List of the Top 24 Speech Analytics Software in 2025

CallTrackingMetrics stands out as the sole SaaS platform that integrates call tracking and conversion intelligence to enhance contact center automation, leading to a more tailored experience for customers. Discover which marketing initiatives are driving leads or conversions, and leverage that information to create automated call flows that enhance your contact center operations. With our comprehensive suite of phone, text, online, and live chat tools, you can achieve seamless communication across your entire organization. More than 100,000 users around the globe rely on CallTrackingMetrics to streamline communications for their sales, marketing, and service teams, ensuring efficiency and effectiveness in their outreach efforts. Our call tracking capabilities include dependable dynamic number insertion (DNI) for precise session-level attribution, as well as local and toll-free tracking numbers, which offer omnichannel attribution across calls, texts, and form submissions. Additionally, our contact center solutions feature a user-friendly browser-based softphone, along with intelligent routing options to optimize call management. Embracing these advanced features can significantly elevate your organization's customer interaction strategy.

QEval is an innovative cloud platform that assists call centers in efficiently managing their quality assurance and compliance requirements. It boasts essential features such as online coaching integration for agents, role-specific access controls, secure recordings, and comprehensive trend analysis. Serving as a multifunctional and intelligent tool for quality monitoring and performance management in contact centers, QEval employs cutting-edge artificial intelligence alongside real-time speech analytics to deliver valuable insights and analytics. This platform enhances the coaching process by providing timely training updates and improving visibility into coaching methodologies, advancing beyond traditional checkbox evaluations. By utilizing AI-powered speech analytics, QEval reveals critical performance insights, including emotional indicators, thereby elevating call center quality monitoring and enabling more effective coaching for agents. Furthermore, this approach not only optimizes performance but also enriches the overall training experience within the call center environment.

Revolutionize your customer service approach with cutting-edge AI-powered contact center software. Call Center Studio's cloud solution offers businesses a robust array of tools aimed at optimizing both inbound and outbound contact center operations. For handling inbound inquiries, users can take advantage of features such as automatic call distribution, interactive voice response, and efficient call routing, guaranteeing that each call is directed to the appropriate representative or team without delay. On the outbound side, the platform accommodates multiple dialing options, including predictive, preview, and progressive dialing, which empowers agents to engage with customers in a smooth and effective manner. In addition, Call Center Studio delivers real-time monitoring and analytics, allowing managers to track performance indicators through a single, user-friendly interface. If the burdensome costs and complexities of traditional systems are weighing you down, our cloud-based solution is tailored just for you! Discover the ease of our platform today, complete with flexible pay-as-you-go pricing, no need for hardware or software installations, and no ongoing maintenance required. Additionally, the user-friendly interface enhances usability, while seamless integration with your current systems ensures a hassle-free transition. Embrace the future of customer service with confidence!

Revolutionize your quality assurance with the expertise of Speech Analytics: CallFinder's advanced speech analytics software streamlines antiquated manual QA procedures, allowing you to conserve time while delivering instant insights for informed decision-making. Focus your efforts on coaching agents about the aspects that truly resonate with both your business objectives and customer satisfaction. By leveraging this innovative technology, you can enhance the overall efficiency of your operations.

OrecX has developed an audio recording platform founded on the values of openness, transparency, and collaboration, which offers various strategic, economic, and technical advantages to its users, with millions of endpoints accessible worldwide. Their premier software, Oreka TR (total recording), is designed to encompass all essential features for call recording while being more cost-effective compared to other solutions on the market. This comprehensive tool includes functionalities such as screen recording, multi-tenancy and multisite recording, as well as audit trail and retention management capabilities. Additionally, the auto-tagging feature enables users to select specific red-flag phrases, like "can I order" or "not satisfied," allowing the system to automatically monitor those recordings for better quality control and analysis. By integrating these advanced features, OrecX ensures users have a powerful tool at their disposal for effective communication management.

You might not realize where your knowledge may be lacking. Stratifyd is designed to illuminate the trends and anomalies that indicate when changes are required in your interactions with customers, products, and employees. It brings together and harmonizes various voice of the customer data from a wide array of sources—including first- and third-party data, social media, chat communications, spoken dialogues, reviews, and more—into a cohesive, secure, and dependable Experience Analytics Platform, drawing upon a vast repository of experience, operational, behavioral, public data, and open API connections. By harnessing the power of Smart AI, you can quickly concentrate on the pivotal moments that are most significant. This enables you to effectively manage a continuous influx of customer experience, behavioral, and operational information to reveal and anticipate critical themes, discrepancies, emotions, and patterns, all without requiring any data science or coding skills. It is vital to show that you genuinely appreciate customer feedback. By actively addressing the insights that matter, you can enhance customer retention, nurture loyalty, and optimize operations. Additionally, this method allows organizations to make well-informed decisions, ultimately resulting in better overall performance and a stronger connection with their audience. Such proactive engagement can set a business apart in a competitive landscape.

Talvala is a forward-thinking enterprise that specializes in speech analytics technology. Utilizing Baidu's Deep Speech capabilities and advanced machine learning techniques, we emphasize compliance monitoring and improving human/machine interactions. Our team develops customized speech monitoring solutions and Human-Machine Interfaces (HMIs) for a wide range of customers, recognizing the immense potential for voice-driven technologies in the current technological environment. Our flagship offering, Talvala Surveillance, combines an advanced speech-to-text transcription system with real-time alert mechanisms, delivering a revolutionary dual-purpose solution for both surveillance and speech analysis. Moreover, our dedicated research and development department is focused on creating unique human/machine interfaces, especially for clients in the fields of robotics and the Internet of Things, who are looking to harness human voice as a primary means of input. In pursuit of our mission, we aspire to transform the ways in which humans and machines communicate and interact with one another. By doing so, we hope to foster a more intuitive and efficient technological landscape.

Presenting a cutting-edge solution designed for thorough analysis of voice and text communication channels. This system not only improves the quality and efficiency of your services but also enables you to extract valuable insights that resonate deeply with your audience. Within minutes, you’ll receive actionable feedback as we meticulously annotate entire conversations with tags, allowing for quick identification of crucial elements and evaluation of service quality. This approach dramatically cuts down the time needed for analyzing messages and call logs, making it easier to address context-specific inquiries while measuring operator engagement and the sequence of their actions. Implementing a sophisticated speech analysis framework that leverages multiple machine learning services simultaneously can enhance your operational capabilities. Additionally, you have the opportunity to develop a support chatbot and generate detailed reports based on data collected from chat interactions and the behaviors of both customers and operators during calls. Moreover, you can establish a dedicated space within your organization to launch new projects and facilitate smoother operations. Following this, integrating your telephony and CRM systems with Yandex SpeechSense allows for the effortless loading of all conversations for in-depth analysis, promoting a more proactive approach to customer engagement. By embracing these transformative technologies, you can redefine your customer service strategy and significantly boost overall satisfaction levels while also fostering a culture of continuous improvement. This way, your organization will be well-equipped to meet the evolving needs of your clientele.

Just like optimizing customer interactions over the phone, enhancing their online experience is equally important. Our advanced Call Analytics solution empowers you to implement immediate enhancements to your marketing strategies. By utilizing AI technology, this tool can examine conversations, identify crucial keywords, and sort calls effectively. To make sure that inquiries are directed to the appropriate representative, managing call flows is essential. You can visually monitor call conversions across various marketing platforms to boost your return on investment. Additionally, explore comprehensive call metrics and assess the performance of calls. Instant email alerts will notify you every time your business receives a call, keeping you informed. Our platform is customizable to reflect your branding, ensuring that your customers enjoy a consistent experience. Moreover, unique phone numbers allow you to track and monitor website visitors as they navigate your site. This capability helps you identify where potential customers drop off in their journey, enabling you to refine the overall customer experience and drive higher engagement.

Analyze customer interactions across multiple channels to harness entirely new and authentic data focused on improving their experiences. Utilizing statistical comparison techniques enables the swift identification of significant distinctions between top-performing agents and their counterparts. Moreover, factors such as compliance with scripts, acoustic indicators, and sentiment analysis can be monitored automatically. This process allows supervisors to obtain a thorough understanding of agent performance, facilitating impartial feedback. Knovvu Analytics provides real-time sentiment assessments, instant notifications for supervisors, and prompt triggers for API actions. Additionally, it aggregates all customer interaction data from various service channels and converts it into actionable insights for decision-makers. This comprehensive solution furnishes vital information that aids in a deeper comprehension of customer needs, ultimately enhancing their overall experiences. By incorporating advanced quality management tools, Knovvu Analytics equips supervisors to fairly assess and elevate agent performance, thereby nurturing a culture of ongoing improvement in customer service. This commitment to excellence ensures that customer satisfaction remains a top priority in all interactions.

To maintain compliance and sidestep potential issues, it's essential to implement adaptable voice analysis triggers that establish strong safeguards. Given that more than 53% of consumers in the UK show some level of vulnerability, we have optimized the method of recognizing these individuals and linking them to the appropriate personnel within your organization. It's important to note that during the latter part of 2021, an alarming 91% of customers reported a decrease in their overall experience with contact centers. By focusing on elements that rapidly boost performance, you can better prepare agents with the right responses to facilitate more positive interactions with customers. Create customized guidelines that ensure immediate alerts to the relevant team members during crucial situations, leveraging all available platform data, including your own contributions. Furthermore, keep a thorough record of conversation effectiveness through key performance indicators that matter to your business, providing critical insights into agent performance after every engagement. This not only allows for ongoing improvement but also cultivates stronger customer relationships over time, ultimately leading to enhanced satisfaction and loyalty. By prioritizing these strategies, you can significantly elevate the overall customer experience.

CallMiner Eureka leverages cutting-edge Artificial Intelligence and Machine Learning technologies to scrutinize every customer interaction across various channels, revealing valuable insights. This platform is continuously evolving to provide our clients with the most effective tools to enhance their return on investment. Features include an analytics workbench, customizable scoring settings, and discovery options. Users can receive direct performance feedback through the portal, aiding both agents and supervisors. Additionally, it offers real-time monitoring and alerts, as well as recommendations for the next best action for agents, all driven by APIs and messaging. To support speech analytics, audio capture is utilized, while sensitive data and PCI compliance measures ensure the redaction of confidential information from both audio recordings and transcripts. The system also facilitates data extraction, ingestion of audio and contact data, and application development, bringing the narrative of speech analytics to life. By enhancing the customer experience, businesses can connect with their clients through their preferred communication channels, while actionable customer insights empower them to optimize their operational outcomes. This comprehensive approach not only boosts efficiency but also fosters stronger relationships with customers.

Our globally recognized solutions for contact center compliance and workforce optimization have received numerous accolades. By implementing compliance recording, businesses can safeguard themselves against theft, legal issues, and potential fines. Eleveo offers comprehensive coverage tailored to your requirements, accommodating everything from voice calls to land mobile radios. To maintain compliance, users have the option to anonymize or eliminate sensitive information from their data. Data archiving can be customized based on specific rules or can be done automatically through categorization features. Additionally, you can oversee your team's voice interactions with clients effectively. Every action taken within the system is logged for auditing purposes, and simplified extracts are available for thorough compliance reviews. It is essential to record support, sales, and back-office business transactions to protect your interests, ensuring everything is documented in a centralized location. With decades of experience in recording voice conversations, our solutions have gained the trust of clients worldwide, reinforcing our commitment to excellence in compliance and optimization. This level of reliability makes us a preferred choice for businesses striving for operational integrity.

Prodigal stands at the forefront of Consumer Finance Intelligence, introducing a groundbreaking category of AI software that extracts valuable insights from the interactions between agents and their customers or patients. Collection agencies, lenders, and healthcare organizations depend on Prodigal to enhance profitability, improve customer satisfaction, and ensure compliance by refining their operations and quality control processes. Approximately 20% of U.S. borrowers have interacted with Prodigal through over 200 million engagements. Based in Mountain View, California, Prodigal's international team is dedicated to creating the intelligence framework that underpins Consumer Finance. With support from industry specialists, technological innovators, and leading investors like Accel, Menlo Ventures, and Y-Combinator, Prodigal is well-positioned to emerge as a prominent player in the vertical SaaS market. Elevate your omnichannel collection efforts with ProAgent, an AI-driven language agent crafted specifically for the consumer finance sector, guaranteeing that interactions remain consistent, compliant, and of high quality at all times while adapting to evolving customer needs.

Capturis provides a customized solution aimed at unlocking your full potential! By harnessing the power of speech analytics and cutting-edge machine learning, Capturis thoroughly analyzes your customer interaction call recordings, transforming them into practical insights that can improve your Net Promoter Score (NPS), enhance sales performance, reduce unproductive customer calls, and streamline the time allocated for documentation and quality assurance. Uncover effective ways to elevate your NPS, reduce unnecessary customer interactions, and efficiently refine the documentation process. With insights drawn from your specific data, you can pinpoint frequent customer queries and recognize your team’s most successful approaches, allowing for ongoing and personalized coaching for each customer service representative. Boost your success rates with qualitative assessment of your sales calls while maintaining adherence to regulatory standards and saving precious time. Learn from the methods of your top achievers to ensure that your sales team follows established scripts and receives timely and constructive feedback. This approach ensures that Capturis not only improves your operational efficiency but also cultivates a culture of ongoing development within your organization, ultimately leading to enhanced overall performance. By integrating these strategies, your team can reach new heights in customer satisfaction and operational excellence.

Our cutting-edge products and solutions operate seamlessly across various channels, including voice and text communications such as chat, video conferencing, and social media, thereby enhancing support services for both customers and employees. By emphasizing customer experience, we guarantee that feedback is addressed promptly without the frustration of complicated navigation. Our thorough examination of all interactions enables us to extract vital insights for refining sales tactics. The transition to digital and the automation of repetitive tasks via self-service options in both voice and text create substantial cost efficiencies from the very beginning. We distinguish ourselves in the industry thanks to our swift solution deployment, ready-made products, and advanced toolkits that facilitate quick modifications and ongoing enhancement by Spitch as well as our clients and partners. Our omnichannel virtual assistants excel at addressing both voice and text inquiries, managing a diverse array of tasks that encompass precise intent identification and comprehensive automation of standard customer requests in natural language. This powerful technology not only streamlines interactions but also lays the groundwork for ongoing improvements in service delivery, ensuring that we continuously adapt to the evolving needs of our users. As a result, we are not just keeping pace with industry changes but actively shaping the future of customer and employee interactions.

Telephone discussions serve as the primary method for businesses to engage with their clients, surpassing all other communication avenues. This presents a wealth of unexploited insights. However, the process of analyzing every customer interaction is often prohibitively expensive, labor-intensive, and impractical, leading to only a fraction of calls being evaluated. These vocal exchanges provide an invaluable opportunity to truly understand customer sentiments and address their issues effectively. Our cutting-edge automated speech-to-text transcription technology can convert disorganized voice data into structured transcripts, which can seamlessly integrate with various analytics platforms. With Voci, you can elevate agent performance, enhance customer satisfaction, gain insights into competitive dynamics, and maintain regulatory compliance, ultimately refining your overall operational effectiveness. By leveraging this technology, companies can unlock the full potential of their customer interactions.

The Clarabridge Platform brings together various sources of Voice of the Customer (VoC) data, integrating customer feedback and interactions into a unified system. By leveraging sophisticated AI-driven speech and text analytics along with superior Natural Language Understanding (NLU), it evaluates the conversations that take place daily between your customers and employees across multiple channels, including phone calls, live chats, private messages, and social media. With Clarabridge, you gain immediate insights into customer engagement ease (Effort), loyalty and emotional reactions, the factors influencing fluctuations in Net Promoter Score (NPS), as well as concerns related to customer churn and rising contact volumes. The analytics provided by Clarabridge facilitate rapid decision-making, timely actions, and thorough tracking of results. Partnering with Clarabridge not only offers solutions tailored to improving customer experiences but is also backed by a cutting-edge AI-powered text analytics engine that transforms confusion into clear understanding of customer interactions. As the only platform adept at capturing customer sentiments effectively, Clarabridge significantly enhances businesses' abilities to nurture and strengthen their customer relationships. Furthermore, this robust platform equips organizations with the tools necessary to adapt and thrive in an ever-evolving market landscape.

Creovai provides groundbreaking solutions for contact center executives by utilizing artificial intelligence to boost conversation intelligence and deliver immediate assistance to agents. The platform carefully analyzes all customer communications, offering prompt support to agents while producing essential insights to enhance overall performance, all within a unified interface. By assessing every voice call and digital interaction based on your defined criteria, Creovai significantly reduces the time dedicated to manual quality assurance, giving your team a thorough understanding of agent productivity and customer contentment. With AI-powered predictive scoring models and established insight categories, it tackles vital "what" and "why" inquiries related to customer conversations, enabling you to make informed, data-driven choices regarding customer experience (CX). Additionally, it provides automatic, real-time coaching for agents, tailored to insights from conversations and customer needs. This continuous feedback loop allows organizations to leverage interaction insights to improve call scripts, boost real-time assistance, and support ongoing operational improvements, ultimately resulting in enhanced customer interactions and satisfaction levels. As a result, the integration of these features ensures that contact centers can adapt and thrive in a competitive landscape.

A speech analytics platform designed to assist businesses in deriving meaningful insights from their phone conversations. By leveraging speech analytics, companies can lower expenses while enhancing customer support. This technology can process vast numbers of calls, revealing critical insights about customers and boosting overall contact center efficiency through cloud-based solutions. The analysis of customer dialogues often provides deeper understanding of business dynamics compared to traditional methods. Call recordings serve as a treasure trove of information related to customer satisfaction, attrition rates, competitive landscape, service challenges, agent effectiveness, and the success of marketing campaigns. The overwhelming volume of calls can hinder a contact center's ability to manually review and analyze them effectively. Manual assessments are limited to only a small percentage of calls, and even then, the analysis can be quite basic. Therefore, a more efficient solution is essential. Verint Speech Analytics stands out by being able to process 100% of your recorded calls and convert them into text, allowing you to extract invaluable intelligence. With a commitment to continuous innovation and improvement in accuracy, Verint draws upon its extensive expertise to transform the way businesses understand their customer interactions. Ultimately, by utilizing such advanced analytics, organizations can better align their services with customer needs and expectations.

Contexta360 software utilizes advanced speech analytics to efficiently assess a multitude of telephone conversations. It effectively uncovers the fundamental reasons behind customer queries while accommodating both live interactions and automated responses. The insights gained from these evaluations allow for the development of automated workflows, which in turn enhances the user experience significantly. By employing natural language processing and artificial intelligence, C360 conducts thorough analyses of millions of customer interactions across diverse platforms, offering critical voice identification, business intelligence, and automation features. As remote work becomes increasingly prevalent and video conferencing gains traction, C360 provides users with the ability to automatically record and analyze conversations for compliance, summarizing essential points and effortlessly integrating this data into CRM systems. Understanding customer inquiries, assessing business responses, and monitoring the effectiveness of tracking systems can lead to substantial improvements in communication and operational efficiency. This holistic approach guarantees that no important detail is missed, promoting a more agile and well-informed business atmosphere, which is vital for adapting to the evolving marketplace.

Customers predominantly prefer voice communication when interacting with organizations, as it serves as the most intuitive medium. Despite its natural appeal, extracting valuable insights from voice interactions can be quite challenging. Taking contact centers as a case in point, while they excel at analyzing call metrics, they often depend on post-call surveys for evaluating quality. Unfortunately, the actual dialogues are frequently overlooked in this process, and these surveys fail to grasp the nuances and significance of the discussions that take place. Over the past year, numerous users within the VoiceAI ecosystem have harnessed these technologies to analyze their calls effectively. By enhancing risk management and compliance procedures, organizations have seen a reduction in penalties. Additionally, they have benefited from increased sales opportunities and enriched customer profiling by gaining a deeper understanding of the customer journey. Moreover, by pinpointing verbal patterns that correlate with successful sales, conversion rates can be significantly improved. Ultimately, leveraging voice analytics can bridge the gap between raw data and actionable insights, transforming how organizations understand their customer interactions.

The InteliConvo® Speech Analytics & Automation platform, driven by AI technology, now enables organizations to comprehensively analyze and assess all recorded customer interactions. This significant development allows companies to extract valuable insights from each conversation, thereby improving their strategies for engaging with customers. By leveraging this technology, businesses can foster stronger relationships and drive better outcomes.

LiveVox's SpeechIQ is a user-friendly speech analytics tool specifically designed for remote teams. It automatically evaluates and tracks customer communications, offering valuable insights into conversations and calls. By utilizing sentiment analysis and keyword detection technology, it can identify potential risks before they escalate. With its sophisticated search and filtering options, locating specific calls becomes a seamless process. The platform's ease of use combined with its robust capabilities makes it an invaluable asset for remote call centers, offering automation, detailed analytics, and support to enhance performance. Furthermore, SpeechIQ's advanced speech analytics not only mitigates risks but also empowers agents, delivering insights that have the potential to revolutionize your business operations and strategies.