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What is Brightlink Voice?

Voice communication is often overlooked, yet it plays an essential role in a successful omnichannel business and communication strategy. Brightlink Voice serves as a centralized platform for voice services, providing reliable global connectivity that supports calls for both businesses and communication providers through an industry-leading IP-based network. Our Enterprise Network Services offer transparent pricing, allowing you to access all necessary voice communication features within one comprehensive package. Additionally, our CPaaS APIs enable the creation of customized voice integrations that smoothly align with your business applications and operational workflows. In addition to our carrier services, we provide a specialized solution designed to boost engagement for both your enterprise and SMB clients. Brightlink Network Services guarantees bundled access to critical voice communication capabilities, optimizing your processes and enhancing customer interactions. This all-encompassing approach not only simplifies voice communication but also fortifies your overall business strategy, ensuring that you are well-equipped to meet the demands of a rapidly evolving market. Ultimately, investing in robust voice communication solutions can significantly elevate your customer experience and operational efficiency.

What is BICS?

No matter where your employees, clients, or partners are located, they are always just a call or text away, thanks to our reliable network that supports global communication. Our advanced solutions effortlessly bring together the platforms you depend on, providing a seamless experience for both your staff and clients. BICS delivers a Communications Platform as a Service (CPaaS) that empowers businesses to easily create and manage global multichannel communication campaigns. With an intuitive low-code visual builder, organizations can design customized communication workflows without any coding knowledge, effectively integrating multiple channels into their strategies. The service promises reliable delivery, utilizing BICS' robust carrier-grade network that covers over 180 countries and connects with more than 900 operators, thus ensuring high quality, dependability, and security. Additionally, it works harmoniously with your current technology infrastructure, including CRM systems and collaboration tools, which enhances operational efficiency and boosts customer engagement. This all-encompassing strategy not only guarantees effective communications but also allows for flexibility as your business needs evolve, paving the way for future growth and adaptability in a dynamic market.

Media

Media

Integrations Supported

Datagate Telecom Billing
Microsoft Teams
WhatsApp

Integrations Supported

Datagate Telecom Billing
Microsoft Teams
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Brightlink

Date Founded

2009

Company Location

United States

Company Website

www.brightlink.com/voice/

Company Facts

Organization Name

BICS

Date Founded

1996

Company Location

Belgium

Company Website

www.bics.com

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

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