Thirdlane Reviews

Thirdlane has been a solid choice for managing our business communications. It combines the tools we need and makes teamwork easier.

Easy to use, scalable for growing businesses, and includes a robust set of features like VoIP, messaging, and video.

The advanced setup documentation could be more detailed for smoother implementation.

A reliable VoIP solution that gives MSPs the flexibility to customize and manage phone services efficiently, ensuring a seamless experience for their clients.

Adaptable to different client needs, multi-tenant support, and integrates smoothly with various tools

Could use some UI improvements for a smoother user experience.

Thirdlane is a powerful VoIP solution that balances flexibility and performance. It may require some technical know-how, but once set up, it runs smoothly and efficiently.

As an MSP, we depend on Thirdlane’s strong multi-tenant features and extensive customization. It’s a solid choice for both internal operations and client deployments.

Documentation could be more detailed, and the UI feels a bit outdated.

Thirdlane has been a game-changer for us. Their communication tools, like PBX systems and collaboration apps, have totally revamped how we connect with clients and each other. Easy to use and reliable, Thirdlane fits right into our workflow, helping us stay ahead and deliver top-notch service.

Thirdlane stands out for its versatility and scalability, accommodating our evolving business needs effortlessly.

Minor drawbacks are outweighed by the overall benefits.

Thirdlane Multi Tenant PBX is designed with MSPs in mind. It offers flexibility, branding options, and solid communication features, making it a reliable choice once set up.

Great for managing multiple clients with its multi-tenant setup.
The white-label feature is a big plus, allowing for personalized branding.
All-in-one UC solution—voice, messaging, and video work well together.
Scalable to meet the needs of both small and mid-sized businesses.

Initial setup takes some effort to get it right.
Can feel a bit technical at first for new users.

Thirdlane's a solid performer in our tech lineup, especially with its scalability and versatility. A spruced-up interface and streamlined advanced features would make it even better.

Love how Thirdlane scales with our company's growth. It clicks well with our other systems, and its wide range of features is a big plus for handling all kinds of communication needs.

The interface could use a modern touch – it's a bit old school.

As someone managing an MSP, Thirdlane has been a practical choice. The system's flexibility and our ability to brand it have been beneficial. The initial time investment in setup and learning is noticeable, but it's been reliable and effective for our needs.

- Really flexible in tailoring services for different clients.
- The white label option is a nice touch for branding.
- Dependable performance once it's up and running.

- The setup process is quite involved.
- Takes time to fully leverage all its features.

From the captain's chair, I'd say Thirdlane's doing a great job for us. It fits with our vibe, keeps everyone in the loop, and just works. Sprucing up the interface would be the cherry on top.

I'm all in on how Thirdlane's been a breeze to integrate and scale with us. It's got the tools we need, keeps us connected, and hasn’t let us down.

A simpler, cleaner design would help our team, especially the ones just diving into VoIP for the first time.

Thirdlane Multi Tenant has been a fantastic addition to our offerings. Despite the initial setup being a bit tricky, the customization options and feature set make it well worth it. The support team is top-notch, and the white label option has been a big plus for our branding.

- Highly customizable to fit our specific needs
- Robust features for VoIP, contact center, and messaging
- Excellent white label option for branding
- Great margins and support

- Initial setup can be a bit complex but it's not a big problem

Thirdlane Multi Tenant PBX delivers a practical, unified communication solution that combines calls, chats, and video meetings into one system, with options to suit different business needs.

Offers on-premise and cloud options, smooth integration across features, and tools for collaboration that work well for teams.

Setting up advanced configurations may require technical knowledge.

Thirdlane has become our go-to for seamless Unified Communications, enhancing productivity and connectivity across the board!

Thirdlane's robust features and intuitive interface have revolutionized our communication, boosting team collaboration like never before

Occasional minor glitches, but quickly resolved with their responsive support team

A solid choice for businesses needing to manage several communication channels. Ideal for larger enterprises, might be a bit much for smaller ones.

Handles multiple clients smoothly, great for centralized communication management. Unified platform makes switching between calls, texts, and video conferences easy.

Setup can be complex for those new to VoIP systems. Interface functional but could use a modern touch.

Thirdlane Multi Tenant PBX has been a game-changer for our MSP business. The customization options and multi-tenancy support are top-notch, making it easy to tailor the system to our specific needs. Integration with Zoho and Salesforce has been seamless, and the free collaboration app is a great bonus. Though the initial setup was a bit challenging, the stellar support team was always there to help. Highly recommend it!

- Deep customization options
- Excellent multi-tenancy support
- Fantastic customer service
- Easy integration with popular CRMs like Zoho and Salesforce
- Free collaboration app included

Minor occasional glitches, but support resolves them quickly

Thirdlane is awesome for our MSP business. Managing client comms has never been easier, and our efficiency is through the roof thanks to their stellar tools and support. Great product!

- Easy-to-manage and scalable Multi-tenant PBX system with lots of features
- Knowledgeable and responsive support team

- Initial setup can take some time to fully master

As an MSP at the helm, Thirdlane has been a revelation—shifting from just another software to the heart of our operations. The early effort to get acquainted? Absolutely worth it for the efficiency and clarity it brings.

Fits like a puzzle piece into our day-to-day, streamlines client and team interactions, and arms us with a full arsenal for communication.

A bit of elbow grease needed initially to master its full suite of features.

Thirdlane Business Phone System stands out for its exceptional value and adaptability. As a reseller, it's a key asset in meeting diverse communication needs for my clients. Its cost-effectiveness adds significant value to our offerings.

The system's adaptability makes it a versatile solution for diverse communication needs. Excellent value for both resellers and end-users.

The system's rich feature set may be perceived as complex for users looking for simpler solutions.

Thirdlane is the backbone of our phone communications. Our sales and support teams depend on it, and we value the outstanding customer support. Thirdlane is incredibly simple to set up with smooth integrations, resulting in significant productivity boosts. After utilizing it for a few weeks, we've seen tangible benefits - saving us time, enhancing our customer support, and allowing us to focus on business growth.

Exceptionally easy setup, featuring seamless integrations for enhanced functionality. Well documented.

All is well. It might be a bit challenging for beginners.

For businesses seeking customized communication solutions, Thirdlane Multi Tenant stands out for its flexibility and dependability as a White Label provider. We've relied on the platform for years, and the customization options have enabled us to create a system tailored to our brand. The call quality is consistently high, and the ability to scale the system as our business grows is a valuable benefit.

Customizable, reliable, high call quality, scalable, comprehensive resources and very good support.

Possible need for technical expertise for advanced customization.

Having been a user of Thirdlane for the past two years, I can confidently say that it is a reliable and versatile PBX solution. The call quality provided by Thirdlane is excellent, ensuring seamless communication for our business. In addition, their support team has consistently demonstrated their expertise and responsiveness, promptly addressing any concerns or inquiries that we have had along the way. One of the aspects that truly sets Thirdlane apart is its versatility, allowing us to customize and tailor the system to meet our specific requirements. Overall, Thirdlane has proven to be a valuable asset to our business operations, and we are thoroughly satisfied with our choice.

Thirdlane delivered peace of mind through excellent support, high performance and budget-conscious pricing. It's a complete solution that's already paying dividends for our growing business. I have no hesitation recommending them!

Documentation could be a little more user-friendly.

After struggling with unreliable systems and poor support, we migrated to Thirdlane PBX. I'm impressed with their cloud-based solution - call quality is crystal clear. The mobile app seamlessly integrates across employee devices, allowing remote staff to stay connected. Built-in contact center tools have streamlined our operations. Most refreshingly, I haven't needed support since migrating. Thirdlane's redundant infrastructure ensures practically flawless uptime. Staff queries are promptly addressed by knowledgeable reps. The peace of mind alone makes Thirdlane well worth the investment - I highly recommend them.

Exceptionally flexible and loaded with an extensive array of features, making it a highly cost-effective solution with outstanding support.

We did not notice any significant shortcomings....