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What is BlueFolder?

Elevate your service management experience with BlueFolder, the comprehensive solution crafted specifically for field service providers, maintenance teams, and support organizations. Improve your workflows, enhance customer satisfaction, and increase operational efficiency with our extensive range of features designed for seamless integration. Easily oversee work orders through our user-friendly interface, ensuring that no detail goes unnoticed. Utilize our intelligent dispatch and scheduling tools to effectively allocate resources, reducing downtime while boosting productivity. Strengthen customer relationships with our CRM capabilities, which allow you to monitor interactions and service history for a tailored customer experience. Stay connected and productive with our mobile app, which facilitates real-time collaboration, work order updates, and direct client communication from any location. Manage your assets, equipment, and contracts with ease, while simplifying financial operations through our billing and invoicing features that help you create precise invoices and streamline payment processes to enhance your cash flow. Acquire meaningful insights into your business operations through customizable reports and analytics, empowering you to make data-driven decisions and pinpoint areas that require improvement. Additionally, BlueFolder integrates smoothly with other essential tools, ensuring that your service management ecosystem is cohesive and efficient. With BlueFolder, you can transform your service management approach and unlock new levels of operational success.

What is Astea Alliance?

The latest version of Alliance harnesses the expertise of two leading figures in the service management field, providing a field service software solution that aims to elevate customer satisfaction, drive business growth, enhance brand reputation, and improve client retention. This comprehensive platform covers all aspects of the service lifecycle, offering an integrated system that encourages data sharing among team members while ensuring transparency across various departments. It allows for a smooth transition through the various stages, from sales to service execution, invoicing, and reporting, creating a cohesive operational workflow. Furthermore, the modern, web-inspired user interface (UI) empowers employees to streamline their tasks by focusing exclusively on the critical information pertinent to their responsibilities. As a result of these improvements, organizations can anticipate not only heightened operational efficiency but also a more unified approach among their teams toward achieving shared objectives. Overall, this innovative solution is poised to significantly transform the service management landscape.

Media

Media

Integrations Supported

QuickBooks Online
Google Calendar
Microsoft Outlook
QuickBooks Desktop Pro
QuickBooks Online Advanced
Rightworks
Xero

Integrations Supported

QuickBooks Online
Cisco Webex
JD Edwards EnterpriseOne
Microsoft Dynamics SL
SAP Business One
Salesforce Agentforce Marketing

API Availability

Has API

API Availability

Pricing Information

$40.00/month/user
Pro - $100 for 2 users then $40 per user per month
Pro Plus - $210 for 3 users then $60 per user per month
Enterprise - $440 for 5 users then $80 per user per month
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub

Company Facts

Organization Name

BlueFolder

Date Founded

2003

Company Location

United States

Company Website

bluefolder.com

Company Facts

Organization Name

Astea International

Date Founded

1979

Company Location

United States

Company Website

www.astea.com

Categories and Features

After-Sales Service

Not specified

Asset Tracking

Barcoding / RFID
Location Tracking
Service History

Building Maintenance

Asset Tracking
Commercial Properties
Customer Database
Dispatch Management
Inventory Management
Job Costing
Job Management
Maintenance Scheduling
Residential Properties
Scheduling
Work Order Management

CMMS

Asset Tracking
Mobile Access
Preventive Maintenance
Scheduling
Service History Tracking
Technician Management
Work Order Management

Equipment Maintenance

Customer Database
Dispatch Management
Equipment Tracking
Job Management
Maintenance Scheduling
Warranty Tracking
Work Order Management

Facility Management

Asset Management
Commercial Properties
Equipment Management
Incident Management
Maintenance Tracking
Preventive Maintenance
Residential Properties
Schools
Work Order Management

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Scheduling
Service History Tracking
Time Clock
Work Order Management

Home Services

Not specified

IT Asset Management

Not specified

IT Management

Scheduling

IT Service

Contract Management
Incident Management
Self Service Portal
Service Reporting
Ticket Management

ITSM

Asset Tracking
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Maintenance Management

Asset Tracking
Inventory Management
Mobile Access
Planning Calendar
Predictive Maintenance
Preventive Maintenance
Scheduling
Service History Tracking
Technician Management
Work Order Management

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Project Management
Resource Management
Time & Expense Tracking

Scheduling

Alerts/Notifications
Appointment Scheduling
Calendar Management
Online Scheduling
Real-time Scheduling
Resource Scheduling
Room Booking Management

Service Dispatch

Billing & Invoicing
Contract Management
Customer Database
Job Management
Job Tracking
Mobile Access
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Work Order

Contract Management
Customer Database
Dispatch Management
Job Management
Preventive Maintenance
Recurring Appointments
Scheduling
Task Management

Categories and Features

Equipment Maintenance

Customer Database
Dispatch Management
Equipment Tracking
Inventory Control
Job Management
Maintenance Scheduling
Warranty Tracking
Work Order Management

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

HVAC

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Maintenance Management

Asset Tracking
Calibration Management
Inventory Control
Inventory Management
Key & Lock Management
Mobile Access
Planning Calendar
Predictive Maintenance
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Scheduling

Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Management
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Meeting Room Booking
Multi-Location
Online Scheduling
Payment Processing
Real-time Scheduling
Reservations
Resource Scheduling
Room Booking Management

Service Dispatch

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

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