List of the Top ITSM Software in 2025 - Page 4

Forethought stands out as the leading generative AI solution for customer support, serving as an always-on team member at your disposal. With its training on your specific data sets and adherence to stringent security measures, Forethought facilitates seamless interactions through AI, streamlining processes to enhance response times, resolution rates, and overall customer satisfaction at every touchpoint. - Incorporate a round-the-clock AI agent to alleviate your team's workload, allowing them to concentrate on providing outstanding support. - Forethought uniquely processes both historical and current ticket data tailored to your business needs, ensuring a highly personalized customer experience. - We prioritize not just compliance with privacy regulations, but aim to redefine them, guaranteeing that your data remains protected throughout all interactions. Additionally, our commitment to continuous improvement means we are always refining our systems to better serve you and your clientele.

configure8 serves as an internal developer portal designed to accelerate your developers' productivity and enhance software quality by providing seamless access to essential knowledge and functionalities. It revolves around a comprehensive catalog that systematically organizes all sociotechnical information pertaining to your team, applications, services, environments, and resources, allowing for a tailored data model that can integrate various tools while offering custom views and calculations. This platform is not only straightforward to set up and maintain but also delivers significant value to its users. Utilizing knowledge from the universal catalog, configure8 enhances development processes through Scorecards and Self-Serve Actions. The Scorecards feature boasts an extensive library of ready-made checks and the capability to score any custom data, alongside the creation of standard tripwires to maintain quality. Conversely, Self-Serve Actions employ dynamic forms that adapt to context, significantly reducing cognitive load for developers during day two operations, complemented by starter templates and customizable actions. You can choose to deploy configure8 on-premise or opt for our SaaS-hosted version, both of which come with dedicated support to ensure successful implementation and high adoption rates within your organization. Ultimately, configure8 aims to empower your development teams with the tools they need to thrive in an ever-evolving technological landscape.

KIX Service Software is the innovator behind KIX, a leading open-source service management solution. Currently, it serves more than 400 clients across various industries, catering to both IT service management and customer support functions. The platform is versatile, allowing deployment on either local servers or within cloud environments. In addition to its powerful and customizable core functionalities—which include a ticketing system, asset management, a self-service portal, a knowledge base, reporting capabilities, and dashboards—KIX also offers a wide range of extension options. This flexibility allows for the integration of sophisticated features, such as professional field service management, maintenance tracking, automated device monitoring, adherence to 15 ITIL® 4 practices, time tracking, and other enhancements. Our dedicated team works closely with clients to evaluate their operational processes, implement the software effectively, and develop custom extensions tailored to their specific needs. Furthermore, we provide comprehensive support services and a specialized training curriculum designed to optimize user engagement. We actively participate in prominent industry organizations, including the Open Source Business Alliance, BITKOM, and itsmf, promoting collaboration and innovation within the realm of service management. By engaging in these initiatives, we strive to enhance our offerings continuously and maintain our leadership position in the evolving market. Additionally, our commitment to understanding client feedback allows us to innovate and adapt to future challenges effectively.

Many businesses turn to SweetHawk, the leading app partner for Zendesk, to fully capitalize on their investments in the platform. SweetHawk offers an array of high-quality, intuitive Zendesk applications that allow users to craft automated workflows and processes, thus expanding the functionality of Zendesk and facilitating various applications that might not have been possible before. Since its establishment in 2015, SweetHawk has made a name for itself within the Zendesk ecosystem by developing more than 15 outstanding workflow applications. Our steadfast dedication to enhancing the Zendesk experience has garnered thousands of 5-star reviews, empowering a multitude of agents in different industries. Among our offerings is a tasks app that streamlines the automation of task lists and workflows, applicable to areas like project management, human resources, and change management. By removing tedious manual workflow steps, users can greatly increase their productivity. Furthermore, our platform supports the development of adaptable, enforceable, and auditable approval processes designed for any Zendesk workflow, ensuring that all essential approvals are handled efficiently while bolstering both sales and support functions. Experience a transformative shift towards more efficient operations and enhanced processes with the groundbreaking solutions provided by SweetHawk. Whether you are looking to optimize team collaboration or refine client interactions, SweetHawk's applications position your organization for success.

Professionals offer an entirely limitless service desk that integrates seamlessly with your whole organization. This comprehensive cloud platform is designed to enhance and simplify workflows, modernizing outdated practices into user-friendly processes that empower teams to deliver outstanding customer service. By standardizing your operations, you can derive essential insights that ensure IT aligns effectively with the strategic goals of the business. With the advantage of unlimited assets, clients, reports, and mailboxes, your organization can operate in a more cost-effective manner. Every module is included as a standard feature, allowing for efficient scaling of your business. Trusted by a diverse array of clients across the globe, Halo Service Desk boasts 25 years of industry expertise, collaborating closely with our partners to ensure their success. The user-friendly design of Halo Service Desk makes customization simple and accessible for any organization. By embracing this platform, you can elevate your service delivery to new heights.

ServiceWise, created by TechExcel, is a powerful cloud-based IT service management (ITSM) software platform that ensures security and aligns with ITIL workflow standards, optimizing operations for businesses of all sizes. This flexible and dynamic software suite caters specifically to help desk and IT service management needs, offering a wide range of sophisticated features including intelligent ticketing systems, task and event oversight, customizable surveys and forms, streamlined workflows, self-service functionalities, service level agreements (SLAs), escalation procedures, and in-depth reporting and analytics tools. By leveraging its comprehensive capabilities, ServiceWise enables organizations to significantly enhance the efficiency of their IT service delivery while also improving overall operational performance. Furthermore, its user-friendly design facilitates ease of use, making it accessible for teams to implement and adapt to their specific requirements.

SupportCenter Plus from ManageEngine enables businesses to deliver top-notch customer support. This web-based software facilitates the management of customer inquiries, the organization of contact details, and the enhancement of overall service quality. With features such as multi-channel support, a self-service portal, multilingual options, and the ability to integrate with third-party applications, it stands out as one of the most comprehensive customer support solutions on the market. Additionally, its user-friendly interface ensures that both teams and customers can navigate the platform with ease, further improving the support experience.

The Ponemon Institute's 2020 study on the financial repercussions of data center outages indicates that the average loss from an unanticipated data center failure surpasses $8,662 for every minute it persists. To effectively reduce the length of outages and the associated costs, improving communication around IT incidents is essential. Everbridge’s Workflow Designer plays a crucial role in accelerating the operational response to critical scenarios by automating required actions linked to pertinent business processes. It boasts an intuitive, self-service graphical interface that utilizes a drag-and-drop approach for efficiently defining and overseeing workflows. Users gain access to a wide range of readily available workflow components, such as computational processes, conditional nodes, and human-performed tasks. In addition, it includes pre-built best practices with incident templates, communication plans, runbooks, and batch tasks, which can be used without delay. Moreover, it features integrated connectors that are compatible with numerous IT applications, including system monitoring tools, SIEM, APM, NPM, DevOps utilities, event correlation platforms, BCM, and ITSM systems like ServiceNow, thereby promoting seamless integration and boosting overall operational effectiveness. This comprehensive set of features ultimately empowers organizations to respond more swiftly and efficiently to IT challenges.

iET Solutions, a branch of UNICOM® Global, assists both large and medium-sized companies in enhancing the effectiveness and security of their IT operations and infrastructure. Enterprises globally rely on iET Solutions' software for IT service management (ITSM), software asset management (SAM), and enterprise service management (ESM). Their flagship product, iET ITSM, boasts PinkVERIFY® certification and adheres to ISO/IEC 20000 standards. Additionally, with supplementary modules for phone system integration and software asset management, iET Solutions provides a comprehensive service management package. Recognizing that each business has its own distinct needs, the solutions are tailored to align with the operational style of their clients. With over thirty years of expertise in service management, the company collaborates with organizations from various sectors, ensuring that they can meet diverse requirements effectively. This extensive experience allows iET Solutions to remain at the forefront of industry developments and innovations.

To effectively tackle the complex issues presented by contemporary networks, it is essential to adopt sophisticated solutions in Network Observability. In this context, consider leveraging the state-of-the-art services offered by Motadata AIOps, a prominent player in the market. By incorporating Motadata AIOps into your network systems, you will not only break down data silos but also achieve exceptional insight into critical aspects such as network performance, SNMP data, Network Flow, and log data. This all-encompassing strategy allows for meticulous monitoring and analysis of your network, guaranteeing smooth operations in various settings, from traditional on-premises systems to the vast realms of cloud computing. The combination of progressive Network Observability techniques and Motadata AIOps not only satisfies but greatly surpasses the benchmarks established for effective network management, heralding a transformative phase characterized by enhanced efficiency and dependability. Furthermore, embracing such innovations positions organizations to adapt swiftly to the evolving technological landscape.

IncidentMonitor™ is recognized as a highly advanced and flexible IT Service Management (ITSM) tool. Developed and continuously supported by Monitor 24-7 Inc. from its base in Canada since 1999, it has garnered a strong user base in both North America and Europe. The platform is loaded with critical functionalities, features, and industry best practice templates that cover ten ITIL processes, human resource management tasks, customer feedback collection, and much more, all set for immediate implementation. In addition to its primary function as an IT and ITIL support application, IncidentMonitor™ operates as a holistic Service Management framework, which includes a built-in Workflow Engine, a Self Service Portal, and a Service Catalog Designer. By eliminating a modular structure, this solution allows organizations to expand their service delivery capabilities well beyond the confines of the Service Desk, thereby improving efficiency across various departments. Consequently, IncidentMonitor™ not only optimizes IT operations but also cultivates a culture of effective service management throughout the entire organization, thereby enhancing overall productivity and responsiveness. This comprehensive approach ensures that all areas of the organization can benefit from improved service delivery practices.

Proxy Networks provides both cloud-based and on-site remote support solutions specifically designed for IT departments and help desks. Our software allows secure remote desktop operations and troubleshooting across a wide range of devices, such as PCs, servers, and mobile gadgets. With advanced encryption, authentication, and privileged access management capabilities, users can define their own security measures and adaptable remote access policies. PROXY Pro is crafted for user-friendliness and affordability, making it suitable for even the most complex remote desktop management challenges. We offer remote access software that is compatible with all operating systems, including virtual machines and Thin Clients, ensuring users can connect regardless of their platform. The PROXY Deployment Tool facilitates management of host settings at any time, enabling tailored configurations for remote access, while our web-based Host on Demand (HOD) allows for smooth clientless remote connections. The flexibility of Proxy Networks' software empowers IT professionals to swiftly and securely address support requests across any endpoint, significantly boosting the effectiveness of remote assistance efforts. By adopting our cutting-edge solutions, organizations can not only enhance their support capabilities but also adapt to an ever-evolving technological landscape. Experience the future of remote support with our comprehensive offerings that meet diverse organizational requirements.

House-on-the-Hill Software is crafted to effectively support you and your key stakeholders. We provide a diverse array of four adaptable solutions: IT Service Management, FOI & Case Management, Facilities Management, and Customer Service. Our software is designed to be flexible, budget-friendly, and tailored to meet your specific needs. The House-on-the-Hill Software is readily available for implementation in either the Cloud or on-site, giving you the freedom to select the deployment method that aligns best with your organization’s objectives. Elevate your ITIL-driven service desk with a comprehensive set of tools, optimized workflows, and a user-friendly self-service portal. Our eco-friendly solution streamlines the handling of new public requests made through the portal or email, allowing these cases to be organized into various categories and workflows. This feature enhances your sales team's capability to provide outstanding customer support. By utilizing insightful data from reports and key performance indicators, you can continually improve and expand your service offerings. Furthermore, our commitment to innovation helps ensure your organization stays agile and responsive to evolving demands, ultimately paving the way for sustained success in a competitive landscape.

Transform your IT operations by leveraging actionable insights from a network observability solution that prioritizes applications. Are you struggling to cope with the growing intricacies of modern network systems? As digital transformation evolves, there is a pressing need for monitoring solutions that align with the flexible, adaptable, and scalable demands of today's network architectures. Designed specifically for contemporary networks, IBM® SevOne® Network Performance Management (IBM SevOne NPM) provides an application-centric view that empowers NetOps teams to detect, address, and prevent network performance issues within hybrid environments. By continuously monitoring networks from diverse vendors, organizations can boost network performance and improve user experiences while effectively translating insights into actionable strategies across various sectors such as enterprise, communication, and managed service providers. Beyond simple issue detection, SevOne NPM combines industry best practices with state-of-the-art analytics, allowing your teams to concentrate on the critical task of enhancing network performance and maintaining uninterrupted connectivity. This robust tool not only simplifies the management of complex networking environments but also equips organizations with the capabilities to adapt and thrive in an ever-evolving digital landscape.

All sources of data, such as topology, monitoring, change management, and observation tools, are brought together for analysis. Through BigPanda's Open Box Machine Learning, this information is synthesized into a compact set of actionable insights. This capability enables the real-time detection of incidents before they escalate into significant outages. The swift identification of root causes can significantly enhance the speed of resolving both incidents and outages. BigPanda is adept at detecting both changes that lead to root causes and those related to the infrastructure itself. By facilitating the rapid resolution of outages and incidents, BigPanda streamlines the incident response procedure, which encompasses ticket generation, notifications, incident triage, and the establishment of war rooms. The integration of BigPanda with enterprise runbook automation solutions further accelerates the remediation process. Applications and cloud services are essential for every organization, and outages can impact everyone involved. With $190 million in funding and a valuation of $1.2 billion, BigPanda solidifies its leadership position within the AIOps market, showcasing its significant impact on operational efficiency. This combination of innovative technology and strategic funding positions BigPanda as a critical player in transforming incident management.

TechSuite features a highly adaptable design that allows for custom branding and the integration of your preferred computer repair tools. This platform simplifies many computer repair tasks, relieving you from the more monotonous aspects of your work. It generates attractive reports that can be saved for your own use, forwarded to your CRM, or shared directly with clients. With all essential repair tools seamlessly combined within a single application, you can easily choose and enable a set of automated functions that require no further input, after which you can review a detailed report of all actions performed. The TechSuite Online Dashboard provides effortless access to your reports, keeps you updated on the status of ongoing repairs, and allows for configuration adjustments within the Windows App. Designed with sophisticated automation for malware removal, the software utilizes top-tier tools that not only save your time but also boost your profitability. Furthermore, TechSuite allows you to customize the interface with your own graphics, resulting in polished, branded reports tailored for your customers. Our partnerships with premier industry vendors ensure that you are equipped with an extensive selection of tools, significantly enhancing the efficiency and effectiveness of your repair processes. This comprehensive approach not only streamlines operations but also elevates the overall client experience.

ServiceTonic is a powerful, flexible, and intuitive service desk software designed in accordance with ITIL standards. It features a unique automation and service management platform that can be tailored extensively without the need for programming knowledge. As a solution for IT Service Management following ITIL guidelines, ServiceTonic enables IT departments to improve their internal workflows and increase user satisfaction through its multichannel service desk, process automation, and efficient asset management. Furthermore, it offers straightforward access to key performance indicators (KPIs), facilitating better decision-making processes. The software's comprehensive ticketing system allows organizations to effectively manage a wide range of requests, inquiries, and incidents, ensuring exemplary support for both customers and users. Additionally, any request can be submitted through its adaptable Multichannel Service Desk, which supports communication via Phone, Email, Mobile, Web, Chat, or even QR codes. This level of versatility not only streamlines operational procedures but also significantly enhances the overall user experience, making it an essential tool for modern IT teams. Ultimately, ServiceTonic stands out as a vital asset for organizations seeking to optimize their service management capabilities.

Helpdesk software specifically designed for IT support functions encompasses all the functionalities of sitehelpdesk for managing service requests and incidents while integrating additional ITIL service management features to boost efficiency without compromising service delivery. Primarily aimed at internal support teams, sitehelpdesk-IT provides a robust array of tools, and for those looking to apply the same ITIL principles to external customer services, exploring sitewebdesk would be beneficial. This helpdesk solution is fully integrated with the Configuration Management Database, ensuring seamless access to vital records for IT personnel. By proactively identifying and resolving errors, as well as tracking and reporting trends, organizations can effectively decrease the frequency of incidents. Additionally, it streamlines the management of requests for change (RFC) within the IT landscape, thereby reducing the likelihood of disruptions from changes. A strong commitment to effective problem management is crucial for achieving prompt resolutions and enhancing overall service quality. This comprehensive strategy not only boosts operational efficiency but also cultivates a more agile and responsive IT environment, ultimately leading to better user satisfaction. By embracing these principles, organizations can create a more resilient infrastructure capable of adapting to evolving business needs.

Unlock the full potential of Jira with the ultimate admin app, available for Cloud, Server, and Data Center. This comprehensive solution is designed to automate, customize, and enhance your Jira experience. With ScriptRunner, you can leverage Jira Software and Jira Service Desk in innovative ways that you never thought possible. It empowers Jira administrators with remarkable capabilities, such as automating bulk tasks and generating scripted fields. Rather than relying on a multitude of plugins and applications, you can streamline your operations with a single app. Advanced automation features enable you to design intricate business processes effortlessly. By reducing the time spent on monotonous tasks, you can redirect your admin efforts towards more impactful initiatives. Writing just one plugin using Groovy scripts can significantly save time and resources. Discover how ScriptRunner can revolutionize your Jira instance and fulfill all your administrative aspirations, making it an indispensable tool for your organization. The transformation awaits, and with ScriptRunner, your Jira setup can become everything you've envisioned and more.

ServiceDesk Plus Cloud stands out as a premier online service desk software, designed for ease of use and powered by ManageEngine, the IT segment of Zoho. This SaaS solution enables organizations to deliver exceptional support services to their customers. With over 100,000 IT service desks globally leveraging this cloud-based ticketing platform, it streamlines the process of tracking and managing IT tickets, facilitating faster issue resolution and enhancing user satisfaction. Featuring ready-to-use ITIL workflows, the software allows for comprehensive management of the entire lifecycle associated with IT issues, problems, and projects. Users can establish support SLAs, define escalation procedures, and maintain compliance with organizational standards. Additionally, it automates the distribution, categorization, and classification of tickets, adhering to pre-established business rules. Timely notifications and alerts can be configured to promote prompt ticket resolution. By empowering users with greater control and minimizing the need for in-person visits, the platform includes a service catalog and self-service portal, enabling users to create and track their own tickets while also searching for potential solutions. This user-centric approach not only optimizes service delivery but also fosters an environment of self-sufficiency.

Solutions for remote management, contract oversight, ticket handling, and team coordination are designed to enhance productivity and oversee IT assets for service providers, software companies, and internal IT divisions. With our white label option, you can customize your brand, color scheme, and URL, instilling greater confidence in your customers. A variety of tools, including remote access, password management, and monitoring, are at your disposal, alongside chat capabilities and mobile support. Simplifying your team's routines and workflows becomes effortless, as you can manage stages, queues, inventories, communication, and remote access all in one place. This section enables you to streamline your service processes using integrated tools and management metrics. You'll have access to comprehensive reports on executive performance, profitability, and other critical data to guide your decision-making. Additionally, our Service Desk's intelligent agent helps you keep track of customer assets and receive tailored notifications regarding assistance. Moreover, both you and your team can easily manage requests through smartphones, enhancing service efficiency and responsiveness. This cohesive approach not only boosts productivity but also fosters a seamless experience for both your team and clients.

Discover intuitive self-service options, automated management solutions, and integrated service desk features that follow industry standards. As the challenges of overseeing multi-vendor and multicloud setups grow more intricate, IBM Control Desk provides vital IT service management (ITSM) capabilities designed to enhance support for users and infrastructure alike. Through the implementation of self-service and automation, it not only reduces operational costs but also boosts user satisfaction by leveraging its service desk functions grounded in recognized best practices. Users are empowered to choose from a Service Catalog and an Enterprise App Store, enabling them to install approved software and access services directly on their devices without requiring IT support. Furthermore, IT specialists benefit from process automation built on best practices, collaborative knowledge sharing, and effective problem management, all while maintaining oversight on assets, configurations, and changes. This comprehensive approach supports the effective management of IT services and operations in harmony with broader business objectives and promises, ultimately contributing to a more agile and effective IT landscape. With such capabilities, organizations can respond swiftly to the evolving needs of their users while maintaining control over their IT environment.

Logging issues has become incredibly easy with OfficeAmp, which enables you to express your concerns from anywhere with ease. It smartly assigns each issue to the right person and keeps you informed of its progress until it's completely resolved. Employees who have queries but are uncertain about whom to contact can turn to OfficeAmp as the go-to platform for all their questions. You can handle all your requests seamlessly within Slack or Teams, ensuring that you receive alerts for every ticket created, no matter your location. In addition, you can set up rules that allocate issues to different team members, helping to evenly distribute workloads among your colleagues, create insightful reports, and track essential metrics. Every issue is organized and prioritized effectively, so you're always concentrating on the most urgent tasks. The process of setting up and training OfficeAmp is incredibly simple; just type your questions into a user-friendly dashboard, and it will evolve into a highly effective assistant. Its design is not only intuitive but also packed with features that enhance communication and boost productivity throughout your entire organization. As a result, OfficeAmp proves to be an invaluable tool for modern workplaces, ensuring that everyone's needs are met efficiently.

Service.Direct is a versatile service management platform offered as a Software as a Service (SaaS) solution. While it aligns with ITIL standards for IT service management (ITSM), it is also applicable across various sectors. This SaaS offering encompasses all facets of service management processes. At the core of the web application are service level agreements (SLAs), which dictate the timelines and responsibilities for addressing issues. The system's configurable workflow engine is essential, managing incidents, service requests, changes, and problems efficiently. It automates incident classification, assigns teams, and tracks response and resolution times. Users can utilize a self-service portal to access the solution, empowering them to manage their own information and enhancing the quality of incoming tickets. Developed by the Dutch managed service provider Acknowledge Benelux B.V., Service.Direct is a reliable and secure option for organizations aiming to elevate their service management practices. With its robust features, it stands out as a comprehensive tool for improving operational efficiency.

Our AI-driven assistant can be tailored to fit the specific needs of your business. It ensures that your team has support available 24/7, enhancing accessibility for staff members. Atomicwork caters to various teams that interact with your employees and effectively dismantles organizational barriers. By automating up to 80% of manual workflows typically managed by your IT department, Atomicwork significantly minimizes workplace distractions for your employees. This innovative solution liberates your HR department from operational chaos, enabling them to become strategic allies in enhancing employee value throughout their journey, from onboarding to offboarding. Furthermore, Atomicwork empowers your finance teams to deliver consistent support to employees while keeping them aligned with best practices, compliance standards, and external obligations. It streamlines employee requests, directs them to the right expert, and fosters collaboration to ensure they are addressed efficiently. With Atomicwork, your organization can achieve a more cohesive and productive work environment.