e-PlanREVIEW Integrations

Amazon Web Services (AWS) is a global leader in cloud computing, providing the broadest and deepest set of cloud capabilities on the market. From compute and storage to advanced analytics, AI, and agentic automation, AWS enables organizations to build, scale, and transform their businesses. Enterprises rely on AWS for secure, compliant infrastructure while startups leverage it to launch quickly and innovate without heavy upfront costs. The platform’s extensive service catalog includes solutions for machine learning (Amazon SageMaker), serverless computing (AWS Lambda), global content delivery (Amazon CloudFront), and managed databases (Amazon DynamoDB). With the launch of Amazon Q Developer and AWS Transform, AWS is also pioneering the next wave of agentic AI and modernization technologies. Its infrastructure spans 120 availability zones in 38 regions, with expansion plans into Saudi Arabia, Chile, and Europe’s Sovereign Cloud, guaranteeing unmatched global reach. Customers benefit from real-time scalability, security trusted by the world’s largest enterprises, and automation that streamlines complex operations. AWS is also home to the largest global partner network, marketplace, and developer community, making adoption easier and more collaborative. Training, certifications, and digital courses further support workforce upskilling in cloud and AI. Backed by years of operational expertise and constant innovation, AWS continues to redefine how the world builds and runs technology in the cloud era.

Infor CRM is more than just a standard database; it provides an all-encompassing view of customer interactions across various channels. This Customer Relationship Management (CRM) software generates valuable insights into every touchpoint with customers within an organization’s departments, such as sales, marketing, customer service, and support. By harnessing in-depth customer profiles and tools aimed at improving sales efficiency, users can identify opportunities that enhance the success of each interaction and streamline sales workflows. Equipped with a robust array of analytics, sales management options, and proactive alerts, businesses can conduct accurate forecasting, make strategic choices, and oversee teams and territories with greater effectiveness. Being a cloud-based solution, Infor CRM includes functionality for sales, customer service, marketing analytics, and reporting, while seamlessly connecting with Infor ERP systems, Birst® Networked BI, and other elements of Infor’s Customer Experience Suite. By overseeing the complete customer lifecycle on a unified platform, organizations can tap into future sales possibilities while guaranteeing exceptional customer service. In summary, Infor CRM is essential not only for facilitating business expansion but also for significantly improving customer satisfaction levels, making it indispensable for modern enterprises.

PermitTrax provides an all-encompassing software solution designed to track permits and optimize the permitting workflow, ultimately improving services for today's citizens. Although Bitco Software holds the second position in the market and is frequently eclipsed by competitors claiming dominance, it distinguishes itself with distinctive offerings customized for permitting, licensing, code enforcement, and diverse tracking needs—all available at an impressive value. The PermitTrax platform is user-friendly, accessible as a web-based service, and can be utilized in a SaaS (Software as a Service) format or as an On-Premise installation. At Bitco Software, we take great pride in our forward-thinking methods! Our PermitTrax suite is a cohesive package featuring specialized tools designed for municipal agencies tasked with managing permits, licenses, projects, code enforcement activities, and other essential functions, offered as a complete application with no extra module costs. Our dedication to cost-effectiveness and usability guarantees that municipal agencies can function smoothly without any surprise fees, ensuring their operations remain efficient and transparent. By prioritizing these values, we empower agencies to focus on their core responsibilities without the burden of unnecessary expenses.

The goPost Citizen Self-Service portal offers a comprehensive solution for users to apply for permits, submit plans for evaluation, manage document revisions, review feedback reports, and download approved plans. Creating an account on the goPost platform is completely free for all users interested in applying. Agencies have the flexibility to grant customers 24/7 access to the portal or to set specific times for submissions. Furthermore, agencies can define their own submission requirements, which applicants can easily find on the goPost site. Agency personnel are responsible for reviewing all submissions to ensure they meet the specified criteria, either accepting them for further processing or notifying applicants of any necessary corrections. Applicants can start and manage an unlimited number of permit projects, making the process more user-friendly. This efficient system significantly cuts down the time needed for plan reviews by eliminating the need for in-person document submissions, thereby improving overall operational effectiveness. By leveraging this digital service, applicants benefit from enhanced convenience and clarity in managing their projects, allowing for a smoother application experience. Overall, the goPost platform represents a modern approach to permit applications that prioritizes user satisfaction and operational efficiency.

PDF Scout simplifies the verification of your PDF documents by swiftly identifying prevalent issues upon upload to our customer self-service platforms, goPost and e-PlanREVIEW. Should any discrepancies arise within the PDF, the system will not accept the file. Throughout the plan review application procedure, PDFs undergo real-time scrutiny via the PDF Scout inspector, which brings attention to problems requiring user action and quickly notifies the applicant, enabling them to correct any mistakes before final submission. Files that do not pass the PDF Scout inspection are prohibited from advancing in the plan review process. Furthermore, Scout checks for password protection on PDFs, as these files cannot be accessed and will be automatically rejected. It also assesses for invalid PDF types, such as PDF portfolios, and any corrupted files, guaranteeing that only acceptable submissions are processed. The system is capable of managing files up to 400 MB, with larger submissions being denied. In essence, PDF Scout not only streamlines the document submission process but also fosters a more efficient application experience, ultimately contributing to a more effective review procedure. As a result, both applicants and reviewers benefit from a more organized workflow.

GovPath is a technology solutions and services provider that works specifically with state and local government organizations. The company helps public agencies modernize aging systems, connect fragmented technologies, and improve how internal teams and residents interact with government services. Its product portfolio includes solutions for permitting and licensing, with additional support for operational areas such as inspections, billing, and back-office workflows. GovPath also provides professional services that help agencies address technology challenges, implement new systems, and prepare for changing public-service requirements. The company works with established government technology vendors including Oracle, Clariti, Accela, Infor, and Avolve. These partnerships allow GovPath to support implementations and modernization projects across a range of existing public-sector technology environments. Its approach focuses on simplifying processes that may otherwise require disconnected applications, repetitive administrative work, or outdated procedures. GovPath serves cities, counties, and other government entities seeking to improve operational efficiency and make services easier for constituents to access. The company also emphasizes data security and states that its technology partners and providers operate under SOC 2-compliant security standards. By combining software products, implementation services, and technology partnerships, GovPath helps agencies modernize without losing sight of the operational requirements of public-sector work. GovPath is designed for government leaders, IT departments, permitting and licensing teams, and public administrators that need technology modernization tailored to state and local government environments.