What is VoiceOps?
The VoiceOps Coaching Enablement platform enhances the effectiveness of call center collections and sales discussions by streamlining the coaching process. Utilizing the Behavior Change Cycle methodology, it allows coaches to assess essential behaviors, focus on pivotal coaching opportunities during calls, foster trust and confidence among representatives, and ultimately improve customer interactions.
This approach benefits everyone involved: call center agents gain more insights from their coaches, companies maximize the potential of their workforce, and customers receive greater value from each interaction.
At the heart of VoiceOps' coaching enablement is a commitment to data quality, as the company has dedicated significant expertise and resources to develop a robust technical data operation known for its superior quality standards. With access to hundreds of industry-specific datasets for model training, coupled with a human-in-the-loop quality assurance process, VoiceOps ensures that its customers receive data they can rely on with confidence, elevating its value in the marketplace. Furthermore, this dedication to quality not only enhances the training process but also paves the way for continuous improvement in call center operations.
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Screenshots and Video
Company Facts
Company Name:
VoiceOps
Date Founded:
2016
Company Location:
United States
Company Website:
voiceops.com
Product Details
Deployment
SaaS
Training Options
Documentation Hub
Online Training
Support
Standard Support
Web-Based Support
Product Details
Target Company Sizes
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Nonprofit
Startup
Supported Languages
English
VoiceOps Categories and Features
Sales Coaching Software
Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics
Conversation Intelligence Software
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Call Tracking Software
CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
Call Center Software
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics