Your host applications run the business, but securing them shouldn’t disrupt your team’s productivity. Rocket® Secure Host Access™ is a security-first terminal emulation platform that effortlessly brings modern identity and access management to your green screen environments. We empower you to replace outdated passwords with passwordless, phishing-resistant authentication, stopping credential-based threats at the source.
Whether you operate in desktop, web, or hybrid environments, we make safeguarding your mainframe data simple and reliable.
- Seamlessly align with strict industry regulations, including HIPAA, PCI-DSS, and DORA.
- Block credential theft and unauthorized access with advanced, phishing-resistant logins.
- Lock down sensitive information using industry-standard TLS 1.3 and SSH encryption.
Keep your enterprise secure while letting your team work without friction. Partner with us to fortify your host access today.
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Diplomat MFT by Coviant Software is a powerful, enterprise-ready managed file transfer solution designed for secure, automated delivery of sensitive data. It supports leading secure protocols including SFTP, FTPS, HTTPS, and AS2 which integrates seamlessly with platforms like AWS S3, Azure, Google Cloud, Oracle, SharePoint, Box, and Dropbox.
Diplomat MFT includes built-in PGP encryption, IP access rules, threat intelligence scanning, and multi-factor authentication, features that help organizations maintain compliance with regulations like HIPAA, PCI/DSS, GLBA, GDPR, and DORA.
If you're overwhelmed by compliance risks or face challenges with managing brittle scripts, it’s time for a better solution. Diplomat MFT eliminates uncertainty and gives you peace of mind.
Start your free trial today.
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Manual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically.
The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy.
Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA.
Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions.
Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
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Nexcess offers a managed cloud hosting platform aimed at simplifying infrastructure while delivering outstanding performance, security, and scalability for vital business applications. By merging cloud hosting, networking, compliance, application management, and automation into a unified system, this solution removes the need to juggle various vendors and tools. It significantly lessens operational challenges, enabling specialized teams to oversee orchestration, security, system uptime, and maintenance, which allows users to focus on building and scaling their applications. With dedicated computing resources at its core, Nexcess ensures reliable performance and predictable costs, further enhanced by fixed-cost billing that mitigates the unpredictability often associated with public cloud services. Additionally, it features thorough governance and compliance capabilities that meet standards such as HIPAA and PCI-DSS, along with continuous security monitoring, firewalls, and DDoS protection. The platform also supports businesses in navigating the complexities of digital transformation, ultimately providing the flexibility and security required to thrive in a fast-paced technological environment. In summary, Nexcess not only boosts operational efficiency but also equips companies to grow securely and confidently in an ever-changing digital landscape.
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