What is Support Robotics?

Support Robotics offers an intelligent approach to tackling home Wi-Fi issues, which have become the primary reason for over fifty percent of all technical support inquiries made to internet service providers. This innovative solution features a self-service application alongside a remote support portal, bridging the gaps that current diagnostic tools leave behind, enabling both customers and support representatives to swiftly address Wi-Fi challenges. It seamlessly integrates with the existing functionalities of your router, customer care application, or network infrastructure. Moreover, Support Robotics empowers your helpdesk agents to access the customer's router during broadband outages, allowing them to conduct diagnostics across multiple facets. By providing your support agents with the ability to view the situation from the customer's perspective, it offers a level of insight comparable to an on-site visit, thereby enhancing the overall customer experience. Ultimately, this tool not only streamlines the troubleshooting process but also fosters a deeper connection between service providers and their clients.

Pricing

Price Starts At:
$55 - $75 /month/user
Free Trial Offered?:
Yes

Integrations

No integrations listed.

Screenshots and Video

User friendly apps

User friendly apps

Company Facts

Company Name:
Support Robotics
Date Founded:
2017
Company Website:
www.supportrobotics.com
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Product Details

Deployment
SaaS
iPhone
Android
Training Options
Documentation Hub
Online Training
Video Library
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
Target Organization Types
Mid Size Business
Small Business
Enterprise
Nonprofit
Startup
Supported Languages
English
French

Support Robotics Categories and Features

Remote Support Software

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback