Talkdesk Customer Reviews in April 2025

What is Talkdesk?

Create a smooth and effective customer experience that effortlessly transitions across multiple channels. Our AI-powered, automation-centric solutions are tailored for everyday applications. Each year, we unveil a host of new features, solutions, and integrations to keep our platform ahead in the realm of customer experience technology and current trends. By prioritizing automation, we significantly improve essential customer service workflows utilizing the capabilities of Talkdesk AI. Yet, the proof lies in our clients’ successes; delve into diverse testimonials that highlight how they have effectively met their customers' needs. Revolutionize your customer service operations with CX Cloud, an all-encompassing suite of enterprise-level applications that seamlessly integrate for customer self-service, omnichannel communication, workforce engagement, employee collaboration, and analytics—all housed within a singular cloud-native system. Delight your agents with an intuitive interface while boosting the adaptability of your contact center by easily modifying every aspect of CX Cloud, from IVR routing settings to the agent dashboard. Additionally, these innovative tools empower you to deliver a consistently outstanding experience for both your team and your clientele, reinforcing the value of exceptional service at every touchpoint.

Pricing

Price Starts At:

$45 per month

Free Trial Offered?:

Yes

Integrations

All Talkdesk Integrations

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Screenshots and Video

Company Facts

Company Name:

Talkdesk

Date Founded:

2011

Company Location:

United States

Company Website:

www.talkdesk.com

Product Details

Deployment

SaaS

Training Options

Documentation Hub

Online Training

Webinars

On-Site Training

Support

24 Hour Support

Web-Based Support

Product Details

Target Company Sizes

Individual

1-10

11-50

51-200

201-500

501-1000

1001-5000

5001-10000

10001+

Target Organization Types

Mid Size Business

Small Business

Enterprise

Freelance

Nonprofit

Government

Startup

Supported Languages

English

Talkdesk Categories and Features

Workforce Optimization (WFO) Software

Telephony Software

Auto-Dialer

Call Center Management

Call Monitoring

Contact Management

IVR / Voice Recognition

Inbound Reporting

Outbound Reporting

Predictive Dialer

Telemarketing Management

VoIP

Voice & Data Integration

Sales Enablement Software

Collaboration

Contact Management

Content Management

Document Management

Goals / Quota Management

Lead Management

Meeting Management

Performance Management

Presentation Management

Proposal Management

Territory Management

Training Management

IVR Software

Call Center

Call Logging

Call Recording

Call Routing

Multiple Scripts

Phone Key Input

Survey Management

Text to Speech

Voice Customization

Voice Mail

Customer Service Software

Alerts / Escalation

Appointment Management

Call Center Management

Email Management

Knowledge Base

Live Chat

Performance Metrics

Queue Management

Self Service Portal

Social Media Integration

Surveys & Feedback

Virtual Assistant

Workflow Management

Distributed Call Recording

Event Triggered Recording

File Transfer

Instant Retrieval

On-Demand Recording

Recording Bookmarking

Scheduled Recording

Screen Activity Recording

Video Call Recording

Call Recording

Call Scripting

Campaign Management

Database

Escalation Management

IVR / Voice Recognition

Inbound Call Center

Manual Dialer

Outbound Call Center

Predictive Dialer

Progressive Dialer

Queue Management

Real-time Chat

Reporting/Analytics

AI Voice Agents