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What is BIO?

BIO equips you with the crucial information you need in a format that suits your preferences and is readily accessible. It enables individuals, regardless of their technical background, to easily craft attractive dashboards and detailed reports using data from Microsoft Dynamics ERP, in addition to other platforms like CRM systems, expense tracking applications, and bespoke operational software. Thanks to its intuitive drag-and-drop interface, users can perform insightful ad hoc analyses, execute thorough drill-downs, apply filters, add calculations, and enhance their insights with just a few clicks. Accessible on any device, whether it's a PC, tablet, or smartphone, BIO's reports and dashboards can be viewed conveniently. The platform's robust database architecture is specifically built to support self-service reporting and rapid data analysis, empowering users to manage extensive datasets while effortlessly slicing and dicing the data for trend analysis, making comparisons, uncovering correlations, and identifying anomalies. Furthermore, the user-friendly design of BIO guarantees that anyone can leverage its capabilities to inform their decision-making processes effectively. This accessibility fosters a culture of data-driven decision-making throughout organizations, ensuring that all team members can participate in the analytical process.

What is Active Servicedesk?

Active Servicedesk functions as an ITSM solution that helps organizations efficiently manage requests and address recurring challenges encountered in everyday operations. This intuitive application is designed to bolster service delivery primarily for IT teams, while also being applicable to various other sectors like HR, customer support, finance, marketing, procurement, and facilities management. By integrating key business functions and service management into one cohesive platform, Active Servicedesk enhances productivity across multiple divisions and boosts system availability, ensuring that requests are handled promptly and service level agreements (SLAs) are met proactively. With such an accessible tool, departments are better equipped to reduce the detrimental effects on reputation and efficiency that often stem from slow and unregulated service. Moreover, Active Servicedesk offers powerful business intelligence (BI) reporting features that include in-depth analysis, customizable data manipulation, interactive dashboards, and automated reporting, which significantly amplify its contribution to organizational effectiveness. This extensive array of functionalities not only streamlines service management but also fosters a culture of continuous improvement and adaptability within the organization. As a result, Active Servicedesk emerges as a vital asset for businesses aiming to enhance their operational processes and overall service quality.

Media

Media

Integrations Supported

Microsoft Dynamics 365

Integrations Supported

Microsoft Dynamics 365

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

BIO Analytics

Company Location

United States

Company Website

www.bio4analytics.com

Company Facts

Organization Name

Latitude Software

Company Location

South Africa

Company Website

www.latitudesoftware.co.za/products/active-servicedesk/

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Categories and Features

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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