List of the Top AI Agents for ServiceNow in 2026

Forethought stands out as the leading generative AI solution for customer support, serving as an always-on team member at your disposal. With its training on your specific data sets and adherence to stringent security measures, Forethought facilitates seamless interactions through AI, streamlining processes to enhance response times, resolution rates, and overall customer satisfaction at every touchpoint. - Incorporate a round-the-clock AI agent to alleviate your team's workload, allowing them to concentrate on providing outstanding support. - Forethought uniquely processes both historical and current ticket data tailored to your business needs, ensuring a highly personalized customer experience. - We prioritize not just compliance with privacy regulations, but aim to redefine them, guaranteeing that your data remains protected throughout all interactions. Additionally, our commitment to continuous improvement means we are always refining our systems to better serve you and your clientele.

Not all "AI agents" are designed to take action. Dialpad's AI Agents engage with customer problems in real-time, guiding them to resolution rather than merely transcribing or summarizing conversations. They seamlessly function across voice, digital channels, and human interventions within a unified platform, transforming every interaction into a wealth of knowledge. Protected by Dialpad's Guardian layer for governance and oversight, these agents are rigorously tested in Dialpad's Proving Ground prior to being implemented on an enterprise scale.

Parloa is an AI agent platform built to help enterprises transform customer service into personalized, scalable, and relationship-focused conversations. The platform allows businesses to instantly manage large volumes of customer interactions in multiple languages, reducing hold times and improving the quality of support. Parloa’s AI agents are designed to handle both routine and high-stakes customer needs across industries such as financial services, utilities, ecommerce, retail, healthcare, media, entertainment, and information technology. In financial services, teams can use the platform for identity checks, card problems, and claims-related support. Utilities can automate outage updates and billing questions, while ecommerce and retail companies can manage orders, returns, and product inquiries more efficiently. Healthcare organizations can use Parloa to support appointment booking, prescription refills, and patient service requests. IT teams can automate ticket resolution, password resets, and 24/7 user support. The platform supports the full AI agent lifecycle, including design, testing, scaling, optimization, security, and integrations. Parloa focuses on turning reactive support into proactive customer relationship management by creating conversations that become more meaningful over time. Its enterprise-grade security and compliance posture includes certifications and standards such as ISO 27001, ISO 17442, SOC 2 Type 1, SOC 2 Type 2, PCI DSS, HIPAA, and DORA. With scalable AI agents, multilingual support, and reliability for high-volume environments, Parloa helps companies improve customer loyalty while reducing service bottlenecks.

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Zapier is a powerful AI and automation platform built to help teams orchestrate workflows across their entire tech stack. It connects more than 8,000 apps, enabling seamless automation between tools, data, and AI systems. Zapier allows users to create advanced multi-step workflows enhanced with AI decision-making. Teams can build custom AI agents that handle tasks like lead qualification, IT support, and customer responses. AI chatbots and AI-assisted workflow builders make automation accessible to non-technical users. Zapier centralizes data using tables and forms to power intelligent automations. The platform provides enterprise-grade security with SOC 2 and SOC 3 compliance. Full observability ensures teams can monitor, audit, and optimize every automation. Zapier supports role-based access controls and single sign-on for enterprise governance. It scales from personal productivity to company-wide automation programs. Zapier helps organizations move faster without sacrificing control or security. It enables real-world AI adoption that delivers measurable ROI.

Kore.ai is an enterprise-focused AI platform designed to help organizations build, deploy, and manage intelligent AI agents across a wide range of business functions. The company’s flagship Agent Platform, Artemis, serves as the foundation for creating agentic AI applications that support customer service, employee productivity, and operational automation initiatives. The platform provides tools for AI agent development, enterprise search, workflow orchestration, governance, and centralized administration. Businesses can use pre-built applications tailored to industries such as banking, healthcare, retail, human resources, recruiting, and IT, enabling faster adoption of AI technologies. Kore.ai also offers application accelerators through its marketplace, which includes AI agents, templates, and integrations that reduce implementation time and complexity. Organizations can build customized solutions that align with their unique business requirements while leveraging enterprise-grade infrastructure. The platform supports large-scale deployments and is designed to operate in highly regulated environments where security, compliance, and reliability are critical. Kore.ai integrates with leading technology ecosystems including Microsoft Azure, AWS, Microsoft Teams, Microsoft 365 Copilot, Amazon Bedrock, and Amazon Connect. Its AI capabilities help automate customer interactions, streamline employee support, improve information retrieval, and optimize business processes. The company serves global enterprises across multiple industries and supports organizations seeking to establish AI-powered digital workforces. Kore.ai enables businesses to accelerate AI adoption while maintaining the governance, scalability, and operational controls required for enterprise environments.

Workativ serves as a cutting-edge AI Agent platform tailored for HR and IT departments, enabling the deployment of AI agents that efficiently respond to employee inquiries regarding topics such as PTO, benefits, and policies, while also managing automated processes like onboarding, offboarding, performance evaluations, and compliance workflows, alleviating the operational burden on your team. The platform boasts several powerful features designed to enhance your support and operational efficiency: • AI Agents capable of addressing employee questions in over 95 languages and performing actions within various HR and IT applications, such as verifying live PTO balances, resolving access issues, and submitting leave requests, all without requiring direct involvement from HR or IT personnel. These agents can be integrated into platforms like Slack and Microsoft Teams, among others. • AI Agents that autonomously execute repetitive HR and IT procedures, streamlining tasks like onboarding, offboarding, performance review cycles, benefits enrollment, and compliance training, ultimately increasing productivity and efficiency. Workativ seamlessly integrates with a wide array of systems, including Workday, UKG, ADP, BambooHR, and many more, supporting over 95 languages and allowing for deployment within days without the need for coding expertise. Additionally, Workativ prioritizes security, offering features such as SOC 2 Type II compliance, PII data protection, ISO 27001 certification, and adherence to GDPR and HIPAA regulations, ensuring that HR and IT teams have enterprise-grade security from the outset. Experience the benefits of Workativ by signing up for your free trial today and transforming the way your organization handles HR and IT inquiries.

Boomi provides an enterprise-grade iPaaS solution that facilitates the seamless integration of applications, APIs, and data to accelerate digital transformation. The platform allows businesses to automate processes, manage data flows, and orchestrate AI agents at scale. Boomi’s flexible and secure ecosystem is designed to simplify complex integrations, improve operational efficiency, and ensure scalability. Trusted by thousands of global businesses, Boomi combines AI automation with robust API management to deliver powerful, real-time insights and capabilities for enterprises seeking to innovate and streamline their operations. Boomi Agentstudio is a cutting-edge platform that redefines AI agent management, enabling enterprises to efficiently design, deploy, and govern AI agents for various business applications. With a focus on scalability, compliance, and security, it integrates AI agents into business processes to enhance productivity. Boomi’s robust features, including real-time monitoring, governance tools, and an extensive marketplace, allow businesses to easily manage AI initiatives, automate workflows, and unlock significant operational benefits without compromising on ethics or security.

Cognigy.AI is a sophisticated conversational AI platform tailored for enterprises, aimed at automating customer interactions across multiple channels, such as voice and chat. By utilizing cutting-edge natural language understanding (NLU) and large language models (LLMs), it allows companies to develop smart AI agents that engage in personalized, human-like dialogues. The platform's strong integration features enable it to connect effortlessly with existing contact center and CRM systems, thereby enhancing the orchestration of customer experiences. Additionally, Cognigy.AI introduces Agentic AI, which features autonomous, goal-driven agents capable of independent thought, adaptation, and collaboration with both AI and human agents, effectively managing intricate queries with agility and accuracy. This all-encompassing solution not only facilitates the streamlining of customer service operations but also boosts engagement levels and increases efficiency in addressing customer inquiries, ultimately transforming the way businesses interact with their clients. With its innovative tools and capabilities, Cognigy.AI positions organizations to thrive in the competitive landscape of customer service.

Skott operates as a self-sufficient AI marketing agent that manages the entire process of researching, creating, and disseminating content, allowing your team to focus more on strategic endeavors and innovative projects. Its customizable interface and workflow provide actionable insights that enhance your strategic approach, ensuring you remain ahead of industry developments through live data, comprehensive competitive analysis, and valuable audience insights for tailored content. Skott excels in generating high-quality content, from compelling blog entries to engaging social media updates and SEO-optimized writing, all while maintaining a consistent brand voice across different channels. Moreover, it streamlines the publishing process, enabling effortless posting across various platforms, ensuring uniform formatting and optimization, automating scheduling tasks, and smoothly integrating with top blogging and social media tools. In addition to these capabilities, Skott offers a budget-friendly solution that provides premium marketing services, improving your return on investment without incurring excessive costs or requiring extra personnel. Ultimately, with its extensive features, Skott not only enhances your marketing initiatives but also significantly contributes to the growth and engagement of your brand, positioning you for long-term success.

Collate is an AI-driven metadata platform designed to provide data teams with automated tools for tasks like discovery, observability, quality, and governance, utilizing efficient agent-based workflows. Built on OpenMetadata, it boasts a unified metadata graph and includes more than 90 seamless connectors that facilitate the collection of metadata from diverse sources, including databases, data warehouses, BI tools, and data pipelines. The platform ensures data integrity by offering in-depth column-level lineage and data profiling, along with no-code quality tests. AI agents are essential for optimizing functions such as data discovery, permission-based querying, alert notifications, and large-scale incident management workflows. In addition, the platform features real-time dashboards, interactive analyses, and a collaborative business glossary that is beneficial to both technical and non-technical users, enhancing the management of valuable data assets. Its automated governance and continuous monitoring uphold compliance with regulations like GDPR and CCPA, significantly cutting down the time required to address data issues while lowering the total cost of ownership. This holistic strategy not only boosts operational efficiency but also promotes a culture of data stewardship within the organization, encouraging all stakeholders to prioritize data quality and governance. Ultimately, Collate empowers teams to harness the full potential of their data assets effectively.

Enjo AI is a powerful automation platform tailored for enterprises, leveraging generative AI technology to develop intelligent support agents that proficiently handle workflows across IT, HR, and customer service from initiation to completion. These agents can be tailored by organizations using their own knowledge repositories, which encompass documents, tickets, files, videos, and SharePoint visuals, resulting in accurate and context-sensitive responses, as well as automated ticket generation and routing. Furthermore, they can execute various tasks through natural language commands, enhancing operational efficiency. The platform features AI-driven search functionalities to provide customized responses to inquiries, automated ticketing to optimize request management, and agent assist capabilities that deliver real-time support to human agents. It also includes AI actions that perform functions such as querying databases or modifying records, complemented by AI Insights that give critical visibility into trends, potential bottlenecks, and overall performance indicators. With effortless integration into widely-used tools like Slack, Teams, Jira, and ServiceNow, it facilitates rapid implementation, often yielding immediate benefits from the outset thanks to its no-code setup. This groundbreaking method not only boosts productivity but also transforms the way organizations engage with their support frameworks, ultimately leading to improved service delivery and customer satisfaction.

Ringg AI presents a groundbreaking no-code platform that enables businesses to create, implement, and manage AI-powered voice agents capable of handling high-volume phone interactions efficiently. This solution streamlines the automation of both incoming and outgoing calls, serving a range of functions such as lead qualification, customer support, appointment bookings, recruitment, and payment reminders, all while maintaining a conversational tone that feels genuine and human-like. With the ability to conduct real-time multilingual conversations in over 20 languages, organizations can effortlessly connect with and engage a diverse, global audience swiftly and accurately. The platform also provides an extensive toolkit for building conversational workflows, including features for developing call scripts, initiating marketing campaigns, overseeing phone numbers, and extracting insights through detailed transcripts and analytics dashboards. In addition, Ringg AI integrates effortlessly with existing business systems such as CRMs, calendars, and communication tools, ensuring that customer data and operational workflows align seamlessly. This integration not only boosts overall efficiency but also empowers businesses to prioritize delivering outstanding customer experiences, ultimately driving success in their operations. Moreover, the adaptability of Ringg AI allows it to evolve alongside the unique needs of each organization, ensuring sustained effectiveness in an ever-changing market landscape.

Neo Agent is a sophisticated AI technician specifically designed for managed service providers, facilitating seamless collaboration with the internal team within the PSA framework. It adeptly assesses tickets, identifies analogous cases, leverages playbooks and documentation, carries out necessary tasks, and finalizes the workflow. Unlike conventional automation tools that depend on cumbersome rule sets or fragile scripts, Neo presents a novel automation strategy for MSPs that reflects the abilities of a human Level 1 technician. This groundbreaking tool not only expedites ticket resolution and refines PSA and RMM processes but also guarantees that all communications remain consistent with the company's branding. Neo is capable of evaluating incoming tickets, interacting with users, acting on behalf of the team, and overseeing workflows triggered by ongoing tasks such as ticket triage, dispatching, and routine manual functions. Furthermore, it integrates with a variety of systems, encompassing PSA platforms, RMM applications, documentation tools, marketplaces, Microsoft 365, and Azure, which allows it to streamline ticket management, synchronize client data, and boost operational efficiency. By enhancing communication and efficiency, Neo ultimately serves as an essential asset that significantly elevates the performance of service desks and fosters improved client satisfaction. This innovative approach not only transforms traditional methodologies but also paves the way for future advancements in managed service provider operations.

AI Workers are autonomous agents designed specifically for your organization, functioning as true team members rather than just simple chatbots waiting for commands. Each of these sophisticated AI units possesses a unique professional identity, complete with an email address, phone number, and profiles on communication platforms such as Slack and Teams, showcasing their proactive nature and ability to operate continuously without direct prompts. Rather than requiring exhaustive instructions for their tasks, you only need to outline your goals, allowing them to independently create the necessary workflows to tackle various responsibilities, including generating daily reports, conducting weekly follow-ups, updating CRM systems, managing client relations, performing research, overseeing content production, handling financial duties, coordinating HR tasks, supporting design initiatives, and assisting in development processes. This framework comprises a wide array of specialized AI Workers, each tailored for specific functions in fields such as marketing, development, design, HR, and finance, ensuring practical application in their designated roles. Additionally, they can effortlessly integrate with over 3,000 different tools, including Slack, Microsoft Teams, Gmail, Notion, HubSpot, Salesforce, and many other business applications, making them a seamless addition to your existing operational workflows. Their remarkable versatility and adaptability significantly enhance productivity and streamline processes, making them essential assets in any business setting, and their ongoing development promises even more innovative solutions in the future.

SearchUnify is an enterprise Agentic AI platform that connects fragmented enterprise knowledge and deploys autonomous AI agents to handle customer support operations from first contact to resolution. At its core, the platform is powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), Agentic RAG, and the SCORE (Contextual Relevance Engine) framework, enabling accurate, grounded responses drawn from unified enterprise data. The product suite spans five core tools. Cognitive Search retrieves contextually relevant answers across distributed knowledge sources. SearchUnifyGPT™ generates cited AI responses at every support touchpoint. SUVA, the virtual assistant, handles multi-turn conversations autonomously. Knowbler supports knowledge capture, structuring, and surfacing at the point of need. Agent Helper delivers next-best-action recommendations to support agents during live case resolution. Extending these capabilities, the Agentic AI Suite comprises eight AI agents: AI Support Agent for self-service resolution, AI SupportPlus Agent for autonomous CRM ticket handling, AI Classification Agent for case tagging and routing, AI Escalation Manager for escalation risk prediction, AI Knowledge Agent for automated content creation and gap detection, AI Competency Agent for L2 technical workflow resolution, AI Agent Partner for real-time agent guidance, and AI Case Quality Auditor for evaluating every closed case. SearchUnify supports BYOLLM for LLM flexibility, Model Context Protocol (MCP) for secure system connectivity, and a governance layer covering role-based access control, PII masking, and ISO 27001, HIPAA, and SOC 2 compliance. The platform connects with 100+ enterprise tools including Salesforce, Zendesk, and ServiceNow.

Supervity is revolutionizing enterprise automation with its powerful suite of AI agents. From automating finance operations and HR support to improving customer experience and sales enablement, Supervity’s AI agents are built to handle complex workflows and enhance operational efficiency. The platform supports a wide range of AI capabilities, including knowledge management, document processing, fraud detection, and compliance automation, all in a no-code environment. Trusted by over 3,000 global teams, Supervity enables businesses to streamline processes, reduce manual effort, and accelerate digital transformation.

Actively connect with your audience by personalizing interactions based on their preferences, automating conversations, and crafting tailored user experiences across various business messaging platforms. Show your dedication to customer satisfaction, empower your team to communicate seamlessly through multiple channels, and ensure that both initial impressions and lasting effects are impactful. Utilize our easy-to-use no-code builder to swiftly create and deploy conversational AI bots, while integrating custom functions and datasets to handle more complex tasks. Experience a streamlined WhatsApp campaign interface that facilitates the sending of notifications with professionalism and simplicity. Effortlessly interpret your data via our intuitive dashboards, providing you with all the necessary insights while keeping you updated with the latest industry trends at your fingertips. We place a high priority on data security, employing data centers in the EU, US, and SEA, all secured with AES 256-bit encryption and robust in-transit security measures to keep your information protected. Furthermore, our platform is designed to adapt and evolve continuously, ensuring that you can meet the ever-changing needs of your business and remain competitive in a fast-paced landscape. Continuous improvement is part of our mission, allowing you to stay ahead in your industry while effectively engaging your customer base.

Refold.ai is an advanced AI-powered integration platform designed to tackle the complex challenges of connecting modern enterprise systems and legacy applications like SAP, Oracle Fusion, and Workday Finance. Its AI agents function as tireless digital workers that automate the entire integration lifecycle — from scope definition and workflow creation to intelligent data mapping and automated test case generation. The platform uses an evolving memory graph to predict and resolve API version conflicts, detect brittle endpoints, and auto-fix workflows in real time, enabling scalable and resilient integrations. Refold offers instant support for over 100 enterprise applications through a curated marketplace and provides smooth authentication, XML/ETL pipeline management, and detailed observability with audit logs. Deployment options include cloud, self-hosted, and air-gapped on-premises setups, supporting AWS, GCP, and Azure environments. Refold empowers solution engineers to build demos quickly, professional services teams to deliver integrations efficiently, product teams to embed integrations as core features, and AI teams to develop memory-driven internal agents. The platform is trusted by global clients for accelerating sales cycles and slashing integration costs by more than half. It boasts enterprise-grade security certifications such as SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliance. Refold’s combination of AI-driven automation, real-time adaptation, and comprehensive integration infrastructure makes it a vital tool for modern enterprises. Overall, Refold.ai turns integration bottlenecks into seamless workflows, enabling faster innovation and superior customer experiences.

Microsoft 365 Copilot's Researcher feature is a revolutionary asset for professionals aiming to enhance their research capabilities with greater efficiency. By leveraging artificial intelligence to collect and scrutinize information from multiple channels such as emails, meetings, and online resources, Researcher provides essential insights right at the user's fingertips. This innovative tool significantly reduces the time and energy spent on creating in-depth research by streamlining the tasks of information gathering and trend analysis. As a result, it allows users to concentrate on making informed strategic decisions instead of being bogged down by data collection processes, ultimately transforming the way research is approached in the workplace. Moreover, this capability not only boosts productivity but also fosters a more data-driven culture among teams.

The Analyst agent in Microsoft 365 Copilot harnesses artificial intelligence to make intricate data analysis more accessible, assisting users in transforming raw information into valuable insights. By utilizing sophisticated tools such as Python, Analyst is capable of handling substantial datasets to uncover trends and produce reports that support informed decision-making. This innovative tool is created to work effortlessly with other Microsoft 365 applications, allowing organizations to boost productivity and achieve more precise, data-informed decisions without requiring a high level of technical knowledge. As a result, businesses can focus on leveraging insights to drive strategic initiatives and enhance their overall performance.

Serval serves as an innovative platform designed for IT service management, utilizing artificial intelligence to enhance various processes, including help-desk requests, access management, and workflow development for today's teams. By allowing users to enter tasks in natural language, Serval can automatically generate and execute workflows, providing both an intuitive no-code interface and customizable coding options for developers to explore. This platform adeptly addresses help-desk queries through multiple channels, such as Slack, Teams, email, and web portals, while also automating access requests like just-in-time access and role provisioning via integrations with identity management and SSO systems. Moreover, it delivers insightful analytics on ticket volumes, automation effectiveness, SLA compliance, and team performance indicators. Serval is equipped with synchronization capabilities for existing ticketing systems, pre-built workflows for quick deployment, and a public API that ensures smooth data integration, thereby boosting overall operational efficiency. Additionally, its extensive features make it a crucial resource for any modern organization aiming to refine and elevate their IT service processes, ensuring they remain competitive in an ever-evolving technological landscape.

Luron AI emerges as an advanced conversational AI solution specifically designed for enterprise customer service, proficiently handling both inbound and outbound communication via voice, chat, and SMS, all while providing interactions that closely resemble human conversation, ensuring real-time awareness of context, and delivering continuous service throughout the day. Its cutting-edge Voice AI technology serves as a modern alternative to conventional IVR systems, facilitating intelligent voice automation that allows for meaningful customer engagement, capable of managing countless simultaneous calls with interactions that feel natural and empathetic; this includes features like real-time transcription, speaker identification, searchable call logs, sentiment analysis, and smooth human agent handoffs when needed. Moreover, Luron’s seamless integration with a wide range of CRMs, ticketing solutions, payment platforms, telephony systems, and over a hundred enterprise applications—such as Salesforce, HubSpot, Zendesk, and ServiceNow—ensures that agents have access to synchronized data and the latest customer information at their fingertips. Furthermore, Luron's Chat AI supports digital communication across various platforms including websites, mobile apps, WhatsApp, Messenger, and more, skillfully interpreting user intent and adeptly handling follow-ups and changes in context, which significantly enhances the overall customer experience. By adopting this holistic strategy, businesses are empowered to ensure a consistent and efficient dialogue with their customers at every point of interaction, ultimately fostering stronger relationships and increasing satisfaction. This innovative approach not only improves operational efficiency but also drives customer loyalty, creating a win-win scenario for enterprises and their clientele.

Yellow.ai stands out as a robust Conversational AI platform designed for enterprises, enabling businesses to realize their full potential on a large scale. With a strong presence in over 85 countries and a client base exceeding 1,000 companies, notable clients include Domino's, Sephora, Hyundai, Biogen International, Edelweiss Broking, Siemens Limited, Waste Connections, American Bureau of Shipping, and MG Motors. The platform utilizes Dynamic AI agents to facilitate human-like interactions, enhancing customer satisfaction and driving employee engagement through its user-friendly no-code/low-code interface. Furthermore, the company has successfully secured more than $102 million in funding from prestigious investors and maintains a global footprint with offices in six nations. As a leader in the AI space, Yellow.ai continues to innovate, ensuring businesses can effectively adapt to the evolving landscape of customer interactions.

OPAQUE Systems pioneers a confidential AI platform that empowers enterprises to run advanced AI, analytics, and machine learning workflows directly on their most sensitive and regulated data without risking exposure or compliance violations. Leveraging confidential computing technology, hardware roots of trust, and cryptographic verification, OPAQUE ensures every AI operation is executed within secure enclaves that maintain data privacy and sovereignty at all times. The platform integrates effortlessly via APIs, notebooks, and no-code tools, allowing companies to extend their AI stacks without costly infrastructure overhaul or retraining. Its innovative confidential agents and turnkey retrieval-augmented generation (RAG) workflows accelerate AI project timelines by enabling pre-verified, policy-enforced, and fully auditable workflows. OPAQUE provides real-time governance through tamper-proof logs and CPU/GPU attestation, enabling verifiable compliance across complex regulatory environments. By eliminating burdensome manual processes such as data anonymization and access approvals, the platform reduces operational overhead and shortens AI time-to-value by up to five times. Financial institutions like Ant Financial have unlocked previously inaccessible data to significantly improve credit risk models and predictive analytics using OPAQUE’s secure platform. OPAQUE actively participates in advancing confidential AI through industry partnerships, thought leadership, and contributions to key events like the Confidential Computing Summit. The platform supports popular languages and frameworks including Python and Spark, ensuring compatibility with modern AI development workflows. Ultimately, OPAQUE balances uncompromising security with the agility enterprises need to innovate confidently in the AI era.