Youzer Reviews

ServiceDesk Plus Cloud stands out as a premier online service desk software, designed for ease of use and powered by ManageEngine, the IT segment of Zoho. This SaaS solution enables organizations to deliver exceptional support services to their customers. With over 100,000 IT service desks globally leveraging this cloud-based ticketing platform, it streamlines the process of tracking and managing IT tickets, facilitating faster issue resolution and enhancing user satisfaction. Featuring ready-to-use ITIL workflows, the software allows for comprehensive management of the entire lifecycle associated with IT issues, problems, and projects. Users can establish support SLAs, define escalation procedures, and maintain compliance with organizational standards. Additionally, it automates the distribution, categorization, and classification of tickets, adhering to pre-established business rules. Timely notifications and alerts can be configured to promote prompt ticket resolution. By empowering users with greater control and minimizing the need for in-person visits, the platform includes a service catalog and self-service portal, enabling users to create and track their own tickets while also searching for potential solutions. This user-centric approach not only optimizes service delivery but also fosters an environment of self-sufficiency.

ADManager Plus is a user-friendly management and reporting solution for Windows Active Directory (AD) that assists both AD administrators and help desk staff in their everyday operations. Featuring a centralized and intuitive web-based interface, this software simplifies complex operations like bulk user account management and the delegation of role-based access to help desk agents. Additionally, it produces an extensive array of AD reports that are crucial for meeting compliance audit requirements. The tool also offers mobile applications, allowing AD professionals to manage user tasks conveniently from their mobile devices while on the move. This flexibility ensures that administrators can maintain productivity and oversight, regardless of their location.

Frontegg is a comprehensive Customer Identity and Access Management (CIAM) platform built for the unique needs of SaaS companies. It eliminates the complexity of authentication, authorization, and user access by giving engineering teams a fast and reliable way to deploy advanced identity features, while also enabling non-technical teams to manage identity without constant developer involvement. For developers, Frontegg provides a low-code integration experience that gets identity up and running in days rather than months. Its SDKs and APIs support popular frameworks and languages, including React, Node.js, and Python, making it easy to embed features like single sign-on (SSO), multi-factor authentication (MFA), passwordless login, and role-based access control (RBAC). Developers can also handle complex SaaS requirements such as multi-tenancy, hierarchical user structures, entitlements, and subscription management with ready-to-use capabilities, avoiding the need to build these features from scratch. Once integrated, Frontegg gives non-technical stakeholders control through a secure, intuitive admin portal. Product teams can manage feature entitlements and experiment with configurations. Infosec teams can enforce compliance policies, manage MFA requirements, and monitor security dashboards. Customer Success can fulfill requests like adding users or connecting an SSO provider instantly, without waiting on engineering. This distribution of ownership reduces bottlenecks and accelerates how fast companies can respond to their customers. Security is at the core of Frontegg. The platform stays aligned with the latest identity standards such as OAuth2, SAML, and OpenID Connect. It provides built-in audit logs, real-time monitoring, and policy enforcement to help organizations meet compliance requirements. By removing the burden of ongoing identity maintenance from developers, Frontegg ensures applications remain secure without slowing down innovation.