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What is BMC Helix Discovery?

BMC Helix Discovery allows organizations to accurately identify assets and their relationships with exceptional precision, achieving accuracy rates of up to 100%. This cloud-native, software-as-a-service solution provides immediate visibility into the connections between hardware, software, and services across a variety of environments, including multi-cloud, hybrid, and on-premises infrastructures. By offering valuable insights, this tool empowers stakeholders to make informed decisions concerning IT service management, asset management, and the operation of infrastructure. Moreover, it helps IT operations teams navigate the complexities inherent in today’s IT environments, effectively addressing the challenges presented by various configurations such as mainframe systems, traditional and hyper-converged infrastructures, container orchestration, and cloud services. The capabilities of BMC Helix Discovery are crucial for keeping a current and comprehensive understanding of the intricate dependencies that characterize modern IT ecosystems, ensuring organizations can respond swiftly to changes and challenges. In essence, this tool not only streamlines asset management but also enhances overall operational efficiency and strategic planning within the IT sector.

What is BMC Helix?

BMC Helix is a cloud-based platform that incorporates AI to enhance service and operations management, designed to give organizations a thorough overview, automation capabilities, and proactive management of their IT services, infrastructure, and operational processes. At the heart of BMC Helix is the seamless integration of IT service management (ITSM), operations management (ITOM/AIOps), asset and configuration management, service catalogs, ticketing systems, knowledge bases, self-service portals, and AI-driven automation agents, enabling businesses to manage incidents, problems, changes, assets, and service desk functions within a cohesive framework. The platform's innovative generative and "agentic" AI technology, known as BMC HelixGPT, optimizes repetitive tasks, reveals critical insights, categorizes frequent incidents for improved problem resolution, and offers or initiates corrective measures to reduce manual work and enhance response times. By harnessing such cutting-edge resources, BMC Helix equips organizations to significantly boost their operational efficiency and elevate the quality of their services. This holistic strategy not only streamlines IT management but also cultivates an environment that is more agile and responsive to the ever-evolving demands of the business landscape, ultimately leading to improved adaptability and customer satisfaction.

Media

Media

Integrations Supported

BMC Helix CMDB
BMC Helix Operations Management
Delinea Cloud Access Controller

Integrations Supported

Jitterbit
ciopulse

API Availability

Has API

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

BMC Helix

Date Founded

2025

Company Location

United States

Company Website

www.helixops.ai/products/bmc-helix-discovery.html

Company Facts

Organization Name

BMC Helix

Date Founded

2025

Company Location

United States

Company Website

www.helixops.ai/it-solutions/bmc-helix.html

Categories and Features

IT Asset Management

Not specified

Categories and Features

CMDB

Not specified

ITSM

Not specified

Service Desk

Not specified

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