Solutions by Text Integrations

Collect! serves as a robust and adaptable debt collection software designed to streamline and automate various workflows. Whether you are a startup or a large enterprise, this software provides tailored solutions to meet your specific needs. Engineered for third-party collection agencies, debt buyers, and first-party collectors of all sizes, Collect! offers the flexibility to configure the system according to your operational requirements. You can easily utilize the extensive settings and options within Collect! to establish a workflow that suits your unique processes. Pre-configured for third-party debt collection methodologies, Collect! allows for customization to any extent you desire, making it as simple or detailed as you wish. Additionally, Collect! integrates seamlessly with a growing number of external systems and is continually developing white-label add-on programs to enhance its functionality. Designed for scalability, you can begin with the version that fits your current needs and expand by changing editions or adding seats as your organization grows. Importantly, all configurations and customizations persist through updates, upgrades, and changes in editions. Packed with an array of features, Collect! facilitates automation from the initial contact to the final payment, empowering both consumers and clients to self-manage their accounts effectively. With capabilities such as comprehensive import functions, user permission settings, advanced reporting tools, account segmentation, credit bureau reporting, and legal functionalities, Collect! enables you to create a highly personalized collection system tailored to your business. Furthermore, the user-friendly interface ensures that accessing these features is straightforward and intuitive for all users.

InterProse ACE is an innovative, cloud-based software solution designed for debt collection agencies that handle consumer and commercial debts across various sectors, including healthcare, education, government, and property management. The platform is also suitable for collection attorneys, original creditors, financial institutions, and various government agencies, catering to a wide range of users. With its highly adaptable design that accommodates various business needs, ACE streamlines account management, facilitates both secured and unsecured payment plans, generates client invoices and reports, tracks legal judgments, and offers robust data analytics and process automation in an efficient and cost-effective manner. Notable features of the software include account bundling, the attachment of documents at the account level, extensive process automation, client access functionalities, trust accounting, credit reporting capabilities, consumer self-service options, and a variety of technology integrations. Customers using ACE benefit from regular monthly updates and upgrades, real-time data and document backups, compliance with third-party security audits (such as SOC2 Type 2, PCI, PENTEST, HIPAA, and StarAlliance), as well as real-time portals for both clients and consumers, which are complemented by open-API connections. Overall, these modern conveniences empower users to concentrate on their core business functions without the distraction of outdated systems.

Salesforce enables sales teams to maximize their productivity and achieve their goals more effectively. As the premier CRM solution worldwide, Salesforce transcends basic capabilities. It provides teams with vital resources aimed at broadening their client bases, uncovering new opportunities, and closing deals rapidly from virtually anywhere. The platform features an impressive selection of tools, including contact management, opportunity tracking, lead oversight, email integration, report generation, sales forecasting, and file synchronization and sharing, to name just a few. This allows you to invest less time navigating through spreadsheets and more time concentrating on your core business activities. Without the need for any extra hardware or software, our intuitive setup guide empowers you to streamline sales workflows and resolve customer inquiries in just a few minutes. By connecting data across sales, service, and marketing, you can deliver seamless and tailored experiences to your customers. This holistic view of each client encompasses their accounts, interaction history, and connections. Additionally, incorporating social data can significantly enhance your understanding of customer behaviors and preferences, providing you with a competitive edge in the market. Ultimately, Salesforce not only boosts sales efficiency but also fosters stronger customer relationships through insightful data analytics.

An all-in-one business management solution that encompasses ERP/Financials, CRM, and e-commerce, this platform serves over 20,000 clients. In a rapidly changing environment, maintaining flexibility is crucial. You now possess the capability and insight to make informed decisions. The adaptability of NetSuite enables you to effortlessly scale operations, pivot, and embrace new business models. Each upgrade to NetSuite ensures that your configurations and customizations are smoothly transferred. Your essential business system doubles as your customer-facing commerce platform, tailored to fulfill client requirements and delivering an impeccable user experience. Featuring a user interface that provides real-time analytics, NetSuite guides users on actions they can take to support the business effectively. Furthermore, critical business information is readily accessible directly from the system, empowering decision-makers to act swiftly. This integrated approach not only streamlines processes but also enhances overall operational efficiency.

Engage with your customers in unprecedented ways across every available channel. Utilizing CPaaS and APIs for SMS, Voice, Video, and Verification, you can connect with any mobile device around the world within seconds. By fostering meaningful interactions with your customers, you can dramatically boost webshop orders, as evidenced by our partnership with a leading telecommunications company that implemented an intuitive online chatbot. Furthermore, we supported a well-known automotive company in re-engaging potential buyers who had previously been unresponsive to emails, which resulted in remarkable outcomes from their customized Rich SMS campaign. Are your clients forgetting crucial appointments? By introducing interactive SMS reminders, not only will you assist them, but you'll also improve your revenue streams. Our solutions are trusted by developers globally, enabling you to build with confidence and enhance your business with minimal code. By deepening your connections with customers and enriching their experience at every point of contact, you will ultimately foster increased satisfaction and loyalty. Don't miss the chance to revolutionize your customer interactions—seize the opportunity to elevate your business and witness its remarkable growth. Embrace innovative communication strategies that can redefine your customer relationship management.

In today's marketplace, consumers expect payment methods that are not only secure but also highly convenient, so why take unnecessary risks? By leveraging Elavon's proficiency in innovative technology and stringent security protocols that comply with PCI DSS regulations, you can elevate your payment systems from mere satisfaction to genuine customer delight. Our eCommerce offerings are designed to be intuitive and secure, enabling you to count on Elavon whether you require a simple payments interface or a fully customized eCommerce platform that aligns with your business goals. Join countless organizations that have chosen Elavon for their flexible and efficient payment solutions, which empower transactions at any time and from any location. Ensure your access to funds is prompt and transparent, with no hidden fees to worry about. Whether you are a solo entrepreneur, a multi-location business, or a large enterprise, our versatile payment solutions are crafted to expand with your needs. You can trust that your customers' payment information is protected with top-tier security measures, including EMV authentication, encryption, and tokenization, providing reassurance for both you and your clientele. In the ever-evolving financial landscape, emphasizing security and convenience with Elavon is essential for your success. This commitment not only enhances customer trust but also fosters long-term relationships.

Shaw Systems provides an advanced loan management solution that stands out in the industry. With more than fifty years of established expertise, we have earned a reputation as a leader in this field. Our comprehensive solution effectively oversees all components of the servicing life cycle, which includes customer service, delinquency management, recovery efforts, and placement procedures. The fully integrated loan servicing system we offer caters seamlessly to the needs of borrowers, dealers, internal personnel, and management alike, ensuring smooth operations at every stage. In addition, Shaw Systems offers a diverse range of consumer loan servicing software products. Each product is designed with integrated features that not only automate processes but also help navigate the ever-evolving credit landscape. Our support extends to various loan types, lines of credit, both direct and indirect loans, floor plans, commitments, securitization, and insurance offerings, making us a versatile partner in the financial services sector. Furthermore, our commitment to innovation ensures that our clients remain competitive in a rapidly changing market.

Infobip stands as a prominent figure in the realm of omnichannel communication, boasting over 700 direct carrier connections and more than 60 offices spread across six continents. Our mission is to streamline the ways in which brands interact with, engage, and captivate their customers on a global scale. Our robust communications platform offers a comprehensive array of tools designed for superior customer engagement and support, along with essential security and authentication features, accessible through a vast array of communication channels. THE INFOBIP EDGE (1) Tailored omnichannel customer interactions Enhance customer involvement through a diverse range of local and international communication options, such as SMS, RCS, WhatsApp, voice, video, email, and leading chat applications. (2) Worldwide influence with localized service With over 60 offices worldwide, we can respond swiftly to client needs. Our team provides round-the-clock customer support, delivering technical solutions tailored to specific local demands, grounded in established best practices. (3) Comprehensive customer engagement solutions Boost your business performance by enriching your communication strategies with our fully integrated offerings, which include contact center capabilities, marketing automation, and chatbot development, all powered by insights from our customer data platform. Additionally, our commitment to continuous improvement ensures that we remain at the forefront of innovation in customer engagement.

Debtmaster®, 360 is an advanced collection software that can be deployed on-premise or in the cloud, offering a comprehensive solution for managing collections departments and streamlining debt recovery processes. With this platform, your agency can achieve optimal performance and ease of use, combined with robust security features. Such capabilities enable you to minimize capital expenditures while enhancing reliability and redundancy, allowing you to focus on your primary business of debt collection. The software includes sophisticated communication tools that facilitate rapid and effective interactions with debtors via text and email. These cutting-edge features are complemented by consent controls and innovative collaborations with third-party services like Solutions by Text, enabling seamless electronic outreach to debtors. Its proven effectiveness has earned the trust of savvy business owners who rely on Debtmaster® to boost productivity across debt collection agencies. Ultimately, adopting this software can significantly transform your operational efficiency and enhance your agency's reputation in the industry.

Inovatec's cloud technology empowers lenders to enhance their loan processing, decision-making, and management through smart automation tailored to their specific requirements. Additionally, Inovatec’s solutions enable lenders to modify workflows according to their changing needs, facilitating business growth in a fiercely competitive market while ensuring the utmost protection of data security, privacy, and adherence to regulatory standards. This adaptability positions lenders to respond effectively to evolving challenges in the financial landscape.

AdvantEdgeTM, an adaptable software solution crafted by ADS, showcases remarkable features that support various applications, such as an advanced CRM system, management of government records, a thorough debt purchasing system, and the premier software for accounts receivable. Rather than compelling businesses to adjust to its framework, ADS tailors AdvantEdgeTM to align with individual business models, enabling firms to integrate the software seamlessly without disrupting their current operations. With a wealth of built-in functionality accessible from the outset, users can take advantage of these features without facing additional costs for separate modules. While AdvantEdgeTM can operate via a cloud-based infrastructure, it also provides the flexibility for self-hosting on SQL server-equipped networks. Created by Accelerated Data Systems®, AdvantEdge Collection Software aims to deliver unmatched performance and flexibility specifically designed for the debt sector. Regardless of whether they function as first-party creditors, collection agencies, or debt purchasers, organizations can greatly boost their profitability using AdvantEdge. This adaptability guarantees that companies can maximize the software's capabilities to cater to their distinct operational requirements, ultimately leading to improved efficiency and growth potential. Such comprehensive support positions AdvantEdgeTM as a leading choice for businesses in the competitive landscape of debt management.

Our advanced technology and services harness the latest data science applications, providing credit unions with vital tools and technologies necessary to excel in a competitive environment. This solution features a cloud-based, API-enabled platform that delivers a well-rounded approach to managing portfolio risk and delinquency, improving visibility into potential risks and opportunities while reducing collection expenses. It also includes a comprehensive loan portfolio management system that monitors performance, strategic goals, and projected losses. In addition, our advisory and supplemental support services are led by a team of industry experts committed to maximizing the efficiency of your collection and origination teams. The intuitive collector workspace offers easy access to information for rapid research, auto-dial functionality, and standardized comments for uniformity. With ready-to-use features, a vast data history, and automated oversight, this solution promotes operational efficiency. Moreover, an extensive library of dashboards presents crucial information, alert management tools, and a thorough analysis of vital performance metrics and behavioral patterns, facilitating better decision-making for credit unions and enhancing their operational effectiveness. Ultimately, our technology streamlines the management process while providing teams with the actionable insights needed to foster growth and drive success in their endeavors. This comprehensive approach empowers credit unions to not only manage their operations effectively but also to adapt proactively to the evolving market conditions.

Our software utilizes the Potential Delinquency collection approach, which is acknowledged by enterprise lenders for its potential to enhance month-end collections by up to 30%. By leveraging Net Balance at Risk (NBAR), we assign risk grades of A through E to each active loan, utilizing six advanced scoring models that function continuously in the background. The system smartly identifies the most effective timing to contact borrowers based on their historical behavior. This method not only improves the likelihood of successful right-party contacts but also minimizes unnecessary calls within your portfolio. Furthermore, our sophisticated work queues organize agent tasks using intelligent sorting algorithms, ensuring that accounts with customers who have defaulted on their payment commitments are given top priority. With the risk grades allotted to every loan, you are empowered to assign the most challenging cases to your highest-performing collectors. Our detailed reporting tools will also help you identify your most successful collectors, providing insights that can drive performance. Additionally, the software generates actionable recommendations tailored to the current status of accounts and levels of borrower engagement, keeping you equipped with effective strategies as you move forward. This comprehensive methodology not only enhances operational efficiency but also optimizes the effectiveness of your collection strategies, promoting better overall outcomes. Ultimately, the software is designed to adapt to the evolving needs of your business, ensuring sustained improvement in your collection efforts.

GOLDPoint Systems' origination software is an integral component of their cloud-based loan management suite, encompassing every stage of the loan lifecycle. This software is designed to expedite the loan approval and funding processes, enabling organizations to enhance their client service. Among its various features are online application submissions, eSignature authorization, dealer portals, and automated messaging via text and email. These capabilities not only streamline operations but also improve communication with clients, making the entire lending process more efficient. With such a comprehensive tool at their disposal, financial institutions can better meet the demands of modern borrowers.

DataView360 was designed to enable effortless connectivity with various data sources, both internal and external, which includes credit bureaus and providers specializing in fraud detection and identity verification. This software solution offers customization options, allowing clients to choose the exact data necessary for prompt decision-making processes within their operations. As a web-services application, DataView360 can be seamlessly integrated into current infrastructures or external platforms. The Data Engine feature of DataView360 serves as a vital tool for establishing efficient and flexible risk management strategies, empowering users to access, analyze, and merge data with any host or proprietary systems. This makes it ideal for organizations looking to modernize their legacy systems, as well as for those in search of a versatile, modular solution that adapts to their changing requirements. Moreover, the inherent adaptability of DataView360 guarantees that it can progress in tandem with the evolving needs of its users, ensuring long-term relevance and effectiveness in a dynamic environment. Its capability to integrate diverse data sources enhances the decision-making processes significantly, underscoring its value in today's data-driven landscape.

LiveVox is an innovative contact center platform that facilitates over 14 million interactions each year. It effectively combines CRM, omnichannel, and WFO features to enhance both customer service and the experience of agents. Additionally, it helps to minimize compliance risks significantly. Our user-friendly technology supports robust engagement strategies across various communication channels, thereby boosting the overall performance of your contact center. With established security measures and risk management resources, clients can thrive in an ever-evolving business landscape. Having two decades of expertise in the cloud contact center space, LiveVox employs more than 500 professionals in its San Francisco office. Furthermore, we maintain additional locations in cities such as Atlanta, Columbus, Denver, New York City, St. Louis, and even internationally in Medellin, Colombia, and Bangalore, India, ensuring that we have a diverse and widespread presence.

How can a business effectively handle an account that incurs a 20% fee while still remaining profitable? Many of the challenges associated with this can be addressed through modern technologies, especially by leveraging artificial intelligence and expert systems. "Expert systems" are advanced software solutions designed to mimic the decision-making processes of human experts. The term artificial intelligence distinguishes this technology from "human intelligence," which, despite its impressive capabilities, is often hindered by issues such as lapses in memory, inconsistencies, fatigue, and the requirement for rest. A significant milestone occurred in 1990 when Quantrax Corporation proposed an innovative system that laid the groundwork for artificial intelligence, leading to transformative changes in the software industry. Understanding the importance of this development necessitates recognizing the differences between traditional data-driven systems and expert systems, also referred to as knowledge-based systems. While data-driven systems consist of programs that analyze data to produce results, expert systems draw from a wealth of knowledge to make educated decisions aimed at optimizing outcomes. This transition towards intelligence-driven software represents a crucial evolution in our approach to problem-solving across diverse sectors. As businesses continue to adapt to these technologies, the potential to enhance profitability while managing costs becomes increasingly feasible.