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What is Atonom?

Atonom is a Cloud Employee platform that helps companies deploy AI teammates to perform real business roles across customer support, recruiting, customer success, sales development, reception, event support, and tier-one service. The platform is built around AI Employees that have their own names, identities, roles, goals, personalities, memory, channels, and integrations. Atonom’s AI teammates include Miles for customer support, Reece for recruiting, Sofia for customer success, and Zoey for sales development. Miles can handle common support issues instantly, escalate complex cases, and help customers receive faster answers through channels such as web chat and web voice. Reece can support recruiting workflows, while other Cloud Employees can help build pipeline, engage customers, manage success interactions, and automate operational tasks. Atonom connects to communication channels such as SMS, email, calls, chat, and Slack, allowing AI Employees to work where teams and customers already communicate. The platform also integrates with business systems so companies can customize workflows around existing tools and processes. Its knowledge and memory capabilities allow Cloud Employees to learn from company information, shared memory, and workflow history over time. Atonom is designed to help companies achieve real outcomes, including ticket deflection, faster response times, higher productivity, pipeline growth, and cost savings. Security and governance features include SOC 2 Type 2 compliance, HIPAA compliance, enterprise-grade encryption, agent guardrails, and accountability controls for every action. By combining AI employees, multichannel communication, business integrations, memory, workflow automation, enterprise security, and role-specific AI teammates, Atonom helps organizations scale work and results without scaling headcount.

What is Salesforce Agentforce?

The collaboration between humans and AI Agents leads to improved customer satisfaction. You can design and implement autonomous AI agents that provide continuous support to both your workforce and clients at any time. An Agentforce Agent functions independently as a specialized application, offering ongoing assistance to both employees and customers. These agents are equipped with the necessary business intelligence to execute tasks effectively in accordance with their assigned roles. Agentforce Service Agents engage with customers around the clock through various communication channels, utilizing natural language to facilitate interactions. They are adept at swiftly and accurately addressing inquiries, using reliable data to inform their responses. Setting up your Service Agent is quick and easy, thanks to pre-designed templates or customizable low-code options, and you can also implement stringent security measures while designating specific instances for human intervention. Agentforce Sales Development Representatives (SDRs) autonomously handle product inquiries, manage a variety of tasks, and coordinate meetings for your sales team. They deliver accurate responses based on your business's data while emphasizing an enhanced customer journey. This integration not only optimizes workflow but also allows your team to concentrate on more intricate issues, ultimately fostering a more innovative and efficient work environment. In doing so, your organization can achieve greater agility and responsiveness in meeting evolving customer needs.

Media

Media

Integrations Supported

Salesforce
Slack
11x
Adobe Marketo Engage
Agentforce Vibes
Aurascape
Caugia
ClickLearn
Eloqua
Gearset
Google Analytics
HubSpot Customer Platform
Microsoft Teams
Model Context Protocol (MCP)
Propel
RenderDraw Journeys
Salesforce Agentforce Commerce
Salesforce Agentforce Health
Salesloft
Zendesk

Integrations Supported

Salesforce
Slack
11x
Adobe Marketo Engage
Agentforce Vibes
Aurascape
Caugia
ClickLearn
Eloqua
Gearset
Google Analytics
HubSpot Customer Platform
Microsoft Teams
Model Context Protocol (MCP)
Propel
RenderDraw Journeys
Salesforce Agentforce Commerce
Salesforce Agentforce Health
Salesloft
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$749 per month
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Atonom

Date Founded

2018

Company Location

United States

Company Website

atonom.ai/

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/agentforce/

Categories and Features

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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