locations. This dedication to reliability forms the core of MobileWare’s mission: to equip your business with a genuinely global IoT network that spans diverse regions around the world. Furthermore, our secure and adaptable mobile IoT connectivity allows you to accelerate the introduction of your products and services to the market. With MobileWare at your side, your business is prepared to succeed in the rapidly changing digital environment, ensuring a competitive edge. Ultimately, we believe that fostering innovation is key to unlocking new possibilities for your organization.

Hyland RPA is a comprehensive automation platform aimed at facilitating an organization's transition into the digital realm by automating various tasks and enhancing the execution of business processes. One of its key components is the Hyland RPA Attended Automation, which empowers business users to automate tasks while still being actively involved in the primary business processes or applications, allowing a digital assistant to handle supplementary tasks efficiently. This innovative approach ensures that users can focus on their critical responsibilities while maintaining productivity.

Sensu stands out as a forward-looking solution for extensive multi-cloud monitoring. Its monitoring event pipeline empowers businesses to automate workflows while providing profound insights into multi-cloud infrastructures. Companies such as Sony, Box.com, and Activision rely on Sensu to enhance the value they offer their customers. Established in 2017, Sensu delivers an all-encompassing monitoring solution tailored for enterprises. It ensures thorough visibility across all systems and protocols continuously, encompassing everything from Kubernetes to bare metal. Originating from a community of operators, the open-source platform has garnered support from an active network of contributors, fostering innovation and collaboration. This vibrant community not only enhances the platform but also ensures it evolves to meet the future needs of monitoring in diverse environments.

Mr. Wolf is an innovative platform that streamlines e-Service Desk operations, facilitating the effective management of various incidents, tasks, and tickets. This solution is specifically crafted for teams that rely on tools such as JIRA, BMC Remedy, ServiceNow, and HP Enterprise. The first phase of the process involves sorting tasks into appropriate categories, which is achieved through an automated machine learning component. After classification, tasks that are chosen for automation are carried out in accordance with established protocols. These protocols are developed in Python, promoting easy implementation and quick integration with a variety of external systems and services. With over ten years of experience in solution integration, we can effectively connect with your ERP, CRM, Contact Center, E-Commerce platforms, and additional systems. Our deep integration expertise serves as the backbone of our solution, enabling us to function swiftly, efficiently, and securely, which ensures a seamless workflow for your entire team. By utilizing our platform, organizations can greatly improve their operational productivity, leading to better service delivery and enhanced customer satisfaction. Ultimately, Mr. Wolf empowers businesses to adapt to changing demands with agility and confidence.

Kore.ai empowers businesses around the globe to leverage artificial intelligence for enhancing automation, boosting efficiency, and improving customer engagement via its sophisticated AI agent platform and user-friendly no-code development tools. Focused on automating work processes with AI, optimizing operations, and delivering smart service solutions, Kore.ai equips organizations with adaptable and scalable technology that accelerates their journey toward digital transformation. The company adopts a model-agnostic strategy, providing the flexibility needed to integrate various data sources, cloud infrastructures, and applications to cater to the unique requirements of different enterprises. With a proven history of success, Kore.ai has earned the trust of more than 500 partners and over 400 Fortune 2000 companies to advance their AI initiatives and foster innovation. Acknowledged as a frontrunner in the industry, bolstered by a vast portfolio of patents, it consistently strives to redefine the landscape of AI-driven solutions. Headquartered in Orlando, the company boasts a global footprint with offices in countries such as India, the UK, the Middle East, Japan, South Korea, and throughout Europe, ensuring that its clients receive extensive support. As it continues to innovate with state-of-the-art AI technologies, Kore.ai is playing a pivotal role in transforming enterprise automation and enhancing intelligent interactions with customers, paving the way for a future where AI integration is seamless and effective.

This Communications Platform as a Service (CPaaS), featuring an API and low-code functionality, is designed to help businesses reduce costs, streamline workflows, and accelerate IT projects. With an easy-to-use drag-and-drop editor filled with powerful building blocks (nodes), users can swiftly create and automate customer journeys. Embracing low-code development can notably decrease the time it takes to launch new applications and enhance customer experiences. The platform enables seamless event consumption from existing systems to kickstart customer communication workflows, ensuring a smooth integration of customer interactions with backend processes for comprehensive automation from beginning to end. Users can easily test, launch, and refine workflows within a secure and scalable serverless environment. Moreover, the platform offers a diverse selection of communication APIs and SDKs, including SMS, voice, push notifications, RCS, WhatsApp, and video, empowering businesses to connect with customers through their preferred channels. This adaptability not only amplifies customer engagement but also boosts operational efficiency across multiple platforms, ultimately driving success in a competitive market. Additionally, the user-friendly design encourages innovation and quick responses to shifting market demands, further solidifying its value proposition for enterprises.

SearchUnify stands out as a premier enterprise solution designed to enhance both self-service capabilities and customer support effectiveness. This innovative platform supports a range of cutting-edge products, such as Cognitive Search, the SearchUnify Virtual Assistant—recognized as the world’s first federated chatbot that combines information retrieval with augmented capabilities to deliver finely-tuned, context-aware, and intent-driven conversational experiences at scale. Additionally, it features Knowbler, the pioneering knowledge-centered customer service software, alongside Agent Helper, a machine learning-driven tool aimed at boosting agent productivity and facilitating case collaboration. Furthermore, Community Helper is an AI-enhanced application designed to cultivate a personalized and engaging community while minimizing the efforts required for community moderation. With its comprehensive suite of tools, SearchUnify empowers organizations to redefine their customer engagement strategies and streamline support processes effectively.

Beezy serves as an intelligent workplace solution that enhances Microsoft Office 365, streamlining collaboration within organizations to make it both straightforward and pertinent. By integrating with the Microsoft productivity framework, we create a cohesive digital workspace that allows users to communicate, share, and collaborate effectively, whether they are on-site or utilizing cloud services. Notable clients such as Monster, Bank of England, and ZF now benefit from the comprehensive capabilities of a contemporary digital workplace that merges Collaboration, Communication, and Knowledge seamlessly. Additionally, Beezy offers extensibility, enabling users to develop their own connectors via our API, which can integrate both Microsoft's tools and third-party platforms like SAP, Workday, and Salesforce. Accessible across various devices including desktops, tablets, and smartphones, Beezy employs a mobile-first design philosophy to enhance user experience, and it features a dedicated mobile app with advanced functionalities available for both iOS and Android. This commitment to cross-platform accessibility ensures that users can stay connected and productive, regardless of their preferred device.

Enhance employee productivity and optimize workflows through intelligent in-app guidance systems. Equip your users to perform tasks more efficiently and with increased confidence. Alleviate their workload by eliminating monotonous and repetitive responsibilities. By automating specific processes, you can drastically reduce the time allocated to unproductive activities, enabling users to concentrate on essential tasks. Captivate users with engaging, high-quality content, including in-app videos that enrich the learning process and bolster confidence in task performance. Offer in-app guidance within an interactive virtual environment, allowing users to rehearse procedures and grasp the application’s features in real-time without the worry of making mistakes in the live environment. Supply users with accurate, step-by-step directions precisely when and where they are needed. Create a seamless learning experience that is woven into their daily tasks, empowering users to operate more swiftly and efficiently, which ultimately boosts overall productivity. Additionally, this strategy not only refines operational efficiency but also fosters a more skilled and self-assured workforce, benefitting the organization as a whole.

Security teams have the capability to utilize the Infocyte Managed Response Platform to identify and address cyber threats and vulnerabilities present in their networks. This versatile platform supports a range of environments, including physical, virtual, and serverless assets. Our Managed Detection and Response (MDR) platform provides features such as asset and application discovery, automated threat hunting, and on-demand incident response. By implementing these proactive cybersecurity strategies, organizations can significantly decrease the time attackers remain undetected, mitigate overall risk, ensure compliance with regulations, and enhance the efficiency of their security operations. Furthermore, these tools empower security teams to stay one step ahead of potential threats.

A time-saving scheduling platform that enables customization of your meeting process will eliminate the hassle of figuring out mutual availability. CalendarHero, previously known as Zoom.ai, is straightforward to configure and links directly with both Google and Microsoft calendars for seamless booking. This tool provides various flexible scheduling options: you can distribute your scheduling link via email, initiate a group meeting through Zoom.ai, embed the tool on your website, create a dedicated meeting directory webpage, or integrate CalendarHero into communication platforms like Gmail, Microsoft Teams, or Slack. Invitees can select a convenient time from your up-to-date availability for one-on-one meetings, making the process efficient. Additionally, CalendarHero smartly identifies optimal meeting times based on the availability of all parties involved. It accommodates both individual and group scheduling needs, making it a versatile choice for any professional setting.

Discover all-in-one management tools for Microsoft 365, previously known as Office 365, with CoreSuite, which equips you to enhance automation, delegation, security, and productivity within your organization. With CoreSuite, M365 administrative responsibilities can be efficiently shared among diverse locations and a vast workforce in large enterprises. Its unified platform simplifies the delegation of administrative duties, automates alert systems, and promotes user adoption seamlessly. Users benefit from a consolidated dashboard that enables smooth transitions between various tasks, including chargeback calculations, proactive data breach prevention, employee onboarding, and monitoring sustained product adoption over time. This comprehensive approach not only streamlines processes but also empowers organizations to maximize their utilization of Microsoft 365.

SecureConsole is a centralized management software designed for overseeing encrypted USB flash drives and portable hard drives, providing immediate access and control over these devices. This solution enhances productivity while safeguarding against risks such as malware, data leaks, and security breaches. It can be deployed as either an on-premises solution or through DataLocker’s hosted cloud service, which has a global reach. Users have the ability to implement policies that include restrictions on file types, password management, and geographical limits. Features such as resetting passwords, switching devices to read-only mode, or remotely erasing data in case of loss or theft are also available. Additionally, the software enables real-time monitoring of all encrypted drives, including their locations worldwide, facilitating the integration of Active Directory for efficient tracking of users, devices, and computers. Users can also monitor file activity, including saving and deletion events, ensuring comprehensive oversight of their encrypted storage solutions. This centralized approach not only enhances security but also optimizes the management of data across various locations.

Introducing the ultimate phone tailored specifically for sales professionals, designed to elevate cold calls through high-definition quality and AI-driven real-time coaching, because every sales rep benefits from a little assistance. This all-in-one device combines video conferencing, dialing, and SMS capabilities to ensure that essential data is readily accessible, alleviating any potential overwhelm for your team. With integrated speech coaching, representatives can easily recognize if they’re speaking too quickly, too slowly, using excessive filler words, or projecting their voices too loud. Call analytics and insightful dashboards provide valuable information and best practices to enhance performance. To safeguard against data loss, it also features automatic call logging, with transcripts and notes that can seamlessly integrate into your CRM system. Thanks to Voice Intelligence, reps can effortlessly communicate effectively during calls, while real-time battle cards empower them to make informed decisions on the spot. By analyzing call sentiment, assisting team members, preserving at-risk deals, and pinpointing optimal coaching moments, this phone transforms the sales process. Utilizing advanced Speech Recognition for precise transcription, Natural Language Processing for detailed analysis, and Machine Learning to deliver intelligent suggestions instantly, it redefines what a sales phone can achieve. Ultimately, this innovative tool not only streamlines communication but also enhances the overall effectiveness of your sales team, making it an indispensable asset in today's competitive market.

Capacity is the world's pioneering Work Automation Platform that leverages artificial intelligence to streamline support services for both customers and employees alike. This innovative platform continuously learns from your organization and its interactions, enabling it to automate helpdesk processes and decision-making in real-time. Among its numerous advantages, Capacity helps to lower expenses while simultaneously boosting revenue. The advanced helpdesk system facilitates a seamless transition from tier-0 support to tier-1, effectively minimizing the resources spent on repetitive inquiries. Moreover, it significantly enhances employee engagement. With the constant barrage of emails, phone calls, and tickets, your team can benefit from instant access to a centralized knowledge base, allowing them to focus on strategic objectives and tasks that require higher-level cognitive skills. Additionally, customer satisfaction sees marked improvement. With a multitude of questions from clients, providing them with instant responses around the clock elevates their experience and meets their expectations. Thus, Capacity not only optimizes support but also fosters a more efficient and content workforce.

Epsagon empowers teams to rapidly visualize, comprehend, and enhance their microservice architectures. By utilizing our innovative lightweight auto-instrumentation, we effectively remove data gaps and the manual effort tied to traditional APM solutions, which leads to notable decreases in the time required for issue detection, root cause analysis, and resolution. Additionally, Epsagon boosts development efficiency and minimizes application downtime, ultimately fostering a more agile development environment. This combined approach not only streamlines processes but also enhances overall team productivity.

We streamline the management of Cisco Collaboration across various applications and servers, providing a user-friendly, all-in-one solution that requires no extra modules and allows for extensive customization. Akkadian Provisioning Manager seamlessly integrates with every application within the Cisco Collaboration suite, such as Unity Connection, CUCM, Webex Meetings, Webex Teams, Jabber, and call center solutions like UCCX and Packaged-UCCE. With a single interface, UC Administrators and HelpDesk staff can effortlessly onboard new employees without the need for manual data entry or individual logins to each Cisco application being set up for the new hire. As a result, our clients often observe a remarkable 90% reduction in time spent and cut costs by half, completing tasks in just a fraction of the usual time it would take. This efficiency not only enhances productivity but also allows teams to focus on more strategic initiatives rather than getting bogged down in administrative tasks.

Active Directory functions as a central hub for storing information about a variety of objects in a network, which simplifies management and access for both users and administrators. It utilizes a structured format for data storage, allowing for a logical and hierarchical organization of directory information. This central repository, known as the directory, contains information about different Active Directory entities, typically including shared assets like servers, volumes, printers, along with user and computer accounts within the network. To gain a more comprehensive understanding of the Active Directory data repository, one can consult the section dedicated to the Directory data store. Integrated security protocols within Active Directory ensure secure logon authentication and regulate access to directory objects. With a single network logon, administrators can efficiently manage directory information and organizational hierarchies across the entire network while authorized users can easily access resources from any point within that network. Furthermore, policy-based administration enhances the management process, increasing efficiency even in complex network configurations. This system not only fortifies security measures but also optimizes resource management, thereby improving overall network operation effectiveness. By centralizing these functions, Active Directory becomes a vital component in maintaining a well-organized and secure networking environment.

A comprehensive platform for managing identity, access, applications, and endpoints (IAM/EMM) that enables IT and security teams to boost end-user efficiency, protect company data, and support a transformation towards a digital workspace. Fortify your organization’s security posture by leveraging the BeyondCorp security model in conjunction with Google’s advanced threat intelligence. Manage access to SaaS applications, deploy strong multi-factor authentication (MFA) to safeguard user accounts, monitor endpoints, and perform threat investigations through a centralized Security Center. Enhance operational productivity by delivering smooth user experiences across endpoint devices, while integrating user, access, application, and endpoint management into a single, streamlined console. Empower users to conveniently access a multitude of applications with single sign-on (SSO), allowing them to manage their corporate accounts just like their personal Google accounts. Smooth your organization's digital evolution by merging your current infrastructure into a reliable and secure platform, while also expanding your on-premises directory into the cloud using Directory Sync, significantly improving accessibility and management. This all-encompassing solution not only simplifies operations but also significantly strengthens overall security, ensuring your organization remains resilient against evolving threats. Through these robust features, organizations can confidently navigate the complexities of modern digital landscapes.

Terraform stands out as an influential open-source tool designed for handling infrastructure as code, providing users with a uniform command-line interface to engage with various cloud services. By converting cloud APIs into clear and declarative configuration files, Terraform allows individuals to articulate their infrastructure needs with precision. Users can craft their infrastructure using these configuration files, which utilize the HashiCorp Configuration Language (HCL), making it easy to define resources through organized blocks, arguments, and expressions. Prior to executing any modifications to your infrastructure, running the terraform plan command helps confirm that the intended execution plan meets your expectations. To carry out the desired configuration, the terraform apply command enables the seamless implementation of changes across multiple cloud providers. Additionally, Terraform equips users with the ability to oversee the complete lifecycle of their infrastructure — from the creation of new resources to the management of existing ones, and ultimately the removal of those that are no longer needed, thus ensuring effective oversight of cloud environments. This comprehensive method of managing infrastructure not only streamlines operations but also minimizes the potential for errors during deployment, fostering a more reliable and efficient workflow. By adopting Terraform, organizations can significantly enhance their agility and responsiveness in a rapidly evolving technological landscape.

The Curiosity Modeler produces precise and thorough specifications that help minimize the occurrence of expensive bugs during development. It creates test cases that are designed to identify more defects on the first attempt. Additionally, it provides compliant test data that is readily available to testers at their convenience. Users can utilize various test frameworks, whether they are open-source, commercial, or custom-built, to conduct extensive automated testing. With the ability to quickly generate flowcharts using multiple importers and accelerators, comprehensive automated tests and complete test data can be created seamlessly. Automation engineers are responsible for maintaining coded frameworks and can easily export objects and actions back to the Curiosity Modeler. This platform empowers users to automate processes effortlessly through an intuitive drag-and-drop interface, making it accessible for anyone interested in automation. Overall, the Curiosity Modeler streamlines the testing process while enhancing efficiency and effectiveness.

Amazon Connect stands out as an intuitive cloud-based contact center that supports multiple communication channels, empowering organizations to provide outstanding customer service while effectively managing costs. More than ten years ago, Amazon's retail sector recognized the need for a contact center that would facilitate personalized, engaging, and seamless interactions with customers, but after failing to find a suitable solution, we took the initiative to develop one ourselves. This groundbreaking platform is now available to a wide range of businesses, with thousands of companies employing Amazon Connect to serve millions of customers daily, regardless of whether they have ten or tens of thousands of agents. Designed from the ground up to be omnichannel, Amazon Connect guarantees a seamless experience for both customers and agents across voice and chat interactions. It comes equipped with a complete suite of tools for skills-based routing, comprehensive real-time and historical analytics, and user-friendly management capabilities, all offered through a flexible pay-as-you-go pricing structure. This model not only optimizes contact center operations but also boosts agent productivity while dramatically lowering expenses. With its extensive array of features, Amazon Connect is transforming how businesses engage with their customers, leading to improved satisfaction and loyalty. As organizations continue to embrace this innovative solution, the future of customer interaction looks increasingly promising.

Apty serves as a Digital Adoption Platform designed to enhance the efficiency of business processes within enterprises. For effective digital adoption, it is essential to not only assist individuals in navigating new software applications but also to encourage them actively to engage with new processes. Apty stands out as the sole provider that merges effective on-screen guidance with automated proactive compliance for process adherence. It has gained the trust of IT operations managers, Application Owners, and VP HR/Sales, along with prominent CIOs, as a means to maximize the potential of their workforce’s interaction with web-based applications during their daily tasks. With a user base nearing 1 million each month, Apty empowers employees at leading companies like Delta Airlines, Boeing, and Agile CRM to master web-based applications and perform at their best. Ultimately, it’s not the software that poses a challenge, but rather the way it is utilized to achieve optimal results. This understanding is crucial for organizations aiming to leverage technology effectively.

Design your own digital workforce to optimize intricate business operations through an advanced automation platform that can be utilized in the cloud or installed locally. Techforce.ai presents an integrated technology solution that enables both Business and IT departments to create AI-powered virtual workers by leveraging our distinctive Low Code Conversational AI, Document Processing AI, Robotic Process Automation, and Human-In-The-Loop features. Clients have expressed that Techforce.ai’s comprehensive low code AI and automation suite, paired with its “As-a-Service” virtual worker offerings, delivers considerable advantages in value compared to other standalone process automation solutions, which often require expensive and time-consuming system integration to achieve equivalent outcomes. This groundbreaking method not only boosts productivity but also simplifies operational challenges, empowering organizations to concentrate on their primary goals. Moreover, the adaptability of our platform allows businesses to easily scale and customize their virtual workforce as their needs evolve.

An expertly tailored managed service specifically focused on bot development. Build advanced, enterprise-grade bots that improve user experiences while keeping your data secure and in your possession. You can design a variety of bots, ranging from basic Q&A systems to comprehensive branded virtual assistants, allowing users to quickly obtain the information they need. Create a bot that interacts with users in a conversational style by integrating Cognitive Services seamlessly. Use open-source SDKs and tools to craft, test, and deploy your bot on Azure. Your bot can be launched across multiple widely-used platforms, ensuring you connect with customers wherever they are. Take advantage of solution accelerators to create your own unique virtual assistant brand. By integrating Bot Service across multiple communication channels, you can reach a broader audience more consistently. Deploy bots on various platforms, including your own website, apps, Microsoft Teams, Skype, Slack, Cortana, and Facebook Messenger, to optimize your engagement potential. This comprehensive strategy enables businesses to leverage the advantages of automation while effectively personalizing their interactions with the target audience, ultimately driving better customer satisfaction. Engaging users through these multiple touchpoints can foster stronger relationships and enhance brand loyalty over time.

atSpoke transforms the service desk experience by converting disorganized Slack IT support channels into an efficient service platform. Leveraging AI technology, it can swiftly resolve 40% of incoming tickets, ensuring prompt and effective issue resolution. The system smartly triages, categorizes, and assigns service requests, while also enabling actions to be initiated from various tools directly within the tickets. This innovative workplace service desk simplifies the challenges of conventional IT ticketing, leading to quicker and more efficient internal support. Designed with usability and speed in mind, it is easily accessible to all team members. By harnessing machine learning, atSpoke automates knowledge sharing and service requests, facilitating a smooth conversational ticketing experience that works with Slack, Teams, email, web, and SMS. Its extensive integrations throughout your technology ecosystem enable users to achieve more without leaving the ticketing interface. Specifically optimized for Slack, it delivers an exceptional chat experience, and onboarding is remarkably simple—employees can begin using atSpoke within seconds. By automating repetitive tasks through AI, atSpoke significantly enhances workplace productivity, allowing teams to concentrate on strategic initiatives. In the end, atSpoke not only improves service desk capabilities but also empowers employees to work more intelligently and effectively, fostering a more proactive work environment. This holistic approach to support streamlines communication and collaboration across the board.

Maximize the effectiveness of your initiatives while hastening the pace of transformation across the organization. Develop a strategic plan that prioritizes and tracks activities in alignment with the broader business objectives. Cultivate organizational agility to drive better business outcomes by managing results that create value effectively. Gain insights into investment portfolios and business strategies to bolster performance. Regularly assess progress in real time to achieve a clear understanding of financial outlays and the value derived from ongoing initiatives. Stay ready to adjust planning in light of uncertainties that may arise. Connect your investment strategy with actionable work plans to enhance your organization’s responsiveness. Ensure transparency in project outcomes, assess critical investments, and continuously refine strategies as circumstances evolve. Improve processes to elevate the speed and efficiency of deliveries. Centralize the management of strategic and operational activities to remove bottlenecks and accelerate time-to-market. Additionally, enhance agility by optimizing and reallocating resources in response to shifting business priorities, ensuring your organization remains flexible and quick to respond. By implementing these strategies, you are setting your company up for success in an ever-evolving business landscape, ultimately fostering a culture of continuous improvement.

In today's landscape, Security Compass stands out as a leader in application security, empowering organizations to adopt a proactive approach to building secure applications by seamlessly integrating with their existing DevSecOps tools and workflows. To gain insights into the advantages, expenses, and risks tied to investing in SD Elements, Security Compass enlisted Forrester Consulting to conduct interviews with four key decision-makers who have hands-on experience with the platform. Forrester compiled the insights from these interviews into a unified composite organization for analysis, revealing compelling results. The interviews, alongside a thorough financial assessment, indicated that this composite organization realizes benefits totaling $2.86 million over a three-year period against costs of $663,000, culminating in a net present value (NPV) of $2.20 million and an impressive ROI of 332%. Security Compass has established itself as a reliable solution provider for top-tier financial and technology firms, the US Department of Defense, various government entities, and prestigious global brands spanning numerous sectors. Their innovative approach continues to redefine how security is integrated into the software development process.

Streamline, secure, and enhance your IT managed services with Liongard, the sole automation platform that offers comprehensive visibility throughout your entire tech stack. This capability empowers your team to operate at ten times their usual efficiency. The monotonous task of manually logging in to oversee Internet Domains, SQL servers, and other systems can be eliminated. By consolidating systems within Liongard, you can efficiently audit historical data, monitor significant changes, set proactive alerts, and generate reports across your IT infrastructure. With Liongard's integrated automation platform, onboarding new customers and keeping track of system modifications becomes a seamless daily process. Moreover, this platform aids in gathering data for business assessments, identifying new project potentials, and transforming clients into Managed Services. As a result, your managed service provider can achieve greater profitability, improved efficiency, and enhanced security, covering everything from the evaluation of prospective clients to the safeguarding of their systems. Automation provided by Liongard reduces the likelihood of human error, thus streamlining operations significantly. Ultimately, embracing Liongard means not only enhancing your current capabilities but also preparing your organization for future growth and stability.

Effortless Integrations for Your SaaS Applications. Kloudless is a sophisticated API integration platform that merges various SaaS APIs' endpoints and data structures, enabling you to write code a single time while effortlessly linking your application to multiple SaaS providers. Having tackled the intricacies of over 150 APIs for you, we allow you to concentrate on your main product instead. Partner with us to ensure that your application can effortlessly connect to any SaaS solution that your customers may need. Our Unified APIs streamline the integration process by aligning endpoints and data models from diverse SaaS APIs, allowing you to write once and integrate many. By simplifying the disparities among countless SaaS APIs, our Unified APIs accelerate integration development, enabling you to launch new features more swiftly. We also offer invaluable tools such as real-time activity monitoring and pre-built features like the File Picker and Crawler, which often aren't provided by the SaaS providers themselves, further enhancing your integration capabilities. With Kloudless, you can elevate productivity and provide outstanding value to your users, ensuring a competitive edge in the ever-evolving tech landscape.

Linking agents with customers enables you to obtain insights from anywhere in the world. Your clients will appreciate being paired with the appropriate representative who can provide swift and accurate responses to their inquiries. The integration of outbound dialers and customer relationship management systems facilitates effective follow-ups and business closures. We are committed to assisting you in engaging with customers across various channels seamlessly. The native cloud-based management system simplifies the setup and deployment process, eliminating the need for specialized hardware. With just a download of the app, you can begin making calls immediately. Voice Intelligence™ offers helpful suggestions for agents while also enabling managers to observe sentiment and identify trends in real time. Managers can monitor agent performance and activities through live dashboards, analyzing call volumes, hold queue statistics, and customizable displays. This comprehensive system ensures that both agents and managers have the tools they need to enhance customer interactions effectively.

An actionable cloud security platform is essential for mitigating risks by swiftly identifying and rectifying security vulnerabilities stemming from misconfigurations. Solutions like CNAPP provide a comprehensive alternative to the fragmented tools that can generate more issues than they resolve, including false positives and overwhelming alerts. Such products frequently offer limited coverage, leading to complications and added workload with the systems they are intended to enhance. By utilizing CNAPPs, organizations can effectively oversee the security of cloud-native applications. This approach enables companies to manage cloud infrastructure and application security collectively, streamlining the process instead of treating each component in isolation. Consequently, adopting CNAPP solutions not only enhances security but also boosts operational efficiency.

StackStorm allows for seamless integration of your applications, services, and workflows, creating a unified system. Whether you are setting up basic if/then scenarios or crafting complex workflows, StackStorm enables you to customize your DevOps automation to fit your precise requirements. You won’t need to change your existing processes, as StackStorm is compatible with the tools you are already using. The strength of any product is often enhanced by the community around it, and StackStorm features a robust global user base, ensuring that you have continuous access to support and resources. This platform can automate and refine nearly every facet of your organization, with numerous popular applications. In the event of system breakdowns, StackStorm acts as your first line of defense, troubleshooting problems, fixing known issues, and escalating to human operators when needed. Managing continuous deployment can grow quite complex, often exceeding the capabilities of Jenkins or similar tools, yet StackStorm facilitates the automation of advanced CI/CD pipelines tailored to your specifications. Furthermore, the integration of ChatOps combines automation with collaborative efforts, boosting the productivity and effectiveness of DevOps teams while adding an element of style to their operations. In essence, StackStorm is built to adapt alongside your organization’s evolving needs, driving innovation and efficiency at every step of the way. Ultimately, its flexibility and comprehensive features position it as an indispensable tool in the modern DevOps landscape.

Korbyt Anywhere is a cutting-edge platform designed to enhance the hybrid workplace experience for contemporary organizations. By allowing users to publish content just once, it ensures that personalized information and data can be accessed on any screen, regardless of location. With Smart Signage capabilities, users can craft and adjust digital signage content tailored to specific demographics, roles, or locations, thus ensuring that the platform effectively delivers captivating data and experiences to the right audience automatically. Space Management features offer a sophisticated, interactive solution that facilitates a seamless return to the office for both guests and employees, overseeing safety measures, display management, and reservations for both remote and on-site workspaces. Mobile capabilities empower organizations to create a dynamic workplace accessible from anywhere at any time, enabling employees to retrieve essential information and tools no matter where they are located, especially as remote work continues to rise. Lastly, Korbyt Anywhere stands out in its field by providing numerous data connectors that streamline access to various data sources and applications, making it an essential tool for modern enterprises looking to integrate and optimize their workplace experience. In this way, the platform not only enhances productivity but also fosters a more connected and engaged workforce.

Stay informed about new risks with our real-time, intelligently curated threat intelligence. Identify and prioritize potential hazards up to three months ahead of conventional scanning solutions, which eliminates the necessity for repetitive scans or additional agents. Utilize Attenu8, our AI-powered platform, to concentrate on the most pressing threats. Shield your DevOps pipeline from vulnerabilities in open source, malware, code secrets, and configuration issues. Protect your infrastructure, network, IoT devices, and other assets by modeling them as virtual entities. Effortlessly discover and manage your assets using an intuitive open-source CLI. Decentralize your security measures with immediate notifications. Easily integrate with platforms like MSTeams, Slack, JIRA, ServiceNow, and others through our comprehensive API and SDK. Maintain a competitive advantage by keeping abreast of new malware, vulnerabilities, exploits, patches, and remediation strategies in real-time, all driven by our sophisticated AI and machine-curated threat intelligence. Our solutions empower your organization to achieve robust security across all its digital assets, ensuring a resilient defense against evolving threats. By leveraging these tools, you can better protect your operations and maintain business continuity in an increasingly complex digital landscape.

Transform your current infrastructure into a valuable asset for the entire organization through a platform that positions identity as a catalyst for business growth. RadiantOne serves as a foundational element for intricate identity systems. Through smart integration, you can enhance business results, bolster security and compliance, accelerate time-to-market, and more. RadiantOne enables organizations to sidestep the pitfalls of custom coding, rework, and continuous maintenance when aligning new initiatives with existing setups. The deployment of costly solutions often falls behind schedule or exceeds budgetary constraints, ultimately hurting ROI and causing dissatisfaction among employees. Identity frameworks that lack scalability end up squandering time and resources. Employees find it challenging to deliver innovative solutions to users, as inflexible systems fail to adapt to evolving needs. This situation results in duplicated efforts and repetitive processes, hindering overall efficiency and productivity. Therefore, investing in a flexible identity solution is crucial for keeping pace with the dynamic demands of the business landscape.

Achieve thorough insight into your assets and network traffic spanning AWS, Azure, and Google Cloud, while utilizing risk-based prioritization methods to tackle security issues with efficient remediation processes. Simplify the oversight of expenses for diverse cloud services by consolidating monitoring onto a single interface. Instantly identify and evaluate risks associated with security and compliance, receiving contextual alerts that classify impacted resources, along with comprehensive remediation steps and guided responses. Improve your management capabilities by comparing cloud services side by side on one screen, while also acquiring independent recommendations intended to reduce costs and detect signs of potential breaches. Streamline compliance assessments to save valuable time by promptly aligning Control IDs from overarching compliance tools to Cloud Optix, facilitating the creation of audit-ready reports with minimal effort. Moreover, seamlessly incorporate security and compliance evaluations at any stage of the development pipeline to uncover misconfigurations, as well as exposed secrets, passwords, and keys that might jeopardize security. This holistic strategy not only fortifies organizations’ vigilance but also fosters a proactive approach to maintaining cloud security and compliance standards effectively. By leveraging these capabilities, businesses can ensure they are always prepared to face evolving security challenges.

We enable you to engage in the aspects of security you enjoy, even without conscious effort. With our managed security service, we provide around-the-clock detection and response to threats. Our system promptly identifies and addresses attacks as they occur. You will receive tailored, data-driven recommendations that enhance your security posture. Enjoy a transparent approach to cybersecurity that eliminates the need for traditional MSSPs and internal analyst consoles, ensuring no hidden elements remain. There’s no more uncertainty; you have full visibility into our operations. You will have access to the same interface our analysts utilize, allowing you to observe how crucial decisions are made in real time. Witness the progress of investigations as they happen, and we promise to deliver clear, straightforward explanations whenever we identify a threat. You can monitor the actions of our analysts, even during active investigations. You also maintain the freedom to select your preferred security technology, which we will optimize for improved efficiency. Our resilience recommendations can lead to substantial enhancements in your security strategy. Our analysts provide precise, actionable suggestions grounded in the specifics of your environment and historical data trends. By working closely with you, we aim to foster a more secure future.

Tools for managing vulnerabilities are critical for effectively addressing threats as they occur. Given that new vulnerabilities are discovered on a daily basis, it is imperative to maintain continuous intelligence that allows organizations to identify, assess, and prioritize these risks, all while minimizing potential exposure. Rapid7’s Nexpose, an on-premises solution, offers real-time vulnerability monitoring and consistently refreshes its information to stay ahead of emerging threats, facilitating prompt action when needed. For users interested in additional features such as Remediation Workflow and the universal Insight Agent, InsightVM provides a comprehensive platform for vulnerability management. How up-to-date is your data? Could it be outdated by several days or even weeks? With Nexpose, you can be confident that your data is only seconds old, offering a real-time perspective on your constantly changing network environment. This immediacy not only improves your ability to respond effectively but also reinforces your overall security framework, ensuring that your organization remains resilient against evolving threats. Additionally, by leveraging these advanced tools, you position your organization to proactively defend against potential vulnerabilities.

Prior to making the shift to the public cloud, it is crucial to implement an AI-powered observability platform that allows for effective cost management, performance improvement, system monitoring, and uptime assurance across diverse environments, including data centers as well as both private and public clouds. Organizations frequently face the pivotal dilemma of determining which workloads to transition and how to prevent unexpected costs and performance declines following their migration to the cloud. The Virtana unified observability platform provides an effective answer by supporting migration and optimization throughout hybrid, public, and private cloud environments. This all-encompassing platform collects accurate data and employs AIOps methods—such as advanced machine learning and thorough data analytics—to offer insightful intelligence on individual workloads, enabling organizations to make educated choices about their migration approach. By utilizing this platform, companies can adeptly manage the intricacies associated with cloud migration while maintaining performance benchmarks and enhancing their overall infrastructure. Moreover, this proactive approach not only safeguards against potential pitfalls but also sets the stage for long-term success in a rapidly evolving digital landscape.

Ensure clear visibility and the implementation of policies across every data endpoint in your system with this tailored solution designed to enhance your infrastructure-as-code workflows and orchestration. It is equipped to dynamically adapt to your workloads while ensuring response times remain below a millisecond. The solution integrates seamlessly with your current tools, requiring no adjustments to your applications. By establishing intricate data access policies and adopting a Zero Trust framework for the data cloud, you can significantly bolster your cloud security. This proactive approach helps protect your organization from potential data breaches, thereby fostering customer trust and delivering peace of mind. Addressing the unique challenges related to performance, deployment, and availability in the data cloud, Cyral offers a holistic perspective of your data ecosystem. The lightweight, stateless sidecar provided by Cyral functions as an interception service that grants real-time visibility into all activities occurring within the data cloud while ensuring stringent access controls. Its outstanding performance and scalability enable efficient interception, effectively thwarting threats and unauthorized access to your data that might otherwise go unnoticed. As the digital landscape continues to change rapidly, implementing such rigorous security measures is essential to uphold the integrity and confidentiality of your organization’s data. By prioritizing these strategies, businesses can navigate the complexities of data security with greater confidence and resilience.

The world's largest open threat intelligence community supports collaborative defense efforts by delivering actionable insights derived from community contributions. In the security sector, the exchange of threat information often occurs in an unstructured and informal way, leading to various blind spots, frustration, and increased risks. Our mission is to empower organizations and government entities to quickly gather and share relevant, timely, and accurate data on emerging or ongoing cyber threats, thereby reducing the likelihood of severe breaches and mitigating the effects of attacks. The Alien Labs Open Threat Exchange (OTX™) actualizes this objective by establishing the first truly open threat intelligence community. OTX provides unrestricted access to a global network of threat researchers and cybersecurity professionals, which includes over 100,000 members from 140 countries who collectively contribute more than 19 million threat indicators daily. This initiative not only delivers community-generated data but also encourages collaborative research and simplifies the process of updating security measures. Ultimately, OTX is reshaping the threat intelligence sharing arena, fostering a more robust and informed security landscape for all involved. Through this transformative platform, participants can enhance their preparedness and response strategies against evolving cyber threats.