List of the Top 18 Unified Communications Software for Microsoft Dynamics 365 in 2026

Our unified communication platform seamlessly integrates PBXware and gloCOM into a single solution that service providers can market under their own brand identity. This comprehensive system encompasses voice, video, chat, meetings, and presence functionalities, all accessible through one interface compatible with desktop, mobile, and web. Built on a unified codebase, it ensures a consistent user experience across all platforms, making it simpler to maintain. The v8 multi-CRM feature allows for simultaneous operation of various CRMs per tenant, automatically logging conversation histories across different channels and devices to ensure client information is always readily available. Additionally, our AI Hub introduces advanced capabilities, including Voice Agents and Live Transcription, empowering providers to stand out in a competitive landscape. The platform is fully customizable with branding managed via BRM.

3CX is a versatile, software-driven IP PBX built on open standards that delivers comprehensive Unified Communications straight out of the box. It caters to businesses of all sizes and across various sectors, offering a full suite of features that range from mobility and presence indicators to sophisticated call center functionalities, all at a significantly reduced cost. This platform is particularly well-suited for remote work environments, featuring mobile applications, video conferencing capabilities, and live chat integration for websites. Installation, management, and maintenance of the PBX are straightforward, allowing users to easily handle it themselves on their own hardware, a dedicated server, or via a cloud environment. Alternatively, users can opt for 3CX's hosting services to simplify their setup even further. With its user-friendly design and extensive feature set, 3CX empowers companies to enhance their communication strategies effectively.

Engage and collaborate on your own terms with the all-encompassing solution provided by Intermedia Unite. Whether you're working from the office, traveling, relaxing at home, or sipping coffee, the expansive communication and collaboration tools from Intermedia Unite ensure that you can maintain productivity and stay connected with both colleagues and clients effortlessly. You can securely share and work on documents from almost any location, enjoying complete file management with features like real-time backup and recovery. Automated greetings and rapid call routing that align with your operational hours guarantee that customers are swiftly directed to the right team member, ensuring efficient access to your staff. Incoming calls can be directed to specific teams designated for handling them, while also keeping you informed about your coworkers' availability statuses through instant notifications that indicate whether they are Available or Unavailable. With Intermedia Unite, maintaining connections while enhancing productivity has never been easier or more effective, making it an essential tool for any modern workplace.

Harness the capabilities of exceptional communication with ULTATEL, the acclaimed business phone system designed to elevate your organization to new heights. Our unified communications platform is entirely customizable and scalable, allowing you to seamlessly incorporate voice, SMS, chat, video, and access over 40 advanced functionalities to enhance productivity like never before. Enjoy complete transparency with ULTATEL's straightforward pricing structure, which eliminates hidden fees and redefines industry norms. As a recognized leader in the Gartner category and a high performer on G2, ULTATEL equips your team with innovative technology that ensures they can connect with customers anytime and anywhere. Need support? Our award-winning customer service team boasts an impressive 94% resolution rate on the first contact, with dedicated personnel available around the clock—24 hours a day, 7 days a week, 365 days a year. With ULTATEL, your business will remain flexible, responsive, and perpetually connected, overcoming any limits.

GoTo Connect enhances your business's professional image significantly. As a comprehensive, cloud-based business telephone system, GoTo Connect supports countless organizations across diverse sectors and sizes in elevating their communication methods and attaining enhanced success. The Hosted VoIP service from GoTo Connect offers an extensive array of functionalities that can effectively substitute traditional landline phones, including unlimited voicemail options and automated attendants, making it a versatile choice for modern businesses. With its robust features, GoTo Connect not only streamlines communication but also fosters collaboration within teams, ultimately driving productivity and growth.

Dialpad Connect is an advanced, AI-powered customer communications platform designed to unify voice calls, video meetings, and team messaging into a single, intuitive experience that enhances productivity and customer satisfaction. Its intelligent features include real-time call transcription, automated voicemail transcription, AI-generated conversation summaries, and actionable recommendations that keep users focused and informed during every interaction. The platform integrates seamlessly with a wide array of popular business tools such as Salesforce, Zendesk, Microsoft Teams, Google Workspace, and Hubspot, enabling organizations to streamline workflows and centralize communication data. Built on a robust dual-cloud infrastructure, Dialpad Connect delivers enterprise-grade reliability with 100% uptime SLA, comprehensive disaster recovery, and 24/7 customer support. It meets strict security and privacy standards, including GDPR, HIPAA, SOC 2, ISO certifications, and LGPD compliance, ensuring sensitive data is well protected. Dialpad’s AI capabilities extend to providing live coaching to agents during calls, facilitating better sales outreach, and offering real-time analytics to boost operational efficiency. The platform caters to businesses of all sizes, from startups to global enterprises, helping them transform their communication strategies. Dialpad Connect simplifies complex communication needs into a unified platform that supports inbound and outbound contact centers, cloud phone systems, and virtual collaboration. Its flexibility and scalability allow organizations to adapt and grow while maintaining exceptional customer experiences. Ultimately, Dialpad Connect turns everyday conversations into actionable insights that drive business growth.

Fuze is recognized as the foremost global platform for cloud-based communication and collaboration specifically designed for enterprises. It simplifies the complexities of managing traditional communication systems, guaranteeing outstanding voice clarity and dependable service with unlimited calls to over 110 countries through more than 50 carriers, making it particularly advantageous for businesses with a strong international footprint. With a decade of expertise in assisting clients globally, we provide a strategic framework to enhance the advantages of your Fuze implementation. This all-encompassing application works seamlessly across different locations and devices, offering valuable insights into user engagement, usage patterns, and overall organizational productivity. Elevate your communication strategies with the leading cloud platform that combines unified voice, high-definition video conferencing, real-time messaging, content sharing, and contact center solutions in one comprehensive package, transforming the way teams work together and interact. By adopting Fuze, you not only embrace the future of communication but also unlock the full capabilities of your enterprise, paving the way for enhanced collaboration and efficiency.

Vonage Business stands out as a leading cloud communication platform designed for businesses of all types and sizes. It meets the extensive communication needs of organizations striving for growth, offering more than 40 key features alongside functionalities for mobility, conferencing, and smooth integration with top cloud applications. With a user community surpassing 500,000 companies, Vonage offers various flexible plans and packages that cater to different organizational requirements. This versatility contributes to its popularity among businesses looking to significantly improve their communication strategies. As a result, many enterprises have chosen Vonage to help streamline their communication processes and foster better collaboration.

Our VoIP services are primarily focused on Europe, yet we operate in over 165 countries worldwide. At the core of our offerings is the Premium Plus package, which ensures you receive top-notch quality while enjoying competitive pricing. You can utilize a variety of number types for identification, such as Geographic, National, Toll-Free, UIFN, Mobile VoIP, and Elastic Pool numbers, among others. Additionally, we provide a SoftPhone solution and are excited to soon introduce new Roaming products to enhance your communication experience even further. This commitment to innovation reflects our dedication to meeting diverse customer needs.

UNIVERGE Blue® Cloud Services offers a cohesive and user-friendly unified cloud communications and collaboration experience that brings together people, technology, and communication strategies to support the company's primary goals. The key features include CONNECT (UCaaS), an intuitive and integrated platform designed for enhanced productivity and collaboration; ENGAGE (CCaaS), a secure and customizable Contact Center solution aimed at improving customer interactions; and the EXTEND API, which seamlessly integrates Contact Center and Unified Communications functionalities into daily business applications. Additionally, MEET serves as a powerful meeting tool, offering high-definition audio and video, interactive screen sharing, collaboration features, and advanced A.I. capabilities, while SHARE ensures secure access to the most recent document versions without sacrificing usability. Furthermore, CONNECT BRIDGE allows customers to maximize their investment in NEC phone systems by leveraging cloud-based voice solutions through both desktop and mobile applications. Lastly, the CONNECT+MS TEAMS version is tailored to work alongside Microsoft Teams, further elevating the business communication experience.

Yeastar Cloud PBX is an advanced telephone solution tailored for small enterprises, providing a future-proof option for communication needs. With Linkus UC Clients, users can effortlessly engage in remote work and improve call handling across various devices. The hosted deployment eliminates the need for initial hardware investments, significantly reducing management overhead. Yeastar's hosted system is user-friendly and offers a wide range of compatibility features, ensuring that any transitions or upgrades occur smoothly. It's important to remember that the Yeastar P-Series PBX System has replaced the old Yeastar Cloud PBX, bringing along enhanced call center functionalities and integrated communication capabilities for users. This evolution makes it an even more attractive choice for businesses looking to streamline their communication processes.

Discover a reliable and secure solution specifically designed for the needs of your online enterprise. All the essentials you require to launch your business are readily accessible. Benefit from an intuitive control panel that simplifies the management of your website. Our experienced support team is always on hand to provide assistance whenever you need it. Additionally, you will have access to a vast collection of pre-configured web applications that are ideal for enhancing your site. By choosing to collaborate with Sherweb, your trusted partner in the cloud, you will be pleasantly surprised by the opportunities that await. Our all-encompassing cloud management platform is crafted to meet the evolving demands of businesses, empowering IT professionals to leverage adaptable solutions backed by top-notch service from dependable experts. With a strong focus on cloud technology, IT professionals can feel confident knowing that our ever-expanding range of innovative offerings has been meticulously selected and vetted, featuring exclusive proprietary software that cannot be found elsewhere. We deliver a solid and sophisticated platform that seamlessly balances time efficiency with savings on costs. In addition, you can streamline and connect almost any process by utilizing our cutting-edge APIs, which guarantees that your operations are both productive and effective. When you partner with Sherweb, the horizon for your online business is not only bright but also brimming with incredible possibilities for growth and success. Embrace the future and let us help you navigate your journey ahead.

The Yeastar Linkus Unified Communications application, designed to work seamlessly with both cloud and on-premises PBX systems, provides users with streamlined call management and advanced telephony capabilities on any device they choose. Additionally, it facilitates the flexibility of remote work through features such as softphone functionality, instant messaging, file sharing, and integration with CRM systems, enhancing overall productivity and collaboration.

A single call can link all aspects of your business operations. Fusion Connect serves as your Managed Services Provider, delivering comprehensive internet solutions for SDWAN, business VoIP (UCaaS), internet connectivity, secure networking, and various other needs. Their Business VoIP service features Internet-based faxing and softphone capabilities, ensuring compatibility with both Windows and Mac systems, as well as a range of other devices to maximize usability. Additionally, Fusion Connect is dedicated to enhancing your business communication and connectivity experience.

RingCentral's RingCX is a sophisticated contact center solution that utilizes artificial intelligence to enhance customer service and streamline communication. By consolidating voice, video, and over 20 digital channels into a single platform, it enables agents to engage with customers through their preferred communication methods. The incorporation of RingSense AI further enriches the customer experience by delivering real-time insights, automating various processes, and assisting agents throughout the customer journey, which leads to increased efficiency for agents and higher levels of customer satisfaction. Businesses can easily implement RingCX due to its user-friendly interface and quick setup process, often achieving full integration within just a few days. With a competitive price starting at $65 per user per month, the service includes unlimited calling and access to vital contact center features. This solution is also designed to adapt and scale alongside business growth, making it a versatile option for organizations of any size. Overall, RingCX not only enhances operational efficiency but also fosters a more effective customer interaction experience.

VoiceLogix emerges as a leading provider of innovative cloud-based communication and contact center solutions tailored for businesses. Whether your company is a single entity or spans multiple locations, VoiceLogix's Unified Communication services effectively unite your teams and facilities into a streamlined, intuitive platform that simplifies your operations. Offering superior enterprise-level technology housed in state-of-the-art data centers, even small to medium-sized businesses can leverage centralized management, along with features such as audio and video conferencing, mobile collaboration applications, voicemail-to-email transcription, call recording, and faxing via email, all at a cost-effective monthly rate. Our focus lies in helping you unify your entire network infrastructure with a scalable and customer-centric unified communication solution, designed specifically to enhance employee productivity, foster collaboration, and encourage greater mobility within your organization. By opting for VoiceLogix, you enable your team to operate with increased efficiency and effectiveness, regardless of their physical location. This commitment to seamless communication paves the way for a more connected and agile workforce.

Wildix UC&Cs revolutionize your conventional PBX, turning it into a contemporary business tool accessible via a web browser on both PCs and smartphones. These sophisticated UC&C solutions are no longer just for large enterprises; they are now available for small and medium-sized businesses to leverage as well. The newest versions of PBX systems can significantly lower expenses, with potential savings averaging around 50%, and in some cases, reaching as high as 75%, while simultaneously improving productivity and streamlining various operational and technical tasks. Nevertheless, making a poor choice in selecting a strategic infrastructure, such as a business PBX, can result in considerable losses in customer base and revenue. It is, therefore, vital that UC&C solutions are crafted to not only reduce costs but also to enhance performance in measurable ways. Moreover, these systems should come with built-in security features, effectively removing the necessity for purchasing additional security software. Choosing the appropriate communication technology is essential for long-term growth and success in today's fiercely competitive market, as it can provide a vital edge in efficiency and customer satisfaction. Ultimately, investing wisely in these solutions can lead to transformative results for any organization.

Intalk.io is an all-encompassing call center software based in India, tailored to provide sophisticated communication capabilities ideal for larger enterprises. This platform seamlessly combines multiple business communication channels—such as voice, email, SMS, web chat, and social media—into a unified and effective Customer Experience Management system. By utilizing its Cloud Contact Center Software, users can benefit from a more efficient process as cutting-edge solutions enhance workflow organization. For businesses that place a high value on customer experience, Intalk.io stands out as an exceptional option, ensuring that your clients have smooth and enjoyable interactions with your brand. This call center management tool is crafted to help you address any obstacles while building more robust relationships with your customers. When customers are satisfied, they often become your strongest advocates, promoting your services through positive recommendations. Prioritizing customer experience is not merely advantageous but vital for your business's growth and sustainability. Investing in customer satisfaction today promises significant returns and fosters long-term loyalty to your brand, ensuring a thriving future.