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What is Apello?

Don't let essential business opportunities pass you by; ensure that you meet your customers' needs with Apello, a trusted live answering service. Founded in 1934, we have established ourselves as one of the most experienced answering service providers in the country. Our vast experience, steadfast commitment to your business, and continuous training allow us to assist your customers at any time, every day of the year. Over the years, Apello has collaborated with more than 40 diverse industries, such as healthcare, construction, and legal services. We are fully equipped to effectively meet the demands of both your clients and your business needs. Apello takes pride in offering clear pricing, guaranteeing that you won't face hidden fees. With our comprehensive pricing structure, you can avoid unexpected charges during holidays or those extra billing cycles that some of our competitors may implement. Furthermore, our price match guarantee ensures that you access the most affordable rates for the services you depend on, enabling you to concentrate on what matters most—expanding your business and better serving your customers. Your success is our main focus, and we are dedicated to supporting your growth in every way possible. Together, we can create a thriving partnership that benefits both your business and your clientele.

What is AnswerFirst?

Our dedicated team of Virtual Receptionists is on hand 24/7, offering their expertise at a fraction of the cost of hiring a full-time receptionist for a standard 40-hour workweek. Studies show that there is an 80% chance that callers will hang up rather than leave a message in a voicemail system, with many disconnecting after just five rings. To address this issue, many companies are now choosing to outsource traditional telephone reception services. Our Customer Service Representatives, who possess professional training, can handle your incoming calls just like you would, with the capability of transferring calls to your office or mobile lines and providing detailed message-taking for prompt delivery. You can select our services to be available around the clock or limit them to peak hours, ensuring our support aligns with your business needs. It is vital to understand that failing to answer crucial revenue-generating or customer service calls can negatively impact your company's financial success. Moreover, AnswerFirst’s Customer Service Professionals are trained to manage your emails promptly, guaranteeing that no important communication slips through the cracks. By leveraging our services, you not only improve your business's response time but also strengthen relationships with your clients, fostering loyalty and trust in your brand. Ultimately, this proactive approach can lead to increased customer satisfaction and potential growth for your business.

Media

Media

Integrations Supported

Freshdesk
Salesforce
ServiceNow
TimeTap
Zendesk
Zoho CRM

Integrations Supported

Freshdesk
Salesforce
ServiceNow
TimeTap
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$30 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Apello

Date Founded

1934

Company Location

United States

Company Website

apello.com

Company Facts

Organization Name

AnswerFirst

Company Location

United States

Company Website

answerfirst.com/virtual-receptionist/

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