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What is WISMOlabs?

WISMOlabs is a powerful solution designed to enhance post-purchase customer service for eCommerce retailers. It offers features such as shipment tracking, timely notifications, and more, ensuring that customers are engaged when they are most receptive. By fostering brand loyalty through personalized interactions and smart marketing, this tool keeps customers informed throughout their order journey. Retailers utilizing WISMOlabs can achieve an impressive ROI of 20-30X, boost brand loyalty, and enhance customer lifetime value (LTV) by at least 100%. Additionally, it helps improve customer satisfaction rates and can reduce WISMO-related support inquiries by up to 90%. When customers feel confident in your service and experience high-quality support, they are more likely to make repeat purchases. It's crucial to present relevant marketing content at the right moments to maximize engagement. Research shows that customers typically check on their orders between three to six times, highlighting the importance of a seamless tracking experience, which is the retailer's responsibility rather than that of the shipping carrier. Therefore, creating a smooth and hassle-free post-purchase process is essential for maintaining customer trust and loyalty.

What is Narvar?

Creating a compelling post-purchase experience through effective order tracking, communication, and seamless returns processes fosters customer loyalty. Narvar is here to support your needs, whether you're a budding direct-to-consumer startup or an established global brand. By utilizing predictive delivery dates, you can set transparent expectations that enhance conversion rates. To boost customer engagement and drive additional sales, offer tailored, brand-consistent order tracking experiences. Implementing multi-channel messaging that resonates with your audience ensures that every interaction matters throughout the consumer journey. Additionally, by providing exceptionally convenient returns experiences, you can enhance customer satisfaction while managing costs and maximizing revenue opportunities. With offices strategically located across North America, Europe, and Asia Pacific, we are well-equipped to assist retailers worldwide. Our main office is based in the San Francisco Bay Area, where we focus on setting clear delivery expectations before purchase, thereby building consumer confidence and increasing overall revenue. An exceptional post-purchase experience not only retains customers but also encourages them to return for future purchases.

Media

Media

Integrations Supported

Magento
Shopify Plus
Accumula
Adobe Target
BigCommerce
Bubblehouse
Canopy
Chatdesk
Flip
IBM Cloud
Klaviyo
Microsoft Dynamics 365
Oracle Cloud Infrastructure
Radial
Reflektion
Salesforce
Salesforce Agentforce Commerce
ShipEak
Shopify
Vibes

Integrations Supported

Magento
Shopify Plus
Accumula
Adobe Target
BigCommerce
Bubblehouse
Canopy
Chatdesk
Flip
IBM Cloud
Klaviyo
Microsoft Dynamics 365
Oracle Cloud Infrastructure
Radial
Reflektion
Salesforce
Salesforce Agentforce Commerce
ShipEak
Shopify
Vibes

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

WISMOlabs

Date Founded

2018

Company Location

United States

Company Website

wismolabs.com

Company Facts

Organization Name

Narvar

Date Founded

2012

Company Location

United States

Company Website

corp.narvar.com

Categories and Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Shipment Tracking

Alerts/Notifications
Delivery Estimate
For Freight
For eCommerce
Status Tracking
Website Integration

Categories and Features

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Shipment Tracking

Alerts/Notifications
Delivery Estimate
For Freight
For eCommerce
Status Tracking
Website Integration

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