Shop Pay Reviews

Was forced to use it when checking out at Migardner. Going to be my last order from them too!

RCVD a email stating on a credit check they did on me. How in the f did they get my social security number? I hope they all go to jail!

Illegal activity they should be in prison. Report also to Better Business Bureau

There are two different Shop Pay.
1. Shop Pay payment processing on a Shopify site - works great, no issues.
2. Shop Pay checkout for customers and Shop Pay App - BAD, BAD, BAD, Do Not Use unless you want to loose customers.

There are two different Shop Pay.
1. Shop Pay payment processing on a Shopify site - works great, no issues.
2. Shop Pay checkout for customers and ShopPay App - BAD, BAD, BAD, Do Not Use unless you want to loose customers.

Shop Pay Checkout will take over the checkout page of your site if the customer has the used ShopPay ever (has cookie).

The Shop Pay checkout page overrides the sites checkout page and is "almost" impossible to get out of. There is a tiny link "Checkout as a Guest" that will return the standard checkout page, but it is at the bottom of the page and tiny, like a 6pt. font. Customers will never find it and just abandon the checkout.

This extra checkout page cost us more money in lost checkouts then I care to divulge, suffice it say in was over six figures.

Not worth the trouble!!! Unscrupulous.

Not having to enter shipping info and credit card info for each order and tracking is useful. I’m having to search for pros.

I was entering a payment last night as one of four payments to Cowhides Direct via Affirm. Arranged by Shop Pay. Would not take my Visa on file. Said only debit card. Against my better judgment I entered debit card. Declined. Tried it again. Declined. Well, you get the picture. My bank called, suspecting fraudulent activity. Four hits on the debit card!! We cancelled debit card and I cancelled Shop Pay. Not worth it.

These are scammers. Be careful!

None.

They are constantly sending me payment due emails even I didn't buy anything and got an email saying I have a loan with them and and it's charged off.

A thoroughly disgusting company. Do not sign up for this disgusting program. It is not worth your time

Nothing at all. Just another sneaky program designed to confuse people.

Insidiously sneaks around and it is extremely difficult to get rid of it. Interferes with what you are trying to do.

I am sorry I used Shop Pay. I don't want to use it ever again. This is the worst payment experience I have ever had.

Speed. I cannot say anything else that is positive about Shop Pay. I am going to find out how to discontinue using it.

Lack of accuracy or support.
I ordered gifts to be sent to my friend. The order I placed a few days later defaulted to my friend's address!!!! It also defaulted to my last payment card number instead of my business number. Support is email only.

Do not use this App to buy anything. Terrible customer support (none!) and they allow scammers to sell on their platform.

The ease of not having to enter all your info each time you make a purchase from different shops........OTHERWISE... NOTHING!

They do not verify or vet merchants/shops selling on their platform, and offer no support if you get scammed!! NEVER BUY ANYTHING FROM ZARETS!!! it's a scam storefront! I thought I was reordering from Momofuku, but they just use their stock images, took my order/money... but NO WAY of contacting the store (Zarets) only a hotmail email address. SHOP customer support was not helpful, and they do not ensure the legitimacy of the vendors on their platform. Never again. If I could give Negative stars I would.

Very poor, constantly sends spam emails whenever I log into a site that uses Shop Pay trying to force me to log in using the Shop Pay link. Then constantly spams emails with tracking and shop cash expiring notices.

Shop Cash can't be used to pay for purchases of my choice from vendors that use Shop Pay.

Shop Pay does not offer a means for payee to not share where they shop or a way to prevent them from getting my tracking information. I did not make an agreement for Shop Pay to access or share my shipping information. I think a class action suit is in order

Ease for check out is the only advantage if shop pay, and I do get email receipts. Otherwise I want to be able to opt out of all other notifications, and I do not want Shop Pay to collect my data nor my tracking information for my shipments.

Constantly sends spam emails whenever I log into a site that uses Shop Pay trying to force me to log in using the Shop Pay link. Then constantly spams emails with tracking and shop cash expiring notices.

Shop Cash can't be used to pay for purchases of my choice from vendors that use Shop Pay.

Shop Pay does not offer a means for payee to not share where they shop or a way to prevent them from getting my tracking information. I did not make an agreement for Shop Pay to access or share my shipping information. I think a class action suit is in order

Scams I spoke with Rep then ask for Supervisor got one to disconnect the call shop pay is a scam to telling me that they do loans how when I paid for this merchandise through your website.

My first time being ask to pay through Shop Pay so I used my CC to make the $79.49 payment on the 19th of December 2023 I was told I would receive my package in 7 business days with me getting a order number 1892 and the merchant Weights N Lipstick I reached out to them and company and was told first I wouldn’t be getting a refund how does that work when you have not even sent the package this was my first time going to both website After I get this resolve I will not ever order anything from this company Weights and Lipstick I sent a message to Messenger and call both companies to get a reply that they are working with other companies I think this is one of the biggest SCAMS I have know reported both Weight N Lipstick and Shop Pay to the BBB now back to my bank to dispute this transaction but to be told by a company you spent your money with your not getting it back was like a huge BLOW.

Scams Weight N Lipstick as well as Shop Pay is not telling me my tracking number where is my package just I’m not getting my 79.49 back I reported both of them to BBB people work hard for there money to be told that they are not refunded I could that if I had a tracking number are the merchandise and I don’t it have never been shipped this is a scam I will heading now to the back to dispute my payment made.

Shop Pay is terrible for international transactions. It sends false fraud alerts to merchants, causing unnecessary delays. PayPal and other providers don't have this problem. Better yet, just enter your card details directly—your bank's fraud systems are far more reliable.

Half decent processing capability in Canada but, internationally, they suck. PayPal and other providers don't are way more efficient.

Shop Pay (Shopify in sheep's clothing) is terrible for international transactions. It sends false fraud alerts to merchants, causing unnecessary delays. And the customer service response is pathetic as they hide behind the fact that the parent - Shopify - is the the payment processor. PayPal and other providers don't have Shop Pay is terrible for international transactions. It sends false fraud alerts to merchants, causing unnecessary delays. PayPal and other providers don't have this problem. Better yet, just enter your card details directly—your bank's fraud systems are far more reliable.

TERRIBLE. I will never buy anything using this app again!!!! I will never use Shop Pay again.

NOTHING! I will never use Shop Pay again. Total BS with no customer service. I will just say STAY AWAY FROM THIS APP UNLESS YOU WANT TO GET RIPPED OFF!!!!

Shop Pay totally tricked me into thinking I was getting a huge discount. They even showed it on the total when I went to check out. Then, as I got my receipt in my email, it should I paid the full amount. I was able to cancel the order through the company, but this is BAD BUSINESS!!!

Stay away!!!!!!!!!!! Nothing good to say about these two crooks of companies. They stole my $300 dollars and I am not happy.....

Nothing!!!!!!!!!!!!!!!!!!! Stay away they rob you and then you wont get refund between affirm and shop pay are the worst thieves there are.

Stay away from this app if you don't want to loose your money like I did. This app is a scam and then you wont get your refund back lost $300 dollars with shop pay and affirm eve when I have the emails from a month back of the cancelation of purchase. Stay away.

They have created way more problems than they are worth. I guess if you have no other way to pay???

Nothing. Awful experience.

They keep popping up uninvited. Kept trying to use my own payment options (store cards!!! They kept overriding my Macy's cards) communication is nil & have to download their app to find out where your stuff is. No phone number. It is awful. I have no way to track shipments or refunds or anything.
Beware!!! My Macy's, Ugg, and Sundance purchases all screwed up.

FRUSTRATING TO SAY THE LEAST.

Absolutely none at all.

Beware. This is the worst experience I have ever had with any company. I finally resorted to stopping payment on my order after getting the round and round over and over. GRRRRRRRRRRRRRRRRRR. This site is a scam and a fraud ,Do not give them your money.

I end up not even shopping at websites that require Shop Pay. I cannot login with ease. The login process takes numerous login attempts. It is very demotivating, time consuming and frustrating to login in a regular manner. Then be required to login again. Then several times after that. By that time I am so frustrated I need up just not buying whatever I was intending to buy and just leave or buy the item elsewhere.

NONE. NOTHING IS OF VALUE WHEN USING SHOP PAY. I end up not even shopping at websites requiring the use of Shop Pay. The best thing about Shop Pay is that I end up not buying anything became I have only experienced negative interaction with this app. It is a total waste of the user and the merchant as they lose customers due to requiring the customer use the Shop Pay app.

Makes Logging in 100 times more difficult, laborious, tedious, time consuming, frustrating. You go to login to a website, you login then have to login several more times because of the Shop Pay feature. It is infuriating to say the least.

Ordered a one-time pay order through Shop Pay. Had to return one of three items. Vendor refunded Shop Pay, but Shop Pay won't take responsibility for why they didn't refund my credit card. They just say it's between me and my credit card company. They refuse to provide any proof that they refunded my card, and just keep me bouncing between the vendor, who has provided proof of refund to Shop Pay, and my bank, who has no record of refund.

In other words, shop pay kept the money from the vendor; very simply, this is theft. Finally gave up after 2 months, deleted Shop Pay account, and reported to BBB.

Nothing. Very poor customer service and basically just give you the runaround instead of providing support.

Won't refund money, just gives runaround and won't take responsibility for lost refund.

Buyer beware!!! Shop does not perform any due diligence when allowing merchants onto their platform. Meaning, that if a merchant charges you, and Shop closes their accounts or bans them, you have no way to recover your money. Their exact response is that they cannot issue refunds because solely the merchant can. I’d recommend buying directly from your vendor at their own website rather than through the shop app to make sure you’re not getting scammed.

Lots of merchants to compare prices and get the best deal, lots of different products available at one location.

They don’t perform due diligence to ensure that the stores within their market place are legit

Poor.

Scammed multiple times, multiple payments taken nearly 30000 so far, advise not to use. Contacted company but no help.

Everything about the service is bad no other words.

Customer service refused to acknowledge that they auto fill previous addresses and refused to stop payment. I will now call my bank and stop pmt. to Affirm/Shop Pay.

They need to change their app and STOP using autofill for previous addresses you have sent items to.

I am not the first person who has fallen into this problem they created.

This company will auto fill any address you used to send others items. When I checked out with my billing address, it was not until after I checked out, paid with Shop Pay and received an hour later that my package was sent out of state to someone else I sent something to months ago. There was NO to address on the check out - just billing. Shop Pay refused to do anything about it and the merchant does not change shipping to addresses.

Avoid. They will leave you stranded. They need to change their app and STOP using autofill for previous addresses you have sent items to.

I am not the first person who has fallen into this problem they created.

Shop Pay is impossible to override on websites and delays payments too far in advance. It is difficult to sign into my Shop Pay account and it's not worth it, in my opinion, to use. I'd give this app zero stars if it were an option. I'd rather use PayPal, which is more user-friendly and secure.

The only good thing is you don't have to save any info such as shipping/billing address or credit card. But PayPal saves the info with less hassle.

It is too difficult to sign into the website. It is like a bully, overriding other options on websites and giving me no option to pay by another method.