Textmagic Reviews

I've used Textmagic for years in my role as a Motor Vehicle Sales Manager and it is simply the best way to contact new and existing customers. So many people will not answer a call if they do not recognise a number but everyone reads a text.
Communicating this way also means there is a record of what was said so there is no doubt later on.

It's simple to use a reasonably inexpensive.
I like the layout, notifications and reporting.
It lets me know both by sound on my PC and an email when a customer has responded to a text I've sent.

There is nothing about TM that I do not like.
I wouldn't use any other platform.

Great product easy to use simple pricing structure. suitable for beginners and seasoned marketing people alike.

Excellent product very easy to use i can send and receive texts as well as calls and do marketing as well.

There are no real dislikes about the product it is very good.

Overall, Textmagic is a game-changer in the text messaging world. Their innovative spirit and forward-thinking mentality make them a leader in the industry. I highly recommend their services to anyone looking for a reliable, advanced messaging solution that grows with your business.

I've had the pleasure of using Textmagic's services for quite sometime now, and I can confidently say they are a beacon of innovation in the text messaging industry. Their forward-thinking approach and cutting-edge technology have made communication not just easier, but also more efficient and enjoyable.

What sets them apart is their commitment to staying ahead of the curve. They are constantly evolving, incorporating the latest advancements to provide a seamless experience for their users. The interface is user-friendly, and the features are designed with the future in mind, making sure that users have everything they need at their fingertips.

I don't think any text messaging company can provide this but it would be nice to know the actual, factual reason messages are not received by the recipient instead of a general "blanket" reason.

Wonderful experience. I am very pleased. Super easy to use and very reliable. My customers love it as well.

I love being able to schedule out texts to keep my day running smoothly and predictably. Love it and wonder how I operated without it.

There is nothing con to report about this service- works like a charm and is very user friendly.

Good, but wish there were a rate for users that are under 1000/texts month. The cost of .049/message starts to add up.

Good tool to manage users and see history of our work, integrates easily with Make our integration app.

We only use it for our internal work and average around 800/texts per month. The costs start to add up because we don't use it enough for an inclusive plan.

I am very satisfied.
Easy to use.
Look for the sample and templates that is in the standard.
Study and implement.

Easy to make a sheet in Excel with your customers.
Import it into Textmagic. Use a template as a sample and make your own message.

I use it for messages like:

Have a nice summer.
Happy New Year
Merry Christmas.
And of course special deals.

Overall, I’m highly satisfied with both the product and the outstanding customer service that comes with it. I would definitely recommend this to other businesses looking for reliable and efficient solutions.

Amazing! The product has been an incredible asset to my company, consistently delivering strong performance. Both the web-based platform and the app work seamlessly, providing all the functionality we need to keep things running smoothly. The user interface is intuitive, and the features are well thought out, making it easy for my team to adopt and use daily.

On the rare occasions that I've encountered an issue, the support team has been nothing short of fantastic. Their response time is impressively quick, and they handle any problems with professionalism and efficiency, ensuring that disruptions are minimal. It’s clear they prioritize customer satisfaction, and their commitment to resolving issues is greatly appreciated.

I genuinely have no complaints; the product has been excellent and has worked flawlessly for us.

It has proven to be a great product to suit our needs, as its easy to use and provides the records required.

It works seamlessly providing the record of activities we need.

Have had no issues so can't give any bad points

Overall happy with the product and experience. Design is easy to navigate and use. The template field is very handy!

Textmagic is easy to use and perfect for short messages for communication with patients and parents.

Unable to send/receive photos. Which in term leads us to using another platform, and communication usually just transfers there.

Great software does what it says on the tin & no more.

It has worked with ease from day 1. No wrestling with crap instructions or poor interface or bombarded with adverts and up sells. I use it twice a month and never had one issue with it. IMO it didn't need the face lift and I still use Classic view.

Nothing as it does everything I need with ease.

Overall, highly recommend for small enterprises! Easy to use, reliable, support gets back to you quickly and pricing is competitive. If you are a larger organisation, then this software will be challenging to scale with until they come up with more enterprise-level solutions.

Very intuitive interface for my team to learn.
Simple functionality.
Able to login to subaccounts so that we are all sending SMS from one number.
Chat view is highly useful for ongoing dialogue with customers.

Hard to scale with if you are trying to have only one inbound/outbound number, as there is no ability to assign conversations to different people or assign statuses, like in most contact centre softwares. There is meant to be a feature called Shared Inbox coming out but I'm unable to get my hands on it even when I enquire.

The overall experience with Textmagic is a very positive one. We would definitely recommend it to others.

Textmagic gets us in contact with our clients faster than perhaps email. You can send a group of contacts the same message all at once.

The cons I recon is the direct debits being taken to top up the account when there is still a balance on the account.

All good. We haven't needed to use the support was the system is so user friendly. We are very happy with Textmagic.

It's so easy to use for all of the team whether they are office based at a PC or out on appointments using the app. It does exactly what we need it to do - keeps everyone in the loop.

None that I can think of. We are very happy with Textmagic.

It is a great experience for all of our employees to get texts out. I definitely recommend this to other business owners.

I like that it allows me to add multiple lists and include existing contacts without having to input the contacts over and over again.

I would say a good thing to do is give the options to add the contact to different lists without having to go to each one individually.

Have been very happy with TextMagic for many years and would have accepted a reasonable price increase to reflect increased running costs. However, Sender ID jumping from zero to £10 a month does make us consider alternative solutions.

Reliable and low cost for sending SMS.

Exorbitant price introduced for Sender ID. Cost went from zero to £10 a month.

Amazing app. We use it in recruitment (telling candidates to check their email for interview details) as well as communicating with the staff on a regular basis. We have been able to record training notes and send the link to the relevant staff to watch and learn. During Covid it really helped us to keep in touch with our staff (150) who work at 5 different locations giving a consistent message and encouraging feedback.

Quickly communicate to all staff at the same time.
Keeps a record of what you sent and to whom.
Payment set up so automatically adds credit.
Account information easy to find.
You can attach links to video messages.

Updating distribution lists from an Excel spreadsheet could be better explained but I work around it OK.

Excellent.

That I can use a full size keyboard when creating messages. That SMS messages are instantly broadcast to my user community.

having to switch out of email when having a dialogue.

Our experience with TextMagic has been fantastic :)

I highly recommend it to any company seeking to contact their customers/subscribers quickly and efficiently.

Simple Interface, Easy to Use, Remembers Phone Numbers, Allows for Emojis, Shows Message History, and Includes Fair Rates.

There are no cons whatsoever. This service is just that good!

I was happy on the second time I used it because I had help from Tech Support and everything worked great.
I would recommend to new users, make sure you have all your contact information in the message and your website, every time.

I am using this in a church environment. I retired as a computer engineer, but have been a Pastor before medical issues had me step down. I am now a member of a great church but lacking experience in technology, so I have stepped into the role of technology there.
Of course, sending a message to many people at once is a wonderful help to get messages out. I am using TextMagic to get invites and messages out.
I have only successfully used it once, but I believe it will be a great help with growing the church with new members and visitors.

The first time I used it, the messages did not go out. I did not have everything set up correctly, but of course I did not know that.
If TextMagic could come up with an abbreviated instruction set TEXT and VIDEO with a check list to make sure everything is set up. They may have one, but it is not obvious to get to. Maybe a button for first time users that says Quick Setup.

As above, this is quick, efficient and easy to use. We have 800+ members that are a part of our company and we use TextMagic to make contact with them all.

Easy to use, quick and efficient. You can send a text to multiple people at once which really saves time!

None - never had any issues with text magic or their services.