uTRAC Reviews

With Assembled, support leaders can unify human and AI agents in one intelligent platform that drives efficiency without compromising quality. Our technology enables over 50% automation of customer interactions, precise demand forecasting, and optimized staffing across in-house teams and BPO partners. From live workload balancing to AI agents that match your workflows and brand voice, Assembled ensures every chat, call, and email is handled with speed and consistency. Companies including Stripe, Canva, and Robinhood trust Assembled to elevate the customer experience and reduce operational costs. Core solutions span workforce and vendor management, real-time performance visibility, and AI Copilot — giving agents translation, reply suggestions, and instant task automation to resolve issues faster.

Paylocity is a cloud-based workforce management platform that unifies HR, payroll, finance, and IT operations into one integrated solution for modern businesses. The platform helps organizations automate administrative processes, improve workforce management, and create more connected business operations through a centralized digital ecosystem. Paylocity offers payroll processing, tax filing, time tracking, benefits administration, talent management, expense management, procurement, and IT support tools designed to streamline daily operations. Its AI-powered capabilities provide automation, reporting, and real-time insights that help businesses improve decision-making and operational efficiency. The platform also includes mobile access and employee engagement tools that allow workers and managers to stay connected, productive, and informed from anywhere. Paylocity supports seamless integrations with third-party applications, enabling companies to unify data and improve workflows across HR, finance, and IT departments. The finance solutions offered by Paylocity include spend management, AP automation, corporate cards, and headcount planning tools that give organizations greater visibility and control over financial activities. Its IT management features provide centralized access management, identity management, and asset tracking capabilities that help businesses strengthen operational support and security. Paylocity also delivers dedicated customer service, implementation assistance, and scalable solutions tailored to the needs of small businesses, midsize companies, and enterprise organizations. The company emphasizes innovation and customer partnership by continuously improving its technology to support the evolving needs of employers and employees. Through its connected platform and automation-driven approach, Paylocity helps organizations modernize workforce management, improve collaboration, and drive productivity across the entire business.

Managing employee turnover, sick leave, and vacation requests can make it challenging to maintain a consistent workforce. In response to this issue, we introduced FlexShift, a dynamic staffing solution specifically designed for businesses experiencing variable shift demands. This comprehensive platform enables you to swiftly hire temporary workers when your team is short-staffed, while also allowing you to coordinate shift schedules for your current employees seamlessly. Unlike traditional staffing agencies that often charge exorbitant fees and pay their workers minimal wages, our service operates with a modest 15% markup on each hour worked, leading to reduced expenses for your organization and improved compensation for our workers, benefiting both clients and employees alike. FlexShift serves a dual function: one part dedicated to employee scheduling and the other focused on providing immediate access to pre-screened temporary personnel. On one hand, you can efficiently craft schedules for your team, and on the other, you can swiftly address any staffing shortages with qualified temporary workers. Every FlexTemp goes through an extensive vetting process and is fully insured, with regular audits conducted to ensure we consistently meet your temporary staffing requirements effectively. This forward-thinking approach not only streamlines staffing but also cultivates a more adaptable workforce, allowing businesses to respond to evolving demands with confidence. By employing FlexShift, companies can navigate workforce challenges more effectively, enhancing overall operational resilience.