What is WeSupply Labs?

WeSupply Labs helps online retailers enhance their customer experience after a sale, offering comprehensive services designed to create a seamless journey for consumers. Their features include proactive delivery notifications, package tracking, return management, and a store locator equipped with SEO schemas and social media integration. Additionally, they provide options for curbside and in-store pickup, along with an advanced Delivery Estimate Algorithm that leverages historical data. Customers can also participate in satisfaction surveys that measure their overall experience and Net Promoter Score. Analytics and statistics empower businesses to make informed decisions, while a branded tracking page delivers a top-tier self-service tracking experience.

In terms of integrations, WeSupply Labs fully connects with Magento 2 for order tracking, returns, and store pickup, and also offers complete integration for Shopify covering order tracking and returns. For BigCommerce, integration is available through the Zapier App for order tracking, and Celigo provides full integration with Netsuite, ensuring a versatile ecosystem for various e-commerce platforms.

Pricing

Price Starts At:
$0.03/shipment
Price Overview:
Find a plan that’s right for your business!
Not sure about which plan to go for? Talk to our sales expert today: https://wesupplylabs.com/pricing/
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, WeSupply Labs provides an API

Screenshots and Video

Company Facts

Company Name:
WeSupply Labs
Date Founded:
2008
Company Location:
United States
Company Website:
bit.ly/2YUJ06y
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Product Details

Deployment
SaaS
Windows
Mac
Linux
Training Options
Documentation Hub
Online Training
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
Arabic
Dutch
English
French
German
Italian
Polish
Portuguese
Romanian
Russian
Spanish

WeSupply Labs Categories and Features

Shopping Cart Software

Abandoned Cart Saver
Catalog Management
Credit Card Processing
Discount / Coupon Management
Inventory Control
Product Configurator
Product Ratings / Reviews
Refund Management
Returns Management
Shipping Management
Tax Management

Shipping Software

Air Shipping
Bills of Lading
Container Shipping
Freight Shipping
Ground Shipping
Import / Export
Ocean Shipping
Parcel Shipping
Quotes / Estimates
Shipment Tracking
Warehouse Management

Shipment Tracking Software

Alerts/Notifications
Delivery Estimate
For Freight
For eCommerce
Status Tracking
Website Integration

Returns Management Software

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Order Management Software

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Order Fulfillment Service

Choose Shipping Service
Global Shipping
Inventory Management
Multi-Channel Support
Order Management
Production Logistics
Recycling
Returns Management
Supply Chain Management
eCommerce Integration

Delivery Management Software

Customer Portal
Dispatch Management
Driver ETA
Driver Management
For Courier Services
For Freight
For Restaurants
Order Tracking
Routing
Scheduling
Signature Capture
Surveys & Feedback

More WeSupply Labs Categories

WeSupply Labs Customer Reviews

Write a Review
  • Reviewer Name: Dan W.
    Position: Store owner
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    WeSupply order tracking

    Date: May 17 2021
    Summary

    Great experience especially during busy shopping periods. I sell lamps and and other lighting equipment and sometimes I have to send out multiple packages so without software like this it can get really confusing for my customers.

    Positive

    I like that my customers always stay informed about where their order is automatically. Usually you have to send customers to the courier page with links and other stuff but now there are automatic emails that go out with tracking details from the courier so my customers escape all the hassle.

    Negative

    The estimates feature is a bit finicky sometimes, especially if you have a custom theme because it can conflict. Not a big deal cause i had my developer fix it but it would be useful if it were a bit more universal. Thank god for developers. Setting up a return flow for the first time can be a but difficult but its easy once you get the hang of it.

    Read More...
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