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What is BMC Helix iPaaS?
BMC Helix iPaaS is a powerful integration platform as a service (iPaaS) solution, driven by Jitterbit, that enables seamless connections between BMC products and diverse external applications and data sources. With an easy-to-use interface, visual data mapping, transformation features, routing options, orchestration capabilities, and thorough operational monitoring, this platform is designed to meet various integration needs. Thanks to a strategic OEM partnership with Jitterbit, a recognized leader in the iPaaS domain, BMC Helix iPaaS is specifically crafted to help businesses achieve extensive integrations between BMC Helix products and well-known third-party solutions. Enterprises can utilize a broad selection of out-of-the-box (OOTB) connectors that streamline the integration of Software as a Service (SaaS) and cloud applications, which ultimately accelerates return on investment and boosts efficiency in their integration processes. Furthermore, BMC Helix iPaaS enables large-scale event and metric ingestion, a crucial feature for various AIOps applications, allowing organizations to utilize their data effectively for enhanced operational insights. This not only improves integration workflows but also equips businesses with the agility to respond to the ever-changing technological environment, thereby positioning them for sustained growth and success. As a result, BMC Helix iPaaS stands out as a vital tool for organizations aiming to enhance their integration capabilities and operational effectiveness.
What is BMC Helix Enterprise Service Management?
BMC Helix Enterprise Service Management (ESM) is a cloud-based Software as a Service (SaaS) platform designed to enhance user interactions by utilizing intelligent automation and seamless workflows, along with rapid customization capabilities. This innovative solution enables businesses to deliver an all-encompassing service management system that goes beyond IT, integrating various functions such as human resources, facilities management, finance, security, customer support, and agile development operations. By simplifying the challenges linked to personnel, applications, workflows, and communication in both cloud and hybrid settings, it effectively optimizes processes. The deployment of BMC Helix ESM allows organizations to boost overall efficiency, encourage teamwork, and speed up service response times by leveraging AI and machine learning for incident autocorrelation, significantly reducing the need for manual interventions. Additionally, the platform features cutting-edge technologies like AI, machine learning, and robotic process automation to enhance workflows, refine real-time data insights, and enable proactive problem-solving. Furthermore, it supports both agile and traditional DevOps practices, offering a comprehensive set of tools for automating service requests, managing demand, and more, ultimately empowering businesses to quickly respond to evolving requirements. As a result, this flexibility helps organizations maintain a competitive edge in an increasingly dynamic digital environment, ensuring they can thrive amidst constant change.
Integrations Supported
Jira
Azure DevOps Server
BMC Helix Digital Workplace
Salesforce
ServiceNow
Integrations Supported
Jira
Azure DevOps Server
BMC Helix Digital Workplace
Salesforce
ServiceNow
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
BMC Software
Date Founded
1980
Company Location
United States
Company Website
www.bmc.com/documents/datasheets/bmc-helix-ipaas.html
Company Facts
Organization Name
BMC
Date Founded
1980
Company Location
United States
Company Website
www.bmc.com/it-solutions/service-management.html
Categories and Features
iPaaS
AI / Machine Learning
Cloud Data Integration
Dashboard
Data Quality Control
Data Security
Drag & Drop
Embedded iPaaS
Integration Management
Pre-Built Connectors
White Label
Workflow Management
Categories and Features
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management