Squaretalk Reviews

We have been using Squaretalk for quite some time now and it's time to show our appreciations to their amazing support and great service that has been provided. We have seen several companies who provide the same services as Squaretalk but the difference you will find here is that Squaretalk in it's platform provides transparency, and all configurations from IT part are very easy to catch on and understand. Speaking from our experience with Squaretalk the biggest asset that Squaretalk has is the team which from what is seen they are working everyday to provide better service and here i want to mention the best CSM i have ever had the pleasure working with, Dary which has helped us every step of the way to onboard and have our systems active and working, we give our many thanks to her for all the support provided.

What we like from Squaretalk is the quality of the calls, the transparency in system and that we have been using Squaretalk for quite some time now and we have not had any issues regarding calls, systems etc.
One other big plus with Squaretalk are the many features they provide and that they are adding everyday but the most important thing that in our opinion makes the difference is the support team and customer success manager who are always there to support.

As i have mentioned earlier till now we have not had any issues when it comes to Squaretalk from either calls nor system everything has worked as it should.

Great company. I have used more than 3 years and i will still use it daily.
Best pricing there is.

Everything is working perfectly, the support is very helpful never had a problem that lasted more than 5 minutes i will suggest it to everyone.

Nothing, Squaretalk is the best VoIP you can use today.

What truly stands out about Squaretalk is their unwavering commitment to providing a tailored experience for customers. They actively listen to feedback and continuously improve their platform to meet the evolving needs of businesses. Squaretalk exceeded our expectations as a VoIP provider, offering a combination of reliability, scalability, and robust features that have significantly enhanced our communication efficiency.
The ability to seamlessly integrate with our existing tools has saved us time and effort, while their analytics and reporting tools have been invaluable for monitoring performance and optimizing workflows. Squaretalk clearly prioritizes quality and customer satisfaction, which is why we trust them as a long-term partner for our VoIP needs.
Their customer-centric approach, combined with their innovative platform, sets them apart from the competition. We highly recommend Squaretalk to any business looking for a professional, efficient, and feature-rich VoIP solution!

Squaretalk has been an incredible VoIP provider for our business. The call quality is consistently excellent, and the platform is user-friendly and intuitive, even for team members new to VoIP systems. The range of integrations, especially with our CRM, has streamlined our operations significantly. Their customer support team is responsive, knowledgeable, and always ready to assist. Additionally, the pricing is competitive, making it an excellent choice for businesses looking to scale.

There are occasional minor delays when deploying new features or updates. While rare, these could be improved.

One of the best voips I have worked with. I highly recommend. their support is always available and straight on point.

Squaretalk's top advantages are a multi-channel communication platform, advanced contact center features like predictive dialing and skill-based routing, and robust reporting and analytics. They also have global reach with local numbers in over 150 countries, CRM integration, and enhanced security and compliance. Marsel my CSM is always there to help in a professional way

They need to work more on providing more options for Asia destinations

So far pretty smooth sailing, from the moment we switched 3 years ago and were assisted with the whole process of switching the whole callcenter from another provider and until now.

Ease of use, accessible reports with detailed information. Full control over everything, flexible support ready to help with all of our requests. Personal assistance from Dary our account manager.

Sometimes long hold times for support over the phone especially in the evening.

It is a great VOIP if you're planning to grow your Business. The Team is very welcoming and quick to respond. They can adapt to your needs and goals and even negotiate on different things. I would highly recommend.

The system is super well built to provide the user with as many options as possible. Everything is on the user's hands so you can decide for yourself how to configure your own system as it is very customizable. Has many tools such as Spamchecker, Autodialer and many many more.

Sometimes there might be tough times with the outbound routes as the calls may not go through due to some small issues that might incur, and even though the support's response time is very great and quick, some issues must be passed to another department which can deal with them, which might require until the next day to be finalized as a process. This might happen only for me as my working hours are a little bit late and there isn't much assistance to be offered for issues at this time.

Overall, I highly recommend Squaretalk for anyone looking for a seamless, efficient, and affordable VoIP service.

So far Squaretalk is one of the best VoIP providers i have ever used or worked with before in the past. The setup process was incredibly simple, and the call quality is crystal clear with minimal latency. They have great variety of outbound destinations too, customer support team is top-notch as well – responsive and helpful whenever I have a question or need assistance.

There is always room for improvement, but cannot really think of something extremely important. Maybe design could be improved a bit.

Great experience, no problems usually, maybe the best I've used till now, i would suggest it to anyone actually

Easy to use
User Friendly
A lot of options in menus
Order DIDs online
Great support
Nice prices compared to others

I think it would be better for me if i had Axiom, DIDs and account funding in one website, not on 2 separate links, but its not a problem, just a suggestion

I am absolutely thrilled with my experience using Squaretalk! This platform has completely transformed the way I communicate and collaborate. The sleek and intuitive design makes it incredibly easy to navigate, and I love the seamless integration of various communication tools.
To sum it all up, Squaretalk isn't just a like for me—it's a full-on love affair. It's my go-to for professional communication, and if you're on the lookout for a platform that's reliable, secure, and easy to use, this is it. Highly recommend!

The customization options are a fantastic touch. I've personalized my profile and set up notifications just the way I like them. It's these little things that make a platform truly user-friendly.
and the customer support They're quick to respond, super helpful, and you can tell they actually care about making sure users have a positive experience.

In a nutshell, there's nothing I don't like about Squaretalk.com. It's become my go-to for professional communication, and I'd recommend it in a heartbeat.

Overall, Squaretalk promotes effective communication by prioritizing clarity, simplicity, and inclusivity, which can lead to better understanding, engagement, and collaboration among team members or within any communication context.

Squaretalk encourages speakers to be clear and concise in their communication. By breaking down complex ideas into simple, straightforward language, it helps ensure that everyone understands the message

When everyone communicates using Squaretalk, it creates a level playing field where everyone has an equal opportunity to participate and contribute. This can empower individuals and foster a culture of collaboration and inclusivity.

Overall it's been a great experience and we'll continue using Squaretalk for our VoIP phone service for our business.

We have been using Squaretalk for several years now, implementing the VoIP phone and logs that are incorporated into our CRM. It's very easy to use, and whenever we have had issues, the customer service is great. They respond quickly by email or telephone, and when needed with desktop sharing.

I don't really see cons to using the service. It's easy to use, and easy to top off the minutes allowed when needed instead of having to pay a flat amount each month whether we use the minutes or not.

We have grown a lot as a Company and Squaretalk has helped us a lot in this part and I believe that we will grow even more together.

Thank you Squaretalk.

Squaretalk has great support team and very organized dashboard and easy to use. We have grown a lot as a Company and Squaretalk has helped us a lot in this part.
Thank you Squaretalk.

At the moment everything is very well organized, but I would also like, if it were possible, for an autodialer too.

Our overall experience with the Squaretalk team has been excellent. They take customer feedback very seriously, and their platform has consistently met our expectations.

User-friendly UI & UX, simple installation and configuration, and excellent value for money. Plus, the support team is just one click away.

Currently, there is limited integration with popular CRMs and Helpdesk software, but the team is actively working on developing integrations with leading CRMs.

Would recommend it to the team.

I've been using Squaretalk for almost a month. It is a great service that helps the telemarketing team to dial more calls. The support is amazing, they go out of their way to fix your issues very quickly. It is highly recommended!

There are no sounds when a team member is making the calls. So, the team doesn't know if the system is dialing the number or not. We would like to see this call sound added.

Overall the experience is pretty good very satisfied with the overall feature set very good support team call quality excellent and the pricing is okay.

Call Quality.
Simple.
Good Answer ratio.
Has all the good features Recording, Whisper, Barge in, Transfer mid call.

The Design is outdated but it isn't really that big of a deal.

No need to say more, the Best experience I've ever had
I hope that all the companies will be like that.

First, i want to say thank you to Dary (our Customer Success agent) who makes sure that everything is working and that we are satisfied, she is involved in every decision we make and always thinking about how she can improve our satisfaction.
the support team is also very nice and willing to help every time and they do it with joy, definitely the best.
Thank you for being you and it's a pleasure to work with you guys

Actually, everything that I need I tell to Dary and it is solved so I have no Cons at the moment.

Very easy to install and use. No problems at all. Very polite and competent support, I will recommend it.

Easy-to-use, powerful. Softphone and the admin platform are both very user friendly and understandable.

No cons have been noticed so far. I haven't faced any difficulties yet.

When using a telephony platform, the main concern is not only how good it is or if the features could be this or that. The main concern should be if an issue happens, how fast and reliable the solution is.
Do not doubt support with Squaretalk.

Fast and reliable support.
Extended flexibility.
Self Service for a lot of amendments and services.
Good voice quality of calls.
Click-to-call with CRM software.
Supports Softphones and physical devices.

None for now.
Keep up the excellent job and offer more personalized features.

Very happy for using the app when i can export data about the workload of my team and where we can improve.

The ability to track and monitor my team. The viewing and recording of the phone call helps me improve and understand my customer.

That i can't connect it with SALESFORCE to integrate all off the work i have of one customer.

We have used many VoIP providers over the years and hands down Squaretalk is the best at every aspect.

The systems is flawless we make 1000s of calls every week and everything runs like clockwork.

I can honestly say none of our agents have complained of a dropped line or bad signal same goes for our clients.

The support team and account managers are first class and nothing is to much trouble for them.

The white labelling of IP addresses before access to systems can be a little frustrating.