Vivantio Reviews

My overall experience is 100% satisfied with Vivantio. If i have a chance to share it to everyone i will suggest it.

I like Vivantio because the software is designed to be easy to navigate and use. Also it's user friendly, which reduces the learning curve for user and enhance overall user experience.
It helps me track and monitor the issues and request of other department.

For me it's nothing to dislike because it was easy and convenient to use.

Overall, I am very satisfied with my usage of Vivantio for my 2 years of being in the workforce management. It makes a lot of work easier for us and convenient as well.

One thing that I like about Vivantio is that you can do a lot of requests that are already past dated, with Vivantio you can update the tagging of agents who are incorrectly tagged. You can even process an schedule adjustment using it or schedule trade as well. With Vivantio Operations can send their request that was not facilitated on time.

Sometimes when I am using Vivantio, it automatically logged out when it's on idle mode, but aside from that, there's not any other cons in having Vivantio.

Friendly use and we can also update or easily giving the status of all concerned for requestor for pending items that need to be addressed.

All concerns are reportedly documented and issues are not forgotten. Also we can update the issue on a real time basis.

No email notification was received when SLA was already overdue.

This tool has proven exceptionally helpful, particularly for real-time analysts like us, who frequently handle a multitude of current and past concerns. Vivantio offers us a reliable option to efficiently manage pending tasks and historical requests.

This tool proves incredibly valuable due to its meticulous organization of the various types of concerns we receive. We can easily return to our pending tasks because of its user-friendly interface and simple navigation.

The only cons so far is that it automatically logs out when there is inactivity for added security.

It can help a lot on my daily tasks. It can also bust my confidence in my monthly report and develop my communication skills and flexibility.

I can easily organize, accomplished and determine prioritization of important and urgency of my daily task.

Requestor has no option to reopen the request if there is a mistake in the solution. They need to create another request again.

Overall, the app is very helpful in our day-to-day task, as request and concerns are efficiently being forwarded to Team. To be addressed promptly.

The Vivantio app is easy to navigate as the app interface is user friendly. Ticket for concern and issues are received in a timely manner and being monitored and updated real time.

I see that when closing the ticket, we have to manually type the email address of our colleagues for them to be notified when I close the ticket.

Overall Vivantio is a good tool. I am using this tool ever since I started working in my current company.

The tool provides streamlined solutions to our company's ticketing system. The version I am currently using has an organized categorization for each department with corresponding reporting too.

The reports, in my opinion, can still be streamlined. The reports we have right now seems cluttered.

Considering its overall features, vivantio helped me to process tickets efficiently and effectively through their status features and SLA.

Ticket management (can put the request on-hold/monitoring), Reassignment to different user, Status updates (Rejected, approved, Closed)

Wasn't able to modify time zone, after saving my preferred time zone, it will still reflect as it's original time zone.

My best experience in Vivantio is you can close and check the ticket real time, also it you can re-assign any pending ticket to others without any problems. that's how i love using Vivantio.

I like how Vivantio works, especially we are a frequent users of this tool, its an easy access tool where you can check any pending tickets and process request. thats how i like using Vivantio tools.

What i didn't like on the tool is it keeps me logging out and need to re-log in. also you need to put your Google code to sign in again. hopefully it will be fixed.

Using a simple and intuitive interface, improve service operations to boost productivity and shorten response times.

With Vivantio, reduce risk, increase efficiency, and manage workload. Provides strong, highly configurable, and scalable solution.

There are often times that user interface is not smoothly working and took some time to load up.

Overall, this is an excellent tool in processing bulk of request from different departments including HR, I.T , OPS etc. This tool is simple and easy to use. It has all the features and functions that most users would need from an ITSM Tool such as reporting and exporting request. Lastly, the design and structure is very easy to navigate.

Vivantio app is so useful especially on the support team end. This tool provides effective service management software to us as a support and to other departments including OPS, HR , I.T etc. internal and external employee. This is so helpful as this gives us time (SLA) to process the request from other department. This is very commendable to be used.

Based on the update of this software, we'll be needing to be connected first on VPN. This will be no longer easy to access even if connected to internet.

There are times where Vivantio is down and some errors impacts productivity of support.

As mentioned above, Vivantio is a great tool that helps me work efficiently even if I am not a techy person. It's very easy to navigate and data are still intact even if the tickets are closed, I can still look it up by just typing the name of the creator or the ticket number itself.

Vivantio is a tech-friendly tool that helps us cater requests from different department in our company. I love how data are being sort out and the access that we can easily export it for easier access for tickets.

I think the room for improvement is the idle time. Sometimes, Vivantio automatically logged out on my pc.

Friendly to use and we can also updated or easily giving the status of all concerned for requestor for pending items that need to be addressed.

All concerns reportedly documented and issues are not forgotten. Also we can updated the issue on real time basis.

No email notification was received when SLA was already overdue.

My overall experience is 100 % satisfied with Vivantio. If I have a chance to share it to everyone, I will suggest it.

I like Vivantio because it was user-friendly. The software is designed to be easy to navigate and use, which reduces the learning curve for users and enhances overall user experience.
It helps me to track and monitor the issues and request of other departments.

For me it's nothing to dislike because it was easy and convenient to use.

Vivantio is a tool for our tickets. It's very easy to use because its labels are organized. We can also filter the tickets we need and generate reports as well.

The application is easy to use. We can filter and generate reports in no time. It's very easy to use because its labels are organized.

When I work on tickets at the same time the application itself will buffer or lag making me restart the app. Also, it's a bit hassle that every time we login the app

It really help us to make our work smooth and attend to immediately to concerns. It is also a good tool to extract all the concerns we attended for reporting or documentation reasons.

It makes our work easier, we can easily attend to concerns of our operations and give feedback at the same time.

It lags but maybe it is because of the company's internet connection.

I am satisfied in overall experience about Vivantio, I don't know any other apps like this that will give great support to my work.

Friendly user and easy to access even for beginners. Vivantio helps you provide data to track issues and concern on your site so you will find solutions tactical or on point based on the request.

Sometimes the entry of information in the Vivantio is slow and there is a little delay which can be a bit problem when the concern or request is urgent.

The application is very good. Aside from being a user friendly application, it is easy to navigate and easy to collect data.

It makes our documentation and processes easy. Most especially if we are collating and extracting data for our presentations and reports.

It would be perfect if it will have a notification features if the request or issue is already out of SLA.

Very good and it helps me on my weekly report to gather data on requests. Asset request and so on that regards on the facilities helpdesk.

This is very useful to have tracking and monitoring of requests, issues and concerns and the daily basis that you can use on your monthly report and provide action to those business impacting issues.

As of now application is very useful and in terms of improvement i would suggest to have email notifications once the request has almost reached the SLA.

In general I'm satisfied with the efficiency that this application brought to our company processes and monitoring logs.

It gives us the execution we need to sustain our company, and our need to track issues and requests coming from agents.

There were some issues of lost tickets especially during ticket audit.