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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is Arrendale Associates?
Dynamic Documentation with Transcript Advantage presents an exceptional solution tailored for Health Systems and MTSOs, enabling users to dictate notes effortlessly via smartphone, desktop, or landline. This system is designed with customizable workflows that cater to the specific needs of various departments and facilities. By leveraging nVoq technology, speech-to-text capabilities are uniquely tailored for each user, all consolidated within a single platform that offers a variety of text creation options. Furthermore, users have the flexibility to manage text creation and editing either in-house or through collaborating MTSOs. The Smartphone Dictation feature, which integrates speech-to-text technology, allows for the rapid completion of client notes—achieving a speed increase of 30% compared to conventional methods. Users can instantly access their text on the smartphone application, which is equipped with specialized clinical and behavioral health vocabularies. Documentation can occur in real-time, with an option for future review, making it particularly advantageous for professionals who are frequently on the go, as well as those working in behavioral health, primary care, and social work environments. Desktop Dictation with Front-End Speech guarantees that spoken words are converted into accurate text in mere seconds, supporting all medical specialties with comprehensive vocabularies for behavioral health. This not only enhances workflow automation but also allows for seamless editing by the user or their collaborators. The result is a remarkably efficient note-taking process that significantly reduces the number of clicks required, leading to improved speed and quality of documentation. Enhanced accuracy, paired with convenient features, ultimately boosts both user experience and overall productivity, making it a highly effective tool in the healthcare documentation landscape.
What is Altos Medical Transcription?
At Altos, Inc., our transcription division is fully equipped to meet your transcription requirements. We have assembled a team of expert professionals who are both certified and highly trained in the fields of medical and legal transcription. Our dedication lies in providing accurate and secure transcriptions that meet your specified timelines, prioritizing any urgent or rush requests. By employing the Six Sigma Quality Management Process, we maintain exceptional quality standards that are continuously updated. Furthermore, we offer a wide array of forms and templates for your ease of use. Our goal is to ensure reliable and timely reporting that you can trust to approve confidently. Our specialists are adept at producing reports from dictation as well as various document types. With a wealth of experience in med-legal reporting, we adeptly manage a variety of reports, including AME, QME, and IME documents, along with treatment notes, diagnostic assessments, and associated correspondence. Our services are fully compliant with HIPAA regulations, providing secure web access, round-the-clock phone dictation options, and the capability to transcribe from an extensive selection of digital dictation formats, all aimed at serving your needs effectively. By choosing us, you can be assured of seamless transcription solutions that enhance your workflow and efficiency.
Integrations Supported
ARIA Clinical Solutions
CSC
Care Director
Empower Inpatient+Ambulatory
EpicCare EMR
Evident Thrive EHR
Harris Affinity
MEDHOST EDIS
MEDITECH Expanse
NextGen Healthcare EHR
API Availability
API Availability
Pricing Information
Pricing not provided
Pricing Information
$100 per month
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Supported Platforms
SaaS
Customer Service / Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Online Training
Training Options
Documentation Hub
Online Training
On-Site Training
Company Facts
Organization Name
Arrendale Associates
Date Founded
1989
Company Location
United States
Company Website
aaita.com
Company Facts
Organization Name
Altos
Date Founded
2003
Company Location
United States
Company Website
www.altosinc.com/medical-legal-transcription
Categories and Features
Categories and Features
Dictation
Not specified
Medical Transcription
Audio File Management
Audio Transmission
Customizable Macros
Transcription Reporting