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What is XCastLabs?

For over two decades, our cutting-edge technology has been at the forefront of providing telecom services. We specialize in a variety of areas including Hosted IP-PBX, SIP Trunks, Call Center Software, Wholesale, and Data Services, ensuring that our offerings align with the FCC standards for STIR/SHAKEN network compliance with outstanding service, competitive rates, and top-tier products.

The XCast Unified Communications system is designed to be both scalable and international, featuring unlimited, complimentary extension-to-extension connectivity across the globe, all managed effortlessly through a web-based Administrator Control Panel (ACP) that simplifies the oversight of your features.

We are excited to present our promotional pricing options, which include the Hosted PBX Basic package at just $9.95 per month and the Sip Trunking Basic plan at only $4.95 per month, making it easier than ever to enhance your communication capabilities.

Pricing

Price Starts At:
$4.95/month
Price Overview:
Promotional Plans:
Basic SIP Trunk $4.95
Unlimited Free Inbound Calls and Free Installation. 4 Trunk Minimum Order.

Basic PBX $9.95
Free Office phone per extension, Free Installation and Inbound minutes.

Check website for standard pricing.

Integrations

Offers API?:
Yes, XCastLabs provides an API

Screenshots and Video

Call Center Software

Call Center Software

Company Facts

Company Name:
XCastLabs
Date Founded:
2009
Company Location:
United States
Company Website:
xcastlabs.com
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Product Details

Deployment
SaaS
Windows
Mac
Linux
Android
Training Options
Documentation Hub
Online Training
Webinars
Video Library
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Nonprofit
Government
Startup
Supported Languages
English

XCastLabs Categories and Features

Unified Communications Software

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Telephony Software

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Softphone Application

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

SIP Trunk Provider

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

IVR Software

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Cloud PBX Provider

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Business VoIP Provider

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing
  • Reviewer Name: Agarathua M.
    Position: Business Development Manager
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    A Robust Business VoIP System

    Date: Aug 07 2022
    Summary

    With XCastLabs, we have a complete or rather an all round business system. It's good as a call center, VoIP system, and also comes with some Cloud PBX features.

    Positive

    I like everything about XCastLabs from the simple interface to the fact that it offers tons of communication features.
    As a VoIP system, it makes handling and managing business calls easy and comes with great features such as call recording, encryption, contact management among others.
    It also serves as a call center.

    Negative

    I define have no complaints for the time ai have used XCastLabs.

    Read More...
  • Reviewer Name: Betwel N.
    Position: Marketing Manager
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    My Experience With XCastLabs

    Date: Aug 06 2022
    Summary

    Having used XCastLabs for a long time, I can say it's what every business needs. It comes with great features and simplifies all business communication. It also serves as a collaboration software.

    Positive

    XCastLabs is more than just a VoIP software.
    It makes communication easy with great features such as audio and video conferencing.
    It also makes file sharing easy besides being a great tool for messaging.

    Negative

    Everyone about XCastLabs has been great and I can barely list any cons.

    Read More...
  • Reviewer Name: Jessica C.
    Position: Information Technology Support Engineer
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Modern and affordable telephony solution

    Updated: Aug 07 2022
    Summary

    This powerful solution has the features that a modern VoIP system should have. Also, it is a guarantee of security and efficiency.

    Positive

    It has an easy to use administration console. The call and voicemail quality is definitely very remarkable. It is easy to transfer any call to my co-workers. It gives us the opportunity to choose phone numbers from most cities in the United States.

    Negative

    Nothing to dislike about the telephony services, they are certainly very comprehensive.

    Read More...
  • Reviewer Name: Aggie G.
    Position: IT Specialist
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Communication Made Easy With XCastLabs

    Date: Aug 07 2022
    Summary

    I would say my experience with XCastLabs has been satisfactory. This is because it meets our business communication needs and also it comes at a manageable cost.

    Positive

    I like that this software makes unified communications easy thanks to features such as video/audio conferencing, file sharing, call routing, and mobile access easy.
    The software also fronts some of the best features as a VoIP tool.
    It's easy to use and deployment is straightforward.

    Negative

    No problems whatsoever with XCastLabs. It has been a great addition to our business.

    Read More...
  • Reviewer Name: Bella G.
    Position: Human Resource Manager
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Why XCastLabs Is The Best

    Date: Aug 06 2022
    Summary

    Overall XCastLabs has been a great software for business communication and more so as a VoIP and Business Phone Systems. It's many features makes it Irresistible for business use.

    Positive

    We have been using XCastLabs for sometime now and it offers us great features as a VoIP phone, Business Phone Systems and also works well as a call center.
    It's affordable despite being resourceful.
    The platform is easy to use.

    Negative

    Well, I can't thinking of any problems with XCastLabs as it meets all our communication needs.

    Read More...
  • Reviewer Name: Aggrey S.
    Position: Tax Accountant
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    XCastLabs review

    Date: Aug 07 2022
    Summary

    The software has enabled flawless communication and boost collaboration which in turn improves productivity. It has been a great experience using XCastLabs.

    Positive

    I have used XCastLabs for almost 2 years and it's the best I have used in my career.
    First, I like that it's affordable and scalable.
    Secondly, I like that it's Multi-purpose and not just a VoIP software.
    It generally makes business communication and collaboration flawless.

    Negative

    With this software, there is nothing to dislike.

    Read More...
  • Reviewer Name: Zephaniah M.
    Position: Structural Engineer
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    A Must Have VoIP Software

    Date: Aug 07 2022
    Summary

    XCastLabs is one software that never disappoints as a VoIP System. It also offers other amazing features and makes overall business communication easy.

    Positive

    I like the ability to hold audio/video conferencing.
    I like the ease of recording calls, encryption, voice recognition and file sharing.
    It's not an expensive solution.

    Negative

    There hasn't been serious challenges while using XCastLabs.

    Read More...
  • Reviewer Name: David S.
    Position: Marketing Specialist
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Flexible and varied solution

    Date: Aug 05 2022
    Summary

    It offers high quality communications services at a truly competitive price and with features that suit our needs.

    Positive

    It has an excellent online control panel. I really like the fact that conferences can be held up to 3 ways. As for its call features, they are very varied and secure, it allows recording, transferring and automatic return.

    Negative

    Although it is a very complete solution. The setup time is a bit long.

    Read More...
  • Reviewer Name: Zendekia N.
    Position: ICT Manager
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Why XCastLabs Remains The King

    Date: Aug 07 2022
    Summary

    I must agree that XCastLabs is well crafted to meet business communication needs and we have enjoyed most of it's features. My experience has been nothing but the best.

    Positive

    I like the audio quality of XCastLabs.
    The flawless User Interface make this software easy to use
    Encryption, call parking, contact management, call recording and voice recognition makes XCastLabs Irresistible as a VoIP system.

    Negative

    I don't there is much to mention here as this tool has exceeded our expectations.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: SaaS Front-end Engineer
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great tool for VoIP Communication

    Date: Aug 06 2022
    Summary

    I've had a great experience using XCastLabs. The service is easy to use and the support team is very responsive. I would definitely recommend them to others.

    Positive

    What I like about XCastLabs is that it can be integrated with Microsoft Teams easily & turn-key support globally.

    Negative

    1. There is no free trial available for new users.

    2. The monthly price is on the high end, especially when compared to other similar services.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Back-end Developer
    Has used product for: Less than 6 months
    Uses the product: Yearly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Best Call Management Tool

    Date: Aug 07 2022
    Summary

    XCastLabs have multiple services like Hosted PBX, SIP Trunking, Carrier, SOHO, Cloud Contact, Data and Events which makes it feature reach.

    Positive

    XCastLabs is great tool for making call back to customer will in queue and its reliability on data service is excellent.

    Negative

    Chatbot is not available for instant query related to it services.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Technical Writer
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    A robust VOIP solution

    Date: Aug 03 2022
    Summary

    If your business can make do with the current set of features, definitely give this a try. Pricing is definitely better than its competitors.

    Positive

    - Hosted PBX solutions were very useful.
    - Small set of features but great provisioning
    - Detailed solution

    Negative

    - Settings need to be set and updated manually, it takes up a lot of time and resources.
    - No export features
    - No backup

    Read More...
  • Reviewer Name: Haron N.
    Position: Digital Marketer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    A Flawless Business Communication Software

    Date: Aug 07 2022
    Summary

    For effective business communication, whether VoIP, call center, or Unified communications, XCastLabs never disappoint and is an amazing tool.

    Positive

    This my favourite software more so because it brings employees together and connects us to our clients easily.
    Through collaboration and effective communication, we are able to push productivity to the sky.
    As a business call center, the software lets us interact with our business customers and partners easily thereby bettering business.

    Negative

    We have achieved so much with this software and I have no cons to list.

    Read More...
  • Reviewer Name: Robert K.
    Position: Software Engineer
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Stable, reliable and modern

    Date: Aug 06 2022
    Summary

    It is a necessary telephony service to expand business growth. It has the ability to be very flexible to meet all business needs.

    Positive

    It is very effective in capturing contact data from incoming calls and transferring it directly to our customer management team to maintain and enhance relationships. The option to automatically return calls to our customers is also very useful.

    Negative

    So far this solution has everything it needs, there is nothing negative to highlight.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Data Analytics/Operations Engineer
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great tool for communication services

    Date: Aug 07 2022
    Summary

    Overall, my experience using a hosted XCastLabs has been positive. The system is easy to use and has been reliable. The customer service has been good and we have been able to get any questions we have had answered quickly.

    Positive

    1. Reduced Cost: One of the biggest advantages of a hosted PBX is the cost savings. By using a hosted solution, businesses can avoid the high upfront costs associated with traditional PBX systems.

    2. Enhanced Scalability: Hosted PBX systems are highly scalable, making it easy for businesses to add or remove users as needed.

    3. Increased Reliability: Hosted PBX systems are typically more reliable than traditional PBX systems, as they are supported by multiple redundant servers.

    Negative

    Hosted PBX systems are typically more expensive than on-premises PBX systems.

    Read More...
  • Reviewer Name: Zahari G.
    Position: Communication Manager
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Most Advanced Business Phone System

    Date: Aug 07 2022
    Summary

    My experience with XCastLabs has been cool. This is because the software offers more than what a business would expect from a product of its category and also considering the favourable price point.

    Positive

    There is must to like about XCastLabs. First, it comes at a manageable cost.
    The software offers leading features.
    Makes conferencing easy besides offers best unified communications features.
    It comes with analytics capabilities which is a great advantage.

    Negative

    It's an all round software and I haven't had problems navigating it.

    Read More...
  • Reviewer Name: Zebu M.
    Position: Property Manager
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Why XCastLabs Is The Best In It's Class

    Date: Aug 07 2022
    Summary

    XCastLabs makes a great business phone system and I would recommend it anytime to other businesses thanks to all its features and capabilities. It is particularly perfect as a business VoIP solution.

    Positive

    I like the unlimited free inbound calls.
    It makes audio/video conferencing easy.
    Using it is straightforward.
    It's relatively affordable.
    Makes a great business phone system thanks to its advanced features.

    Negative

    Since nothing has failed and all the features are great, I have no complaints.

    Read More...
  • Reviewer Name: Agaciko W.
    Position: Human Resource Manager
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy And Effective Business Communication

    Date: Aug 07 2022
    Summary

    My overall experience using XCastLabs has been great thanks to it's tons of features making business communication easy. I particularly like the VoIP capabilities.

    Positive

    I have used XCastLabs and it's extremely effective when it comes to communication. From managing calls, recording calls, reporting, analytics and video conferencing, it has it all.
    It's cost effective and very resourceful.

    Negative

    I haven't experienced any flaws that warranty discrediting the capabilities of XCastLabs.

    Read More...
  • Reviewer Name: Agastine M.
    Position: Logistics Manager
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    A Smooth Business Phone System

    Date: Aug 07 2022
    Summary

    For communication and collaboration, XCastLabs has been a great tool and works as expected. The software has made it easy to improve performance and it's the very best I have used.

    Positive

    With XCastLabs, it is easy to make calls and hold web conferences.
    The software makes collaboration easy and comes with features such as file sharing.
    Keeping call records is easy and management is easy too.

    Negative

    So far the software has been great and no major challenges. It is a very effective software.

    Read More...
  • Reviewer Name: Harold K.
    Position: HR Manager
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Simple, Affordable, and Resourceful - XCastLabs

    Date: Aug 07 2022
    Summary

    Everything from using, interactions, to integration is easy. My overall experience has been satisfactory.

    Positive

    I like the simplicity of the software more so the User Interface.
    The cost of the software is low compared to competitors
    It offers lot's of features aiding business communication.
    It's smooth when it comes to VoIP needs.

    Negative

    It's an effortless software that never disappoints.

    Read More...
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