What is WISMOlabs?
WISMOlabs is a powerful solution designed to enhance post-purchase customer service for eCommerce retailers. It offers features such as shipment tracking, timely notifications, and more, ensuring that customers are engaged when they are most receptive. By fostering brand loyalty through personalized interactions and smart marketing, this tool keeps customers informed throughout their order journey. Retailers utilizing WISMOlabs can achieve an impressive ROI of 20-30X, boost brand loyalty, and enhance customer lifetime value (LTV) by at least 100%. Additionally, it helps improve customer satisfaction rates and can reduce WISMO-related support inquiries by up to 90%. When customers feel confident in your service and experience high-quality support, they are more likely to make repeat purchases. It's crucial to present relevant marketing content at the right moments to maximize engagement. Research shows that customers typically check on their orders between three to six times, highlighting the importance of a seamless tracking experience, which is the retailer's responsibility rather than that of the shipping carrier. Therefore, creating a smooth and hassle-free post-purchase process is essential for maintaining customer trust and loyalty.
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WISMOlabs Categories and Features
Shipment Tracking Software
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WISMOlabs Customer Reviews
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
WISMO Grew With Us
Date: Nov 28 2022SummaryI loved working with Dmitri and the WISMO team during my time as Head of Revenue at ButcherBox. They were always responsive to our needs and helpful as we grew.
PositiveThe responsiveness from the WISMO team was one of our best vendor relationships that I had, they were always quick to help.
NegativeI think the UI of the platform was slightly outdated, but I enjoyed the familiarity of it.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
All you could need and more
Date: May 03 2022SummaryIf you are looking for a better self manageable solution that your customers will rave about, look no further than WISMOlabs. From the easy integration, that the most basic web developer could understand, to the end user experience the team at WISMO is cultivating a top of the line product in the post-purchase section of eCommerce. The custom nature of our pages and the ability to add predictive tracking will a simple API installation pushes this technology over the top. Our marketing department utilizes the endless tools that our page provides and has our click through rate almost to that of our promotional emails, this alone has driven our ROI through the roof. I also can't speak highly enough about the team over at WISMO as well. At the drop of a hat they will assist or walk you through any concept and even execute those concepts for you.......as long as you ask nicely!
PositiveEase of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost effectiveness.
NegativeThere is nothing left to be desired that we haven't asked for and isn't already being developed.
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